This is the only Apple Mac expert on the Olympic Peninsula as far as I know (Poulsbo, Silverdale, Bremerton). David, the owner, is extremely helpful and knowledgeable. read more

This business is a great place for those of us that love the Mac brand experience but have a tight budget. I damaged the screen of my (refurbished) 2021 MacBook Pro. They found & ordered a great 2023 refurbished machine for me- then, transferred my data to the replacement in less than an hour and wiped my old machine & disposed of it for me. I saved money and I get to continue to enjoy my Apple experience with wasting money on a brand new machine when a refurbished one does everything that the I need in a laptop. read more

Called about bringing my laptop in for a new battery, and asked if they had one in stock. They said yes, so I drove a half an hour over to drop off the laptop and spend the day in Poulsbo. I was told at the counter, there was no *new battery in stock. So I left my laptop with them for three days (as I requested a new battery and this was the shipping time I was quoted). "New" battery goes in, and works great for eight months. The "new" battery requires service or replacement. read more

Took my ATV in after it was having an issue with blinking and a black screen. Geek Squad even had trouble with my issue. iDope was able to wipe my ATV clean and update the software and now it's back in action. Excellent work! read more

I had trouble receiving email on my iPhone Outlook app and was missing important business emails so took my phone to iDope where I was immediately helped by Ashley. She was polite, helpful and expert at what she did. I cannot fathom how anyone can navigate all the intricacies of an iPhone, but she did. She had it done in less than 30 minutes. She also took care of someone else at the same time, politely asking if she could. Because it was less than 30 minutes, she refused to take payment. Bring your need to iDope, you won't be disappointed, Ashley is a credit to them. read more

I put down a deposit for the parts to be able to transfer the data from my old phone to my new phone. Because the old phone had a bad boundary, and uh corrupted port. The cashier gave me misinformation about what exactly was going to be done. And that wasn't a problem, both when I called the person who was working there out for the miscommunication, that they should have been more clear. The another man came out from the back and started calling me vile and abusive invectives. And abusing and degrading me because I questioned their business practices. I told them to just go ahead and transfer the data and he refused to do it and continued with his vile and abusive conduct. I've never been treated like this in my life. Absolutely, inexcusable and unprofessional conduct. Do not go there. Do not give them your money and anyone who treats their customers like that should be put out of business. Reprehensible and inexcusable unprofessional conduct. read more

This store has everything and more of what every cell phone user needs. It is a little pricey but, worth it!

I want to start off by saying my first and second visit were both for the same reasons, a shattered/cracked screen on my iPhone 7 Plus. The first visit I made to them went amazingly! They had my phone for an hour, I paid the ($108 I believe?) when I picked up my phone and then I was on my way! The employees are very nice and to the point! Unfortunately, I had to make another visit when I dropped my phone from about a foot off of the ground (apple products right?) which made the smallest fracture right next to the home button. Little did I know, the surrounding bit of glass near that button is very crucial to the rest of the screen. Having been damaged, quite literally only the top right 1/16th of my screen responded to touch. So - I brought my phone in again considering how well the first experience went! I did not have a repeat experience though. Not entirely to the fault of the employees, but it's taken three separate visits to finally get my screen to even be relatively functional without driving me up the wall. If it isn't the phantom touches making me send messages before they're done or adding two pound signs to the end of sentences, it's the keyboard lagging behind my typing which results in me having to type at a snails pace and constantly checking that my words aren't a jumbled mess. (This review has been a FIASCO to write.) I appreciate how willing they have been to let me come back now three times to try to fix the issues I'm having, but whether it be a faulty batch of screens or some other error, my phone is still broken and I'm hesitant to bring it in a fourth time. UPDATE: I was contacted by the store about bringing my phone in again and will be updating my review on how it goes as soon as I give them another visit!! UPDATE 2: I gave it a good long bit before finally updating this review again to be 100% sure there were no other issues. To my delight everything has been working wonderfully with my phone now! Thank you very much for taking the time to work through the issues I was having and fixing my phone screen! I'm more than pleased with your help! read more

Alyssa at iDope is fantastic. I was having trouble with the password on a new computer and she spent time with me to fix it. I cannot recommend her or this store enough. read more

We were waking Poulsbo and didn't even realized there was a Apple shop around here. They were pretty wiped out of accessories due to the run up to COVID but the guy running the shop was really nice. Plenty of computers in case you need one. read more

