Due to a fall which caused 5 cracked ribs and a cracked elbow elbow I had to go from the hospital…read moreto this Assisted Living Facility to recuperate enough to go home. I was concerned at first because of the horror stories about some of these type of facilities. Staff was compassionate, attentive to my needs and very friendly. Two or three times a day they frequently checked on me to ensure that I was getting all that I required during my staff. If I ever need to go to Assisted Living again, l would ask my family to check to see if there is a bed available at BelleRose. I highly recommend this facility for anyone who needs care either on a temporarily or a permanent basis. Lori and her staff went well above what I excepted for a Assisted Living Facility. Kathy M.

We had to find a place for our mom when she could no longer remain at home. It was a very…read more frustrating process until we found Bellerose, the staff is genuinely caring about their residence. Always willing to help make the transition as easy as possible . Mom was in their care for five years and always felt it was like family, not only to her but to us, her family. It's not a huge facility which we loved and made my mother very comfortable. So anyone who has a loved one looking for a good place outside of their personal home, Bellerose would be my only choice . Can't say enough good things about them, they truly have caring ways .

When my parents first moved into an assisted living facility, my mother had recently started using…read morea wheelchair because of an accident, and my father was walking with a cane. As the year continued, they both began to need more care with their ADLs. My mom continued to be in the wheelchair (too afraid to walk on her own); my father started using a walker. The more they became dependent on caregivers, the more they were not happy with response times and assistance from staff from that facility. The apartment was not kept as clean as they wanted. My parents were left to themselves quite often. One time they said that "staff is great to families and visitors; but not to the residents." They felt as though no one listened to them, and the activities did not interest them. Then they moved to Belmont Village San Jose. What a difference! The facility is bright and clean! The facility is secure - everyone signs in and out. Parking is under the building. Staff was attentive to their needs. The meals were good. They were constantly supervised and supported without feeling as though they were being watched. My parents joined The Circle of Friends, which put them with other residents for structured activities throughout the day. Staff response times were better here than at the other facility. My mother, who was very quiet at the other facility, became more animated, made friends, and was not lonely. She looked happier. The one negativity for her was that she could not go outside on her own and walk around Santana Row. And there aren't enough caregivers to take residents outside all the time. My father, though, never quite adjusted to Belmont Village. I don't think it was Belmont Village itself; I think he never adjusted to living in assisted living and to accepting help from others. But he was constantly in pain and transferred from hospital to skilled nursing for months. Ultimately, he was put on hospice, and was able return to Belmont Village to be with my mom. He was able to see that his wife was being taken care of before he passed away in his sleep a few weeks later. My mother also became ill shortly after - and spent time in the hospital and in skilled nursing before returning to Belmont Village, this time in memory care. She passed away in her sleep a few weeks later. Communication between admin/staff and my family at Belmont Village was very good. Any change of condition was reported to us. Any questions we had - someone was there to answer the phone day or night. If we had a problem, it was fairly easy to set up a meeting with admin to discuss the issue. The staff said 'hello' to us whenever we visited the facility - and tried to get to know the relationships between all of us (children, grandchildren, siblings).

Belmont Village Review…read more I am 91 years old and have been a resident of Belmont Village for the past four years. Throughout my life, I have remained active and have been fortunate to enjoy many fulfilling experiences. As I approached retirement, I often imagined what it would be like to live in a fine hotel, where comfort, excellent service, and peace of mind were part of everyday life. I have achieved that goal. Belmont Village is professionally managed by a creative, compassionate, and dedicated staff who consistently strive to provide exceptional care and service to every resident. Their professionalism and genuine concern for our well-being are evident every day. The community is ideally located directly across from the Winchester Mystery House and adjacent to Santana Row, one of the Bay Area's premier shopping and dining destinations. Santana Row is beautifully maintained, secure, and offers an ever-changing variety of restaurants, shops, and community events that residents can easily enjoy. The dining experience at Belmont is another highlight. Chef-prepared meals are served three times each day by a courteous, well-trained staff in an attractive, spacious, and beautifully illuminated dining room. The quality of the food and the pleasant atmosphere make every meal enjoyable. Belmont Village offers a full continuum of care, including independent living, assisted living, skilled nursing support, and memory care. Fortunately, I remain in good overall health and am not experiencing any significant physical or cognitive limitations beyond what might reasonably be expected at my age. However, I recognize that health can change unexpectedly as we grow older. Knowing that additional care is readily available if and when I need it gives me tremendous peace of mind. After four years here, I truly believe I am in the right place at the right time. Belmont Village has given me not only a comfortable home, but also the confidence that my future needs will be met with dignity, compassion, and professionalism. I wholeheartedly recommend Belmont Village to anyone seeking an exceptional retirement community where quality of life, outstanding care, and personal respect are clearly top priorities.

