I now go to So County hospital, after our local Newport hospital will not accept my insurance. I had surgery 1 year ago on my shoulder + the nurses and my ortho doctor were excellent. Sunday I'm booked for a CT scan and actually look forward to my radiology visit! read more

Some of the doctors have terrible bedside manner, and there is very little communication between doctors.

I've been in contact with this hospital for 40 years in various ways as a patient, direct family or friend of a patient and assisted in the delivery of patients as a first responder. I was recently again a patient in the ER and I have never before seen such predatory$$ and uninformative care in my lifetime!! I will never willingly go back to south county hospital ER read more

It was a good small town hospital 25 years ago but in the past few years under the new management it has drastically declined, especially the emergency room, the staff and doctors are the worse. They gave me a medication that counteracted and blocked one of my important medications. They sent me to nursing home rehab, I got If you have a choice DO NOT go there. I was in the Er. For a day and a half. They wouldn't give me my life saving medication that I'm supposed to have every 4 hours. The whole time they would give me anything to eat for a day and a half I couldn't even get a glass of water. Then after 36 hours a doctor came in my room who I never saw and said I'm discharging you so get dressed and get out. I had to call for a Uber as I was waking out of the ER I was falling down and no one would help Never ever go to South county hospital read more

Brought my husband here today for a procedure. Parking was a little tight with many of the same people circling around trying to secure a spot. The volunteers were helpful at check in. There is a great coffee shop at the main entrance that serves all starbucks and has other food and drink items. There was an older gentleman playing the piano which was just so nice. My husband got great care and we were in and out relatively quickly! read more

I went to ER violently vomiting. Triage took 20mins to see me. Once in, I was given morphine/other. Nothing was working. They did labs, prior to telling me results, as I am a med professional, who was married to a doc, sisters are Drs dad was a Dr. DR. Barb decided, that was I an alcoholic, that I should have not been driving my self to the hospital specifically with my child in the car. She mentioned the police and DCYF. She kept me hostage, had to tell my child to hide the phone, because she threatened to take the phone away as she insisted to keep me for detox. I DONT DRINK ALCOHOL!!! Maybe Xmas or a birthdays. After that experience my PTSD levels are off the charts. As my job requires me to go in to that particular hospital. To make this short, turned out I had gallstones. Pancreas was inflamed due to the blockage. And this fking btch, threaten me with drunk driving cops and DCFY. read more

The absolute worst ER experience ever! Go anywhere else in the area. After being referred by the Doctor at South County Urgent Care in Westerly to the ER at South County Hospital to have diagnostic tests for my husband who has heart issues, we reluctantly went to South County Hospital. We have had other bad experiences there in the past in the ER. But we went because neither of us felt up for the drive to Boston. We arrived at 3 pm to find just a few others in the waiting room and thought this looked hopeful. How wrong we were! After the intake and some blood drawn, which by the way they always seem to have problems with, we waited for him to be seen. Hours passed and nothing. Remember we are here due to heart issues. Things moved here at an absolute snails pace. We and a couple other patients started joking about having pizza delivery. We inquired several times at the desk with no information provided. My husband still not feeling well decided after 71/2 hrs we should leave. 71/2 hrs!! This hospital has some serious issues in their ER. As I mentioned we have encountered other problems in the past so this is not an isolated case. read more

Great community hospital with a strong network of providers. You get the individual attention that you deserve with South County Hospital.

Errr...do not trust what the online signup system says for the ED. (Gives you an "appointment time" and estimated wait time). This was extremely misleading. We arrived on time for our pre-booked time slot (and that was being cautious bc the site said waits for walk ins were 15 minutes at that time anyway) - and it's now 2.5 hours later still in waiting room. We were #2 in line when we arrived. I understand EDs can be backed up and trust whatever is going on back there is what it is. But this online signup system is problematic and very misleading. It seems like a hospital admin invention rather than anything that accurately reflects the situation on the ground. No comments on the quality of care as we haven't had any yet, just be forewarned about the blithe promises of the "online signup system"! read more

