I'm very pleased living here so far. My experience with my previous property management company…read morewas/is extremely traumatic, so I took extra care to do thorough research and spoke with friends living in other Lewis Properties extensively before considering this community. I loved that I was able to tour the actual unit we chose to stay in beforehand. The lease agreement itself didn't raise any red flags. I love the clubhouse amenities, distance to target, cleanliness of the grounds, the fact that there's security, the various resident perks like discount amusement park tickets or occasional treats, and how on top the maintenance team is. Maintenance gets stuff done and takes work orders very seriously. As someone whose health suffered because the last property failed to do necessary repairs, I appreciate it a lot.

I lived here for 18 months, and I really enjoyed living here. Always felt safe never had a problem…read morein the unit. When ever anything was broken, or there was a problem it was taken care of immediately. My only problem I had was with the manager didn't really care for her, but everyone else was great. The manager on the adminstrative end inside of the leasing office thought she was being proficient but the overall picture she was screwing me over. I always paid my rent on time there were times when I would pay a month ahead. The reason for moving is that I am buying a house. I moved in on the middle of the month 18th. My moveout was March 18th I ended up being offically out on the 20th because it was a little diificult I was by myself, and moving by myself. I had professional services scheduled to take my 86inch t.v. off the wall, and they flaked on me and came a day late. So that messed me up but for the most part I paid my rent 2 days before moveout obviously in full plus I left a $1400 deposit because I have a pet I don't have a problem a $872.98 clean up. I get it but I do have a problem with her saying that I did NOT pay my last months rent when I did I have a copy of the cashier's check to prove it. I should be getting back $527.02 and not be owing $1729.65. The reason they are saying I owe that is because amount is because outstanding rent that I already paid somehow was not credited. Now because the manager is doing whatever it is that shes doing with the numbers I went into the leasing office today to find all this out. After trying to go over numbers with a hard head the end result I am filing a lawsuit in small claims court for resolution.

I've been living at evergreen apartments for 8-9 years now. I enjoy living here. I like that when I…read moreput a work order in Gabriel and James always get things done very quickly depending the urgency.for the most part it's quiet and nice to live here. The office staff and maintenance guys are very nice and helpful.

A heart felt thank you to Dario from Evergreen community for his dedicated service and unwavering…read morecommitment to helping others. You rock! Team Smiley

My move was very complicated and stressful but Madison ensured that everything went smoothly on the…read moreSunscape side, which I am grateful for. Lenny can fix anything! He is great. My few maintenance requests were handled in less than 24 hours. The laundry rooms, gym, pool area and overall property are kept clean and well maintained. Most residents are friendly and have lived here for several years. I also appreciate the secure parcel lockers for package delivery and that there are 4 shopping centers within walking distance (plus a really pretty park nearby).

Madison and the entire leasing team were amazing. Everyone was professional, helpful, and…read moreincredibly communicative throughout the whole process. They truly made finding the right place for my daughter's first apartment feel easy and supported. Madison, especially, was so warm, welcoming, and genuinely excited for us during our home-shopping journey. They guided us through every step, checked in often with what to expect, and were so patient and helpful when we got stuck on the income-verification process (totally our error!). We ultimately chose this community for its clean, well-kept environment, community-focused feel, and affordable pricing. Overall, a great experience and we felt well taken care of from start to finish.

Shout out to Sam - she is the best!! I've had the pleasure of encountering one of the most…read moreexceptional maintenance staff, and I would like to extend my sincerest appreciation to her for her outstanding customer service! She consistently exhibits a positive demeanor, impeccable politeness, professionalism, friendliness, and genuine concern for tenants while also demonstrating attentiveness and extensive knowledge; she is truly an exemplary individual. I have immense respect for individuals like her, as they exemplify perseverance and dedication, setting them apart. She is undoubtedly deserving of recognition or promotion. It is rare to encounter individuals who genuinely care, and Sam consistently exceeds expectations. Sam, I would like to express my heartfelt gratitude for the exceptional service; you truly deserve a glowing review. God bless! Jocelyn & Alvin O-102

