Livia was an amazing associate that was assigned to me. I had visited another bridal shop previously and had a horrible experience. I am so glad I came to Sophie's because Livia made my day so much better with her experience and knowledge. It was like she was reading my mind when it came to dresses. Will definitely be going back. read more

I came in for my appointment with a clear vision of what I wanted and did not want. My wants: timeless, classic, dramatic, sparkle/bling My dislikes: flower details After I showed the consultant a photo of a dress I loved, she told me no designer makes anything like that. I was confused and she said she would pull dresses that were appropriate. I waited patiently. Every dress she brought in was just riddled with flower details and no sparkle. I though hey who knows, I may be surprised. I tried on three dresses. By the third dress my dislikes were confirmed, I am not a flower person. I asked if I could come onto the floor and look through some dresses. She was not open to the idea but I said I would like to show her what I liked. She agreed and when I asked to try on a dress that was on a mannequin I was met with a why do you like this dress because it will be hard to get off the mannequin for you to try on. I told her is was all of my "wants" but not to bother with pulling it because I was done with the appointment. I went in to change and came out of the dressing room and she was bringing back the dress. I explained that she was not listening to my wants and vision for my dress and I just didn't feel comfortable with continuing the appointment due to the struggle of getting a dress I did like into the fitting room. There was no acknowledgement from the salon of the situation and I left. read more

I am really happy with the service provided by Anna, the bridal specialist. She is extremely helpful and was able to catch up fast on what would look good on me and bring me great dresses within my budget. Also, she is super nice as well as the rest of the team there. I am really happy with my visit there. read more

I was 98% close to cancelling my appointment after reading all the poor reviews. My sister suggested we just give Sophie's a chance so we ended up going. I'm glad she convinced me to go because we came in with zero expectations. By the time we left we were very glad we visited Sophie's Gown Shoppe. Joanne who was helping me try on several gowns was very friendly and helpful. She knew I was just starting to look so there was no sales pushing at all. The change room I had was in the back so it felt more private than out front. I came in with a budget in mind so that I only tried on gowns within my range. I was surprised at the costs because it was actually under my budget! Additionally, they have a very large selection of dresses to choose from. I've only visited one other shop afterwards but I think I will be back next year to choose the dress! read more

As a wedding planner I have to say, I'm appalled at the service here and I'd never let another client go there. My client had been to two other boutiques before going to this appointment. Both treated her like a Queen. Both were very courteous and to come here was the complete opposite experience. Every time a bridesmaid went to speak, the consultant kept speaking over them. Every time they recommended a dress, or wanted to give input, the consultant shot it down. She was short, borderline rude, she was condescending and made the experience really bitter. It was really awful to watch. It was like a train-wreck but you couldn't look away. I was so interested in what was going to come out of her mouth next. I would never recommend this store and experience to a client. read more

Honestly I am sad to read all the terrible reviews on here - I personally have had a great experience with Sophie's. I went in twice - had the same consultant who was amazing, and ended up buying my dress there! The first time I went I was just browsing (it was the first store I went to for dress shopping) and I did not feel pressured at all to buy. Everyone was really polite - so maybe they let go the person everyone else seemed to be reviewing? But this was back in February and I had no issue. I ended up going back to purchase my dress there - there is quite a wait for some dress (ordered in February, came in August) but no more than you would expect for certain brands at other locations. My only suggestion was they originally emailed me about picking up my dress at the end of August and it went into spam so I didn't see it until a few weeks into September! They did call to follow up though, but then someone called again because I guess whoever made the original call didn't make note they had contacted me. The second person was very polite & made note and told me not to rush which was appreciated :) Overall, good experience! I can't say I had any complaints. read more

