Could improve across the board. My experience felt like a classic bait-and-switch sales approach…read morecombined with poor customer service. I visited the showroom and found a hot tub I was interested in purchasing. The following day, I called ready to move forward based on the pricing and details I was originally shown. However, once financing was discussed, the terms changed. The advertised package originally included an electric cover, but I was told that if I financed the purchase, the cover would be removed and pricing/specifications would change. What made the experience frustrating was that the website promotes financing, but the final offer did not match what was originally presented. It also felt like pricing was being adjusted above manufacturer retail while still being marketed as a "sale." As a customer, transparency and consistency matter. If a product is advertised at a certain price with included features, those terms should remain clear regardless of payment method. The experience reminded me of seeing a car at one price and then being quoted something different when you're ready to buy. Disappointing experience overall.

We went there and it started out so good .we were thinking about which one wanted as it was a…read morelittle more than we had to spend.The salesman CALLED us and offered us a Bullfrog A7 spa refurbished/warranty model at a great deal .We put a deposit and received a contract, this one was listed also on their website and they called 2 and half days later and we were told it was already sold.We checked hours after the refund and it's still on the website for sale. Very shady.

It was fine two years ago until most recently i scheduled my pool closing. They closed my pool and…read morethought nothing of it. Next day a strong wind blew and my cover came off. I contacted the company and had to text. So I text the 888 number and hear a response. I show the picture included and never heard an answer back. Also notice in the picture how they never covered my intake pool return cover. Use this place with caution. Place never even offered a partial refund or money off for future service.

If I could rate them 0, I would. We have been working with them for over two years and still have…read moreno functioning pool. First we had to replace the pool liner. They tore the liner installing it then "fixed" it, but there has been a continuous leak ever since. They told us we needed to replace the filtration system, which we did. But it has never worked. It is still not a functioning pool, but just a murky mess of a mosquito breeding ground.

My early morning birthday present from Budd Pools & Spas. Our pool was opened on Thursday 5/7 for…read morethe 10th year, by the same company that built it. I thought that was the safest, best option to keep our pool in the best shape. In fact for 10 years, I pay Budds to open, service weekly for 12 weeks, and close my pool. Friday morning I turned the heater on in case the kids wanted to go in. I thankfully hung outside for a bit, when I began to smell something burning and walked over to find the heater on fire. I immediately turned off the power on the heater and emailed and called Budds. They FaceTimed with Edward Litsky, and noted that the water valve to the heater was in the off position. They then sent someone out Friday evening around 8pm, turned the water on, vacuumed out the soot, inspected it using a phone flashlight, turned on the heater and informed us someone would be in touch. Three days later, after I requested to hear from someone in a supervisor role, Chas the GM of service called me this evening. He offered to replace the burned out lcd screen free of charge. I told him I expected more, as I no longer feel safe having my kids around the heater, and he told me it was more than fair since "I" turned off the water to the heater. He blamed ME! A customer of 10 years. He blamed me, because I emailed requesting assistance turning on the skimmers prior to the fire. After their own employees admitted it was opened incorrectly. The General Manager of Service blamed me in a massive CYA case. I have never been a part of a worst case of shady business in my life. Avoid Budds Pools.

I expected much more from Budd's Pools, but the experience has been frustrating. We've had multiple…read moreissues since installation -- concrete settling all around the pool, cracking and separation of the deco seal, an outlet that constantly trips from the shallow-end light, and even water getting behind the liner on the steps. For a company with their reputation, the lack of attention to detail and response has been really disappointing. I would not recommend them based on my experience.

I have never been more impressed with a product then with the enclosure than pools and spa. And the…read moreinstallers did a install that was as impressive they showEd up on time worked and got the job done. if I scored these guys 10 out of 10. I would give them a 15.

I live in the Florida panhandle. I have had an in-ground pool at my home for 25 years. Until this…read morepast fall, the pool was inside a screened enclosure. For a number of reasons I was never happy with the enclosure. I was sure that there must be a better way to enclose a pool, but short of converting it to an indoor pool, I was clueless. None of the local pool companies was of any help, but fortunately I found Pool & Spa enclosures on the web. As others have written, John and Alex are absolutely great to work with. Their enclosures are everything they say they are. The engineering and quality of construction are outstanding, as is the performance of the enclosure. Today, April 21, the outside air temp is 78. Inside the enclosure the air temp is 97, and the water temp is 83. Even though my pool is unheated, I have been swimming in 80 degree water since late March. Previously with the screened enclosure my pool never hit 80 until May. Ditching the screened room and replacing it with a sliding pool enclosure was a great decision. The new enclosure has exceeded my expectations in every way. Great product from a great company!

After a frustrating pool opening and many tears, I had to turn to professionals for help. Aqua…read moreMaster was able to come out quickly, troubleshoot and resolve my filter issue, and then address cleaning the pool and eliminating a ton of debris . In June, I wanted to fill the pool in, convinced this Summer was a wash. In July, the pool was immaculate, and Summer was saved.

They were quick to respond for all my questions and very reasonable with their prices…read more Carmen was excellent, taking the time to review what the needs were and offering his expertise but all the while deferring to what I wanted to do. He was extremely thorough. He also recommended some other services to consider in the future which were helpful, not high pressure.

Staff up front is always pleasant . Disappointed that the service desk in back is manned by several…read moreyoung inexperienced employees who do not seem knowledgeable about very basic pool opening techniques and filtration systems. Was hoping we would find more experienced seasoned staff. If you need your water tested they got you covered though.

I have owned a pool for over 25 years. This is the most honest and friendly pool store I have been…read moreto. They are always helpful and their prices are very fair.

I had a problem with my Jacuzzi, that was just two years old. I asked if they can come in service…read moreit. They asked me what brand it was and I said Jacuzzi. They then said if it was two years old it should still be under warranty? They gave me a number to call and Jacuzzi handled it right away. They could have made money. charged me a service fee for parts or other things but instead of getting a profit, they helped me out. I cannot tell you how great it was even though I did not do business with them. I believe that they are not out there to cheat any customer. thank you.

I have been a regular customer for since 2015 when the store was located in New Castle, DE. Bob and…read moreJohn are great and knowledgeable on their products. Let you in on a secret, the chemicals are a great price.

Hard working bunch of young guys. They work to satisfy. Very eager to please. Good communicators.read more

Owner didn't have a good demeanor. I paid him over $200 for a full systems inspection. He left…read moreafter 30 minutes because of pending storms. I then asked him if he would return. He said he would if I agreed to pay him for another service (cartridge cleaning). He then returned without warning in the pouring rain. His demeanor was very off. Recommended getting new filters when though I personally did a deep cleaning that worked and saved me hundreds of dollars.

Nick is absolutely phenominal. I've met a few characters while trying to find good service…read moretechnicians to perform specific task at our home. This young man is honest, integral, an experienced professional, and very punctual person. He's also very knowledgeable when it comes to navigating his way around the swimming pool and hot tubs. Please don't steal my dude. He's a real gem!!!

Received a call back on Sunday ! ....and was interested in knowing more about the job. Very…read moreprofessional and knowledgeable about my Cocktail Spa Pool! Service has begun and I could not be more pleased. Highly recommend Nick!