My father has now lived at The Watermark for one year. During that time, the experience has been…read moreinconsistent--at times acceptable, and at other times deeply concerning. The cost of care is extremely high, and additional fees are added for things that should be basic. If a resident exceeds a certain number of medications, there is an extra charge simply to administer them--despite these being small, routine pills. If staff are asked to ensure a resident showers, that also results in additional charges. Housekeeping is supposed to be included, yet there have been multiple occasions when my father's bedding was not washed, leaving him sleeping in what I would consider unsanitary conditions. In addition, there are many times when I visit and the fronts of the cabinets are covered in greasy fingerprints, as if they have not been cleaned or wiped down in months. After his first year, his rent increased by over $300 per month. The increase is for no other reason than to get more money. Just because you can raise the rent doesn't mean that you should. He hasn't been given more care, he hasn't utilized any of the facilities on the grounds. In fact he sits in his room and just watches television all day. The food hasn't gotten better or worse, he hasn't gotten more care or less. So again a rental increase is not necessary. Compounding this issue, prior leadership sent me the rent increase letter that failed to include the discount he receives, making it appear as though the increase was nearly $1,500. This caused unnecessary alarm and confusion and further eroded trust. There have also been numerous occasions when I have specifically asked staff to please not allow my father to simply sit alone in his room in front of the television all day. Despite these requests, I have not seen any meaningful effort to engage him in the community or encourage participation in activities. This lack of social engagement is particularly concerning and directly impacts his quality of life specifically since he has dementia and Alzheimer's, social interaction is extremely important to help the disease progress less aggressively. Many of these issues stemmed from prior leadership, which I understand is no longer in place. I believe I can personally attest to at least one reason for the high staff turnover. On one occasion, I called and asked to speak with a specific leader. I was placed on hold, and when the receptionist returned, she said she was transferring me. When this leader picked up the phone, she answered with a curt and rude "what," as though she believed she was speaking to the receptionist rather than a family member. Speaking to staff--or anyone--in that manner is completely unacceptable. When I clarified who I was and why I was calling, her tone barely improved. The interaction was unprofessional and left a lasting impression. While the care staff themselves appear to want to do a good job, there have been serious lapses. One example was when my father complained of what was dismissed as a sunburn, when in reality he had a severe case of hives. He later ended up in the emergency room while traveling. When we returned from that trip, we found his bathroom had flooded. Rather than immediately sending someone to clean and sanitize his apartment, staff was told to offer to him in a model room for the night. This was an unacceptable solution. He had just returned from vacation here he was ill the entire time and wanted to rest in his own apartment--not be displaced. We were also informed that there was no maintenance staff on site at night, which is deeply concerning in a facility of this nature. It took an excessive amount of time for someone to come up and mop the floor, and even then, the area was not sanitized--only mopped--despite the fact that it involved toilet water. I have read many reviews stating that appearances can be deceiving, and unfortunately, that can be true. It is a beautiful new building. There has been significant staff turnover, which I believe was directly related to certain members of leadership who are no longer there. Overall, I am cautiously hopeful that with the leadership changes that have been made, things will improve. However, given the level of cost and the expectations that come with it, meaningful and consistent improvement is not optional--it is required.

Fabulous place. Only 1 year old. Many daily activities like chair exercises, crossword puzzle,…read more bingo. Food is really good. They will accommodate your needs. Lovely garden. You can bring your pets too. Can't go wrong with The Watermark. Employees are nice and very helpful. Very accommodating.

My dad is here at Oakmont San Jose, Leslie the person who gives my dad his meds is so nice and…read morekind! We appreciate her! Thank you Leslie Joann

We moved my mother into this facility about two months ago and she is thriving. She's fairly…read moreindependent so wasn't sure she wanted to move to such a facility, but we got a good vibe during our tour, thanks primarily to Lisa Koenig, Marketing Director. Lisa was well-informed, organized, extremely helpful, and full of joy! She ensured we saw a range of apartments and did an excellent job telling us about life at Oakmont. What I love about Oakmont is that my mom has eyes on her now, so I worry less about her day-to-day health and well-being (moving, eating, being safe) than I did when she lived at her previous apartment. She's made some friends already, attends mass, and is getting her hair done weekly. Thanks, Lisa, for making Oakmont so appealing! And to the rest of the staff there - all of them! - for being so warm and caring!