Justin went out of his way to stop what he was doing and assist me with my iPhone not displaying messages. He showed me what was wrong, did some research on the problem and identified that my settings were incorrect. I tried to pay for the time he spent troubleshooting my issue but he extended goodwill. This is the hallmark of a small business trying to serve a community. Also, they swapped the battery on my wife's iPhone 8 and charged a reasonable amount and quickly did the job. I'll definitely be back. read more

Act 1: Our hero makes that fateful mistake... dropping an iPhone into a toilet. (After using the bathroom, too. Yes, tragic on all accounts.) My screen was messed. Up. It looked like my phone was drunk. It would randomly cut off. It was in sad, sad shape. I was pretty sure it wasn't salvageable. But being the determined person I am, and taking into account my phone was pretty new, I decided to try iDope. It's near my work, and my coworker had had a decent experience with them when she cracked the screen on her iPhone. Act 2: I took my phone in, which at that point was in even rougher shape. The power on/off button didn't work. Which, the first thing the good people at iDope asked me to do was to power it off. "I can't." So, they didn't give up. They told me they'd do what they could. After suggesting some options, I chose the cheapest one: a simple cleaning. They told me "You'll likely need the LCD replaced too. It's pretty wrecked." That would have cost like 5 times more, and my phone would have been out of my hands for a solid extra day (2 total). I use it for work, so that was out of the question. So I said let's just do the cleaning, and picked it up that same afternoon. Great turnaround time. When I picked it up, they again said "Yeah, it's bad. We cleaned it, but you'll definitely want to bring it back tomorrow to replace the LCD." "OK..." Act 3: The phone ran perfectly, happily ever after. I never took the phone back. It never had any issues. So, lesson being, if you have water damage, do the first step first, then see if it needs more work. Wishing they'd been up front with me and suggested just that. Maybe if they weren't so good at the initial cleaning :) read more

Wasn't cheep, I had to replace a fractured screen on a XR, but it wouldn't be cheap anywhere! I liked that I dropped it off and perused downtown PB while I waited. It was done in under an hour! read more

The staff are always so helpful and quick with service. I have had my battery swapped and screen protector replaced a few times. Plus I just picked up a good sparkly pop socket! read more

iDope Poulsbo - iPhone iPad Macbook Computer Repair - Pop socket - Electronics Repair Near Me - Poulsbo, Washington

I sent them an email on Thursday requesting information on pricing and turnaround time. I guess they don't need my business. It's been nearly forty-eight hours and I am still awaiting a reply. read more

Was going to buy a Groupon but the price was the same, Groupon typically costs the business money. They had the cameras out a few hours later, called me, and there work was clean and organized. This place is definitely worth it and compared to the other places, I actually felt like a customer, they care and WILL take care of you unlike their competition CPR in Silverdale who never call you, lack customer service skills and expect you to read their minds. I also used to go to a place in Port Orchard but still recommend the drive to Poulsbo. I will definitely go back! read more

Really great selection on fun colors and designs to customize your phone to really make it your own and represent your true style!! Owner, Maddy (sp?) was really great-- patient and super helpful in selecting color combos and accessories ;) Staff is very friendly and welcoming. Lots of combos to mix and match. I got hooked w all the add ons and got/spent more than I wanted (it's pricey), so come prepared!! Love my fun, new, revamped, "so me" phone and I'm glad I dropped in ;) 4 stars only because it's a bit pricey. (But I don't know any other place that does this kind of customization.) read more

iDope Poulsbo - iPhone iPad Macbook Computer Repair - my new dope phone =) - Electronics Repair Near Me - Poulsbo, Washington

I can't believe our little town has such an amazing resource!! Took my daughter's iPhone in for a new battery and they were super helpful, friendly, fast and professional. They even replaced her cracked screen protector for no extra charge (and without me even asking). Highly recommend! read more

Provided with a 12.9" ipad pro with a cracked but functioning screen. Was given back a completely nonfunctional unit after weeks of delay. The connectors for the screen & digitizer (which were in perfect shape prior to dropoff) were damaged during extraction, and in an incompetent attempt to fix their error, dozens of other components surrounding the connectors they tried to replace were moved into incorrect positions, many creating new solder bridges. This was a class-A fumble, for which they refused to take responsibility only saying "we stand behind our work." After this messup, with a nonfunctioning unit, I took the device to a series of more competent repair shops for "re-repair", each one telling me that the original repair work had destroyed the unit and that extensive work would be required to repair their incompetence. It was a series of shops because each one progressively said that it was beyond their competence (something idope poulsbo shoud have done before getting involved with this, especially before trying to repair damage they had done without notifiying me) but knew of a shop with better capabilities. the only positive thing i can say about this horrific experience is that idope poulsbo did not charge me for their bumbling labor. if you have a high value machine with useful data, i strongly suggest you find another shop in seattle or redmond despite the momentary inconvenience of getting it there. read more