My experience with Sophie's hasn't been the greatest. I had a few sales appointments in order to narrow down what I wanted and what could be done. I ended up finding a sales associate who was very kind and understanding. It seemed a few other there were new and not as helpful with what they were saying or offering. I was told I should order my dress in advance since, just like on television, these things take time. I ordered my dress in March and was told it would take about 7-8 months. Not a problem I don't get married until February. I called to check in on the dress in September and was told my dress was showing an arrival date of October 3, 2017 and would receive a call. I called today, Monday October 30, 2017 and this is how the call went. What are you calling about I'm calling to check the status of my wedding dress I ordered in March What's your name ** I'm put on hold** about 2 minutes later .. Hello Ashley .. No, that's not my name **I'm put on hold** about 2 minutes later, hello *my actual name* you're calling about your accessories No, I'm calling to check the status of my wedding dress **I'm put on hold* Hello, how can I help you Hi, I've given my name already and I'm calling about the status of my wedding dress **I'm put on hold* Hi, you're calling about a wedding dress and your name is **** Yes Weird, I just spoke to someone about 2 minutes ago about this very same order. Would someone else have called about your dress. No, I'm the only one who knows I've bought it here Hmm are you sure. I just spoke to someone about the very same order 2 minutes ago, I have the order in my hand. **** Do you think its's possible they have their calls mixed up**** No, I repeat no one else would be calling about MY wedding dress You should check with your friends and family because someone certainly called and asked about your dress just now. Sure, when will my dress be ready I have to call the manufacturer and ask them and call you back. May I have the number to the manufacturer or a head office number No they will only speak to us. Perfect, have a great day! ** Perhaps some type of organization would be helpful at my job when we need to wait to contact someone we add a reminder somewhere like a computer or a phone, you know to ensure the job gets done correctly and that a customer isn't having to call around to find out. It's enough stress to plan a whole wedding but NOW I'm stressing my dress is going to be late. I get married in 10 weeks and I have no dress and no dress to alter. Thanks for adding to the stress! read more

I'm gonna keep this one short and bitter... I came here looking for my wedding dress a few months ago and service was ok (you can see my review on it if you wish). This time I wanted to see their bridesmaid dresses. I came with my sister and service has gotten worse. We walked in and about 5 employees were sitting at the front counter... - two of them glanced over but no one greeted us. - nobody asked if we needed help - they were venting about their lives and gossiping about other people - no "goodbye" or "thank you" when we left Soooooo basically we were invisible! Awesome read more

I hit three bridal stores on my first day shopping! I was thankful we started with Sophie's. The staff was super kind and supportive. My consultant, Livia, was really knowledgeable about all the dresses and really listened to what I was saying. Anyways, Livia and my mom found my dress! I panicked, of course. When I came back the following week, I asked for Livia again! She pulled all the dresses I wanted to try, and "the dress." She put me in all of them! We spent the whole appointment exploring - again! Until finally I put my dress back on, and that was it! I thought there selection was huge! I loved the ease of working with the consultant. The store is also quite nice and easily accessible! The other stores I visited, change-rooms barely had enough room for the dresses. Thank you to Livia and everyone at Sophie's! And I am very excited to come back in for my dress and alterations! read more

While I did find a gorgeous a-line taffeta gown with off-the-shoulder sleeves, it was pretty pricey. To boot, I felt the selection was kind of limited and the staff were a bit pushy, constantly asking me to put down a 50% deposit, or at least a $100 hold if I wanted to buy the store sample, and that it may not be there when I come back. What I didn't like is that I wasn't allowed to take a picture of myself in it, I felt like I was watched all the time, I couldn't put the dresses on myself (and I didn't expect to stand there almost naked with a stranger pulling dressed over my head), and when I told them I can't make a decision without at least my sister, they told me it would be okay for me to wait in the store if my sister can drive over right away. Sorry, but I'm not going to ask someone to drop everything and come check out a dress. They constantly confused "favourite dress" [out of the handful they had me try on] with "THE dress". Generally they were nice and there seem to be a large number of dresses there... just be prepared. read more

This review is not intended to slander all the employees of Sophie's Gown Shoppe, however, it should be noted that there is ONE particular employee (I never get her name, probably because she knows she's an awful person) who is absolutely rude and makes the entire experience stressful and unpleasant. The first time I visited Sophie's, the bride arranged a fitting for me. Granted, I was coming from work and made it just an hour prior to closing, I was rudely advised that I "should know better" and that "they cannot service me at the time." My friend (aka the bride) asked if instead of a fitting, if we can just look at 3 dresses and try them on. Again the same woman refused and said they were "closed" -- they weren't yet. Instead, another employee approached us and serviced us with the remaining time we had. She was wonderful and pleasant and definitely tried to alleviate the damage done by the previous employee. Since I have never experienced life as a bridesmaid, I am not familiar with the protocol. I received a call from Joanna -- who is bubbly, well-mannered and a delight to speak with. She advised me my dress was ready for pick up and if I just called ahead of time to let them know I'm coming in, it would be appreciated. Today, I call in. That dreadful woman answered my call. After I explain to her that I am there to inform her that I will be coming to pick up my dress she says, "So?" What the heck kind of customer service is that!?!? On top of that, she (once again) condescendingly 'informs' me that: "fittings require appointments, not pick up" Of course, I only called as that was what was advised of me by the lovely Joanna. This nasty woman responds, "Well, you don't have to call in. You just come in and get it." Well, let it be known that this will be the LAST time I ever go to this store. I have already told my friends (and so has the bride) about how awful the service has been here. It only takes ONE person to ruin it for the rest. I refuse to be berated by this woman. I have only been pleasant and understanding, but her attitude just plainly -- STINKS. read more