I lived here for appx 1 year with my husband and 4 kids. Everyone in the leasing office was amazing…read moreto us. Very professional, friendly and they assisted us in a timely manner. Christine, Brittani, Aaryn and Jeanine were great. Also Ralph but I don't think he's there any longer. The entire maintenance crew was also great. Mike, sam, and another SUPER kind gentleman but I seemed to have forgotten how to spell his name but I left him a review on another site. It started with a D so if you guys could remind me that would be great! So I can properly recognize him on here. The property is VERY well kept, and beautifully maintained. Pool has always been clean, same for the gym. I only have a few downsides (notice I didn't remove any stars for them) I know they do TRY. (Maybe corporate can work on the parking one). First is parking- please note your vehicle will have to fit in the tandem spot. (There are various sizes, some are long enough to fit a semi while others would only fit a smart car) I know it may seem like an obvious fact but some people actually get away with it if their neighbors seem fine with it. However, one of my neighbors did NOT. I have 4 kids in car seats and when we moved in, we had a smaller vehicle but we knew we were going to get a larger one. We got an SUV & Our parking spot was all the way to the back of the alley, so it was pretty "out of the way". But we still got complaints (pretty sure from the same person) that it stuck out of the given space. We tried parking it in our garage, but because we would be unable to open the doors and load all the kids in, it wasn't really an option. We ended up having to park in the visitor parking. Which was also unfavorable since we had to carry/ walk with our 4 small kids across the parking lot and up to our unit. So please be mindful of that. Second- while this specific area of Rancho is beautiful and overall "safe", PLEASE remember to lock your cars. I can admit I have left my guard down a few times and I didn't double check that the cars were locked so my car got broken into and my mother's bag was stolen. The vehicle was parked in our tandem spot. We did file a police report and the leasing office DID do their best to resolve any issues we had (they replaced my apartment keys and changed the lock on my unit.) so again I really couldn't dock them for that. I'm only sharing these things with you as reminders. I don't want these things to deter you from considering Carmel as a place to live because we did enjoy living there and we were very sad that we left. Overall, the highlights are the staff and the appearance of the apartment complex as a whole. Thank you Carmel for a great year with you!

Victoria was super helpful and kind. Helped through the entire application process. The property…read morewas very impressive after touring many apartment communities within the same area.

Literally the worst apartment I've ever stayed in. We always have our doors closed all the time yet…read morewe see a spider inside our place at least once a day. Our daughter is traumatized now every time she sees something crawling around.

Update: the maintenance has still been extremely efficient with quick responses. However I've…read moreknocked down my rating due to the extremely slow process while renovating the pool and gym area, not having access to these amenities but still having to paying for them. Also, the package pickup system is annoying. No notification when you receive a package at the office and they'll just return them after a week if they're not picked up. Not having pickup boxes for package deliveries has resulted in stolen packages and the inability to pick them up if your unable to get to the office before they close. These would be easy additions that would make living here much more enjoyable and convenient.

