TERRIBLE CUSTOMER SERVICE from manager to floor sales to cashier…read more First time went there to buy a headset and earbuds. They were locked behind glass shelf. Took 20 minutes to finally get someone to unlock it. Understaffed and during several interactions with the staff, I didn't feel welcomed at all. Not one single thoughtful communication, or at the very least "hi. how can i help you?". There were just straight up one-word responses "what do you need?", "what for?". One sale associate even looked over me and greeted the customers behind, then proceeded to look at me and ask "who are you?"... seriously, what?

To start with the positives, they were friendly and successfully fixed the issue…read more However, it took them as long as a turtle to fix it. If the turtle was dead.

I bought my PC from there and they were super helpful and set everything up and it runs perfectread more

This company is a scam, they literally sent me a phone that was put together with parts, from…read moremultiple phones. Do not get the warranty protection, you have been warned in advance.

I came in with broken laptop.. explained my concerns - ie I didn't want to replace it unless…read moreabsolutely necessary. Raymond detected the problem early. He asked questions to understand my concerns and we determined what my priorities were. He offered some possible solutions (eg repair, or replace?..what would be involved and the cost and timing of each solution). He ordered the required part, contacted me to confirm the pricing, and finished the work within the time promised. Best customer service I've had in a long time.

Raymond's service was quick, friendly, and honest. He answered my questions and concerns, and I now…read morehave a better understanding as to how I may prevent damage to my laptop in the future.

Went there last night to have my Macbook Pro's battery replaced and it's spectacular. First, it's…read morecheap. Cheaper than Apple store. Second, they are honest and knowledgeable. They diagnosed my machine first before before doing something. I have another Macbook Pro that I thought needed a RAM upgrade because the app store icons aren't show but they said it was necessary - honest alert. And also, they have tons of other stuff - cellphone accessories, computer paraphernalia and even laptops. Move over Pacific Mall. This should be everyone's go to place in downtown Toronto (or even those from the 'burbs) - the folks are so honest. And they cleaned my Mac before giving it to me - which hadn't been cleaned for months. Oops.

ASK is absolutely the very best I have even heard about - beyond any of my expectations and they…read morebrought it in for the lowest part of the amount they had quoted to me which was already cheaper than any other quotes I had obtained. Their staff were so polite and helpful in explaining things to me (a complete dinosaur/amateur). I will be praising them for a long time to come and recommend them as highy as I have ever recommended anything to anyone -

One day my laptop suddenly died. In a panic I rushed over to IGS, where I had service done before…read more Eduardo was very responsive. He was able to transfer my files to a new refurbished laptop and have it back to me within the day. Unfortunately, some of my files didn't get transferred over, so I went back, and again. At first Eduardo couldn't locate my files, but with persistence and some detective work found my files in an unusual file location. He was able to recover the files (7 years of work, consisting of 120 GB). what a relief. I recommend IGS with 100% confidence they can resolve your issues, or outfit you with a refurbished computer. Thanks.

Ordered a computer last Friday and it was at my door less than a week later. Great little unit at…read morea fantastic price. Eduardo was incredibly pleasant and easy to deal with as well. Will certainly use them again. Thanks!

My laptop couldn't have picked a worse time to conk out on me…read more Tabs wouldn't open and then after cleaning up my browsing history, etc. and running a couple of updates it just froze on me. Called Platinum after checking out local reviews and went to see Sam. He was able to fix everything plus in a few hours. No "two weeks it will be ready" story. All work done on premises and very reasonable. So good that I brought my new phone in the next day. Factory reset nightmare. Sat and chatted with Sam while he cleaned it up and even set it up to good to go mode. He didn't have to do that but he did. Honorable man and and an absolutely lovely guy as well. A bit of a novel, I know but I'm hoping I will save a few people from the "Where do i go?" phase. Just go see Sam

I spilled a drink on my laptop and half the keyboard didn't work. Sam replaced it in a few days for…read morecheap.

They don't make a human being like Ali anymore, let alone a business man…read morePurchased a phone and it ended up having some issues and he bent over backwards to make sure everything was resolved Very knowledgeable, kind, generous and kind God bless your heart my friend

From the owner: Exceptional customer service, Friendly staff, Buy, Sell, Trade & Repair. read more

Avoid at all cost ! This store has become the absolute worst…read morein customer service. Rude, disrespectful and arrogant to start with a sheer reluctance to offer assistance. Be very aware of past good reviews. Things have certainly changed.

Best place to get phones! The staff are so helpful, and they give the best recommendations for what…read moreyour needs are. They also have a variety of phone cases which I got for my dad. They also fixed my Mac when I was having issues with it. Have always sold my old phones here and get a good deal for it. Highly recommend!

One of the friendliest and best computer diagnostics and repairs I have ever used. I can't peak…read moremore highly.

I spilt water on my laptop and Max did an amazing job fixing it. He replaced the motherboard and…read moreother components perfectly. I thought it was going to be a very expensive fix, however Max gave me a very fair price and promptly fixed it. He even fixed a broken charger of mine for free. He cares about his customers and provided me great service. I would highly recommended Max for any tech repair. Thanks Max for the great work.

Great place for a repair! Took in my Nintendo Switch on the Sunday of a long weekend. Max stayed…read moreopen to diagnose and fixed it very quickly and reliably. Would highly recommend him for any Switch repairs!