Not the friendliest staff, but got the job done. Would take you 15+ minutes to read all of the signs they have posted, no one at the reception desk, you have to check in on a little kiosk. read more

Jola is the best! I am a hard stick and she is patient, kind and experienced. Please be kind to Jola and her team. Remember they are ones that showed up to work. Thank you Jola for taking such great care of me this last month! read more

My wife had bloodwork done several months ago. We never received a bill and assumed insurance covered all costs. A month later she received a call from a collection agency. In speaking with them it turns out that they had an incorrect address. She asked for a bill to be sent. Nothing until a bill collection agency called again. This time they had our address-- they just didn't use the address. FYI, LabCorp is just around the corner. read more

Had a 9:30 appointment arrived at 9:15. At 10:15 someone looked at my paperwork and took the 9:45 appointment. Finally was taken back at 10:40. Very hard to understand either employee. Won't be going there again. read more

The woman behind the desk looked at my referral and impatiently said "it is not here... go to other lab. When I asked where it is, she raised her hand and muttered "over there." I was stunned by her belligerent attitude. Then, she grabbed the paper and said "one test is here," and gave me the needed container. In short: The woman in the desk was unhelpful, aggressive, and provided confusing misleading info. Unbelievable arrogant behavior. read more

I don't know her name, but the lady with red square glasses is totally unprofessional. I went in around 9:45am with lab orders I had just gotten. I didn't have an appointment so I wasn't expecting to be seen right away. Lady with red glasses told me to check in, but advised that it was a 1-2hr wait because they would be closing at 10:30-11:15 for lunch. I checked in, left my number for them to text when they were ready, and left expecting to return a couple hours later. I left the premises. I got a TEXT (never a call) at 10:07am asking me to return. I hopped in the car and was there by 10:13am. I walked in the door and the lady in red glasses said "ma'am we tried to call you so many times" and essentially scolded me for leaving the premises even though she told me it would be 1-2hrs, not 20 minutes, before I'd been seen. She literally huffed at me. Her tone was completely unprofessional. She told me which room to go to and I went, because I wanted to respect the little time they had to squeeze me in before their lunch. Someone else, who was super pleasant, took my labs, but as I was in the room the lady with red glasses kept passing by and glaring at me. The most unsavory and unpleasant interacting I've ever had with someone who is supposed to be a healthcare professional. It is not the patients fault if you're on a time crunch because you decided to try and squeeze them in 20 minutes before your lunch. read more

I've used them several times. I've always experienced quick processing and friendly phlebotomists.

Went here this morning for the first time. Was in and out in 10 minutes. Wonderful experience!

it is impossible to make an appt online!!!! help, please!!!!!!! please!!!!!!!!! pleaase!!!!!!!!!! help!!!!!!! i need help!!!!!

Victoria is extremely unpleasant, mumbles to the seniors who can barely understand her, and has the absolute worst tone. I realize work isn't the best part of the day, but we all do it. Get over it and provide an ounce of customer service. My heart hurt for the old man who tried checking in with her. read more

So disappointed today with my favorite location. I showed up at 3:40 pm hoping to have a routine blood draw. I had an appt at 3:15 but had to cancel bc I didnt think I would get there in time. There was no one in there, no one in the parking lot and the tech told me no that they were closing in 15 mins. LAZY!!! It literally takes 3 mins to draw blood. I have great veins. She told me they don't take walk ins after 12:30. REALLY? The right thing to do would have been .. sure no problem. Come on back. read more

Nobody answers phones. Went to the door and so many notices on it I could barely see in the door. Shortage of staff, must wear mask, limited hours, we take a lunch break. The door looked like a war zone was going on. Walked over to Labcore with no issues. Kind person waiting at the desk. Business are losing a lot of money by resorting to computer messages. Older people won't accept the lack of a human response, and will take their business elsewhere. . Answer your phones and take down 'It's the end of the world signs'. read more