The nurses do not believe patients. I was actively having a seizure and they left me alone in the hallway on a bed within public view as I convulsed uncontrollably. All the nurses I tried to talk to were immediately extremely dismissive or straight up ignored me. The one nurse blamed anxiety and not breathing on why I was convulsing and said I was being dramatic. They do not care for there patients and they will likely be negligible and let you die simply because they can't be bothered to help you or believe you. I was struggling to breathe my chest was closing and the nurse just told me to breathe and that's it. They left me alone in a hallway with no doctor or even medical equipment to assist me read more

Awful place to work, we have a friend who works in patient access. Christine c is a director who is useless. Kathi A manages by intimidation, awful person. You don't want to work for South County hosp. It's an awful place to work. Pay is pathetic, managers don't know how to take care of there good, honest hard working g employees. Trainers have no idea how to train. You don't want to work for this place read more

Visited the ER in acute septicemia shock with a temp of 105 degrees and BP of 70 over 23. The nurses packed me in ice and ran IVs from all 8 hooks on two IV poles, and administered a fast acting antibiotic. The doctor showed up much later and shipped me off to Miriam Hospital in Providence. The nurses saved my life. Period! read more

Aside from everything else, like causing the entire cancer center team to quit because the administration was compromising patient care, they are now hounding me for $92 from my dead mother's account (which I'm pretty sure I've already paid). They know she's dead; they really don't care. read more

I brought my daughter in at 11:20pm, was seen at 4:10am by Dr. Pavlovic. He looked at my daughters issue, diagnosed her with a skin infection on her face (without gloves) & prescribed her an antibiotic. I asked one question (I had multiple as I was trying to learn & understand her diagnoses) & he answered my question while walking out of the room. The nurse who discharged her was kind & answered my questions. I asked for a note for school sports (bc that is how she got the skin infection) & the doctor told him that he did not have time to write a school note. Yet my daughter & I were there for 5 hours & he did not have 90 second's to write her out of school sports. He told the nurse that if I wanted one, I would have to take my daughter to see her primary care doctor. read more

South County Hospital states on their website that they have an "inpatient hospice" program. This is a lie. They may have a referring relationship with Hope Hospice but there are no dedicated private hospice rooms or anything of the sort. In desperation we had reached out to find placement for my grandmother, hoping that we would be able to keep her comfortable and close to home. Only to be told that there is no such place in the hospital or on their campus. I am extremely disappointed and appalled by the deceptive nature of their websites promise for what is meant to be a blessing to families. read more

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Entering this Hospital the volunteers make you feel at home bringing you from check in to the staying and until the time you leave the experience was amazing . read more

I work here and it's an aweful place to be employed. Pay is a joke, raises are a joke. Our new manager favors her existing people, craps on us. Our director is useless. Ladawn is aweful. She s gotta go, absolutely horrible. She tries to intimidate wich doesn't work . Horrible support in pt acess. If you value yourself don't take a job at sch or a satellite office. read more

So, we are on vacation visiting my husband's sister in Jamestown, RI when he takes a horrible fall on her back deck that sends us to the ER of South County Health the following day. (A telehealth call convinced my husband to get seen for what could potentially be a bad situation.) Who likes going to an ER in your own state much less out of your area of comfort? But we had no choice as we were set to fly home the following day to Florida. This was THE BEST emergency room visit experience any of us have ever witnessed and we are so grateful even two weeks+ later. It started with the fact that only one other person was ahead of us. The guy at the front desk was super chill who then turned my husband over to Will. I was then invited to go back to the room with my husband. It continued to get more and more efficient with Bree handling the paperwork followed by Mykayla taking him back for XRays after the PA Amrit Khatrichettri determined that XRays needed to be taken. The diagnosis of a fractured rib with no internal organ damage was exceptional (knowing how much worse it could have been). Then the respiratory therapist Leigh Anne was super kind and informative so that my husband focused on breathing fully in the upcoming days and weeks. All-in-all a great one-hour ER visit that got us in and out and informed. Thanks to Stephanie as we checked out and bid farewell with a huge thank you to all who work at South County Hospital. read more

