I've frequented Newport Hospital for specialty care referrals and unfortunately on an occasion that…read morerequired a visit to the emergency room. Each time went as well as can be expected and I would return if the need arose. Parking is generous. Emergency room parking has a lot closer to its entrance. General parking is across the street and I had no issues. If full, there is some street parking in the surrounding areas. If you've never been to this hospital, you must show a government-issued identification card. The receptionist will take your information so that the next time you visit you can simply just give your name and proceed to your appointment area. Homemade masks are not allowed. If you're wearing a cloth mask, one will be given to you that meets their standards. You can wear one or both but mask-wearing is mandated inside the hospital at all times. The nurses and other workers I came into contact with were very helpful. On my first visit, I got lost and someone actually walked me all the way to the area I needed to be in without feeling like I was taking them away from something. My ER visit was a smooth one. I did have to pass through a metal detector so that was the only odd thing. I get it, at some point, something has happened to make it a necessity to do things a certain way. My entire ER visit was a little over an hour from check-in to discharge. They even had cable in the room I was placed in while waiting. I just knew I was gonna have a nap while there...nope! Things progressed in a timely manner and I was on my way. If needed, I would choose service at this hospital based on my positive experience.

My aunt who is staying in turner 4 called me to let me know for the past 30+ minutes she has been…read morewaiting for a nurse or someone to come to her room. She is 81yo with a serious health condition. She just needed help to get to the bathroom. I called the hospital was transferred to turner 4 and spoke to whoever answered the phone. I explained what the situation was, I asked if someone can fix my aunts call button. They asked who the patient was, and I told them. The woman said, "oh the light is blinking, it's working. We have a full floor and it's been busy"... I didn't want to lose it on the phone so I simply said she needs assistance getting to the bathroom. I think that crap excuse on the phone made me realize they are not hiring professionals any longer. Nursing and customer service has taken a real nose dive in the past decade or so. I wonder how many older patience are laying in urine and feces because staffing is too busy to check on them in an appropriate amount of time! I hope my aunt doesn't push the call button and it be a life and death. Nothing but negligence in that hospital. Have the ambulance take you to Miriam. They really look after you.

They take walk ins. You do not need insurance to be seen. Nurses were very nice and detailed. Free…read moreparking lot across the st.

We visit the Navy Med. Clinic for pharmacy services. As retired military who qualify to receive…read morecare at the VA, this pharmacy allows for prescriptions from the VA to be transferred to this location. Parking is around back. Show your ID to enter the building. The building is large and includes medical records, radiology and other medical services. We don't often see many staff in the main lobby area, but those we have encountered have all been helpful and pleasant. Most departments are down hallways off the central lobby or upstairs. A public restroom is down the hall, past medical records. There is a small 'café' down a hall on your right just past the pharmacy that includes a couple of vending machines. Although there is a food prep area here, I have never seen this area open. There is quite a bit of medical info available posted throughout the facility and from time to time they have a medical exhibit of one sort or another in the lobby area. The pharmacy is right inside the door. Use the kiosk to scan your military ID, answer some questions and you will be issued a ticket. Have a seat and wait for your number to be called on their automated system. We don't usually have more than a few minute wait but always come prepared because some days the clinic is hopping and the pharmacy busy.

My husband is active duty Navy and so he basically stuck getting his medical care on base. The plus…read moreside is that it's free and it's relatively self-contained, but the downside is pretty extensive. Before the covid pandemic, it was hard for us to get him appointments for routine visits and even harder for us to get him referrals for specialty services that were outside the clinic. Referral management at this clinic seemed to revel in its feeling of power in keeping referrals from service members which I feel is a dire problem for service members who truly need services. Every time I've been here, it seems like the clinic is well staffed, however this does not relate to a well-oiled machine by any stretch. Whether we were there for a pharmacy refill or for a standard checkup, it seemed like visits took much longer than they needed to because of poorly managed time and recurring disregard for the time service members and their families set aside for their scheduled appointments. Now that covid is impacting basically everything, the clinic is no different. Everyone regardless of who they are is required to wear a face covering while on any installation which includes family members of service members. If you are non-essential, you are not allowed to go inside the clinic which makes sense. They are also working the kinks out for bringing pharmacy items out to the curb to reduce the exposure of service members to potentially sick people which I think is fine. The only issue is that the system is not working and they have had to go back to the clinic multiple times just to pick up a routine prescription that they told me was ready. We've had the experience of getting to know multiple installation clinics through our career with the Navy and understandably this is the one of the smallest if not the smallest clinic. That said, its relative size shouldn't dictate the quality of care it provides to its service members and their families as well as the veteran community who depends on it.

