I waited almost a year to make sure I had the full experience to give a complete review. From being…read morebuilt to closing to opening the following season. After calling several pool companies, The Pool Store was the only company to actually show up. Toni, (the owner) came out herself, right on time. She wrote our quote on the spot and gave us her personal number just incase any questions should arise. Honestly, we thought she was too good to be true! She didn't try to up-sell us, in fact, she talked us out of a few things that were quite costly. When she left our home we thought for sure there must be a catch. As the process went on, she proved every step of the way that she is an honorable business woman and there was no need to second guess anything we heard out of her mouth. Pat came out and measured our space and mapped out a plan for our pool. Toni helped us with some finishing touches that we couldn't decide on. Toni's husband even came in to discuss an extra project(solar heat) that we were considering and helped us pull it together. It really is a great team that guides you every step of the process. The process was quite simple and Cheryl laid it all out for us in the beginning. When payments were due, what they were for, what the next step should be in the process. The entire process went on without much of a hitch and the pool turned out beautiful. Everyone we met is very friendly and helpful. From the guys that come for the physical labor, the people in the Sewell store, to the people in the office in Williamstown. Toni, Cheryl, Pat, John and Jim are just a few names I can remember off hand but honestly, I haven't met anyone that wasn't professional. The only reason I didn't give 5 stars is because there are a few small things that aren't 100% to my liking but to be fair, I never reported them to the store to give them an opportunity to correct. Maybe they would have. The diving board and ladder were installed slightly crooked and the concrete isn't top quality, several chips came out from day 1. These things were minor in my opinion and haven't kept me from enjoying my pool one bit. Also there were a couple of miscommunications through out the process but again nothing that was a big deal and ultimately it all worked out. I only mention it so people understand that even though they get super busy and may miss a call or appointment they aren't leaving you stranded. They are so busy but always come through. I would 100% recommend The Pool Store, in fact I already have. I plan to stay a loyal customer and given the opportunity would have another pool put in should I ever move.

Had the Pool store do a closing and opening for first and LAST time they failed to properly drain…read moremy pool heater causing heat exchanger to crack, when called and spoke to owner was told it was drained properly, we had a "harsh" winter! Pvc does not crack unless water left in line and freezes. Sent emails made several calls which all were ignored! Spent $2700 to have repaired so we could use the pool. Also, steps installed crooked which I had to fix myself. Stay far away !!

Sparkle's customer service is the best! They are always more than happy to brainstorm solutions to…read morewhatever pool problem you bring them. I was there today and Benda talked me through taking my pump motor apart as a possible fix for an issue I was having. I followed her instructions and everything is running beautifully now! She probably saved me a couple hundred dollars (and a long wait this time of year) for a service appointment! Their new location is fantastic too!

**1 STAR ONLY BECAUSE I HAVE TO SELECT ONE** My family has been going to Sparkle Pools for 35 years…read moreand we have always had great service. Ever since they have moved to the new location in Wenonah, NJ the service has dramatically changed. Last year I came in and found out I had mustard algae; they gave me the printout of how to correct the issue, helped me find everything I needed and sent me on my way. This past week I went back in with a pool sample knowing I had the same mustard algae and was just looking to get the same helpful instruction as I did last year on how to correct the issue. The person at the counter told me everything looked fine with the water, when I told them I was having the same issues as last year and believed it was mustard algae again, I was told I needed 40 gallons of liquid chlorine and Yellow Treat. I was told I needed to scrub down the entire pool and soak everything that came into contact with the pool for 24 hours. When I told them that that was not at all what I was told to do last year, they insisted this was the best way to handle it even though they just got done telling me that the water tested fine. I purchased the $80 worth of product and went home to look for the printout from the previous year. I was able to find it and followed those instructions, which by the way corrected the issue and cleared the pool up. I went back the next day to return the product that was NEVER used, NEVER opened and NEVER left the back seat of my car. I was told they could take back the Yellow Treat but refused to take back the 40 gallons of liquid chlorine saying " I could have contaminated the product" even though it was clear the seal had never been broken. I told them they were going to lose a 35-year customer for accusing me of tampering with product that they insisted my "fine" pool water needed. They let me walk out the door. - Linda Chestnut

Could improve across the board. My experience felt like a classic bait-and-switch sales approach…read morecombined with poor customer service. I visited the showroom and found a hot tub I was interested in purchasing. The following day, I called ready to move forward based on the pricing and details I was originally shown. However, once financing was discussed, the terms changed. The advertised package originally included an electric cover, but I was told that if I financed the purchase, the cover would be removed and pricing/specifications would change. What made the experience frustrating was that the website promotes financing, but the final offer did not match what was originally presented. It also felt like pricing was being adjusted above manufacturer retail while still being marketed as a "sale." As a customer, transparency and consistency matter. If a product is advertised at a certain price with included features, those terms should remain clear regardless of payment method. The experience reminded me of seeing a car at one price and then being quoted something different when you're ready to buy. Disappointing experience overall.

