I'm giving 3 stars because our check in took over an hour, which was frustrating after a long day…read more The biggest issue, however, was what happened around 5:00 a.m. A man appeared to be trying to force his way into our room through the sliding glass door while I was feeding my baby. Thankfully, the upper security latch prevented him from getting inside. The staff responded and apologized, but we were never offered a different room, even though the main sliding door lock appeared to have been compromised during the incident. After that, we couldn't sleep because we no longer felt safe. I'm sharing our experience so other guests, especially families with children, are aware.

This hotel is all facade. From the exterior and photos, you'd think you're booking a decent Hilton…read moreproperty. Unfortunately, it's another poorly managed franchise that does nothing but hurt the Hilton brand. Check-in took nearly 2 hours. My original room still wasn't ready at 5:00 PM, so I was moved to a different room. The moment I walked in, I was hit with a strong odor of dirty, moldy socks. The HVAC air filter looked like it hadn't been changed in ages. I was then moved to a second room, but only after waiting another hour while staff inspected it at my request to make sure it didn't have the same issues. Sadly, the second room was just as disappointing. While it didn't smell as bad, it had numerous maintenance issues and visible damage that made me question how it was ever cleared for a guest. The only positive part of this experience was the front desk staff. They were friendly, courteous, and genuinely tried to help. My frustration is directed at the ownership and management for allowing the property to deteriorate to this level. Hilton should hold franchise owners to a much higher standard.

I travel regularly for business and mostly stay with the Marriott brand. I have never experienced…read moreanything this terrible. This stay was far below expected standards in cleanliness & guest care. I would strongly advise against staying here. I endured an extended business stay at this property and from the start, the room was not properly cleaned -- food debris on the floors, a heavily soiled couch with crumbs throughout, and an unsanitary shower head that required replacement. Maintenance issues, including plumbing (foul smelling water) and power concerns, took days to resolve. Housekeeping was inconsistent and often unacceptable. On multiple occasions, floors were not cleaned, sheets were not changed, and visibly stained bedding was placed on the bed. Debris was left behind, including someone else's hair and trash, indicating the room was not properly serviced. Most concerning, I experienced insect activity and developed a significant bite during my stay that is still healing. A colleague on the same floor reported similar issues. This raises serious sanitation and health concerns. Despite multiple reports, concerns were dismissed or inadequately addressed at the management level. Rather than resolving the issues, responses were deflective and unprofessional. I ultimately had to escalate this matter to corporate to receive any acknowledgment. For a Marriott property, this is unacceptable and this establishment is unfit. I would never return to this property.

Shot out to Ashley M for outstanding service!…read more We're usually used to staying at some of the larger Marriott brands, but we decided to stay here for one night (3/15/26-3/16/26) since we just needed a quick getaway close to home and it ended up being such a cute little hotel. The room was clean and comfortable, but what really made our stay stand out was the service. Everyone we encountered was incredibly sweet and gracious, but ASHLEY M. truly went above and beyond. I had originally asked for a pool view but couldn't really see it from our room. Without hesitation, she said, "Give me a moment," and rearranged things to get us a room with a proper pool view. That alone was amazing, but then I realized I had left something behind in the previous room. Ashley immediately reassured me and had someone retrieve it and bring it right over. She handled everything with such kindness, a smile, and genuine care, it really made a difference. When we checked out, I believe the manager's name was Isaac (I didn't catch it for sure), and he was just as pleasant and professional. You could tell the way the place is run reflects strong, gracious leadership. Overall, it was a wonderful experience. Clean, welcoming, and filled with kind people who truly care. Definitely two thumbs up!

First off i have my wife and my 2 kids with me. As soon as drive into the complex I see 2 giys…read moredrinking beer in the parking lot by the check in office. I get checked in go to our room as we're walking there's guys walking around with beer no shirt on. A few other individuals that where up to no good standing outside you know they're selling drugs. But I thought to myself it'll be fine as long as we can stay in our room. We go in the room and everything looked good until we started to go to bed. The sheets were stained and you can tell sheets had been use and not changed. The beds smelled like poop!! I immediately walked my family to the car and left. We had to sleep in our car because nothing else was available. I couldn't put my family through this. Place felt unsafe and dirty

Competitively priced and Newly renovated motel with clean rooms! Motel is conveniently located to…read morelots of restaurants and stores! Customer service here is great and they waived the cash deposit requirement for me! The front lobby is also decorated with Halloween stuff. Amenities here include: swimming pool! Complimentary WiFi! Ice and vending! The rooms come equipped with a flat screen TV! coffee maker! Refrigerator! Microwave! Luggage rack! Study desk with chair! Bedside chargers for electronic devices! Complimentary toiletries! Only downsides here are: NO laundry room! NO fitness center!

We're staying at this motel for four nights because of its proximity to the Los Angeles Convention…read moreCenter. I have little knowledge about the area. But I'd say it's not as bad as other areas of LA. I feel a moderate amount of safe. The rooms are kinda worn and could use attention but they are roomy and not as bad as I've experienced. . Every clerk I've encountered has been helpful and friendly. They do customer service right! A special shout out to HECTOR! He was always in a great mood and so helpful and kind. One (semi)complaint I do have is they advertise "light breakfast" and it's more like a light snack-just granola bars and coffee or tea. The coffee is pretty good tho and so are the granola bars. But I'd hardly call that breakfast. There's an AM/PM practically connected to the property, a Target within a block and a Sam's Club right across the street, along with other shopping and eating establishments within walking distance.

