The people at Wilson's are excellent! Larry, Frances and Mark all provide fabulous customer…read moreservice. I took my mother to Wilson's. They understand the problems people face who are hard of hearing. Mark went over the options my Mom had and did not try to upsell her with unnecessary features. He was very patient as he made sure my mom knew how to put them on, take them off and clean them. His instructions were clear and easy to follow. I highly recommend them. They were also cheaper than other places my mom had gone to.

A+ Audiology, Patti are excellent, but sometimes their entry personnel can get a little insulting,…read morewhen giving advice, otherwise Patti is very good at customer service and audiology overall.

The receptionist Claudia was very rude, Hopefully the Doctor in charge read this. I will absolutely…read moreavoid doing business at this particular location. La recepcionista era muy grosera. Espero que el Doctor a cargo lea esto. En un futuro absolutamente evitaré ser paciente en esta locación en particular.

Short Story about my experience with American Discount Hearing. I live in Plano outside of Dallas…read moreand traveled down on Monday morning. I realized Monday night that I left my charger for my hearing aids. Tuesday morning, I began making calls to find a charger. After having made calls for an hour or so, I called this company. The lady on the phone, Liz, suggested that I come by for a possible match of another charger. I have Phonak hearing aids and the charger is specific to the brand. Liz suggested that she call the Phonak company and upon doing so, she was able to get me a replacement charger for free as my hearing aids are in warranty. No one from any company suggested that they could help but this lady did! On Thursday, I received a new charger at no cost to me. I travel often to the McAllen area for business and I will be changing doctors to American Discount Hearing.

I brought my mother here to have her hearing tested and to see if she needed hearing aids. The…read morestaff here was very kind to her and Mr. Pruneda was very patient with her and took time to ask her questions to evaluate her condition. He explained about the capabilities of each device and their costs and in general treated her with respect and never resorted to any high pressure tactics to convince her to purchase a device. I would have no problem recommending American Discount Hearing to any friends or other family members.

I went here years ago for throat issues and I saw Cesar. I never liked him or the care he gave me…read more He was always sarcastic and rude when I was struggling with issues. When I just needed help. The receptionist was great, and I love that she recognized me whenever I walked in. The other doctor/PA Jonathan was also good to me. But both Cesar and Dr. Glatz never treated me good and would exaggerate my attitude and tone when writing/recording their notes. Highly don't recommend.

Visiting with our daughters last summer, they told me how much better everything sounded for them…read morewith their new hearing devices. They both mentioned how much they had missed out on for years. So that prompted me to think maybe I should get my hearing checked. When I saw Dr. Steel I asked him if he could recommend a good audiologist. And he set me up at the Mackie Clinic. When I arrived I had the normal paperwork to fill out and after that was promptly ushered to see Dr. Mackie. The first thing he did was check my ears for ear wax. And boy did he find a bunch! Then I got to visit the audiologist to see if there were any deficiencies in my hearing. Sure enough, I was showing problems with high-frequency hearing loss. Visiting with the audiologist Marco Pulido we discussed the various devices available. Then we decided on a set of devices which I must say are working fantastically well. In fact, they are so good I hate to go without wearing them. And the follow-up visits are great too as he continues to fine-tune them for me and gives me additional pointers on the proper care for them. So, even if you are not sure you are having hearing problems, just to have things checked out you might consider giving the clinic a call.

First time coming to the Institute. Very professional and friendly even before the visit. Received…read morea call which then generated a request to fill out all the documentation prior to the visit. Wish more doctors office worked this way. Office staff very friendly. as was everyone else. Was seen by Blake Hensler PA. From his examination which included outlining where in my ear my issue was stemming from, he explained that he would like to start on medication. If the medication was not affective there were two alternatives. Both were detailed to me where i was even shown a small device that would be placed in my ear if the meds were not affective. Left with a very high comfort level that whatever the outcome Blake and the Institute will provide me with excellent care.

I am a new patient so my wait time was not a problem. I had to fill out some questions. Very…read morefriendly staff. My issue was addressed

Went in for my DOT physical. The staff is very nice and helpful. The doctor is very polite and very…read moreprofessional. Also physical was only $65.00. Thank you and highly recomended

My husband has been coming here for awhile and has recommended me to them. Really nice people to…read morework with. Dr Henn listened and adjusted me accordingly. Good experience!

GREAT customer service. Now these people know how to treat paying customers.Dr went out of his way…read moreto personally and professionally describe all options and products. Staff was very helpful. Would highly recommend.

Is there a 6 star option here? Seriously...Texas State Optical deserves it…read more From the moment you call to make an appt, to when you walk in the door and are greeted by the staff...to when you finally put on that new pair of glasses you've been waiting for! TSO offers the best customer service experience possible and you get great glasses to boot. As soon as I walked in the door I was greeted by the staff and they checked me in. I only waited about 5 min before getting my eyes checked. Throughout the entire time, the young lady helping me was amazing. Extremely courteous... professional...and every other word that relates to customer service exemplified. I took in my old glasses so they already had an idea of my prescription. The doctor took me to the back for the eye exam and about 10 min later I was walking out. The staff then showed me which lenses I could pick from based off my insurance. After choosing the ones I liked, they said they should be ready in about 1 week. Well to my nice surprise they were ready for pickup the next day! When I went to pick them up they gave me the case with a spray and small towel to clean them with in a small bag with my name hand written on it. The devil is in the details but those little details win over customers. This feels like a fairly new optical... slightly small...but with it's amazing staff, great doctor, and top-of-the line customer service, it feels and is the best place to get your glasses.