Best hospitable people in this line of work I've ever seen. I love how they took care of my mom…read more Very professional and make you feel at home kind of staff

Service is exceptional here. The employees are very courteous to my grandmother and are very…read moreaccommodating and great communication!

I just purchased my 4th set of hearing aids, so I know what to expect. I can say clearly that no…read moreone has ever fitted me better than Bernadette Hudson at Costco-Gateway. Her care, her knowledge, her demeanor and her knowledge are all outstanding. Go to her, get a pair of Rextons and never look back. You're done!

Super annoying employees in member services. They wasted my time trying to upsell me after I said…read moreNO 7 times.

This was by far the most easy experience ever! I got a…read morereferral for an MRI, and I received a text message to schedule my appointment. I did everything from my phone from filling out the intake forms to choosing the date and time to my appointment. A few days before my scheduled appointment I received another text to do a pre-check in and that was pretty easy and straight forward as well. The location is pretty central to west Chula Vista, with plenty of parking in the parking garage, I love how there's plenty of signage to kinda guide you were to park since the garage is pretty large, so you can park close to the business you're going to. Once you make your way in, the waiting area has these little kiosk screens to check in and BAM! That's it. SUPER EASY! It almost didn't feel real I sat down and got called straight away and without delay. The tech was pretty kind and friendly, he told me how long it would take and it was nice to see there was an actual timer I could look at to know how much time was left. So glad the facility was not sub zero temp. I was worried I would need a blanket but was comfortable the entire time. You can also setup an account to view your results online as well. They informed me my doctor should get the results in 2-3 days and that was it! It was just such a pleasant visit and if I ever get more imaging done I'd totally be telling my doctor to send me here again!

wonderful of professionals. came in for an mri. and the tram was so very heartfilled, pototve…read moreand so helpful as my back was in quite a bit of pain. lucca, ricky, aaron, uesinia, jose, and anavaida. tha k you. highly recommend

My 94 year old Mom has been a patient here for several years.... AND WITH GOOD REASON!…read more DR LACARRA is absolutely wonderful . His patient professional manner with the elderly like my mom is so appreciated by me. Look no further than this great medical facility for all audiologist/ audiometric services !!!!!

Nice service and office experience; no pressure to purchase. Hearing test was very thorough and…read moreeasy to do.

My mother trusted Dr. George Papastergiou with her care, expecting routine cataract surgery…read more Instead, the procedure became significantly more complicated. According to the operative report, there was an unexpected vitrectomy and lens dislocation, leaving her aphakic (without an implanted lens) and requiring multiple additional surgeries and prolonged follow-up care. We understand that complications can happen in any surgery. What has been most disappointing is how everything was handled afterward. The recovery records document that my mother reported severe pain during surgery, rated her pain 10/10, described the procedure as extremely painful, and wanted to file a complaint. The nursing notes also state that the surgeon and anesthesiologist explained the procedure had to be stopped before the lens could be implanted. Yet the operative report contains no meaningful discussion of the severe pain or why the surgery could not be completed. We were left piecing together hundreds of pages of medical records instead of receiving clear answers. Since that day, my mother has undergone multiple procedures, repeated specialist visits, and prolonged treatment. A woman who could once thread a needle and drive independently can no longer pass a DMV vision test because of her vision loss. Patients deserve honesty, compassion, accountability, and transparency when complications occur. Unfortunately, that was not our family's experience.