I have passed this store everyday for months now and finally needed to go in. I dropped my iPhone and the camera quit working and I wanted it repaired. I came into the store 30 minutes before they closed and they not only had the camera in stock they repaired it while I waited. They were very friendly and helpful and I will be back the next time I need one of our Apple products repaired. read more

I dropped off my iPad mini ( broken screen and home button) on a Friday afternoon. An hour later I received an email it was done. The technician was pleasant and knowledgeable. The price was lower than I expected. The true test will be after I use the IPad. There is a 30 day warranty. I'm looking for this mini to last until the next generation comes out. The store also services IPhones, Macs etc.. they also have accessories for sale. read more

Brought my computer in for a simple update repair. They were speedy and pretty inexpensive. I had asked them if it would be ok to hold on to my computer since I would be out of town for a couple weeks. They said no problem, and they could hold it as long as I needed. My husband picked it up a couple weeks later. When we turned it on, there was a huge crack internally. It wasn't noticeable to the naked eye until we turned the machine on. The following day I called IDOPE and spoke with one of the employees and explained to him what happened. He immediately said, bring it in tomorrow and we will take care of it. The following day I spoke to the manager and asked what she thinks they could do to fix the screen. I assumed she knew it was cracked according the conversation I had with her employee the night before. Without hesitation she said, " there is "NO WAY" my employees would have cracked your computer they would have said something to me and I don't know who you talked to last night on the phone, but your husband must have broken it after he picked it up from the store". I was floored by her attack on my husband, she was not only rude, inconsiderate she was also unwilling to help find a solution to an already upsetting situation. Finally, asked her if she was there when the computer was discharged, she said she was not but continued to say, "nothing happened to your computer in our store, your husband broke it". I asked if could speak with the owners she told me they would tell me same thing. Btw, the owners never called me. Mob mentality! Terrible customer service! read more

I really wish I would have taken a 'before' and 'after' shot of my girlfriend's phone to describe the great experience I had with iDope. She dropped her phone on a Sunday, cracked the screen, rendering it unusable. You could feel the 'glass dust' when you ran your finger over the screen. It was a sad evening. Monday I dropped it off around 11am. They try to have a turn around time of 1hr, but there were 3 people ahead of me. I had a notification that the phone was ready to be picked up at 1pm! The phone works like new, and they even put a screen protector on it for the future. Thanks iDope, I can't recommend you enough! read more

I destroyed my screen and came in panicking about a replacement. End result? Fixed within an hour!! They also had a choice between a 3rd party screen or the original replacement screen - I chose original, even though a bit more expensive, but I appreciated that I had a choice! This was very quick and very painless. Highly recommend and will choose again for any future phone issues. read more

Thanks for just being friendly. And efficient. And easy to access and easy to use. Simple. Awesome. Service. read more

Excellent customer service! My 8 year-old son broke off his headphone jack in his new iPad. We could NOT get it out! The store tried, and ended up ordering a special tool to help us. They were so supportive and helpful! I will be buying from them whenever we need anything for our Apple products. read more

I took my laptop there to have the screen replaced. While performing that work, they messed up my battery so the laptop couldn't find it. They thought they had fixed it so that though the laptop needed to be plugged in to boot up, it would still work when unplugged. Nope, not after I got it home. So they said I should replace the battery, which was less than a year old. They ordered one, replaced it, but the same thing happens. It will not stay on when unplugged. Further, when they were replacing the battery, as it is a 25 minute drive to their store, I asked if I could make an appointment to have it done when I drove in. They said no problem, just come in, and it'll take 20 minutes. I dropped off the laptop, went to read for a while, and came back in 30 minutes. Oh, they said, the tech who was working on it went to lunch, and they didn't know if he finished. What?? You knew I was waiting on it, and you let him go not knowing if he was finished? Someone else was working on it. They took another 35 minutes to finish it, but, as I said, it's still not working properly. Oh, and the kid who was in there, who had seen me each of three times I'd been in there, asked, Have we done any work on this before? In my opinion, they're barely competent and have no concept of customer service. read more