I came to St Anne's in an ambulance I went from the ER to the ICU and after they stabilized me went…read moreto hospital room Everyone and I mean everyone has been caring and considerate as well as accommodating to all of my needs. I'm not going to lie I was scared when I came in and the warmth and sincere caring of all the nurses and aids and support team members made me feel cared for and safe Thank you to all of the doctors and nurses(to many to name) in the er icu and 3rd floor for taking such good care of me special shout out to the phlebotomists who get no love but have a critical Job to do!! God bless you all

RN on St Catherine's with Angela Stanton in charge... BIG mistake. Favorites were played beyond…read morebelief, day shift trainers not helpful and major gossip. No support for anyone. Said manager up and left when Covid hit, claiming an "injury". This nurse left.

My last review was 2 years ago, so I want to update it. I STILL come here and STILL get the most…read moretop tier service. I'm always in and out so quickly and the staff are always so friendly, kind, efficient and make sure you're well taken care of. You can even go virtual visits on their site. I have come here for all types of problems and I always get the help I need. Every employee I encounter actually listen to me. They make sure to explain everything in great detail and I never leave confused about any treatment to recover. They have the best care I've ever experienced. Even after so long the place still looks brand new. The rooms are so clean and so cozy and private. Even the waiting area is very nice.

So grateful they were open on Sunday. Fast and efficient and ready to help, would recommend!read more

I want to start with a full disclosure because I think it's important. I'm a physician in a…read moresurgical subspecialty, but I have never been affiliated with Kent Hospital or any hospital in Rhode Island. I don't have privileges here, I don't work here, and I have no professional connection to the organization whatsoever. My perspective is simply that of a physician whose family member recently became a patient. To say I came away impressed would be an understatement. Like many healthcare professionals, I tend to notice the little things. How efficiently people communicate. Whether nurses seem supported. How quickly diagnostic studies are performed. Whether the physicians appear engaged. Those details often tell you far more about a hospital than any glossy brochure ever could. From the moment my relative arrived, everything moved with remarkable efficiency. The Emergency Department was organized, the staff remained calm despite what appeared to be a busy day, and there was a genuine sense that everyone knew their role. We never felt forgotten, and there was always someone willing to answer questions. If the person we asked didn't have the answer, they found someone who did instead of giving us the runaround. That level of communication is something every hospital should strive for. The nursing staff deserves special recognition. They were attentive, compassionate, and incredibly professional. They balanced kindness with confidence, which is reassuring for both patients and families. The physicians were equally impressive, taking the time to explain their thought process and discuss the plan of care in language everyone could understand. As a physician, I was also struck by how quickly ancillary services were able to turn things around. Diagnostic imaging was performed promptly, laboratory and pathology results were available surprisingly fast, and there never seemed to be unnecessary delays in moving the evaluation forward. That kind of efficiency doesn't happen by accident. It reflects good systems and good leadership. The hospital itself isn't the newest facility you'll ever walk into, but it's clean, well maintained, and clearly cared for. I'd much rather see a hospital invest in excellent people and efficient patient care than marble floors and fancy artwork in the lobby. From environmental services to patient transport, every employee we encountered was courteous and took pride in what they were doing. I also noticed that the Emergency Department appears to be undergoing expansion, and that's genuinely encouraging. Based on what I experienced, this is a hospital worth investing in. Kent has a reputation that some people still associate with years gone by. In my opinion, that reputation no longer reflects reality. Hospitals evolve, leadership changes, and cultures improve. Based on this experience, Kent deserves to be judged on what it is today, not what it may have been years ago. I don't hand out praise lightly, especially when it comes to healthcare. I spend my career inside hospitals, so my expectations are probably higher than most people's. Kent exceeded them. If my family ever needed hospital care again in Rhode Island, I would feel entirely comfortable bringing them here. Outstanding work by everyone involved.

My experience cannot be rated I wrote a poor review for the…read morelack of care my mother received in the emergency department After waiting 71/2 hours we walked out She just got a bill for $125.00 because they checked her in and took her blood pressure UNBELIEVABLE!

I have been a patient here with several doctors in the specialty clinic for nearly 20 years and…read morefeel I have received great care here. Brigham and Women's truly provides world class healthcare, and since I live in Rhode Island, this location is for more convenient for me for routine appointments than other Brigham locations. I find that the doctors here are generally on-time and I also don't feel that they are rushed during my visits. There is free parking nearby, and valet parking as well. The facility is clean and modern, and as an added bonus, there's a great view of Gillette Stadium! The only reason I'm giving B&W 4 stars at this location is that there does seem to be quite a bit of turnover in doctors here. I've had numerous changes in doctors, and though they all provide excellent care, I really wish that the doctors would stay here for a longer time.

