Upon second visit, service was much better! It looks like they are making improvements. Manager was able to make an exception and honor two coupons for me on different menu items. read more

Went to sonic tonight for diner. All the previous reviews for this place no longer apply. I thought it was great, I've had sonic in Texas and Washington and this one was better than both. We'll be back for more. Btw.. get the shakes, they really are good. read more

Well, this Sonic sure doesn't meet the standards to any Sonic I have been to in the past. First thing- the parking lot, yes I get this is a drive-in, but this is also Wisconsin, there is very little parking for guests who choose to dine inside, the dirve-in area is also rather small for the area; many customers are Sun Priarie/Madison based which is a very large amount of people. Second- I chose to dine inside seeing as its December; this is a new building, however, it already feels disorganized, cluttered, and a bit dirty. I noticed that it has a capacity of 40 people.... pretty shifty as it is located near many large business if a group of coworkers wanted to grab a quite lunch together, I really doubt this is where they'd want to be. Third- Service. I think I could have served the customers better. I noticed one customer go back to the counter three times in the mere 20 minutes I was there; her shake was wrong, she didn't get the condiments she had requested, and then once she recieved her shake, she wasn't given a spoon or a straw.... Another annoying point, I get that this is a fast food resturant, but do you hear the kid screaming in the corner because he spilt his soda right in front of the door to come in/out, and do you se his mother looking at you in a panic and trying to go between the counter to get your attention and try to quite her kid? Yea didn't think so because the servers were too busy messing up orders and neglected to notice that I know just had to hurdle over a puddle of soda... Last- Food. I opted for a chicken stirp dinner, weighing the fact I figured that was more challenging to mess up. Surprisingly, they managed to bring it out correctly. However, it comes with toast, wouldn't one think this toast would possibly be buttered or served with a side? Nope! Come out dry-as-a-bone, yuck! Overall; I suggest taking your business to the nearby Subway, Burrachos, or even Kwik Trip... yikes! read more

If you can get over the high prices, slow service & no refills on soda, it's ok. Seriously, why try. The half price shakes are good...if you can wait. read more

Stay AWAY! Far away. Apparently I never learn and I am a glutton for punishment. Because I keep going back and keep getting screwed over. But no more! First off on my last visit, I waited 20 minutes in the drive thru from the time I placed my order from the speaker to the window. Then I waited another 12 minutes at the window for my food. The guy at the window (the owner - Chris) said it would be just a moment - that was 10 minutes later. Never saw anyone again. Finally, my food - the fries were cold and nasty and the grease was starting to congeal! I like to eat my fries on the way home - I always buy an extra order just for that. It looks like they cook my fries when I first ordered - 32 minutes ago! I got home, my daughter said her burger was made wrong. We were missing an order of onion rings and my wife's coke was regular instead of diet. Also all the sodas were diluted and lack carbonation - probably from all that waiting. read more

Order on app and got there waited 20+minutes for 3 drinks and drive thru is clearing out. Talk to manager we are busy everyone But go thru drive thru you get your stuff now read more

Pretty solid experiences here. Nothing mind-blowing, but good and consistent.

Although this is my fourth time here, I've never been satisfied until now. Sonic hot it right with their Chicago dog. It could be a little bigger but overall it's pretty good. Tater tots are always on point! read more

Slow , expensive, and not very good. I think they have a closed work space so you can't see their staff....

Stooped during a business trip, while in sun prairie area. Wouldn't say it was a good experience. Ordered 2-hot dogs and both were dried up and crispy. There was a lot of relish and ketchup in an attempt to hide the crapy dogs. Also tried the fried pickles, another let down. The good was the drink was up to my expectations. This Sonic was a let down. read more

Do not go here. After a long wait in the drive thru, I got home and realized the "cheeseburger" I ordered was a bun with ketchup and mustard-they forgot to put the cheeseburger in the bun!!! I drove back to the drive thru, I explained the problem, and the guy said he would find someone to help. But after about 10 minutes, no one came to help. So I drove up to the window to again explain my problem. The guy barely said sorry and brought me a new meal. When I got home, I realized they'd forgotten the cheese on the cheeseburger. And the fries package was approximately half full. Worst service I've experienced anyone in a long time. read more

