Normally a bad experience but not this time. Want to commend Megan for her tireless efforts and follow through regarding contact with my doctor and expediting the process. Things went smoothly and I left a happy camper. 5 stars!!! read more

Excellent experience. Easy online scheduling. Appointment was at 11am; arrived 10 minutes early for any paperwork. They confirmed it was me & had the doc's prescription in their system. Called me at 11 and out at 11:05. Sonja was very professional. read more

If you are considering using the patient directed service just don't. Apparently patient directed test results are second tier in terms of urgency at Sonora Quest. I received my blood draw here and was told to expect. 2 -3 day turnaround. Over one week later and still waiting. Use Requestatest.com instead. After 4 day's had gone by with Sonora Quest, I got a blood draw at request a test and received the test results while still waiting for Sonora Quest's results. Now to get my money back from Sonora Quest. read more

I am a total wimp when it comes to getting blood drawn. I've fainted or come close to fainting almost every time. They were so quick, efficient, and nice at this Sonora Quest Lab. It was the easiest, most painless experience I've ever had. read more

Well oiled machine but very busy. They have a good process flow and most of the staff is courteous.

All around fast and friendly service. Donna was very pleasant to be with. I am glad I chose this location.

Our pediatrician ordered labs for my one-year-old's wellness check. Unfortunately they don't do draws in office so I had to take him to an outside lab. I felt so uneasy about it because I remember past experiences at outpatient laboratories but this was very different. They assured me they had experience with peds when I asked. I made an appt, although they said I could also walk-in. They recommend coming in the afternoon, which I did. My wait time was maybe five minutes. The office seemed fairly clean. Only one other person was in the waiting area with me. The phlebotomist, Meghan, was very friendly and efficient. I would return there again if needed. read more

If I could give no stars I would. 4 days old daughter was poked twice by an idiot lady. First warmed a foot and decided that wasn't the foot to extract the blood. So instead of waiting to warm the foot she wanted to poke she poked once and surprise surprise couldn't get enough blood. Round two poke and surprise surprise she thinks she has filled her vial needed for the test. My husband and I both express that we do not feel it is enough. Dr just called and confirmed couldn't get results because the idiot lady didn't get enough to run the test. Now anxious parents have to wait all weekend long to find out if my not even week old is improving. Stay away from this place! Girl in the front checking in with long red hair is great though. She is the star that I could rate. read more

One of the worst healthcare/lab experiences I've ever had. This was at 5111 n. Scottsdale rd#160! I had an appointment, which didn't mean much, as people were lined up and seated in this narrow waiting room. Nobody announced who was next, and we were trying hard to social distance and wearing masks etc. The staff were unhelpful, uninformative, and unfriendly! The lab tech, Rachel, was rude and unhelpful! This was after my waiting in the crowded waiting room, and trying to listen to her rushed instructions on how to do this breath test. She wouldn't tell me her name, and said it wasn't my business to ask her that, and she had her name tag reversed with only the back showing. She was uncommunicative and nasty when I tried to get my walker, when leaving the tiny examining room. She would not move out of the way, and I had to get her name from one of her associates. There is more, but I don't want to spend anymore time on this, and I will tell everybody not to go there, ever! read more

I have visited this lab twice in the last 2 months and both times my test results got lost. First time they were able to find them, said they couldn't read the name on the tubes (all 5?). Second time no such luck. They tried to tell me that I must've gone to a different lab (no!), then that I THOUGHT I went to the appointment but really didn't (no!). After 25 minutes of research I was told that they had no record of me ever being there for the second appointment. Oh, there was another person with my same name who is a patient of my same doctor who had bloodwork done the same day, but they said it wasn't me and they're sorry but there's nothing else they can do. Needless to say I will using a different lab in the future. read more

I was ordered by my doctor to obtain some blood work and a 24Hr urine sample from the lab of my choosing. Sonora Quest takes Aetna so I found myself there. The receptionist was very pleasant and efficient and the Phlebotomist was also pleasant. After my blood was drawn they told me I was good to go but I knew that my doctor had ordered the urine test. I mentioned this, and the woman that had drawn my blood looked at my sheet and said that Blood work was all that was ordered. I asked her to look again, and after taking the sheet to a colleague, she agreed that It did clearly say that there was a 24hr urine test to be done. She hurriedly put a jug and collection tray in a bag and sent me on my way. Here is the issue: I was given no instruction verbally, nor given the instruction sheet that is apparently supposed to be handed out as well. I went to return the jug (Full) today and was told that it cannot be accepted because it was not cold. While the receptionist was very polite and apologetic, apparently the sample jug needs to be refrigerated the entire 24hrs, and in transit so that it stays cold. There is also some specific instruction related to the collection times necessary for an optimum sample. I was told none of this. Now I will have to take another day off from work to collect the 24hr sample and have a delay to the results of the test, which is related to a potentially serous medical issue where time is of the essence. Shame on me for not asking and I consider this a lesson learned...always ask ask ask when it is in relation to your medical care. read more