We had a completely failed system so we didn't have a lot of time to wait. The work is the most important, but for me, communication is also so important and they did not let me down. Todd, our project manager, what great to work with. read more

We needed a 140' trench from our newly dug well to our house, along with electric and piping. Bay Shore managed to fit us in their schedule so quickly, even with an approaching holiday! They made a challenging project with a few unforeseen hiccups run smoothly and professionally, even in the baking hot heat. Trevin, Tyler, and Chase were kind, easy to communicate with, and worked SO hard. They had the trenching done so fast, and worked hard to get the project finished, despite frustrating setbacks that could have resulted in much longer delays. Todd was quick to respond and help troubleshoot the setbacks, and we had water before the 4th of July! We are so appreciative of their hard work and dedication to seeing this project done quickly and well! Thank you so much! We will definitely be recommending you to others! read more

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I don't normally review businesses, services, but I had to provide a customer review of Bay Shore Septic & Sewer aka Bay Shore Construction. Our septic system failed the week before Thanksgiving. We were required to install a new system. After the septic design was completed, our septic design was sent to several companies in Thurston County. Brandon from Bay Shore came out reviewed our site provided detailed information on the install process, how a pump system worked and would be installed. Next Todd, their project manager, called and stated they were able to start our project within 2 days. System was installed within 3 days. Todd and Brandon assisted us with removing excess dirt and rock from our site. Their quick scheduling and communication meant we were down a minimal amount of time without a septic system. Todd's communication throughout the project was 5 stars. He kept us informed daily and was pleasant to work with. The crew on site worked hard each day and kept the project on schedule. One last shout out is to Ann in the office, I intereacted with her several times, and she was pleasant and helpful. Such a Gem! If you need septic work I would definetly work with Bay Shore Septic. You guys ROCK!!!!!! read more

Brandon and team, you folks are rock stars in my book, Becky and I thank you all sincerely for your patience and help. You literally helped make our dream of a new home come to pass, and we cannot thank you all enough for all you have done for us. I can recommend you and your company to anyone who wants to work with a dependable, ethical and affordable company, especially if your septic needs are complex, like ours were. read more

I called to get a quote to clear a plugged line from my house to the septic. Over the phone they talked me though how I could fix it my self, and what I should do and check before getting anyone out. Told me about a hose attachment that just uses a garden hose and water pressure to push out the blockage. It worked like a champ and had the line cleared in Mins and didn't cost my but $20 at the hardware store. Awesome guys. read more

Bay Shore Construction did all the site prep to put a family member mobile home on my property. They did septic system, water hookup from current well, driveway, dig-out and trenching for the home. As a single woman i am always cautious when hiring any kind of contractor. Bayshore has been absolutely great to work with!! They are all very knowledgeable, honest, respectful and kind to work with...from the manager, office staff as well as site workers. They have gone above and beyond to do a wonderful job on my project. I can't say enough good things about this company and would highly recommend them for any site prep work you need. read more

We needed to have the grinder pumps replaced in our sewage system and contacted Bay Shore Construction to do the work. From start to finish, they were responsive and professional. Jamie, the office assistant, responded to my emails and phone calls in a very timely way. Brandon, the owner, came out and evaluated the system within a couple of hours of contacting him. Mike, the project manager, stayed in good contact throughout the entire process. The work was done quickly and efficiently and the cost was right as projected. I highly recommend Bay Shore. read more

I have to say, I was really impressed with this team. I had a complete septic failure and had no idea where to begin. Brandon was so helpful, professional, knowledgeable, genuine, and communicative - I felt like he was there for every step of the process and made everything easy and straightforward. I've worked with contractors who pass you off to some other point of contact, or don't communicate, and I've realized it's worth a slightly higher bid to have everything taken care of and have great communication. A+ for communication, A+ for being easy to work with. Mike was fantastic with the installation and was super responsive to my questions, taking care of exactly what I needed. Thank you guys for making an unavoidably tough experience much more pleasant. Highly recommend! read more