Terrible service. A very simple 3 item order had to be repeated 4 times and they still got it wrong. And it took 20 minutes to get the food. Never again. The prices are high. read more

Awful meal. Burger was not warm and tasted as if it had been made earlier. Fries were under-cooked and not eatable. Lime slush tasted fake (Sonic used to advertise that these were made with fresh juice and they were great). I always Sonic hop when traveling in Louisiana, but this location does not measure up. read more

I don't know why sonic is getting so many bad reviews. I don't understand how people are saying the food is cold because every time somebody orders they drop fresh food to be cooked, that's also why there's a wait, I know because I worked their. The ice cream is really good and the workers are always happy and try to get everything to everyone correctly and as fast as they can. read more

They serve you quite fast. It is a decent place to eat, don't go there if you are wanting any chocolate ice cream or shake. They don't carry chocolate ice cream. read more

I really wanted to like this place too! We went last week and it took them 20 minutes to figure out what we were trying to order. I understand the place is new, but it was a bit ridiculous. The owner came out and aplogized and eventually we got our food. We decided yesterday to give it one more chance. When our order arrived my boyfriend bit into his spicy chicken sandwich and it was completely raw! We called into the restaurant from the drive up order stand and a car hop was sent out to see what the issue was. We were so put off by the raw chicken that we just wanted a refund instead of a new sandwhich. A few minutes later he came back and said his manager was busy. Not sure what's more important than possible food pisoning, but we waited for 15 minutes before he came back and stated they were having a computer glitch and if the order was not refunded to his card within a week to call the store. I guess a cash refund was not a thought when someone is sitting there for 15 minutes. They did refund the entire order which was nice, but we are definitely never going back! read more

Love the drinks (cherry limeades) at this place, but their help is AWFUL!!!! I've experienced horrible service from this place on several previous visits, and today was no different. On numerous signs at this location it promotes "Happy Hour 2:00-5:00 pm-1/2 price all drinks!". My husband and I have gotten this deal numerous times in the past so, with it being 4:15 pm, thought I'd stop on my way home and get a couple limeades. I pull in the drive-thru, place my order, and when the amount totaled the drinks at REGULAR price, I asked the employee at the window "Shouldn't the drinks be half off?" She gave me a blank stare and replied "no". I then asked her if its happy hour, and she replied "We stopped doing that". Surprised by this and knowing they were advertising 1/2 price drinks for 2:00-5:00 happy hour, I asked her to double-check. She came back a few moments later "Happy hour only goes til 4:00". Disgusted with the service, lack of apology, and her lying to me about discontinuing happy hour, I said I changed my mind about the drinks. Thinking I was going crazy for just seeing the Happy Hour advertised from 2:00-5:00 pm, I double-checked the board by the drive-thru. Sure enough, Happy Hour was clearly stated from 2:00-5:00, and I was right about my drinks being rung up wrong. And also, what happened to the customer always being right? I think the Happy Hour specials are something employees should know. I love this place's limeades but their service has been horrendous every time I have visited. They really need to hire better help. read more

I had a coupon for buy one get one free milk shake, so I figured why not give Sonic a try. I have never been to a Sonic before, so I don't know if this similar to all others. I was extremely disappointed in the food. Apparently you have to buy the largest size milkshake, and then you get a smaller size one for free. The milkshake was OK (I had peanut butter fudge), my friend had Strawberry and thought it was OK. We ordered onion rings and cheddar poppers....gross is what I can say. I'm not sure if they were fried too long, or they were in old oil - but they had an awful metallic aftertaste. My friend ordered a chili cheeseburger on texas toast, and we came home to find a fried Egg, Bacon, chili, and mayo on Texas Toast. WHAT WAS THE COOK THINKING? EEW! My friend just had to throw the sandwich away. I ordered a crispy chicken sandwich, the lettuce on it was slimy and the sandwich itself was pretty soggy. Even with using our coupon, our meals came to over $19! Can't believe how much their "fast food" was. Will not be dining here again. read more

I've eaten here a couple of times, and never had anything but a great experience. I'm actually pretty surprised that there is so much negative reviewing going on here. Back when they were first opening, it was a little slow. But that's to be expected from a new restaurant, and since then I've only had good experiences. The food and customer service are great, they're working hard to get the kinks out, and I think this store has real potential. read more

Wouldn't even give one star!!! The wait for drive through is always really long. It took me 20 minutes to get an order of small tater tots.

