Before you implement new tech, you should know how to use it and what the norms are…read more They started using TXT to confirm appointments; but they don't know how it works. If you TXT me to confirm and I don't respond with C to confirm that means I'm not confirming my appointment. And don't send me a letter saying I should have cancelled 2 business days before.

I had actually read on Yelp that this would be a good dentist to check out and it is close to my…read morework so I decided to give it a shot. As I'm newer in town when making my appointment they said they took my insurance, could fit me in over my lunch hour, and I thought everything would be peachy keen. WRONG-O! I got to the office, gave them my insurance card, filled out the paperwork, and while the receptionist said they would check on my insurance the dental hygienist (Wendy) said I could come back. I looked to the front desk ladies for the A-Ok on their end to go back and they said nothing so I headed back. Early on I realized that this was going to take a lot longer than I expected as Wendy seemed to be off in never-never-land. She was taking forever...alright, I'm just going to say it...sometimes technology makes things harder, more complicated, and more involved than it need to be. Yes, they did have TVs in the ceiling to keep patients entertained, but I wouldn't need to be entertained if she did her job in the efficient and timely matter that she should have! Then the dentist came in and talked to me for like 10 minutes! Cool you might think as most dentists only come in a give a quick OK or we need to see you back in here for this or that, but I couldn't take him seriously as he talked with no conviction I was thinking "Are you REALLY a dentist or just a stunt double?" After the dentist finally stopped talking quietly (to himself it almost seemed) and my time in the office ticked to over an hour, Wendy came back in a said the ladies upfront finally got around to checking on my insurance and it turns out they DON'T take it like they said...or rather didn't say before they let me be seen by their office. At this point I was sooooo frustrated! I talked to the billing person on my way out who gave me a discounted rated because of the misunderstanding and I was livid saying "I would have never come here if I had known you didn't take my insurance. When I called to make my appointment you guys said you took it. I have dental insurance for a reason!" I told them to bill me and now am dealing with the back end of a stupid mistake at the front end. If they had any accountability as a business they would verify a patient's insurance before they are seen. All I can say is DO NOT GO HERE!

One of the main duties for the front desk is calling to check on insurance benefits and getting the…read morebreakdown for the patients. Well their front desk failed to do so and then hit us with a $500 bill. When I called to discuss it, she just blamed the insurance company because she didn't do her job. I have worked in the dental field for more than 20 years and if a patient is going to have a bill they are made aware of it in advance, agree to it and sing a treatment plan and consent. None of this was done.

Friendly, professional staff. Our whole family loves Dr. A!!read more

Needed a tooth pulled and was in considerable pain. Called 6 places before this one and none of…read morethem would find room for me or said I had to be a current patient. Almond dental got me in right away the next morning. Fast and professional!

Scary place!! my daughter had complications with her tooth extraction from here and I brought her…read moreback the next day, was told she had to wait to be seen. she had extreme bleeding and they wouldn't see her right away and just kept taking patients

One of the best dental experiences I've ever had in a very long time. Not because my teeth were…read moreperfect no they're not. Doctor David and Morgan were very considerate they answered any questions I had they're very gentle . They didn't try to sell me for other treatments that weren't needed. Prices are really good. So if you have any anxiety I recommend this dentist they're very kind and understanding. I will definitely be going back to the dentist office and recommend it to anyone . Thanks again to ALL the wonderful staff.

They treat new clients pretty good, they were able to work w my schedule. Positive, supportive and…read moregreat attitude! Morgan was super gentle and nice to me!

I called this clinic to see if they could book an appointment to treat an infected tooth that…read moreneeded care as soon as possible. Despite the fact that I had a referral letter I offered to send to them, the receptionist refused to schedule an appointment unless my dentist sent over the same letter to their portal. I have never run into this at any other endodontic clinic, and felt to me like I was being treated as a child who could not be trusted to handle their own referral paperwork. I don't know who would lie about an infected tooth to get a root canal. Throughout the conversation, the receptionist was rude, accusatory, and unhelpful. She even lied to me when I told her I would be paying out of pocket as they were not covered under my insurance. She told me that paying out of pocket for out of network care was committing fraud. Which is not only stupid, but incorrect. A simple google search will tell you that is wrong, you can seek care wherever you want as long as they don't try to bill your insurance if they are out of network. This level of unprofessionalism and ignorance gives me serious concerns about their business practices. I would recommend seeking care elsewhere, I know I will be.

Extremely rude front desk staff. I called today to check on a referral that had been sent by my…read moredentist's office. The woman I spoke with was very rude from the start. She initially told me they did not have the referral, then backtracked after realizing they actually did. Instead of acknowledging the mistake, she tried to gaslight me about the situation. An appointment was briefly scheduled, but I later canceled after receiving a call from a different office.

Had such a great experience today! Dentit's Everett did an amazing job on my teeth and I'm so happy…read morewith how everything turned out. The front desk girls were also so friendly and made scheduling so easy!

these dentists were very good and helpful. I had 2 years of dental issues and as Tring as was for…read moreme these people were able to help me through it. dental issues are now better. They have very high-tech equipment, and this is very new and impressive. Tooth x-rays were so much easier with this new tech. it was really fascinating to see how this new tech is, that is an experience in itself. Doctor Ly and his staff are very professional and kind. The have very flexible hours nights and weekends this was excellent. I would like to thank them again now and recommend them with a five-star rating.

The quality and care that this dentist's office offers is above and beyond any other dentist that I…read morehave been to!! I am petrified of dentists and don't know why, but they genuinely care for ever patient's needs. Office staff and hygienists go above and beyond to help patients with their needs. Highly recommend!

Dr. Boe is kind, gentle, and makes you feel comfortable about any procedure that you need done! He…read morehas been my only dentist since I was 3 years old, and I wouldn't trust anyone else! The office is very family friendly and welcoming. The hygienists are friendly and do a great job cleaning your teeth. Definitely a place to check out!

I have a lot of anxiety about dental work and dental appointments in general. I have not been able…read moreto get myself to go in over 3 years. From the minute I called there to make an appointment till the minute I left, they were so kind and treated me with great respect. Everyone there made it as pleasant as possible, never passed judgement, or made me feel bad for not coming sooner. They supported me and said, "they were so happy I made it there". Patty was my hygienist or dental assistant (not sure of her title) but she was so amazing. She not only did great work and was very knowledgeable, she was also so kind. Thank you. I will be back and have already scheduled my next appointment in 6 months. Julie Beberg

I am a person that has the worst phobia of Dentist ever. Dr Coleen Halligan is the best! She is…read moreso understanding and calm!!! After 56 years I have finally found a dentist. Everyone there is so nice. Thank you Fifth Ave Dental!!!