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    South Florida Stem Cell Center

    5.0 (1 review)
    Open 10:00 am - 5:00 pm

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    8 years ago

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    Westside Regional Medical Center - Saying THANK YOU FOR ALL THIS !!

    Westside Regional Medical Center

    2.1(217 reviews)
    5.4 mi

    From the moment I arrived in my room, Nurse Racquel was rude and inattentive. Shortly after…read morearriving, I requested ice chips but did not receive any ice chips or even water. It was not until approximately 7:00 PM that another nurse finally brought me water along with my food. Around 6:00 PM, I used the call button because I needed assistance. My call was not answered, and no one came to check on me. My husband eventually went to find Nurse Racquel, who reportedly stated that she was too busy. After waiting approximately 20 more minutes without assistance, my husband tried to help me himself. During this process, a monitor alarm was triggered. Despite the alarm sounding and Nurse Racquel being near the doorway, no one came to assist or even turn off the alarm. As a result of the delay, I was unable to hold my bladder any longer and ended up urinating on myself and on the shoes of the staff when they finally arrived. This was humiliating and completely avoidable had assistance been provided when requested. Additionally, I did not receive pain medication until approximately 8:00 PM, despite being in significant discomfort. I found this level of care unacceptable. Patients should be treated with respect, have their basic needs addressed in a timely manner, and receive prompt assistance when requesting help. I ask that this incident be reviewed and addressed appropriately.

    A family member recently needed to be transported to a hospital. Due to bad experiences in the…read morepast, we asked that they be transported to another hospital but were told that they had to transport the patient to Westside or they could load the patient into our car so that we could take them to a hospital of our choice. We had no choice but to let the ambulance take our family member to Westside. We were worried since the last two visits here were not the best. Surprisingly, our experience was totally different from the ones that we had years ago. Our family member was taken care of in a timely fashion, had the proper tests performed and we were kept in the loop during the whole process. I hope that the next time our family member needs emergency care, that they will receive the same care and attention that they received during this visit.

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    Westside Regional Medical Center - We received a beautiful bouquet of flowers

    We received a beautiful bouquet of flowers

    Westside Regional Medical Center - The staff singing an anniversary song.

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    The staff singing an anniversary song.

    South Florida Stem Cell Center - medcenters - Updated July 2026

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