Kimberley's Elder Kare Kottage took very good care of my Mom. The home is cozy and clean, and…read morealways smells of home-cooked meals. It reminds me of my childhood home, which is one of the reasons that I was drawn to it. My mom had a massive stroke 27 years ago, which left her paralyzed on one side of her body. I took care of her, managed her in-home care, and moved her to assisted living when the home care costs became both extraordinarily expensive and completely unreliable. When she was diagnosed with congestive heart failure, I moved her to Kimberley's. I checked out several other residential care homes for my Mom over the years, and many of them provide a menu of services. As your loved one deteriorates, they charge more and more for additional services. Kimberley's never did that; they gave us a flat rate, which was such a relief after so many years of paying extraordinarily high home care rates. My Mom had a challenging personality; she was not kind to her care providers. The staff at Kimberley always treated her with dignity and respect, and she was always kept clean and nicely groomed. My mom had her own room, so my family could spend quality time with her without being concerned about disturbing the other residents. All About Seniors' manager, Kendall, was compassionate, respectful, professional, and kind. He remained calm during very stressful situations with my mom and helped me navigate through the stages of her end-of-life care. After my Mother passed, he patiently explained move-out policies to me several times and sent me a detailed accounting with backup documentation. My mom was at Kimberly's for three years before she passed away. I spent many hours at her side. I am grateful that she had a warm and caring home to spend her final years. I am grateful to all of the staff at Kimberly's for the extraordinarily kind and compassionate care.

I moved my father here in January of 2025, and although I was anxious about the change, my only…read morewish is that I had done it sooner! The care staff are friendly, respectful and supportive. My Dad is receiving excellent care, providing such peace of mind for the entire family.

I found this facility warm, welcoming and most of all, CLEAN. the staff was courteous, professional…read moreand attentive to the needs of the residents. My family member is very comfortable and pleased with the level of care she's receiving.

From the owner: At Bonita Springs Senior Living, we provide compassionate, personalized care for seniors in a warm,…read moresafe, and home-like environment. Our focus is on enhancing quality of life through tailored support, 24/7 professional staff, engaging activities, and a true sense of community. Families trust us for dignified, dependable care—because your loved one deserves nothing less.

My family cannot say enough good things about Caring Hearts. The staff there is dedicated to…read morehelping the residents there live with dignity and a sense of belonging. Michelle makes it a practice to reach out to families with "Good news" and pictures that show everyday successes and small joys. Prior to going to live at Caring Hearts our mom lived at a much larger (And frankly much more expensive) care home. However the level of personal care and attention that she now receives has resulted in a substantially higher quality of life for her.

I wanted to write this review for Olivia and the staff at Caring Hearts. They are really dedicated…read moreteam and are doing amazing work. My father has been doing much much better under their care than in other places we've tried. The facilities are always clean, the workers are super attentive to my father's needs, and visiting hours are very flexible. Olivia has been very kind to my father and I throughout the entire process of getting him situated. Additionally, they offer a very reasonable rate for the level of care they provide. I cannot recommend Caring Hearts enough.

My aunt had come to live here almost two years ago, after experiencing some life changing…read moreillnesses. It was for us to see her in this condition, my cousin truly found a great place for my beloved aunt's final care. This place was very much like a home. Very clean and orderly. The staff was always welcoming and friendly, like family. I cannot express how much I appreciate their loving care. It's really nice to know that there are still heartfelt people in the world. Thank you all.

My mother stayed here for 3 1/2 years. The care was always excellent. She got personal attention…read morewithout fail. They interacted with her like she was their own mother. She liked the food. It was plain and simple, but that's what she wanted....no enchiladas! Everything was clean, floors, windows, bathrooms. The furniture was in good repair. The rooms were well-lighted...not dark and depressing like so many homes I viewed. The owners kept a close eye on what was happening, and made every attempt to make the residents happy. The neighborhood is quiet and well-groomed. From what I've seen, this place is way above average in all way.

My Dear Mother was cared for by Rose Garden Court. The staff treated her like family with caring…read moreand loving attention. I placed my Mother there after the great experience that we had with my Wife's Mother a few years ago. Both my Mother in Law and my Mother told my Wife and I just how wonderful the staff was and the food was delicious. Medicines were closely monitored and administered per Doctor directions. It was gratifying to know that my Mother was at a place that she was so well cared for! The owners live on site and are really lovely people! I highly recommend Rose Garden Court!

A more affordable option than the large Assisted Living Facilities. Not fancy but loving care. My…read moremother spent her last two years here. We were gratified with the care she received.

This is my review regarding care giver Rosa. Rosa is outstanding and she has helped me several…read moretimes. Always very friendly and super good and understanding when she was providing me help and assistance. I find her a pleasure to be around and for sure when I have needed her help. She is a big asset to Merrill Gardens!!! Thank you Rosa!

I just wanted to say that my grandmother has nothing but nice words for this establishment! She…read morealso mentions how great the food is! Chef Nicolas knows what he's doing with his wonderful cooking! Keep up the good work chef!