I had them repair my iPhone X screen, and when I experienced an issue with screen afterward, I brought it to them and they completely replaced the screen and screen protector again, FREE OF CHARGE. That's customer service. And they did it in like 30 minutes too. read more

I had been having trouble with my Iphone and took it to Idope on Thursday afternoon. He diagnosed the problem and had it fixed in an hour for a very reasonable price. Thank you so much. I will definitely be back. read more

I went in here to get my iPhone 6 screen replaced (the glass portion shattered when I dropped it). The service was fast and friendly. They did a quick inspection on the phone, then went to work on it. I ate lunch at Whole Foods next door while waiting. I came back an hour later and it was fixed, presto! It cost about $148, including the $5 off coupon for checking in on Yelp. I would give five stars but I'm a penny pincher and that was pricey. Great service though! Other notes: they have a variety of cool iPhone accessories. Thanks iDope guys! read more

Just Do iDope... You know that awful feeling of your phone slip through your hands and watching it super slow-mo travel to it's most certain death on the pavement below. When it survives, that feeling a gratitude washes over you as you realize that you won't be that guy sporting the spiderweb-ed touch screen. This time my iphone 5 didn't survive. My photo screen was totally shattered. I mulled over the Sophine's choice of paying full price for a replacement phone or just dealing with the tiny fibers of glass in my fingers for the next 13 months (till my upgrade comes up again). My wife ended my pity party by saying she will run the destroyed device by this new iphone repair shop. I was skeptical because I had always thought the process of replacing mass produced consumers electronics more expensive than just buying a brand new one (like TV's, laptops, etc.). I was wrong. One hour later I had a brand spanking new iphone face on my old phone. They also fixed the top bottom which had crapped out. It was way cheaper that buying a replacement and I didn't have to start a new contract or even steal my wife's upgrade. I don't know about any other services they provide but I imagine that if they can replace something I thought was irreplaceable, they can probably do a lot of amazing stuff. Bravo! read more

I have had my iPhone 6 screen fixed by these guys twice and thought they were great. The second time the adhesive for the screen came loose and while they reapplied the adhesive at no charge my screen came back damaged with no excuse or recourse than to just buy another and the adhesive already looks like it will come up again. I won't be returning. read more

I went in to have my phone battery replaced and have my power button repaired. I left that day happy with my phone. Come 3 days later, the screen now is popping out of the phone. I went in to the store and they told me that I must have dropped my phone. I have not dropped my phone. Now the insides are probably exposed to the elements and my phone will likely die from water damage at some point. When I went back in and spoke to the manager, he talked to me as if I had high expectations for having my phone repaired. YOU ARE A REPAIR PLACE! He told me he hoped that I won't write a yelp review. Apparently a lot of other people have similar issues. I wish I would have gone online and done some research. He asked me what I wanted accomplished. I told him I wanted my phone to at least be in one piece and at least the same condition on the outside as it was previously. I did not want to pay a 50 diagnostic fee. Do not go here. read more

Am I the only person who owns an iPhone anymore? Anyway, let's welcome this stylish little storefront to the transitioning neighborhood. The staff is super-knowledgeable and friendly, maybe even a bit chatty. They sent me off with a long, beautifully cloth-covered USB charger/sync cable that's the sturdiest I've used. Yes, I take a strange pleasure in plugging it in every evening. Minus a quarter-star for the underpowered, knockoff charging cube. I'll be back. read more

They are in Ballard...check picture and website: https://www.idopecustoms.com/idope-ballard. Not getting away with this. Follow up, they have two accounts and addresses. They one I went to is Ballard, but they have two locations as it appears. Here is the Ballard phone number and address: 206.397.3523 and 5402 22nd Ave NW Seattle, WA 98107. Here is the other location: Phone number 360.626. 1187 and 18961 Front St. Poulsbo, WA 98370. Hello All! Hope you are being safe and making it through this pandemic. On another not, I never write a bad review because negativity is toxic. But this company called "iDope Ballard iPhone | ipad | Macbook Computer repair and Accessories" just charged me $289.00 to have my iPhone X screen replaced for after he told me two weeks ago it would be between $100 and $130. Not a penny more. They just gouge me, anD. tried to tell me he gives too "fucks." Sorry for the language. I am blasting this store because they think they can overcharge us in Ballard because of the pandemic and we don't have other resources. There are other resources. The Apple Store on University, your phone provider, and your phone insurance. I will never take my merchandise back to this story. Shame on you for gouging customers. Website: https://www.idopecustoms.com/idope-ballard...and phone number and location 5402 22nd Ave. NW, Seattle, WA, 98107, (206) 397 - 3523 i AM 50 SO REALLY WITH THE CASE TO JUSTIFY YOUR PRICE GAUGE!!! read more

iDope Poulsbo - iPhone iPad Macbook Computer Repair - Electronics Repair Near Me - Poulsbo, Washington