Do not come to this place for your wedding dress. I had previously gone to davids bridal and found a few dresses I really liked. I had been told that sometimes it's a good idea to look around a bit at a few stores to try and see if maybe you fall in love with another dress somewhere else. On a Wednesday morning 11am-ish, my friend and I stopped off at Sophie's Gown Shoppe so I could try on some dresses. I walked up to the counter where 3 employees were standing and asked if I could try on some dresses. One asked if I had an appointment and I said no, she looked so startled! Heaven forbid I didn't make an appointment, even though it doesn't state anywhere on their website that you need to make one. Keep in mind there was only 1 other bride to be in the store so it's not like it was a busy Saturday afternoon. Now onto the actual experience, after a few minutes of waiting, an older saleslady (cant remember her name) (short, dark hair, glasses) started asking questions about what style and price and I told her what I was looking for. Well clearly she had zero experience in dressing brides since some of the dresses she brought me were hideous! I'm a curvy girl and some of the dresses were just plain awful on me. I complained about one dress making my hips jut out and she said to me UH YOU DON'T HAVE HIPS HONEY! .....Yes actually I do... wth? She finally found one I actually liked, so I tried it on and it looked beautiful. We go out and I stand on the stool, my friend takes out her phone and the sales lady barked, ''NO PICTURES! NO PHONES ALLOWED'' I said, well how am I supposed to make a decision without seeing me in it again. She said that if I loved it enough than I should make a decision that day. UH no. Conveniently enough the dress she put me in had no price tag. So she goes and talks to some other sales people and comes back a few minutes later. The dress is $600 over my budget. I tell her this and she says, we'll you only get married once right! I said I'm sorry but I definitely cant make a decision today, she then tells me if I decide today they will knock $200 bucks off it. That's still $400 over my budget and I didn't even love the damn dress. Finally I tell her no thank you, I'll make up my mind later. She tells me in a huff that if I don't make a decision today there will be no discount later. WOW, worst experience ever. Warning to all brides to be, you'd think because this store is on dundas that the prices would be decent. WRONG. Overpriced, horrible pushy salespeople. Oh and the dress that I liked was $1400, I checked online and you can buy the dress from a wholesaler for $200. Steer clear of this place. read more

sophies gown shop Best place to shop everyone its wonderful hard workers people great seleccions great prices I love everyone,, its amazing and honestly.. great experiences.. Omi read more

I got my dream dress here. I had the best consultant i could have asked for. She understood when i didn't like a dress and truly made it all about me. I told her what style i was looking for and she kept pulling dresses until we found it! There was never any pressure to purchase a dress and she was so knowledgeable on every dress I tried on. The store was beautiful. Very clean and dressing rooms had a lot of space. Overall I am very happy with the service and quality of the store. I am also very pleased with my dress! read more

Awful experience & UNETHICAL selling practices! #Brides-to-be, beware of Sophie's Gown Shoppe tricking you into putting down *non-refundable deposit of $360* merely to secure a 10% discount with your initial visit even if you end up NOT purchasing a dress from them or even placing an order with them ! My wedding is in July and I went in for an initial bridal appointment on December 27. After a few hours of trying on dresses I narrowed down options to 3 dresses because I could not find "the one". Before leaving, the sales associate assisting me that day (IRIS) talked me into putting down $360 deposit to secure 10% off towards an unspecified dress. I was tired/overwhelmed and swiped my credit card but almost immediately regretted. After having some time to reflect, I realised that I had not in fact found a dress but was merely making a commitment that I would have to choose a dress from #sophiesgownshoppekitchener *I never chose a dress nor did the store order any dress on my behalf* yet they will not refund my $360 back. I was taken advantage of in a tired an anxious state. I went back on the 29th of December and spoke to Iris who merely answered that "all sales are final" however I never ordered/purchased anything from them. She asked me to have another look at dresses and when I couldn't find any I liked she suggested I buy any item for that value which I told her I was not interested in as I felt I was still being pressured into purchasing something from them. I have sent an email to management on January 2nd to formally request the return of my deposit as a gesture of goodwill but to this day I have received NO REPLY. I am now sharing my experience as a warning to other potential customers.  Very disappointing! Update: I have posted my concerns on their Facebook pages but they keep deleting my posts instead of addressing the issue like any other professional business would! Worst experience ever. #unethicalsellingpractices #bridestobe #bridalshop #bridalappointment #bride #sophiesgownshoppekitchener #kitchener #kitchenerwaterloo #gestureofgoodwill #takenadvangeof #unethical #disappointing #warning #bridaldeposit #bridaldiscountkitchener --------------------- There is no option to review #sophiesgownshoppekitchener on their Facebook page and I wonder why that is. How many other customers have had similar/bad experiences but could not share it with others? read more