Decent place considering the cost. Didn't expect Thrills and frills. The lady at the window was…read morevery nice. No guest allowed unless on reservation. Big room, didn't quite reflect some of the pictures but I was just there to sleep. Bed wasn't the most comfortable. Near lots of food and shopping businesses. Kind of noisy between the big gap under the door, the people parking and leaving and lots of cars racing on the street. They require a $200 deposit. If you use debit card it will take five to seven days to get back. If you use cash you get it back at checkout. Found hair in the bathtub and on several of the pillows along with a nice thing on the bottom sheet in the pelvic area of the bedding. No big deal cuz we brought our own comforters to sleep on and cover with. In the end it was decent enough to get there at 10:00 p.m. and go to sleep and be out by 9:00 a.m.

Not even worth $50. This place is horrendous. Arrived around 6:30am and offered to pay for an early…read morecheck in. Was greeted with hostility and looked down upon while trying to arrange a place to stay. Needed a place to stay immediately as I wasn't feeling well for the past 10 days. Tried using the refund policy I booked via the travel site, but that failed too. Receptionist seemed to defer to the travel site and wasn't keen on being accommodating. Her name is Barbara - absolutely terrible hospitality and I'd give -100000000 stars if I could.

I was visiting my family and was looking for a local hotel to rest the night. I found this hotel…read morewhile driving so I decided to try it because it looks clean for the area. Once at the reception I asked the woman at the office for a room and she said the room costs $140 with a $200 deposit. $200 deposit? Make this make sense please! I travel a lot and have never came across a hotel that asks for a $200 deposit. Is this a new thing? I decided not to rent at this place not only for the outrageous deposit but the woman at the reception needs to be trained in customer service. Thankfully I found a friendlier hotel with a decent rate and deposit. My family and friends live around this city and I made them aware of this situation so they don't make a bad decision when choosing a place to stay. I should have read the reviews before wasting my time.

Love coming here, my bf & I come here every weekend and it's always so clean, I've never seen a…read moresingle bug in any of the rooms here and the service is amazing they will always check in to make sure you're having a good stay. Definitely recommend if your looking for a good clean motel in the city of South Gate!

It's a nice mini hotel I would recommend for any one just trying to hangout with anyone:) 4 starsread more

Naaa it's alright, and I wouldn't recommend for a family night since the rooms all smell like…read moresmoke, plus we wore out for dinner and when we came back, I was carrying my two years old daughter on my arms and when I was approaching our room two females came out wearing almost no clothes and dang!! Haha my wife was almost upset, I guess lovely lady's stay here last night too lol. The rooms honestly they're super simple and bathrooms are weird as fuck since the sink is being held by wood and on the showers some of the handle knobs are kindly lose .. take pictures in case they wanna charge you extra deposit before you leave .

Check in time is 1pm and checkout time is 11am. This is an economical/budget motel for usually…read moreunder $60 but some days may actually be higher. Rooms come fitted with flat screen tv and a working microwave and mini fridge. I like the fact that it's by the main road so easy access to public transportation and 10 minutes walk from green line station. Also lots of convenience stores/corner stores nearby. The WiFi signal is sometimes strong and other times weak. The rooms are clean, but heavily disinfected which is a deal breaker for me because the heavy chemical smell interferes with my ability to breathe properly and sleep comfortably. For this reason only I am reluctant to stay here again.

I thought because it had best western in the name, this hotel would be acceptable and my standards…read morewere pretty high. I came from San Francisco area to visit a friend that lives in the LA area. First time coming down here and I wish I looked at the reviews. I regret staying here for a few reasons. I didn't feel that safe. The bolt lock on the door has a crack that cuts in half. The bathroom door frame had the safety metal plate all wonky. And the toilet paper holder kept letting go of the paper. Which was annoying. There was no microwave; which was disappointed because I couldn't heat up my nachos! For such an empty motel (says hotel but isn't good enough to be recognized as one) the place is pretty strict. No pets, no visitors, no noise, no refunds if you get kicked out (these were the rules that caught my eye). The rules might as well suck out the fun and enjoyment of everything. I was pretty bummed when i brought my friend over and the management was quick to respond. Told us he has to leave right now. What sucked was that it was his birthday and we just wanted to eat some snacks and watch some movies. Catch up and enjoy a chill night. I'm not sure if because of Covid the motel was so strict, but could they have at least given me a microwave? Or some decent soap to wash my hands. The bar of soap they throw on to the sink counter was so rough and didn't create and suds. I help the soap under water and it still didn't make suds or even clean. Feels like washing your hands with cardboard. But at least cardboard deteriorates unlike the soap they provide. The shower dispenser works. Shampoo or shower gel....... thankfully I brought my own shower supplies. Worried that the shampoo will leave a chemical burn. The room had a working bed. Working tv. Working shower and sink. So because of the basic necessities I give this place a 2. Defiantly stay her if you find a room on sale or discounted because it's not worth the regular price. I've stayed at better best western hotels and I'm sure there are better options out there. 2/10 would not come back and would not recommend.

Stayed here a few nights when visiting the DTLA area... The…read moreroom was very clean, the bed was comfortable, the room had a small fridge and a decent TV. The free wifi worked well. It's fairly close to the downtown area, right off the 710... The staff we delt with was pleasant and friendly. There are plenty dining places nearby if needed. Will definitely look at staying here again.