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Worst customer service I have EVER had. I took my iphone in about a month ago to get my cracked screen repaired which I paid over $200 for. After a month the newly installed screen began popping out and my camera no longer functioned. I took my iphone back into iDope and they said it was no problem to fix... when I came back that same day to pick it up they said that unfortunately when they opened my phone to reinstall the screen "something" (that they can't point out) happened and my phone was no longer functioning. They then said that my only option was to pay an additional $50 for an analysis so they can figure out what happened and if they can make the phone operable again. I came in with a working phone and came out with a phone that completely doesn't work and is only good for a door stopper. How can their customer service be SO poor not to wave the $50 analysis fee to fix something they broke?! Please take my advice and NEVER go here. It's better to be safe and take your iphone into the apple store for repairs-at least they are professionals that know what they are doing, and will treat you with the customer service you deserve. read more

Beware: Their prices for iPhone 5 screen replacement are higher than Apple Store's, and the replacement parts they use are not as durable as originals. They also damaged my phone during repair, which I found out when I took it back to Apple to re-do the same repair a month later. Here's the longer version: I had my iPhone screen replaced here in December. The folks I dealt with were prompt and pleasant. A few days later, I noticed a huge scratch on the middle of brand-new glass. I keep the phone all by itself in a cloth pocket of my purse, so I was surprised to see such a deep gash. Over the next couple of weeks, more scratches appeared -- clearly this replacement glass was not as scratch-resistant as the Apple part it replaced. Exactly a month after the iDope replacement, the phone fell from my pocket (while I was seated) and landed on a carpeted floor. Despite the minimal impact, the screen shattered so badly that the phone wouldn't even light up. Lesson learned: Get it repaired at Apple next time. When I went to Apple today to have the screen replaced, the Apple techs were unable to fix the glass because the screws that hold the screen on were STRIPPED. I had to get a whole new phone! I also found out that--had they been able to replace the glass--Apple would have charged me $129 plus tax (even though my phone was long out of warranty) for the repair. iDope charged me $136 plus tax and they didn't even use original parts! I wasn't going to leave a negative review, but when I wrote to iDope to let them know that their tech needed some retraining on reinstalling screws, I got a whole bunch of excuses, including a rather ridiculous claim that Apple "technicians are sometimes not as well trained" and insinuations that my phone was damaged by some other undisclosed repair. To be 100% clear: iDope is the only shop that ever touched my phone, and I never attempted to work on it myself. I wasn't asking for anything from iDope -- not a refund, not a discount -- so for them to be so dismissive was pretty infuriating. read more

I got my sim card cut to fit my new iPhone and Rachel at iDope did it for me with such care and precision. I really appreciated her customer service! Then I come to see all these cool things that iDope sells. Cool cases for your phone, charges and cables. They also rebuild your iPhone as a complete custom design from front to back. This place is cool! Complete eye candy for iPhones, and did I mention great customer care?! read more

I highly recommend iDope. My husband cracked his screen and they fixed it in an hour. Great customer service and they did a great job!

iDope does beautiful work!! I'm in the tech industry and was honestly tired of having a mobile device that didn't reflect me as a person and as a professional (I always had some ugly box surrounding my iPhone)... so I decided the only adult thing to do was to let my SO trick out my phone for me for Christmas. I went into the store with him and shopped for some customization options both in person and over email in collaboration with Justin (the owner) to let iDope know exactly what my tastes are. I am extremely extremely pleased with the final results (having gotten a colored front plate, leather, gold plates & rhinestones) and I know my SO is happy. Staff is friendly, professional and knowledgeable and store hours are very convenient... and also, they have superb taste and really listen to your likes and dislikes. Justin did such an amazing job of customizing the colors and materials to my liking and was very responsive and enthusiastic in-store and over email. The store inventory is extensive and the employees do a wonderful job of showing you their work and options for parts throughout the customization process. Very worth it and above all, it brings a personal/human element to your technology. So in love with my results! read more