Been to this location twice: the first time for bridal gown and the second time for bridesmaid dresses Bridal Gown Experience (3 stars): I booked an appointment for a Sunday afternoon and they were very busy. I also visited the outlet store next door and did not find anything I liked, despite being constantly pushed into buying a dress off the rack (but that's a different story). The dresses are within the MSRP, however they are on the higher end of the spectrum for each designer. There is a large selection of bridal dresses and all of them were in good condition. The associate listened to exactly what I was looking for, which is good and bad. I was originally looking for the mermaid dress, however it made me look very square when I tried it on... something no bride wants to feel like. Apart from the initial 4 dresses that were picked, no other suggestions were made to try a different silhouette. The fitting room was very spacious, however the associate gets in there right with you to make sure that you don't damage the dress (or so you can't take any pictures). The appointment lasted ~ 30 minutes and while the dresses were beautiful, I was rather disappointed by the associate trying to rush the appointment. I found a dress that I liked that was slightly over my budget and she reassured me that they would try to work around my budget which was rather nice. I did not end up buying the dress, however I looked at other boutiques and the same dress and was quoted for $150 less. Bridesmaids Dresses Experience (1 star): This was by far the worst boutique I encountered when shopping for bridesmaid dresses. We got there and were told to look around and the associate would be right with us (no appointments needed for bridesmaid dresses). After looking at the dresses and pulling them off the rack for half an hour, we met our young associate. After my bridesmaid tried on a few dresses, all the girls decided that the best type of dress for their body type was a knee-length dress (I was indifferent about the style and was only concerned about the colour). After we told the associate that we were looking for a knee-length satin/taffeta dress in cobalt blue, the appointment went south. The associate kept bringing full-length chiffon dresses for the bridesmaid to try on and black lace dresses over nude. When we finally found an Enzoani dress that most of the girls agreed on (there was one girl who couldn't attend), we looked through the Impressions Bridal (NOT ENZOANI) chiffon colour swatch and was reassured that the dress could be ordered in the blue swatch I wanted. We did not make the purchase and agreed to come back another time. We left Sophie's and I looked for the dress on the designer's website. To my surprise, the dress did not come in the colour that the associate showed me and even better, the dress was discontinued. I called three other boutiques who carried the dress and they all confirmed the same thing: the designer did not make the dress in the swatch I wanted and the dress was discontinued. How can three other reputable boutiques all tell me the same thing while this associate guaranteed that it can be done? With disbelief, I happened to stop by one of the other boutiques on the way home from work one day and they showed me the Enzoani colour swatch, which matched the one on the designer's website. Needless to say, the associate at Sophie's was very inexperienced and said yes to everything when in reality, it was not possible. Either she was newly hired or she was trying to make a sale on false promises. I'm glad I dodged a bullet and ordered elsewhere. read more

Keeping this pretty short. Gordana is a dream dress match-maker! She quickly understood what I was looking for and helped me find my gown. She was friendly, funny and patient. I highly recommend requesting her for all bridal appointment. She is the reason for the positive review. The store is bigger than most bridal shops I've been to so I appreciated the selection. Only complaint is not being greeted when arriving. Overall good experience! read more

My experience is a little unique, as I'm not the bride - I am best friend/bridesmaid/go to every fitting appointment person. A little bit annoyed with the fact that the seamstress asked me if I was the Brides mom, 1st of all - I would have been 1 years old when i gave birth to my best friend, second of all - my best friend's mom passed away in 2003. So let's forget about my fragile ego for a minute (I am literally the same age as the bride), let's refrain from asking "Is this the brides mom?" - because not everyone, myself included is granted the luxury of having their mom with them for this most amazing or what is supposed to be amazing shopping experience. How about instead you ask, "Well who is this you have with you?" Save's alot of embarassment/hurt for all parties involved. Second irritating point of contention with me as a bridesmaid/best friend. They kept calling my friend by her last name, not her first name - Yes her last name can be used as a first name, but IT IS NOT HER FIRST NAME. She has literally dropped nearly 3 grand in your store, and you call her by her last name, repeatedly even after being corrected. Not cool. read more