We found ourselves with an unexpected septic failure and were about to face the overwhelming task of all the moving parts involved with this type of repair...expenses, design, permits, install, inspection and so much more. Bayshore came to our rescue that same day with info on loan options, information and the assurance that they would handle everything. True to their word we have a brand new system and all is well. Thank you Bayshore and thank you Mike & Brandon for the excellent communication. read more

Bay Shore was outstanding. I had 3 projects; demolish a two story house & haul away, excavate & pull stumps for foundation on new house, create a new septic system. I had many challenges with other people &/or contractors related to these projects & the owner of Bay Shore, Brandon Thompson, was a great resouse to help me out of many jams. Always very responsive with phone calls, e-mails, and working with me on such a large project. The project manager, Mike, kept me up to date daily with pictures, text messages and occational phone calls to claify on all the projects. Thank you Mike! They treated me with respect, kindness, and educated me along the way. I currently live in Kent & this project is in Olympia, if I needed to be on site for a walk thru, Brandon & Mike would schedule & meet me to discuss next steps. This will be my forever home soon. I cant thank them enough for a job well done! I am also continuing to work with them as I start a garage projecc; stump removal and excavate for the foundation. Lookong forward to working with Bay Shore! Thank you. Great work/company. read more

Brandon came out to fix our septic float, showed up early and helped us identify a leaky toilet. Very professional I would highly recommend Bayshore. Thanks again B read more

NO FOLLOW UP! I called Bay Shore to clear a lot, design a septic system, install electrical conduit, and hook up water to a double lot in Hoquiam WA near Ocean shores. Brandon met us at the lot, he was very informational and acted like it was not a big deal for what we were asking. It ended there. not once did Brandon return my call. I called his cell phone for a month and a half, hoping that maybe he was just busy. No returned call. Then I called the office and explained my concerns. No returned call. I guess they just don't need the work. They could have just said they can't handle the work. At least then I could have just found someone else to handle our project. Now two months later we are at ground zero...... Thanks Brandon Update: Brandon responded to my post. He explained that the compony is going through a loss of a family member, and that he is doing all he can to handle operations. I understand this situation and I wish them the best. He says he will do everything he can to get this done. thanks for the call Brandon read more

Unanticipated complications are never a good thing. Brandon, the owner came out to my property to assess the on-going issues with failed septic tanks. It's never easy to hear truth, and in this case, Brandon's truth was "don't put another penny into the septic tank problem." Those words ushered a significant project fraught with unpleasant discoveries and complications. Never, during the entire project did I feel alone, abandoned, bewildered, or doubtful of my decision to heed Brandon's advice. Replacing and positioning new septic tanks took time. Everything done was professionally done, complete, and deliberate. Bayshore's team supervised every design detail, permitting, and inspection by the County. Cheryl, the project manager was amazing, always keeping me advised even when it was bad news. Yet, despite bad news, Cheryl and the team had sound solutions. It was an amazing collaborative effort. Brandon spoke truth. Cheryl walked that truth during the entire episode. I can't say enough about Bayshore. Their website talks about personal integrity, honesty, and customer support. My experience of Bayshore is all of that and more. Truly, an amazing company whose corporate culture starts at the top with Brandon and works its way through every member of the team. Truly, an amazing company built on integrity. Thank you, the many members of your company that toiled to solve a complicated problem! read more

I don't know if it's me or Bay Shore, but the project was snakebit from start to finish. From the start, once the new sand filter, etc. was installed, septic tank alarms would go off every time it rained. Brandon said to just run the pump manually for 10 minutes. Been doing this for years. Mine is the only system blaring out alarms throughout the neighborhood. And now...the whole sand filter failed. Alarms every time it rains. I found out Bay Shore didn't install risers on the tanks. Look into them and you can see rainwater/groundwater running in like crazy. I need risers installed and possibly a new drainage field. I'm not using Bay Shore again, though. Their work should have lasted a lot longer than it did and they should have sealed the tanks properly from the start. The strain on the system, because they didn't, is likely responsible for the whole thing failing. read more

