I highly recommend Sound Reprographics of Bainbridge Island. I recently had a booklet of 100+ pages printed there, but had made some rookie pagination errors. Mary at Sound Repro alerted me to these errors and made a final check with me before printing, where additional glitches surfaced. As a result, when copies were finally printed and bound I received the product I had envisioned, not the version I had originally submitted for printing. Without this attention to detail on the part of SR, it would have been a costly lesson for me on how I am not a book designer. I am so glad I chose to work with the professionals at Sound Reprographics and I highly recommend their service. read more

Worked with Sound Reprographics on a banner for a business, the lady handling the phone call was very rude and short over the phone after being left on hold for barely over one minute. Could work on the attitude and passive-aggressive customer service approach in my opinion Mary. You are not always going to be the top priority at a bustling business (especially on the phone). I think you need to have a little more patience and kindness read more

Mary and associates always willing to go out of their way to help. Great to have this business on Bainbridge

Don't leave your packages here! They don't scan them. $100 Merchandise return was lost with no apology or follow up.

I recently hired Sound Reprographics to create a custom house number sign for my home. Susan Haussman-Collins, one of the owners of Sound Reprographics, was uncommonly prompt and thorough in answering my questions and helping me to realize my artistic vision for this sign. Their prices were competitive, and the result was a beautifully executed sign that was expertly installed on a concrete wall near my front door. I highly recommend this company for sign-making services. read more

Worst customer service on the planet! You're basically ignored and once helped - very SLOW service. They have poor signage so you don't know where to go or where to put anything. And when you ask - you get total rudeness We will never spend a cent here ever again. read more

I've used this location only for its FedEx services. And all I can say is Grumpy Old Man attitude. Albeit it was a woman who always belittles the customers who only come in to drop off FedEx parcels. I've witnessed this woman yell and scold customers who are picking up fedex supplies to use on their packages. Horrible. Bitter, Angry and simply unwelcoming environment. Surprised FedEx allows this. I'm sure they see customers using the much friendlier services of the "other" shipper on the island. If this owner or manager doesn't want the FedEx shipper business, why do it? If service improves I'll update this review. read more

Sound Reprographics - Shipping Centers Near Me - Bainbridge Island, Washington

We went into this location to drop off a prepaid FEDEX box for shipping. The counter staff was rude and non helpful. Would not recommend this business. read more

I have used Sound Reprographics on Bainbridge for a variety of printing needs. I always find the staff to be helpful, friendly and very competent. I have never seen anything like what the negative reviews are describing. I also think their prices are quite reasonable. I will continue to take my business here. read more

Sound Reprographics is our go-to for anything printed. We are a local B2B business serving all of North America. Recently I used them for a project and when one of their printers was on the fritz and was jeopardizing my trade show, the owner personally took my file to their other office and brought it back to me after hours, just in the nick of time for my show. They are dependable, and their quality is excellent. read more

I use SoundRepro Graphics mainly as a FedEx drop off point but have also used them for document printing/faxes. Although I cannot comment on the company's services for custom printing (sandwich boards and the like), the staff is at least average and probably above average as far as retail goes. I fail to see where the negative press comes from--there are three places you can go to get things off the island: The UPS Store, The Post Office, and SoundRepro Graphics. UPS is over-priced and historically has revolving door for staff. USPS staff are worked like dogs and are unfirable, so they can come off as rude at times. This is the middle ground. read more

I just want to say that Mary Parker at the customer service desk is a genius! She knows all of the systems and equipment and has helped me with challenging projects when I needed advice beyond technical support. Mary has her master's degree in art history, has travelled all over the world and speaks several languages. She is a highly intelligent person with a great sense of humor - especially if you can understand a dry wit. Mary is highly efficient, and a great asset to Sound Reprographics. Customers should show as much respect for people in customer service jobs as they expect for themselves. You never know who you are talking to if you don't. read more

I paid $85 for the privilege of getting my prints all messed up, listening to an employee berate another customer unceasingly, and when I asked for help printing an employee rolled their eyes at me and continued working in the back. It's Bainbridge, I'll say that. I'd rather invest in a letterpress printing machine than have to go back here and waste my money. read more

As an architect, I have been availing myself of print shops since 1979. I am so pleased to find such a great print shop on Bainbridge. The facility is small compared to what I am used to, and I am amazed that they take jobs and MAKE them happen, just like a good printer should do. I adore the staff and I look forward to getting my print jobs done. read more

Thank you Joe, Noke, Mary and Susan! Your recommendations were sound and the quick turn around for Grace Church philanthropy brochures was much appreciated! Thank you! Wendy read more

On three separate occasions, myself and one other person tried to download and print files from e-mail and flash drives but their computers wont recognize any of the documents. The lady who works there says that their computers don't work with "mac files." Ha! read more

Echoing what most of the other reviewers here have said. I heard bad things about this location but decided today to drop off a FedEx package, against my better judgment. The people working at this store are incredibly rude, condescending, and uninterested in helping. If they don't want to deal with FedEx, they should just remove the affiliation. But with this attitude, I can't imagine they get many repeat customers for copy services, either. read more

I have only used Sound Reprographics a total of four times, including today, to drop off Fedex packages. This will be the last time I enter this establishment. Each time the owner has been rude but today he was "off the charts". He wouldn't tell me where to leave my package. He just pointed to a sign hanging from the ceiling, a sign that pointed in a most ambiguous way. I kept asking for clarification as it wasn't obvious where package should be left. I finally asked him to show me--he refused. An employee did come and point me to the correct spot. As I left the store he yelled at me that I should have followed the sign. I read more

Very helpful staff and competitive pricing. I've been to Sound several times and I've received the same responsive service each time.

Knowledgeable, helpful, and EFFICIENT. Expect a busy place under pressure Thank you Mary, for many difficult jobs and deadlines well done over many years. read more

I agree with Luna S. I had to ship a large, bulky package to a business that wanted it charged on their FedEx account so I had to use this center. Big mistake. They offered zero assistance with packing, only grudgingly supplied packing tape, and closed for the day while we were still packing, so we had to return the next day to finish the job. Before we left, Mary told us they had plenty of packing paper to pad the item. When we returned, she wasn't there and an unbelievably unhelpful guy was there, glued to his computer, who insisted they didn't have any paper to give us. (we could have brought paper from home had we known). Eventually, he reluctantly allowed us to use their butcher paper (it's a printing center---they have a lot)---he kept saying it was expensive even though I repeated numerous times we didn't mind paying for any packing material or assistance. Mary was slow and snarky, and acted put out that I asked for a receipt. As I left she said she hoped I had a better rest of the day. Unprofessional, rude and a huge hassle. read more