NO one answers the phone. If you use the promps they send you into a neverending spiral telling you to press more promps which lead to endless voice mails and the mail boxes are full. You must get in your car and drive there to speak with someone personally...and good luck with your tests. They screw them up too. Look elsewhere. read more

Had a Monday appointment here in May. The two girls that were at the front desk were making things happen from check-ins to phone calls and pulling blood in the back. They really had it together. Would definitely go back to this location because some of the other Sonora Quest Laboratories I have been to in the valley have been the complete opposite of that. This place was very organized and the process was as fluid as ever. read more

I wouldn't recommend this facility for Covid testing. Since they had a lot of availability I thought it would be fast and easy but it wasn't. I showed up five minutes early and it ended up taking half an hour just to get a two minute test since they're all dealing with regular lab patients. You will be charged for it (I was expecting that but some places it's free and some it isn't so just a warning). And after all that the test was inconclusive. Try another testing facility if you can. read more

Abysmal customer service, rude staff, will drive to the Scottsdale location to avoid such an unpleasant experience.

What a disappointment! I took my 88-year old mom over for routine "fasting" labs 3 weeks before they were to be sent over to her doctor. I provided the telephone numbers, names, and addresses of the two doctors to send the result over to. You would think this is about as basic as it gets. Did they manage to do this? NOPE! No lab results. I then tried to call they main number to simply "ask" them to do their job. They said they could not do that without talking to my mom directly. I explained her age (and memory problems), and stated I did not want to confirm anything - that I would provide the appointment number, her name, etc., and "IF" they had the information, then please forward it as requested. NOPE. So the entire appointment was a waste of time. Say away!!!!! read more

I love this location. Often times a wait, but I'll never go back to Lab corp if I don't have to as they are a rip off--how they get away with a $25 venipuncture is crazy. Go to SQuest, Leta rocks! read more

This location is a complete joke. This is not my 1st bad experience. It was my 3rd and I only go once a year. This year I had a 7:30 appt booked online 2 weeks in advance. They call the 7:45 back at 7:55.. I said what about the 730? They said "what?" Then for a half hour they look for my paperwork that I handed them ar 7:20 when I arrived...what? There are 7 am walk ins still waiting and it is now 8:20 and I'm still not back. But on a happy note they found my paperwork in a green folder stuck back behind the computer. What? Never again! Lab Corp across the parking lot will get all my business from now on. read more

Horrible as always! They are so understaffed and disorganized! While they are friendly, it doesn't make up for the fact that I have waited 30 minutes after arriving for a scheduled appointment. So frustrating! It happens every time I come. My bad for continuing to come here... It would be worth the drive to their Scottsdale location read more

I arrived at 7am without an appointment. Staff got through the appointments first and I was very quickly seen afterward. Leta is really gentle, good for folks like me who are not comfortable with blood draws. read more

I was very disappointed in the customer service my mother experienced at Sonora Quest Laboratories in Fountain Hills this afternoon. My mother is 90 and needs a cane or walker to get around, and it is hard for her to go anywhere. She no longer drives and I take her to her doctor's apointments, etc. This afternoon she wanted to have her blood drawn for her doctor's appointment next week and we went to the Sonora Quest Laboratory in Fountain Hills. It was close to closing time, but I checked my phone when she walked in and she arrived at the door at three minutes to four. Now, my mother has been a client of theirs for years and has had her blood drawn by the same person. Today, the woman claimed that my mother arrived two minutes after four and that she wouldn't be willing to draw her blood. Clearly their clock is set incorrectly, possibly to allow them to close early. However, even if the time had been two minutes past the hour - which it wasn't - this was an inappropriate and rude way to treat my mother. She was quite upset and informed me that after all the years she has gone there, she was no longer willing to visit this branch. I promised I'd take her to one of the other offices that is farther away from now on. There was absolutely no reason to behave this way to my mother. Perhaps adjusting the clock ahead worked in the days when people had to rely on watches for the time, but no clock can measure up to the time on a phone, and their wrong behavior has been uncovered. I am disappointed in this unprofessional behavior by a supposedly professional individual in a supposedly professional office. read more