Bay Shore Construction installed a four bedroom septic system for me. The service I received was excellent and I couldn't be more satisfied! Bay Shore quickly got me on the schedule, and once work began they completed the job in a timely manner. I was especially impressed by the level of professionalism of Bay Shore's staff. My project manager was knowledgeable and friendly, and he genuinely seemed to care that I was satisfied with the work. I also found the staff in their business office to be helpful. Another thing that stood out to me was the quality of Bay Shore's bid. Each line item included a detailed description of the work to be completed, so I was able to understand exactly what I was paying for. Additionally, I felt the quality of the work was good and the pricing was competitive. I would definitely work with Bay Shore again! read more

We hired Bay Shore to design and install our new septic system. We worked with Brandon and felt very confident and heard throughout the entire process. He went above and beyond to make sure we were happy with the end result and his communication all along was wonderful. We would most certainly recommend them! read more

I had a rough first go round with Envirotech - with a 3 month wait to get an estimate on a full septic rebuild so I decided to get a few more bids before doing our actual build out. Unfortunately it was late Fall by the times bids came in making for some wet conditions, but Brandon was upfront in letting me know what I was in for. Envirotech came in way below the other two bids but I ended up going with Bay Shore because I knew I'd be able to trust them after the first conversation with Brandon. Sam was our project manager, and he was personable and knowledgable and really went above and beyond to explain things and help make sure things were happening the way I wanted them to turn out. The electrician they hired was professional and great. There were a few little bumps in the build out but Sam was there every step of the way to make sure everything turned out right. They are going to have to come back in a few months once the soil is settled and re-grade the yard so I can regrow grass, but this seems to be above and beyond compared to the other groups out there. They are dedicated to a happy client and they have been a pleasure to do business with. read more

Our experience with Bay Shore has been great! We had a drainage project and Brandon was recommended by a friend. We were impressed with him from the day we met him when he came out to give us a bid. Brandon is really easy to work with and is extremely reliable. He was also very patient with us as he educated us on our options, working with us (and our neighbors) to provide the best drainage solution while also taking into consideration the impact it would have on the surrounding properties. Bay Shore provided exceptional value and we will definitely be using them again for our future septic and irrigation needs! read more

I requested a bid on a new property from this company back in June. Brandon came out to the property in Union but never gave us a bid. Each time I contacted him by email he apologized and said he has just extra busy. Well it is now August 21, 2021 and still no response from them. Extremely poor service and follow through. Wouldn't recommend them. read more

Bayshore Construction is by far the best company my wife and I dealt with while building our home, and the only company we would recommend to anyone else. Brandon and his staff repeatedly bent over backward to make our project work with all the schedule delays (due to other companies). Due to their efforts we never had to wait for them to finish any stage of the project, which is huge when our 7 month build turned into 16 months. They always answer the phone and respond to emails, and will keep you updated as phases of your project are completed, you are never left wondering what is going on. On a more personal note if there were more people like Brandon in business people would never feel like they were being cheated or lied to. Not only did he constantly work around our builder's terrible and unpredictable schedule to get our work done, there was a situation that arose where I had to do some work on the house myself. Brandon came out and met me at my property, on his time, and taught me how to do the work that needed to be done. Nothing that was in our bid, and work that his crews were not going to do. You don't find customer service like that very often, if ever. Can't speak enough about how good of a person he is. Whenever any work I need done comes up that Bayshore provides, I will always use them, regardless of price or how long I have to wait on their schedule. I know I will be getting the best service and will be completely satisfied with their work. read more

The sale of our home in Lacey would not have become a reality without the help of Bay Shore Construction! There are no words to express our gratitude to the owner, Brandon Thompson and his staff. We were within one week of closing and had some issues with our existing septic system after filing our Time of Transfer form. A friend recommended Bay Shore Construction for dealing with the non-compliance rating we received on our septic system from the county. Brandon responded quickly to my frantic phone call and was miraculously able to fit our project into their already busy schedule. He fully explained the possible scenarios and responded almost instantly to my many texts. Brandon and his team worked tirelessly on our behalf. We live out of town but because Brandon's business is run on honesty and respect, we were able to sign the contract with him and put a check in the mail while they started work on our job. I can't say enough about Bay Shore Construction's dedication to their clients, plus their expertise and willingness to go the extra mile in securing the best results for their clients. I definitely recommend Bay Shore Construction to anyone needing the services they provide. You will not be disappointed! read more