I was concerned about the bad reviews, but decided to go anyway because they had a specific dress I wanted to try on (which ended up being my dress!) I was amazed by their selection and love that they have all of their dresses on the sales floor to try on. I'm a picky bride, so being able to see everything was a huge plus. My dress came in 7 months, and they let me come the day they called me to come pick it up (1 hour before closing). The only negative is they seem a bit stressed, which is understandable because they always seem to be busy. But if you're a picky bride like me that wanted to see everything, then don't be afraid! read more

Not a positive experience. Bought wedding dress here. They lost a piece of my dress (which was all swarovski crystals I might add), never returned phone calls or emails when in inquired about why it was not with my dress on my pickup appointment where I felt completely rushed and pushed out of the store. I called 15 minutes after I left the store which was was two days before my wedding. On my second call, I was asked very rudley by the DM why I even wanted it which was none of her business. Bottom line.... buyer beware. I have still yet to receive an apology or admittance that THEY lost something very valuable of mine. read more

I am seeing all these bad reviews and to be honest I am a little shocked. I went in not really knowing what I wanted, I had a slight idea but I didnt know what would look good on me. My consultant Anna was really helpful, she was not pushing the sale on me as this was my first time trying on dresses. However she managed to find my dress, and I couldn't be happier with it. Also the dress was well under my budget which made it even better. I would definitely reccommend coming here. read more

Stay clear of this horrible shop, absolutely the worst wedding dress experience a bride to be could ever have. This was my second wedding dress appointment I made after David's bridal, which was an amazing experience with a great variety of dresses. My family wanted me to look around for more options so we went to Sophies on dundas on Feb 22/18. To start off, myself, my mother and grandmother had an appointment for a bridal fitting, as soon as we walked into the store, 3 associates were too busy on their computers and ignored us, eventhough there was nobody else in the store. We had to greet them as they could care less. Second, I understand if they have a policy to take off shoes when entering, this should be mentioned when booking an appointment, disposable shoes should be there available to use, as it was not appropriate whatsoever to walk around the cold tiles without shoes. Also, it would be nice if the floor was clean but it was filthy. Yet the associates were wearing shoes and boots inside. It was very difficult for my elderly grandma to not only take off her shoes but to walk around the cold tiles. Third, the associate was insulting me through my entire appointment, eventhough I was very polite from the beginning. For instance, One of the dresses I chose apparently would not be able to hide my stomach, which was odd as I have a completely flat stomach that she didn't see as I was in my winter coat, besides that even if that was correct that is disgusting to insult a customer like this. Your getting married and this is supposed to be a very joyful time, yet you have to put up with this bullshit of nasty degrading staff that shouldn't be working in this field whatsoever. To add a cherry on top, I asked if they had heels to try on the wedding dresses in, when I stated my size was 7/8, the associate told me my feet were too big and they only had small sizes. Fourth- when I informed the staff of my budget of up to $1200 she laughed and said there is nothing for me that would suit me in the style that I'm looking for, I asked if I can try on some dresses over my budget. The dresses that were offered were so hideous and were everything I told her I didn't want in a dress. The associate would give me attitude and very unhappy responses when I ask to see more gowns as ones she provided were not appropriate at all. We left after 20 minutes of our appointment. We couldn't stand it any longer. One would think that the staff just couldn't care less about making any effort to actually sell a bridal gown. Whoever owns this business loses a lot of business because of these miserable incompetent women working there. I should have listened to the negative reviews and didn't waste my time with them! read more

Shaudy helped me find my dress and she was so helpful! FYI She only works weekends. 5 stars for her. I came in with my mom hoping to help narrow down what I wanted after having looked once before at David's Bridal. I showed Shaudy pictures of dresses I liked (thanks Pinterest) and talked to her about my ideas, what I do and don't like. She pulled a bunch of dresses for me, my mom and I picked some dresses, and I tried them all one. The very first dress she pulled for me was the one! She nailed it! I tried on more dresses just to make sure, and they reinforced my choice. I ended up coming back the next day with my bridesmaids, mom and mother of the groom to make the final call. There was 10% off discount if I ordered this weekend so I felt some pressure, but the 24 hours helped me feel better about my choice. Tips: make an appointment. Consider bringing slippers as everyone needs to take off their shoes (to keep the dresses clean). Maybe try to covertly snap a photo as signs say no photos. Pros: lots of dresses, good selection, knowledgeable consultant, pedestals to stand on in front of large mirrors, nice set-up for your entourage to sit. I hope that I love my dress as much when the order comes in as I do today. I'm hoping alterations run smoothly. read more