Brought my son, age 7, to the ER, where we got to wait in the ER waiting room for 3 hours. While in the ER waiting room, an alcholic going through withdrawal cussed, punched walls, and made a scnene, the entire time. Once admitted, we waited another 2 hours to get a covid and flu swap. We went in for pains in his side, finally, a doctor who looked to be medicated himself, told us that they could do an xray, or could do an ultrasound, but if they didn't find anything, then they would have to refer us to Hasbro,, and if I did choose to stay at South County to do an xray / ultrasound, we'd be waiting another 2 hours minimum. Long story short, we went to Hasbro, in and out in 3 hours total. Never will I go to South County hospital again. read more

I arrived with my son tonight at 8pm. it is nearly 11pm and we have yet to be seen! He is registered, they took our insurance info., but we haven't seen anyone since. We are beyond disappointed as there were literally no Urgent Care facilities open at 8pm in South County and we were forced to come here. What a frustrating experience!!! I will avoid this ER at all costs in the future!!! Someone else might have a better experience, as for me, I will not return to this ER! read more

Checked in Via IPad at 5am. Not a single soul in sight, it is an EMERGENCY ROOM!! Why is there no one there. Have been waiting 30 minutes so far, there is no one else here, what could be the issue! Horrible, no comment on care quality because I'm sure it will be a reflection of this experience. read more

I ended up at this ER because it's the only one besides Westerly that I've never been to and quite frankly, my other choices weren't the greatest. I was greeted with an empty waiting room. It was just us. The young man at the desk took my info and had me sit down and wait for triage. The only issue I had in this process was a family came in after we did and he was way more attentive to them for some reason. After he took my info, he told me to have a seat. After he took their info, he walked over to them, very kindly put the patient's bracelet on her, offered a blanket to her and those who accompanied her, and his assistance if they needed anything. Although we were first, I didn't even have a bracelet yet. After he did that with them, he came over to me and said "oh yeah I have a bracelet for you also." And put it on my wrist. Didn't offer me or my company a blanket or anything. No big deal, I just found it odd. I was called into triage first. The triage nurse was very kind and took my info, my vitals, etc., and allowed my fiancé to come in (unlike other RI hospitals). I was immediately taken into the back. Time in the waiting room was less than 15 minutes. Upon getting to the back, I was immediately attended to, with each person introducing themselves and what their role was. (Rachel - Nurse, Tom - PA). They listened to my concerns and immediately ordered the testing I needed (labs and a Ct scan), made sure I had pain medication, and that it didn't make me sick, and once it was confirmed I had repeat diverticulitis, they let me take an active role in my treatment choices, and explained why they thought this or that. I was very impressed with the level of care I received. Mostly everyone was very compassionate and caring, extremely knowledgeable, and they understood my suffering and didn't want to see that happen anymore with this infliction, as this was a repeat infection (diverticulitis is very painful not to mention frustrating). It was about a 45 min drive from my home but well worth it as I received the best ER care here than I've received in ANY RI hospital facility in YEARS. Well done, SCH. Thank you! Four stars for the way we were overlooked in reception. But otherwise? Top notch. read more

Absolute worst experience in the ER, from the staff to security, almost everybody felt belittling. It's like they think that they are much higher on the totem pole than any patient there, just degrading and immoral how they treat their patients. I was even ignored a phone call to my HUSBAND and after still not allowing any visitors, I felt as though I was imprisoned there. Also, after just being in a car accident, they had quickly felt around to see if anything was broken. And that was it. No follow up procedure. Nothing. But at that time, I just wanted to get out so bad that I didn't even want anything done. I didn't want to wait for X-rays or have to deal with any other member of their nursing staff. I would NEVER recommend this place to anybody. If my leg fell off I'd still think twice about revisiting this awful excuse for a hospital. read more