Excellent Care & Compassionate Staff…read more I went to Mass General Brigham Urgent Care in Foxborough after I fell and had a deep gash under my lip that wouldn't stop bleeding. From start to finish, the experience was outstanding. Despite expecting a long wait, the three hours went by quickly, and I was actually called into a room in less than 10 minutes. The woman who escorted me to the room was incredibly kind, funny, and sympathetic--she immediately put me at ease and even had me laughing during a stressful moment. The PA and nurse who treated me were just as professional and compassionate. They made me feel comfortable and not awkward or embarrassed about falling. Everything was handled thoroughly and carefully, right down to my stitches. The facility itself was spotless and very well maintained. I truly felt cared for and respected throughout the visit. I would absolutely recommend this urgent care location and would not hesitate to return if needed. Great team, great care.

We came into the Emergency Room for a check up on my husband's foot…read more The process was quick and very efficient. He was seen by the Triage nurse first, then the nurse on duty, then the technician who took him for imaging, then the doctor and finally the discharge nurse. The facilities are clean, modern and well kept. Overall a nice experience.

DO NOT EVER GO TO THE ER HERE. I put my life and my service dog's life in peril here. First of…read moreall, the medical care was grossly incompetent. I had my left arm (my dominant hand badly mangled by this 'team while inserting an IV and being punctured muliplte times for bloodwork. That was minor compared to the rest of the abuse and neglect. I arrived with my service dog which under the ADA, Article II and III allows service dogs to be present except in areas in hospitals which must be kept sterilized. That is Federal law. Immediately upon arrival some strange member of this team begins screaming at me that my service dog has to be taken to a shelter? Absolutely not. Worse, she set up a 'friend' of hers to come late at night to take my service dog go outside on a rainy night to relieve himself but he returns dry. This stranger informed me should would be back the the next morning at 8:00 a.m. She failed to show up and the original screaming representative told me this 'friend' who is "so honest", suddenly decided to take a trip to Block Island on a cold rainy day? Immediately, I become suspicious. My service dog is uneasy as well. I don't accept this lie and tell her so. Her next tactic is that she will take my service dog to her own home except she has a "highly aggressive" dog of her own and starts talking baby talk, fussing over my dog. These are major red flags here. Then she attempts another tactic which is that my service dog is to held at a "loving foster family's home." Who are these people? I would never entrust any of my highly trained service dogs to total strangers! I plan my escape by packing up my things and calling an uber driver who can be there in four minutes. However, she is so persistent in her plan to acquire an expensive, purebred, all Champion line, beautiful, highly trained service dog for FREE that she informs me that I should entrust her with looking after my dog while my brother arrives to take over my dog's care. My brother lives in Virginia! This hospital is in RI. it is logistically impossible for him to get there in at a few minutes notice. I run with my belongings, my dog's belonging and my dog and flag down the uber driver and we make our escape from this machiavellian plan to obtain my service dog illegally. As for the medical mishaps, just tossing me a shallow bed pan to use and leaving me sitting in my own urine was unprofessional and unsanitary. I am admitted at 12 noon but not evaluated at all, except the pharmacist came s in and cannot spell the two names of common medications I am currently taking. I told her I am late on my second dose of one them. Eight hours later, I still have not received my medication which for this partiuclarly medically dangerous. I am given no food or water for over 12 hours, held hostage in an ER cubicle whereas, I was told that I would receive a hospital room. This was a deliberate manipulative tactic to keep me isolated and closest to the exit so my valuable service dog could be taken from me at any moment, I ended up staying awake all night keeping watch. My dog stayed close to me on the narrow bed, shaking sensing things were awry. Dogs do not lie but humans do. I am lied to consistently about the 'plan' for my care which is basically no plan at all, just another deception. The test results were all normal so why am I being held hostage there for so long? This entire experience was so traumatizing. To take advantage of a frail senior citizen in this manner is a violation of so many state and federal laws. STAY CLEAR OF THIS PLACE IF YOU VALUE YOUR LIFE OR THAT OF YOUR LOVED ONES BE THEY HUMAN OR CANINE. The final insult or joke as I was packing my few belongings was the sudden appearance of a non-Kosher, non IBS cold breakfast meal sent up at noon.

Unprofessional and untalented. The case manager (there's only one) responded to a concern from a…read morefamily member for a loved one with a personal attack. She also nonchalantly engaged in a gesture that breached confidentiality (which was the first red flag...) The doctor made uneven and unfair comparisons which relayed their lack of education and understanding. Overall, what was absent was a sense of intelligence...and though there were several opportunities not once did they demonstrate the ability to meet a challenge with proper skill and knowledge. A rehab facility with no expertise or honest assessment replaced with a dismal environment? I'd look elsewhere.