I went to Sophies Gown Shoppe to find a wedding dress. I had Tanya (Assisstant Manager) as my consultant. Pros: - Tanya was lovely, sweet, and made me feel completely comfortable. I was so impressed with her customer service, if you can ask for her, please do! I showed her what I wanted, she not only showed me one of the same dresses but brought me dresses she thought would look best (which they did) - I did not feel pushed or pressured into anything - Lots of options for the price range I had $1500 - I did in fact find my dress - Signs say you cant take photos but when you "say yes to the dress" they allow you, which is great. Cons: - Blonde woman at the counter was giving me the up and down look which made me a bit uncomfortable - Area to try on dresses was small, I only brought 3 others with me and one of them had to stand. -There were about 6 dressing rooms next to mine but only 2 platforms for the bride to be to stand which made me felt like I had to move off when other brides would come out of the dressing room Final Verdict: I still have to go to the fitting and actually receive my dress which will be another review, but for the initial visit, I had a wonderful time. I would highly recommend trying on dresses here. read more

This place is absolutely awful. Part of a wedding party went there for bridesmaids dresses. Their service is awful and their staff are rude. I can't believe people actually go here? terrible. Would never recommend it to anyone. I want to give it zero stars read more

It was a big mistake choosing this Bridal shop for my first wedding gown shopping experience. I DO NOT recommend this store!! The staff were extremely unprofessional. I felt pressured to make a purchase and did not feel comfortable with my "consultant"....she was even eating while showing me the dresses!! You are asked to remove your shoes prior to entering the store which is common. When asked if they supply slippers the reply I received was one of annoyance "No we bring our own"...that's great for you, considering you work here and would clearly know that!! A simple reply like "sorry, we do not provide slippers" would have sufficed. What's with the attitude? They do carry a wide selection...but no thanks I'lll take my business elsewhere! read more

I am the maid of honour for my sister. I am very protective over her which is why I am writing this review. I do not want any other brides like her to go through what we did. Lets start with Sophie's online website where they ADVERTISE "Curvy Brides", and plus size gowns. Other than an online inventory that the bride could look at, the store never called to confirm the appointment nor did they ask her preciously to her appointment what she was looking for. My sister took her time to research on the website and save pictures of 6-8 gowns she really liked in the plus size section. Keep in mind this dresses were labelled "IN STOCK", so she went into the appointment excited to try on specifically fit and flare dresses that were shown on their website. We learned quickly when we got to Sophie's that that would not be the case as they had NONE of the dresses she liked from the website, even though they were labelled "in stock". The consultant began to pull dresses, they were HIDEOUS, and looked like they were made for 60+ years old brides... my sister is 25. These dresses were also triple the price of anything we saw at other stores and we not in the best condition...extremely dirty. I also just want to mention, we went during the new covid rules and were told the seating was being cleaned after every appointment, this is not true. We were sat directly after another appointment with nothing being sanitized in between. I would say the biggest issue though was the fact that this shop advertised themselves online as a store with a plus size department... Sophie's had probably thousands of dresses displayed and only a couple came in my sisters size, and they were not only just plain ugly, only 2 were the fit and flare that she told the consultant she liked. The consultant then said "well if she wanted A-line, I would have many in her size...". Last time I checked, just because someone is plus size, doesnt mean they have to have A-Line and essentially hide their curves. My sister is beautiful and wants to show off her curves.. so fit and flare please! The owner started getting involved and started pulling dresses that were NOT her size, and began to tell her she can "squeeze" into them to try them on. I INSISTED they do not do that because that is embarrassing and not the experience she wants, but they did not listen and made her jump and wiggle into a dress she couldnt breathe in or zip up. Overall, this store was just misleading online, but also not a very warm experience... If the consultant and owner saw us having trouble finding dresses, dont you think they would be extra compassionate and try to empathize with my sister? When we asked if they could help us find the dresses my sister found online in other Sophie stores we were told we would have to either go to that store or phone them ourselves... So they didnt want to help us at all. They didnt seem to care for our potential business so that was when we just left our appointment. Thankfully we had an amazing day trying on dresses the day before this so it wasn't so defeating for her, but NO BRIDE should have to feel this way after an appointment. Curvy brides, avoid at all costs. read more

