I was a past customer and have since moved on to a more caring vet clinic after a bad experience…read morewith Croosroads. The staff at Crossroads just seem to be there for a paycheck and ignore client/patient relationships. The doctors only want to talk when there is a $900 dental bill at hand or offering their meds promotions. More attention given to the up sale versus the basic needs.

I was so nervous taking my cat in because I've had nothing but horrible experiences at vets! This…read moreplace is so different. I didn't feel talked down to or judged. I didn't feel unwelcome or shamed because my house cat child has a little chub. Dr recommended a couple necessary shots, and eased my anxiety. I was scared they'd try to order a ton of blood work or overcharge - NOT HERE! They clearly care for the animals but care about the service and pet parents as well. No pushing fancy foods or unnecessary extra expenses on me etc. The visit was so pleasant and I now look forward to taking my other cat in!!

So special! Today I received a sympathy card signed by Dr. Katie and the team. The card is…read morebeautiful and all the written condolences touched my heart. What love and compassion through their words. My heart is broken but these angels on Earth (vet team) were great. I'll forever be thankful for everything they did to make Becky cross over peacefully. She was in my arms listening to my heart and voice while she fell asleep with the first shot to make her comfortable. My 20.25 beautiful cat. If it were not for this team and my husband I have no idea how I would have gotten through this. Thank you Dr. Katie for your comfort and understanding. For giving me ample time for goodbyes, bouts of tears etc. For wrapping her up as if she was just sleeping and taking her away like the previous baby she was.

Went in to inquire. Staff was rude and looked like they hated their jobs. They were not friendly…read moreand certainly didn't make me feel welcome.

I cannot speak highly enough about the entire team at VCA Midpark. My pets have been seen by all…read morethree veterinarians, and each one has been consistently kind, compassionate, and highly knowledgeable. Dr. Nickell was the only vet who was able to solve a persistent skin issue with my senior cat after two other clinics told me to either accept his discomfort or sedate him. She found a solution that treated the root cause and preserved his quality of life. On top of that, she also identified a heart murmur in my dog--something our previous vet office completely missed--all on her very first day at the office! A few months ago, when a stray kitten wandered into my yard (and heart), the team got me an appointment within 24 hours with Dr. Suhie, who was incredibly gentle, personable, and helpful with my unexpected new fur baby. We've also had the pleasure of working with Dr. Anita Kinscher, who has been just as fantastic as the other two. The reception team is always warm and welcoming. On a side note, waiting area has been updated within the couple years and always feels clean. This is a stark contrast to my previous vet in Strongsville, where the front desk staff often seemed annoyed to answer the phone or check someone in. Finally, every single vet tech I've met has been loving, patient, and extremely knowledgeable. They take their time gaining the trust of my timid dog and absolutely dote on my cats. It's clear that everyone here is genuinely committed to their work and passionate about the animals they care for.

I did not want a cat but my daughter asked me every day for a year straight until I found Klausy at…read morethe APL. Adopted him when he was 12 weeks old. Eight years later, I cant imagine life without him in it. He's never been to a vet and I almost backed out bc I didn't want to stress him. The vet pictured was the absolute best. He's the cat whisperer for sure! I expected blood and eye gouging from my boy but instead, he loved the attention. Great experience...great person!!

Dr. Sorm is absolutely amazing with animals. I have been going there for years & couldn't imagine…read moretaking my pets anywhere else. The icing on the cake is how affordable her services are too. Highly recommended!

We dropped a peach seed on the floor and our dog beat us to it. I immediately took the dog to Dr…read more Sorm who was very busy, but took the time to write down what we should do to get her to throw up the seed. She also told us that if that did not work we should not waste time in getting to an emergency care center. She even wrote down directions on how to get there. I thought her concern was way over the top. We took her home, did what Dr Sorm recommended and out came the seed - what a relief! We are not Ohio residences, but will always use her when we are in Ohio.

Great place and prices! Very friendly!! Had our Kitten fixed there! Marshall. Very reasonably…read morepriced.

Can never get an appointment with them always say they're not taking new clients. I live right near…read morethem and they call them a community vet they're not. I tried to get an appointment several times but it never happens.

Overworked with few vets. Only one location now since the…read moreother closed permanently. Appointments are months in advance.

I've never had a bad experience here. Scheduling is super easy via the website. The staff is super…read morefriendly and communicative. I've been sending my pets here for years now and will continue to do so. Pricing is on par with other places for common services, if not slightly cheaper. Their love of animals is obvious and the staff genuinely cares for your beloved pets as if they were their own.