Yuck, you get what you pay for, cheese fries had a piece of American cheese microwaved over fries....disgusting

Sonic is great for their variations of shakes, but not their food. Way too greasy. Don't order the chicken club sandwich. B/c of the thickness of the chicken it never was cooked all the way thru. I sent it back & was given a different chicken patty that was supposedly thinner, huh? Nonetheless, just don't order their chicken sandwiches, your gut will appreciate it. read more

My husband and I have eaten at Sonic about 5 times because we like the coney dogs. We were there Saturday about 2:30 pm for a shake and I had to write how bad the place was. The shakes were great BUT.....we had to wait about 5 minutes for someone to come out of the back to wait on us. You always wonder if there is even anyone working in the place. All of the tables needed cleaning. The garbage was overflowing onto the floor. There was a couple with 2 little kids at one table and a mom with 2 kids at another table. They had to put their garbage on the floor. The floor was filthy with fries and food all over the place. When we got our shake we did not get any napkins or spoons. Before we could ask for some the kid disappeared into the back. There were none by the register so I waited about 5 min. to get somenone to come out of the back and finally knocked on the door to get help. I hate that the employees are in the back and you can't see if they are fooling around, working, or what. No one is ever out where they can be seen. They need someone out at the register at all times and cleaning tables, floors, emptying the one and only garbage can. For the amount of time we stood wating for service you could trash the place and no one would know it. I can't think of any other establlishments where you can't see the employees and especially at fast food places you can see the kitchen where they are making the food. Very poorly run! I'd give it a Zero if I could. read more

Horrible awful and bad! The people were nice but the food was slow cold and tasteless. We will NEVER go there again.

Horrible place. Terrible food and even worst service! Everyone stands around and talks, no effort to wait on customers! Place is filthy, sticky tables, overflowing trash cans. If you go thru the drive thru, better plan on waiting a long, long, long, long time - like at least an hour. Just to get to the window, then another 20 minutes to get your order, which will be Cold and most likely Wrong! read more

Went at 1030pm. Hours say open til 11pm. Stopped at drive through and was told sorry were closed. Slow service otherwise.

Thought I'd stop and try Sonic out. Was in the mood for a shake, so I hit the drive thru. Ordered a Banana Cream Pie Shake. I placed my order, there were 2 other vehicles ahead of me. I waited about 5 minutes then one of the employees walked out with my shake and gave it to me there. (Pretty cool I thought) I paid for it and left.. ahead of the 2 vehicles ahead of me. That shake was the Bomb!! I will be back. read more

I rarely comment on fast food restaurants online, but am doing so in hopes that someone at corporate or the franchise owner reads these reviews. I have been to this Sonic location about 1/2 dozen times since it opened, and I would describe my visits in a range from "substandard" to "baffling ordeal." Whomever is training their mostly-high-school-age waitstaff apparently never received any training themselves. On a recent visit, the entire drive-thru crew was more interested in visiting with their friends in the car ahead of me (who appeared not to have purchased anything) than doing their jobs. During a past visit, I stood for 7-10 minutes inside the restaurant, at the order counter, but was never greeted by anyone. When inside, there is a semi-transparent door through which you can see the outlines of the workers in the food prep area. I did not see anyone in the kitchen on that visit, so I left. I wish I could say that there are alternative, better fast food options in this area, but there aren't. So walk a few steps to the grocery store and make yourself a salad. It's healthier, and you'll have no one but yourself to blame if your order gets screwed up. read more