Bridesmaids dresses are SO expensive (like $215+ for short basic ones, average $300 or so), which seems pretty ridiculous for a place with unidentified brown stains all over the ceiling, flickering fluorescent lights, and a dingy, dirty old carpet (we had to take off our shoes - why?! The carpet was old and soiled, it wasn't some plush white carpet). It was a terrible place, and we left within 2 minutes of being there. Maybe it's okay for brides, but bridesmaids stay far, far away. read more

After going to 4 stores, I found my dress at Sophie's. They were very nice and did not enforce any pressure tactics. They were very helpful. read more

Sophie's Gown Shoppe - Bridal Near Me - Mississauga, Ontario

First of all, I am being forced to give them one star because they don't even deserve that. They take complete advantage of the kind of business they're in and I really do wish I had taken previous reviews into consideration before visiting this place. During my dress shopping experience, the spanish lady who helped me was nice but her boss was ALWAYS on top of us because she didnt want us to take pictures and it just made the whole experience stressfull because I wanted pictures to take home to help me decide for my second visit. I should have just gone somewhere else at that point and thats where I made a mistake. Went for my second dress shopping appointment, bought the dress, and got the call it was in. I went in for alterations and left CRYING. They pissed me off so much and called me a liar over and over again (because they had said one thing about the alterations and changed it last minute)... until I agreed to whatever they said because I just couldn't take it anymore and left. All of this for them to call me on my way back home to apologize and say they will honour what they initially said they would do. Ever since this happened I have heard at least 3 ppl that have had issues with them... worst customer service even after you purchase. NEVER GO TO SOPHIE'S MISSISSAUGA, people! They're a mess! I felt so bad for the girls trying on the dresses there... they have no idea what they're getting themselves into! read more

I actually had a really good experience here. I stopped by in mid-August after a day of trying on dresses elsewhere. I was deterred from going to Sophie's based on some of the reviews I read online. I was with my mother and she wanted to take a look at bridesmaid dresses so given the proximity of Sophie's to my house, we stopped by to check them out. Jennifer, the owner, not only let us take a look but she started questioning me about whether I had found my dress yet. She allowed me (without an appointment on a Saturday and 45 mins before closing) to poke around and put me in a dress that ended up being the one I chose! If you are looking to be the ONLY bride in a salon this is not the place for you. If you are looking for a glamourous appointment this is also not the place. However, because they are not on commission at this store (or so I was told), I found their approach pretty laid back which suited me just fine. I do not like to be "sold" to or lied to. I like fashion and I know what looks best on me. It was clear in some of my other appointments that making the sale was more imporatnt than making me happy. It's no doubt a busy store with a lot going on but Jennifer especially is knowledgeable and has a great memory. I appreciated that she remembered me each time I stopped by! I have ordered my dress WELL in advance of my wedding so I have built in a good buffer so I need not be stressed. Let's hope the dress comes in as expected and alterations go ok. Quite frankly if you are a laid back bride (or plus sized - they have a good selection and NO judgement here) I say give it a shot. I almost avoided it due to Yelp reviews and I never would have found MY dress! read more

I went here twice for bridesmaid dress shopping and the customer service was awful on both occasions. Firstly, they are never on time and make you wait at least 20 min until you can get a room-even when you have an appointment. Then after waiting for our room we had no one to help us. Then the person who came to help us was not helpful at all. They did a bad job sizing my bridesmaids and would quickly measure over their sweater and insist they needed a larger size. Lastly, their ordering system is all on paper and disorganized. The only good thing about this place is that they have a large selection of dresses. read more

If I could give less than 1 star, I would. I found a dress that I absolutely fell in love with, for my prom which is May 17th. I bought the dress last week, on January 31st and was told it would be in within 8-12 weeks... well that is April 25th and now I'm being told I need to either choose a new dress from them, or get my money back. I will DEFINITELY be getting my money back, and will never be going back to this shop. I am DISGUSTED that I was told I would get my dress by mid-April, only to have my heart broken by them. I am thoroughly disappointed by this business. read more

I made an appointment for my sister to come for her very first wedding dress consultation- in which I'm sure any first time bride would be very excited about. We were definitely impressed with their collection and variety of dresses. lots of pretty ones hanging in the show room. the girl assigned to her pulled a couple nice options but sister expressed to me that she didn't pull anything like what she described or requested from the consultant. what upset my sister the most was that the girl pushed her to make a deposit. she was blunt and pushy. I understand they make commissions however there is a softer way of selling especially knowing that she didn't fall in love with anything that day and would want to see other stores before making an appointment. lovely variety of dresses however seems like the customer service and selling tactics need revisiting. read more