Great staff!! All so friendly and caring!! Timely answers…read moreon questions and Dr Arnold is so knowledgeable.

SMAH has been a total God send to me and my dog. Taako was traumatized as a young g dog and left…read morewith little to no confidence in humans. Vet visits especially are very challenging for him. In order to get him comfortable being vaccinated, he had to have several happy visits. The staff we beyond amazing every single time. I'm a dog trainer myself, so they were all very considerate of what I had to say and open to trying the things I said worked for him. The Fear Free mentality is so much more than a label at this clinic, it clearly is a LIFESTYLE and they EMBRACE IT. Taako was recently, for the first time in years, able to have a FULL vet visit with vaccines and a blood draw done with no muzzle and MINIMAL discomfort. I have loved getting to work with SMAH and I can't express enough how awesome their work is!

CLOSED!! Unfortunately this branch is NOW CLOSED!!…read moreAll of my pets' medical needs have to be made at the Middleburg Hts location. With their super busy brilliant staff, I have to make any non urgent appointments at least 6 months in advance to ensure placement!

Took my dog in for a small lump on the skin. Doctor never came in and looked at my dog. They wanted…read moreto give my dog another rabies vaccine upfront and I declined and left. Last time my dog had a double vaccine he went into seizures and then died at 3 years old, hence me being scared. They take $50 up front to walk in, never saw my dog and wouldn't refund. What a joke! Go to Gateway animal clinic! They are thee best!!

My two dogs have been patients at Metropet for over 5 years, and the service and care has fallen…read moreoff a cliff for the past 2 years. It honestly feels like a comedy of errors. I take my dog for an arthritis injection and they are out of stock of the medication, even though my appointment has been on the books for a month. No one bothered to call me ahead of time. I took off work for this appointment! My other dog is on a prescription pill and they refused to refill the prescription even though he had an annual checkup a month prior. So I had to bring him in for bloodwork and of course they couldn't draw blood because he's a tiny nervous dog. Another failed appointment that I missed work for. If you are looking for a reliable vet, do not choose Metropet in Berea.

Don't recommend this place. They had my dog with prior seizure activity (that they were aware of)…read moreon a monthly prevention labeled with a giant "Do not use for dogs with prior seizure activity" warning. When I discovered this myself on Chewy.com, I brought it up and requested a different monthly preventative. It was clearly a problem that I questioned. The Vet encouraged me to continue my dog on the seizure-warning preventative but advised adding a seizure control medication on top of it... One we paid her practice for every month, of course. You can also expect a 45 minute to an hour wait/appointment time at this place, regardless of what the appointment is for. It is, without a doubt, the slowest service at a vet I've ever experienced-- and I've had dogs all my life. Additionally, they only let people inside who show proof of COVID vaccination.. just in case you're not vaccinated and would like to know that. The two stars is because they did do a great job on my dog's spay and hernia surgery. You can hardly even tell there was a long incision made, so that's noteworthy. After all of this, I switched Veterinarians, wait no longer than 2 minutes for an appointment, and was presented alternative monthly preventative options without seizure warning labels for consideration. Amazing.

I used to recommend this vet office to everyone, but I will no longer be doing that. I brought my…read morecat in two days ago for limping and refusing to use his leg. The vet examined him and then said he should get an X-ray but that they don't do them, so I would need to go somewhere else. I knew going in that he would need an X-ray and had no idea they wouldn't be able to do it there. The doctor said someone should've told me when I called for the appointment. But they didn't. And I still had to pay for the office visit. The office visit where she examined my cat, couldn't figure anything out, told me he was in no pain and then sent me home. I took him to another vet two days later and before they even did the X-ray that doctor knew he had a tumor and that he was in pain. Turns out it's an aggressive sarcoma and he's been hurting badly. Thanks for absolutely nothing, Strongsville Animal Hospital. Not to mention the leaking ceiling with the two big tupperwares underneath. And my daughter also overheard the girls at the front desk talking about vaccinating a puppy with a bent needle because the puppy bit the needle. Real nice place.

Dr. Price has been wonderful, have seen her for many years. But lately office staff is rude,…read moreunpleasant and downright condescending. Never a smile, or any hint of customer service. There are times you're concerned and upset, pets are part of the family (a fact they seem oblivious to). They barely acknowledge your presence and act as though they are doing you a great favor by allowing you to sit in the waiting room. Sometimes for far past your appointment time! Unfortunately I would no longer recommend.