After living here for two years, I've changed my review. I previously gave it 5 stars. Old…read moremanagement was much more friendly, courteous, and RESPONSIVE. Summer, Claudia, and Corina were quick to answer calls from their residents (they have caller ID and didn't just answer potential resident calls), they quickly answered emails, they were in the office during office hours (they took turns with lunch breaks), they addressed noise complaints quickly, etc. A year, we get new management. They slowly let everyone go and brought in their own people. As nice as Vivian (the manger) is in person, I asked for a courtesy call if there was going to be remodeling done around my apartment as I work nights and sleep during the day. She assured me she would let me know so I could make other arrangements for when I worked. Remodeling (banging and drilling) happened every month for 1-2 weeks at a time. Noise was outrageous and she never kept true to her word so it affected me at work. The office was closed more often either because they were now short staffed (by choice it seemed) or they took their lunches at the same time. This was inconvenient for residents who have busy schedules. They were never there not to mention they NEVER answer the phones. It's almost like they see their caller ID and let it go to voice mail. I felt I had to email over and over and over again before a response. It wasn't until I moved out the last week, and they had to bill me for move out, that they emailed and were super quick to respond. Just a heads up! Even though your contract says normal Wear and tear upon move out is ok, they still charge you a cleaning fee of $160. I even scrubbed everything myself so I wasn't charged for stains. They tag on the carpet cleaning fee (which I totally understand that one) of $65. Plus you are charged another $110 approximately for the next 62 days of trash, sewage, water. They explained this is because you don't pay the first one when you move in. Ok fine, I get that one too. And if your lease happens to end on the 1st of a month, be expected to pay another $125.44. Honestly most of those charges I understand, but when I asked them, to inform me of charges and things I need to know prior to moving out (when I gave my months notice) they should tell you what to expect. Instead they ignore you. I'm so glad I moved out of there. It's sad because it was so nice when I first moved it. I was drawn in by the girls downstairs and management. How nice the community was. New management downgraded the luxury aspect. The community has dog poop everywhere, louder neighbors, trash in the hallways, etc. It actually sucks to have to write this review but it needs to be honest for people who actually are looking for certain things. Hope this helps but ultimately everyone has their own opinions as they should.

They have 2 floor plans and 2 different styles. Meaning one floor plan is more upgraded with the…read moreother. Naturally I fell in love with the more upgraded apartment. I didn't have an appointment, and walked in with someone that did. He was nice enough to let me tour with him and his daughter, so the Leasing agent didnt have to do separate tours AND I wouldn't have to wait. I forget the name, but the biggest upgraded 1 bedroom, but it was the one I liked mostly. mostly.

Beautiful property, but READ EVERY WORD BEFORE SIGNING ANYTHING…read more The property itself is gorgeous, and my tour guide paid attention to details about my lifestyle when showing me units, which, that part was genuinely great. But unfortunately, I got badly burned on the application/holding fees, and I've learned I'm not the only one. I was never told upfront that I only had 72 hours to withdraw my application and get my fee back. I asked multiple times, both during the tour and on follow-up calls, whether I could get my $200 holding deposit back if I didn't like the unit once it was actually ready to view. I was told yes, every time. I specifically said I didn't want to sign anything with the lease, until I'd seen the actual unit I'd be living in. When the time came for the approval phone call, I felt pressured into moving forward on a unit I hadn't agreed to sight-unseen, and ended up losing $250 ($50 application fee + $200 holding fee) rather than deal with it further. (Now imagine multiple other applicants in the same situation... it can add up..) This is my first time renting in the US, so yes, I should have read the fine print more carefully instead of trusting what I was told on the phone and in person. That's on me. I can own that. But if they're loose with the truth before you've signed anything, I have to wonder what else is buried in the lease itself. TO FUTURE RENTERS AND OTHER FIRST TIME RENTERS: bring someone experienced with US leasing, bring a real estate agent, or at minimum read every single document before you hand over any money... don't rely on verbal reassurances, even if the staff seem trustworthy. I trusted the leasing team, including Toni, and it cost me $250 to learn that lesson

As a long time resident, we appreciate when management takes feedback with sincerity. When we had a…read moreservice request that took longer than expected and were brushed aside by office staff, the business manager took the time to listen to constructive criticism and ensure the problem was resolved. This is the level of service that makes you feel valued. I appreciate the commitment to top notch service, and making it right if the expectation is not met.

This community used to be a place we loved living, which makes its decline so disappointing. For…read morethe astronomical cost of living here, the lack of upkeep is unacceptable. Since early 2025, maintenance has noticeably declined. Too many repairs feel like quick cover-ups instead of actual solutions. Landscaping is neglected, plants are dry, and every time the leaf blower crew comes through, we're left sweeping up the pule of leaves and trash from our front door. Package handling is also a major issue. Lockers often aren't used properly, with packages left on the floor for anyone to take. We've had multiple items stolen, and deliveries rarely make it to our door. Rules are inconsistently enforced, allowing some residents to repeatedly ignore community standards. The attached photo shows garden art that once added beauty and character to the property. It was removed, and nothing has replaced it in months.