Toured Atria Willow Glen as a potential independent living community for my mother. They also have…read moreassisted living and memory care, should she need it. Atria is a gorgeous place with huge trees, gardens, koi pond, and creek. The person who gave us the tour was the memory care director. She was very warm and knowledgeable and genuinely interested in getting to know my mom and her current living/health situation. The dining room is clean and spacious and there was a friendly warmth from the staff and residents. I was pleased to find out in addition to three meals a day, they serve coffee and breakfast all day until 5pm. When a resident is sick or just doesn't feel like going to the dining room, they can have food delivered to their apartment. There is also the option of cooking in the small kitchen in their apartment. Atria has lots of activities and events for residents. They go to interesting places like San Francisco, Monterey, etc. There are groups to join, too, like a knitting or writing group. Garden plots are available in the community garden and there is a heated outdoor swimming pool. My mom loved the apartment she was shown. Since this was the first community she looked at, we are going to tour a few more before making a decision. It's hard to imagine a nicer place.

Just a concerned citizen - I love that the seniors get…read moreoutings to shop and experience some independence. However, I find it very unsafe to not have personnel on site monitoring their movements in the shopping plaza. I just encountered a resident who forgot where she needed to meet for pickup. I give credit to how quickly they arrived, but even the man who answered the phone seemed rude and lacked compassion. I worry because the Almaden plaza usually draws homeless as well as thieves. God forbid they lose their memory at the wrong time. I hope this is an issue with rapid resolve for the sake of others' elderly loved ones.

The memory care at this location is top notch. My mom was really having a hard time, unable to walk…read moredue to a brain injury at another facility. With the care at this Belmont Village, my mom came back to life. She went from zombie-like to energetic and talkative. She loves the caregivers, and it feels like they love her too. Do not hesitate to bring a loved one here for A+ care and safety. The rooms are really big, and there are beautiful areas to sit and get some sun and fresh air. The activity leaders are so kind and really try to keep the residents busy with chair yoga, music, karaoke, word games, BINGO... The staff is phenomenal, and there are folks like Walter, Juan, Wilma, Christine, and more that give joy and care to each resident. I love that they assign PALs (care givers) to groups of residents, and most will pitch in and help whether or not they are assigned to a particular resident. Poojan (MC Director) and Radhika (Sr. ED) can often be found with residents. You can feel so much love here. Don't think twice about checking this facility out for your aging relatives. You will fall in love and get your own peace of mind, knowing they are safe, loved, and engaged. Just look at how they brought my mom back to life!

I could given them 5 stars because of the modern design of the facility it's beautiful. The reason…read morewhy is 3 stars because of the poor quality care specially in memory care department. 1. When pulled the cord takes time to get somebody for help, I understand they were busy, but there are 3 PALS sitting in activity area and they were in there phones.I understand they are watching those fall risk residents but should be only one PALS is assigned. 2. I have witnessed, while they are serving food at the dining room there a few PALs eating in the counter. 3. They are always short staffing.

After taking care of my wife for 6 years it came to the point where I could no longer provide her…read morewhat she needed at home. I researched many care facilities and toured 8 or 10 of them. When I found Palm Villas I felt that this was where she would receive the best care. I was correct. I live close by and between myself and her friends someone visited most every day. Palm Villas was always clean and smelled nice. Every staff member was knowledgeable and had a helpful and positive attitude. My wife was not happy about moving into a care facility, but the staff there turned her around. She frequently referred to them as "my friends". My wife declined fairly rapidly and needed ever increasing care and the folks at Palm Villas took it all in stride. They provided a level of care and supervision that I never could have given her at home.

My mom, Coleen just recently left Palm Villas after residing there for 5 years. My family and I…read morecould not be more thankful for her care there. This was the third place she had resided and by far the best. The entire staff treated my mom and us great. It was a sad decision we had to make to move her. She only left because my sister moved to a different community and we moved her to be nearer my sisters home. Thanks to the entire staff !! Bill G.

Lincoln Glen Manor has an amazing staff that cares so much. My wife's grandparents lived here and…read moreit was a great experience for them.

Communication is poor, at best. Management tends to be…read morereactive rather than proactive. The full-time care staff is excellent, however, they often utilize agencies to fill their schedules. Several agency staff are substandard.

My family cannot say enough good things about Caring Hearts. The staff there is dedicated to…read morehelping the residents there live with dignity and a sense of belonging. Michelle makes it a practice to reach out to families with "Good news" and pictures that show everyday successes and small joys. Prior to going to live at Caring Hearts our mom lived at a much larger (And frankly much more expensive) care home. However the level of personal care and attention that she now receives has resulted in a substantially higher quality of life for her.