Building a house and had a great experience with Bay Shore Construction. Called for a utility bore; they came the next day and gave us a firm bid for the work. Communication was excellent; they did what they said they would do. They showed up when they said they would and completed the job quickly. I don't often give 5 stars however based on price, professionalism, communication and 100% satisfaction I believe Bay Shore earned the rating. read more

Bay Shore took care of the removal of the old system, the design of the new system and all the permitting we needed when our septic needed to be replaced. They even shared different ways we could secure financing for the extensive project. Everything went as they said it would. Within the warranty period a pump failed, they came right out and replaced it. Now, 6 years later, an alarm started going off so we called them. They came out, found a corroded wire and fixed it on the spot. Customer service has been very good. We have recommended them to friends in the past and will continue to do so. read more

I was very impressed with Bay Shore Construction when they came to explain what I needed to have done, how long it would take, every step of the process went very smoothly. All the people I worked with were professional and friendly. I had to have my septic system replaced and am very glad i was fortunate to have called these guys. I would recommend them to anyone needing their services. read more

I had Brandon come out to give me a quote on the installation of septic tank risers. He spent about fifteen minutes with me explaining how to do this job myself. He referred me to a couple local businesses that carried all the materials I would need. Saved me nearly $1,000. Honesty like this, you don't see much of any more. Thank you! read more

I am beyond happy I went with Bayshore for my septic installation. Brandon was super polite and answered all my questions about the process. He came out and gave me a free bid on my site prep too. Bayshore took care of everything. They connected me with a septic engineer who quickly got my designs done and submitted to the county. They even took care of permitting for me! His team got the job done fast and it turned out awesome. Everyone at Bayshore made my "Stressful" situation completely stress free. I highly recommend this company. I can't wait to have them come back out and do my site prep. read more

After a major septic failure at our family cabin in the Grayland/Westport area I got bids from at least 5 local companies in the area - an exhaustive search lasting nearly 3 months. I ultimately chose Bay Shore Construction and I have NO REGRETS!!! After multiple phone calls with Brandon, meeting him at the property, and much discussion about the best way forward, we agreed on a plan which was better AND more cost effective than any other company - I have bids to prove it. Other construction companies simply wouldn't address my concerns. I chose Bay Shore because Brandon listened, returned phone calls/texts promptly and was willing to work with me as we worked through many different options. My job was a difficult one involving access issues, sandy soil, high water table (the water is only 12 inches below grade in winter), and two structures on either side of the excavation causing considerable risk. One competitor said "no thank you" after taking one look at the jobsite. Throughout the process, Brandon's support and communication was phenomenal. The contract was very detailed, and Brandon addressed all of my concerns honestly (whether good news or bad). The job itself was even more difficult than expected when the guys began to hit large submerged trees requiring considerable care and a much more lengthy excavation than planned, but Fred and the guys pulled through after working until after 9:30 that night. Throughout it all, Brandon stuck to the original contract and finished the job well - even cleaning up the property to make it look better than it looked before. I would not hesitate to hire Bay Shore again - they honor their word and do great work. read more

The prep for our future home site hasn't even begun but we are already overly impressed with Sam. Upon our first introduction, it was apparent that Sam's knowledge, patience, and understanding was the right fit for us. We have worked with multiple different people during this tedious process of home-building, but Sam is the only one we feel 100% confident in. He is easy to communicate with, full of ideas (helped us save thousands on our electricity install because of his plan to run power), and willing to go above and beyond to ensure his job is done. We will, without hesitation, refer Bay Shore Construction to friends and family and will go to them first with any new construction needs. read more

My husband and I contacted Bayshore Construction to engineer and implement a new septic system. They worked with us every step of the way, from financing to completion. All of the team were friendly, knowledgeable and very dedicated to doing the best job possible. We have no regrets, and recommend them highly. If you run into septic troubles, please give them a chance, you will not be disappointed!! Brandon and his team truly go out of their way to make sure you get the best service available!! read more