If you can work with Gordana she is incredible! Funny, understanding, patient, fun, and so very helpful. I absolutely loved working with her. They have a wide range of dresses at varying price points and are accommodating to almost any budget. However, DO NOT let this seamstress touch your dress! The seamstress is here is a massive bitch. I was the slightest bit apprehensive about having her sew in a strapless bra into my dress, and she started screaming at me for 2 full minutes in front of a room full of people. Everyone just stopped and stared. She didn't even ask me how I wanted it to fit, just started yelling at me essentially saying I know nothing and she knows everything. Take your dress somewhere else to get fitted. That said, the rest of the staff there is delightful. I went back to pick up my dress and take it to another seamstress and they were all understanding and accommodating. read more

After trying on dresses at DAVIDS BRIDAL and then coming here to Sophie's I can tell you that Though, Davids Bridal may not have an array of choices for brides who want a lot more bling then just an added on bling belt, they will go out of their way to make you HAPPY and feel like you made the right choice. They do not rush you to make choices. If you are looking for bridesmaid dresses, start there. I recommend the Argentia Location and ask for Laura!!! If you really are considering Sophies my advice to you is to take your time regardless of which rude, money hungry employee there, is helping you. The Manager doesn't pay close attention to detail too so make sure you are reading everything and asking questions because before you know it, there is an extra charge on your bill! That is what happened to me and it's been a month and we have yet to get a response from anyone! Bring your mom, best friend, or bridesmaid to be an extra pair of eyes. The ladies at Sophies only care to make a sale and get you to order and to get out of there. Just beware! Every single time i'm at Sophies, the ladies at the front desk are too lazy to help. Maybe it's because their old and are out of steam. Some look like they are around the corner of retirement. This is when you should ask for Christina! She is helpful and will get the job done! Besides the dresses, I think she is the only one in that store that is actually worth your time!!! Hope this helps all of my fellow brides out there. read more

Please please please DO NOT let these people touch a dress for alterations !! I can go into the loong nightmare story but Both the Mississauga and London stores are responsible for a true butcher job on every single bridesmaid dress in our wedding party. Also make sure they have the dress there to try on and double check the measurements they take !! My 13 year old niece could have sewn better and that's no exaggeration. read more

DEVASTATED I purchased a 300.00 dollar dress for my wedding at city hall in May of this year. The experience was great, however, due to Chinese New Year the processing time for my dress had to be extended 2 more weeks. I told the employee that I would no longer be living in Canada at that time and therefore, I couldn't purchase from her. Once is aid that she went and spoke to her manager and came back to tell me that they would be willing to ship the dress to me, just as they do for all their other orders but within Canada. I was flattered to say the least. To me this is customer service at its finest, this is the kind of stuff you hear about but never experience. I knew that because of this I would be purchasing my dream wedding dress from them for our big wedding next year. How could I right, right? Well the day came to call and check up on my order, good news! It had just came in!!!:) I proceeded to give the employee on my new phone number and new address. She was hesitant about the fact that it was outside the country. I stated to her that employee who I purchased from had assured me this was fine and they were willing to do this. She said no problem and that it wouldn't be in the mail until next week. 10 minuets later the employee who sold the dress to me called me, told she was mistaken and they WOULD NOT send me my dress, told me I needed to make other arrangements. When I asked the employee how she could possibly make this error she replied she didn't know. My opinion, she was after the commission? I am SO disappointed with this whole experience. I know every bride has negativity surrounding the big day ... But when you trust a professional word, and they extend a promising offer to you and say they will go that extra mile to make it happen, then snatch it away ... It's so upsetting. I am to speak with the manager tomorrow and I truly hope that she rectifies the situation by standing by what her employee said. If that's the case I will surly withdraw this review. read more

Way overpriced, especially for alterations. The seamstress is only available two days a week during the daytime (so if you work full time, good luck). It's also impossible to get through to them on the phone. If you do buy your dress here, I recommend going somewhere else to get your alterations done. read more

AVOID THIS STORE AT ALL COSTS! The workers are rude, ignorant and just plain horrible. They screwed up my dress completely and when confronted about it they start getting defensive and yell at you. They totally hacked up the back of my dress and claimed they didn't touch it, I guess my dress became suicidal from being in that store and decided to cut itself uneven in the back... So unless you want to be talked down to, have comments made on your weight and deal with extremely unless and ignorant people I suggest you shop elsewhere. Also they threatened to call the cops on us when we said we were taking the dress elsewhere. LOL DRAMA but seriously RUN AWAY even Davids Bridal didn't suck this hard and they were pretty terrible read more