I wanted to write this review for Olivia and the staff at Caring Hearts. They are really dedicated…read moreteam and are doing amazing work. My father has been doing much much better under their care than in other places we've tried. The facilities are always clean, the workers are super attentive to my father's needs, and visiting hours are very flexible. Olivia has been very kind to my father and I throughout the entire process of getting him situated. Additionally, they offer a very reasonable rate for the level of care they provide. I cannot recommend Caring Hearts enough.

My father has now lived at The Watermark for one year. During that time, the experience has been…read moreinconsistent--at times acceptable, and at other times deeply concerning. The cost of care is extremely high, and additional fees are added for things that should be basic. If a resident exceeds a certain number of medications, there is an extra charge simply to administer them--despite these being small, routine pills. If staff are asked to ensure a resident showers, that also results in additional charges. Housekeeping is supposed to be included, yet there have been multiple occasions when my father's bedding was not washed, leaving him sleeping in what I would consider unsanitary conditions. In addition, there are many times when I visit and the fronts of the cabinets are covered in greasy fingerprints, as if they have not been cleaned or wiped down in months. After his first year, his rent increased by over $300 per month. The increase is for no other reason than to get more money. Just because you can raise the rent doesn't mean that you should. He hasn't been given more care, he hasn't utilized any of the facilities on the grounds. In fact he sits in his room and just watches television all day. The food hasn't gotten better or worse, he hasn't gotten more care or less. So again a rental increase is not necessary. Compounding this issue, prior leadership sent me the rent increase letter that failed to include the discount he receives, making it appear as though the increase was nearly $1,500. This caused unnecessary alarm and confusion and further eroded trust. There have also been numerous occasions when I have specifically asked staff to please not allow my father to simply sit alone in his room in front of the television all day. Despite these requests, I have not seen any meaningful effort to engage him in the community or encourage participation in activities. This lack of social engagement is particularly concerning and directly impacts his quality of life specifically since he has dementia and Alzheimer's, social interaction is extremely important to help the disease progress less aggressively. Many of these issues stemmed from prior leadership, which I understand is no longer in place. I believe I can personally attest to at least one reason for the high staff turnover. On one occasion, I called and asked to speak with a specific leader. I was placed on hold, and when the receptionist returned, she said she was transferring me. When this leader picked up the phone, she answered with a curt and rude "what," as though she believed she was speaking to the receptionist rather than a family member. Speaking to staff--or anyone--in that manner is completely unacceptable. When I clarified who I was and why I was calling, her tone barely improved. The interaction was unprofessional and left a lasting impression. While the care staff themselves appear to want to do a good job, there have been serious lapses. One example was when my father complained of what was dismissed as a sunburn, when in reality he had a severe case of hives. He later ended up in the emergency room while traveling. When we returned from that trip, we found his bathroom had flooded. Rather than immediately sending someone to clean and sanitize his apartment, staff was told to offer to him in a model room for the night. This was an unacceptable solution. He had just returned from vacation here he was ill the entire time and wanted to rest in his own apartment--not be displaced. We were also informed that there was no maintenance staff on site at night, which is deeply concerning in a facility of this nature. It took an excessive amount of time for someone to come up and mop the floor, and even then, the area was not sanitized--only mopped--despite the fact that it involved toilet water. I have read many reviews stating that appearances can be deceiving, and unfortunately, that can be true. It is a beautiful new building. There has been significant staff turnover, which I believe was directly related to certain members of leadership who are no longer there. Overall, I am cautiously hopeful that with the leadership changes that have been made, things will improve. However, given the level of cost and the expectations that come with it, meaningful and consistent improvement is not optional--it is required.

Fabulous place. Only 1 year old. Many daily activities like chair exercises, crossword puzzle,…read more bingo. Food is really good. They will accommodate your needs. Lovely garden. You can bring your pets too. Can't go wrong with The Watermark. Employees are nice and very helpful. Very accommodating.

I always receive immediate help when I call the care givers…read morewhenever I need help. Many times I can't sleep with sweats and light headedness. Alway here in my apartment within a few minutes, asking if I want to go to the hospital. Most of the time I decline. This is a problem for the entire year. All doctors tell me that everything is normal.

I am writing to commend the Front Desk staff for their exemplary service. They are professional,…read morecourteous, and cordial. A special shoutout to Shannah for always identifying herself when she answers an incoming call! The whole crew at the front desk is great; they help me with my packages and they have creative solutions to awkward situations. As for Merrill Gardens at Campbell, the people are kind and respectful. I appreciate their service. A wonderful place to live.

My dad is here at Oakmont San Jose, Leslie the person who gives my dad his meds is so nice and…read morekind! We appreciate her! Thank you Leslie Joann

We moved my mother into this facility about two months ago and she is thriving. She's fairly…read moreindependent so wasn't sure she wanted to move to such a facility, but we got a good vibe during our tour, thanks primarily to Lisa Koenig, Marketing Director. Lisa was well-informed, organized, extremely helpful, and full of joy! She ensured we saw a range of apartments and did an excellent job telling us about life at Oakmont. What I love about Oakmont is that my mom has eyes on her now, so I worry less about her day-to-day health and well-being (moving, eating, being safe) than I did when she lived at her previous apartment. She's made some friends already, attends mass, and is getting her hair done weekly. Thanks, Lisa, for making Oakmont so appealing! And to the rest of the staff there - all of them! - for being so warm and caring!