I rarely post negative reviews about medical professionals unless their practices are grossly…read moreincompetent or unconscionable. Unfortunately, my recent experience with Dr Eslani at American Eye Associates in National City fall into this level. Here's what happened: My Glaucoma condition was under control when I had my eye examined by my ophthalmologist in San Francisco Bay in late January. I was instructed to see a Glaucoma specialist to monitor my condition, however. So I made an appointment to see Dr. Eslani. On my first 50-minute visit at this office in July, my eyes were examined only by the staff technicians but not by Dr. Eslani, and I was told to come back another time for a thorough exam. However, this office had issues clarifying my insurance authorization status, and was unable to schedule my appointment till November 5. When I went in, three different assistants measured various aspects of eyes inserting the numbing drops into my eyes three times during these exams before they finally got to the field vision test. The staff member who set this FV testing system was unable to set it up properly, and moved me and the system every time I squinted. Then they finally dilated my eyes at 4:10 pm, which disabled me to drive home in the dark. Ten minutes later, Dr. Eslani finally looked into my eyes, but only shined the light in a few directions and not as thoroughly as other ophthalmologists have done in the past. Around 4:30 pm, Dr. Eslani comes back to the office where I was waiting, and said that he has bad news for me. He proceeded to tell me I am going blind and that the only hope is to start receiving his laser treatment periodically without any guarantee of improvement. Then he filled the prescription for a $90/bottle eye drop even with my Medicare coverage. His staff scheduled a follow up visit for December 3. Desperate and shocked, I had to arrange for a $60 ride back home because I could not drive with my dilated eyes in the dark. Somehow, I felt Dr. Eslani's diagnosis was incorrect. To get a second opinion, I made an appointment with the well respected Glaucoma specialist at UCSD who was able to see me on December 3. She and her competent assistant thoroughly examined my eyes which only took 20 minutes if not less without any 'numbing drops'. Then the doctor told me that my eyes are fine with good pressure readings. The only thing she recommended was a quick YAG capsulotomy procedure to remove the slight cloudiness in my left eye. If you need your eyes examined for Glaucoma, by all means, avoid Dr. Eslani and American Eye Associates.

They have the BEST Physical Therapy Staff!! Everyone from Reception to the Therapists!! They are…read morefriendly, professional, helpful, very caring, and make even my most difficult, and pain filled days so much better!! Dannielle, Cassandra, Brenda, Violeta, Jason, and the rest of the staff are ALL awesome!!! I also want to recognize "Miss Wendy Pompa." She is one of the first faces I see before even entering the building, and hands down one of the sweetest, most caring young ladies I've had the pleasure of meeting here. Having such a caring staff can make all the difference in the world when you are feeling sick, or in a lot of pain. Thank you all for helping me feel better!!

This place has been nothing but good experiences until today. Laura Boston who saw me was…read moreincredibly rude, sarcastic, didn't offer any care or even check me out when I was told she could check me since I'm pregnant she could do it all. She just commented on my weight in rude ways when I mentioned other doctors told me I was fine and it wasn't lots of weight gain. She Shamed the other nurses and doctors. She didn't even take the time to listen to the heartbeat until my boyfriend had her recheck. 30 seconds at max the first time then actually found it after us mentioning that she didn't find it. LIED straight to our faces. I will never be seen by her again I'm not even sure why she works there considering I heard multiple complaints about her just today in th office from other patients. The only reason I will come back is because we APPRECIATE the case manager Irene she's been nothing but good experiences for us as well as the other nurses. Laura Boston deserves to be fired from this company let alone should not be practicing medicine of any sorts. I'd love to make a formal complaint against her so she's gone. Laura Boston is actually horrible!!

Every time there is a delay of some sort, always have to wait over an hour to be seen when you have…read morean appointment.

I have tried five different doctors with Scripps. The last three at Eastlake. The quality of…read moredoctors and care provide has gone downhill in the last ten years. I thought I would save myself some time by interviewing a doctor to determine if we were a fit. I was bill $600 for talking to a doctor for ten minutes! I asked for blood tests. They would not do the blood tests even though Medicare would have paid. I needed a couple of other testes that Scripps would not order. Guess what! Found a competent doctor that ordered the tests that Scripps would not order, that Medicare paid for, and found the answers I needed to heal an issue that the doctors at Scripps were to incompetent to find! Sharp, here I come! The difference between Scripps and Sharp was so different. I am now a happy Sharp's patient without rogue billing.