BEST HOSPITAL IN RHODE ISLAND! My husband had cancer the Oncology department and all the Nurses were fantastic! I have NEVER felt more at HOME than being there. They let me stay overnight, every night. They even fed me and the food is delicious. As my husband was healing from cancer he then fell and broke his pelvis and shoulder. Again South County hospital was phenomenal. He again was overnight in the hospital but timing to pick him up wasn't on my side. South County paid for an Uber for him to come home. It's a 30 min drive. We have been to RI hospital which is the WORSE. My husband originally went there for his beginning issues with cancer and was in so much pain. They for some reason through my husband on the street and he was dazed. I had to go find him walking down some pretty sketchy streets. That's how RI Hospital handles things. The Miriam hospital now that's a hospital of mean nurses. My husband had his bladder removed here and had a hard time coming out of anesthesia so they put him in SU (Special Unit as he almost died) and his room was all windows so the "Nurses" at Miriam could "watch him closely" the man somehow called me and all I could get is "thirsty" so yes I am freaking out because he is in a special unit and he needs a drink of water. Miriam does NOT allow spouses overnight. I had to call the SU floor talk to a nurse and I can HEAR my husband buzzer going off and the nurse is like "I hear nothing" BS I could hear him over the phone, I could hear the nurses laughing, talking etc. So Miriam you sucked. South County I do not have one word bad to say about this wonderful hospital. They went above and beyond for us. I will ONLY go to South County even though Kent is 10 min away. No words for Kent go there if you want to die. SOUTH COUNTY BY FAR IS THE BEST HOSPITAL IN RHODE ISLAND. read more

Arrived at 12:50 from a Drs appointment to have tests. Needed to be treated as an er patient, enteterd into system to be charged as an er patient ($250.00) co pay. Tobe told I need to wait in waiting room because no room in back. 15 people before me....now 2:30 no movement what is there only one physician working DO NOT RECOMMEND!!!!!! read more

I cant stress.enough how fabulous the doctors and nurses are. Ive been here for surgery 2 seperate times and experienced top not service from my surgeon and his crew in the preop and op room to the recovery nurses..and floor nurses..physcal therapist and dietician..vert upbeat personable aned equally professional! Just fantastic! read more

the ER is the worst I have ever seen they never seem to care and attitudes of receptionist is horrific

The nurses, doctors, and staff act like they hate their jobs and hate dealing with patients, always a terrible experience there!

south county hospital cand er right down to there lab is a joke I just had surgery there and the er miss diagnosed my condition 3 times sending me home in more pain than I was in not one did they take an X-ray ct scan nothing they said it was a pinched nerve went to my doctor it was two hernated disks they did nothing for me I have to have an invasive surgery and they kept me in that filthy dump overnight with no walker bed alarms that went off all knight they did nothing for me I couldn't have done at home the room was disgusting I wouldn't eat the nasty food beign in there laying on a prison bed caused me more pain and suttering as well as angxity there lab is just as bad they lost my ore admission testing the staff was annnoying they don't understand what no means they tried feeding me there garbage food 6 times I was never provided with a walker they had none they took one from someone else so I could use it for 5 minutes I would not recommend anyone going to this hospital there are no compatent people the they are just there screwing the system and insurance companies that's why our medical insurance sucks so bad read more

Good luck seeing your loved one. Although the other hospitals have allowed visitors, this hospital still has its head up its ass and won't let you visit. As a patient you better hope you know everything cause your caregiver won't be able to advocate for you. read more

Never go to south county hospital unless you are suffering from a minor case of the common cold. They have absolutely zero sense of urgency. It took us 4 1/2 hours to find out any information regarding the head CT. read more

I'm writing this review with one star based on parking ability I go there quite often to drop someone off and pick someone up every time I go in the parking lot I cannot find a handicap parking spot on the west side of the building because people park there with no handicap parking plaque and employees are parking in the handicap spots two employees are the worst one has a Dodge SUV silver you know it's an employee because it sits there all day and has a sun Shield in the windshield the other is a black Ford I believe may not even be the people's handicap because they use a piece of paper not a parking plaque I've called the hospital call the police station called hospital security nothing has been done and this is pretty much every day not just now and then so I would say if you have an appointment at South County Hospital and you are handicapped probably should have someone drop you off because you won't find a handicap spot on the west side of the hospital read more