Not happy at all the way my sister was treated by the head nurse and med techs here they deprived…read moreher if medications in several occasions and treated her badly . She was deemed a Problem by many staff members . Her transition from The Ridge which was also bad was hard for her. While they made accept ions for her it came to be that she had a mark on her back and this wasn't the place for her .

Don't be fooled by what they tell you when you visit the facility to consider putting your relative…read morein there. I have been in the facility since my husband checked in there on March 28th of last year and I spend every day with him. Between 5-7 hours. i know all the staff and all the residents. l. Lots of times not enough staff. i have often waited up to 2o minutes for my husband to get his dirty diapers changed. They would be busy changing someone else, and tell me they were coming after they finish with that particular resident. I would go back to the room and wait for at least 20 minutes for them to come and change him. 2. The food is not the same as the residents in the assisted living get in the downstairs dining room. . Often there is no juice, no fruit, they run out of napkins upstairs. There are no place mats on the tables. Often they run out of silverware and they give out plastic. The food is often lukewarm or really cold. I used to go behind the counter to the microwave to heat up his fruit. I was TOLD in no uncertain terms that I was not to go behind the counter and warm up his food. That I had to ask the staff to do it. There is mostly not enough staff to serve the food and warm up his plate. I have often assisted in serving the food and cleaning the tables if there is only one staff member working the floor. I have been told that is now allowed, so I have just stopped doing it, even when they are short hand 3. I have often brought people in wheelchairs out of the bathroom who were struggling to open the door and move their chair. When they see me moving the chairs into the room , they run and take it from me. 4. The bed never has a top sheet. i have asked them to put a top sheet on the bed, so that he doesn't have to live with the blankets in his face. they tell me they "made his bed". I go in there and tear it apart and start over with a top sheet, like you make your bed at home. 5. We have started to eat downstairs in the nice dining room. We also sit down there during the day, because it is nice and quiet. Upstairs they have 2 different TVs going all day with competing sound and often very loud. 6. There are all kinds of rules that I am not aware of until I break them unknowingly and I am told very rudely that this is not allowed. I ecawas sitting downstairs in the dining room by the kitchen. the kitchen has a bell to ring if you want something, it takes sometimes a long time for them to respond and you never know if the thing is working, because you can't always hear it. So I open the door and call in and ask for what I would like to have. I was told that I had to wait no matter how long it took for them to come to the door, or I would not be able to sit down there with him anymore. .. and not very kindly. I was almost in tears. I think they are intentionally harassing me when I come, so that I won't visit and interfere with them. I was so upset, I went home. 7. I gave some of the care staff gift certificates from Marshalls for 20 $each. Only 2 of the people to whom I gave the gifts thanked me. If I hadn't been thanked by one of them I would never have known the gifts had been given out. 8.He has been on hospice for months and if it had not been for them, I would have despaired in his care. 9. I have noticed some hostility from the staff when I make a request. Some of them are outride rude . I am sitting there with my husband at breakfast at 8 Am and one of the people walks in and doesn't say good morning, or hello. They have purposefully made a point of not greeting me. They greet Jack when they see him in the hall when i wheel hm around, but they ignore me like I am part of the landscape. I hate to ask them to do anything at all. l0. Since it is a closed facility you have to ask someone to let you out of the door. I sometimes have to wait because there is only one person watching the residents and they can't leave. The others are often on another floor. I have noticed that some staff is pulling back to back 8-l0 hour shifts.That is dangerous with elderly if you are tired. They are all overworked. I expect to get a blowback from this posting and more hostility, but everything posted here is true. some of the other relatives and I have talked and we have agreed on this situation.

My aunt had come to live here almost two years ago, after experiencing some life changing…read moreillnesses. It was for us to see her in this condition, my cousin truly found a great place for my beloved aunt's final care. This place was very much like a home. Very clean and orderly. The staff was always welcoming and friendly, like family. I cannot express how much I appreciate their loving care. It's really nice to know that there are still heartfelt people in the world. Thank you all.

My mother stayed here for 3 1/2 years. The care was always excellent. She got personal attention…read morewithout fail. They interacted with her like she was their own mother. She liked the food. It was plain and simple, but that's what she wanted....no enchiladas! Everything was clean, floors, windows, bathrooms. The furniture was in good repair. The rooms were well-lighted...not dark and depressing like so many homes I viewed. The owners kept a close eye on what was happening, and made every attempt to make the residents happy. The neighborhood is quiet and well-groomed. From what I've seen, this place is way above average in all way.