We went there and it started out so good .we were thinking about which one wanted as it was a…read morelittle more than we had to spend.The salesman CALLED us and offered us a Bullfrog A7 spa refurbished/warranty model at a great deal .We put a deposit and received a contract, this one was listed also on their website and they called 2 and half days later and we were told it was already sold.We checked hours after the refund and it's still on the website for sale. Very shady.

Service was terrible the owner is liar and had terrible communication about filters and parts they…read moresold please please DO NOT USE DEL VAL FOR ANYTHING ALL SUPPLIES ARE OVER PRICED AND THEY REFUSE TO HELP CUSTOMERS AT ALL!!!!!!!!!!! WAS ON CALL FOR CLARITY FOR OVER an HOUR TOTALLY HORRIBLE I WILL DRIVE 30 min away to get pool supplies before I give them a penny!!!!!!!!!please read the other review I'm not the only customer upset at the quality of service

Dennis put my side of my pool back together. Great job. Thank you. Thank you Dennis for the…read morequick, efficient service.

I had a problem with my Jacuzzi, that was just two years old. I asked if they can come in service…read moreit. They asked me what brand it was and I said Jacuzzi. They then said if it was two years old it should still be under warranty? They gave me a number to call and Jacuzzi handled it right away. They could have made money. charged me a service fee for parts or other things but instead of getting a profit, they helped me out. I cannot tell you how great it was even though I did not do business with them. I believe that they are not out there to cheat any customer. thank you.

I have been a regular customer for since 2015 when the store was located in New Castle, DE. Bob and…read moreJohn are great and knowledgeable on their products. Let you in on a secret, the chemicals are a great price.

They did an excellent job with my liner replacement and a switchover to salt water. They offer…read moreexpert advice. They stock a full supply of chemicals for maintenance of crystal clear water with electronic water testing and printed instructions. The store offers loads of gadgets and toys for the pool. They are there for pool openings and closings including cleaning covers.

Best pool place..Very friendly and always take the time to help you out..Thier prices are great!!If…read moreyou want a excellent pool place this is the place to go!

Sam and his staff are great. I've known him now for 12 years. He comes from a family owed pool n…read morespa business so he knows what people in this area want and provides it exceedingly well. Master at this industry. I will not go anywhere else for anything pool related. John n Kathy of Sicklerville

Buyer beware! This company took care of servicing my 86 yr old mothers pool for a couple years…read more This year they pretending they were still servicing her pool but sub contracted the service out to a Marco Pools which is suddenly located in the back of their store. Marco pools took my Mother's money and gave her a green pool and broke her pump. The woman at Marco pools was cursing out anyone who tried to contact the store. The guy who came out to service never put chlorine in. Now my poor, sweet mother is so worried and doesn't know what to do. AVOID THESE TEO COMPANIES! THEY ARE SCAMMING PEOPLE!!

I have never been more impressed with a product then with the enclosure than pools and spa. And the…read moreinstallers did a install that was as impressive they showEd up on time worked and got the job done. if I scored these guys 10 out of 10. I would give them a 15.

I live in the Florida panhandle. I have had an in-ground pool at my home for 25 years. Until this…read morepast fall, the pool was inside a screened enclosure. For a number of reasons I was never happy with the enclosure. I was sure that there must be a better way to enclose a pool, but short of converting it to an indoor pool, I was clueless. None of the local pool companies was of any help, but fortunately I found Pool & Spa enclosures on the web. As others have written, John and Alex are absolutely great to work with. Their enclosures are everything they say they are. The engineering and quality of construction are outstanding, as is the performance of the enclosure. Today, April 21, the outside air temp is 78. Inside the enclosure the air temp is 97, and the water temp is 83. Even though my pool is unheated, I have been swimming in 80 degree water since late March. Previously with the screened enclosure my pool never hit 80 until May. Ditching the screened room and replacing it with a sliding pool enclosure was a great decision. The new enclosure has exceeded my expectations in every way. Great product from a great company!

I paid them a lot of money to fix my pool and the pool is leaking losing water at the new filters…read moreleaking losing water and nobody's returning my phone calls. I guess do you know where we're gonna end up?

O NOT USE Niagara pools!!!!! DO NOT RISK YOUR EXPERIENCE…read moreAND MONEY ON THESE FOLKS My family hired Niagara pools to build an in-ground liner pool for our home. We were told the cost would be around $47,000 that actually cost us $53,000. They started work in the fall promising be completed before the next summer season. Due to what they claimed to be a fall with more rain than usual they could not complete our pool in the fall and that we would be first in line when construction continued in the spring. This DID NOT happen in fact I had to email and call throughout the spring for then to return to work on the pool. It did not get finished until the 2/3 week of July that year. Immediately we had problems with the pool. The lining in two spots continued to come apart from the seam at the top requiring multiple visits for them to fix. The pool light did not work, the heat ran sparingly, a large crease developed in the liner in the shallow end and the handle to the filter snapped off the first summer. All these things were reported to the maintenance department via phone and email. With no response in months of trying to get a hold of them. They finally came and addressed the handle and light. And told us the liner crease at the bottom and top liner pop out was from the pool settling. As seasons continued more and more creases have appeared in the shallow end to the point now that we have approximately 5/7 very large creases running the length of the shallow end. When requesting someone come look at it and it to be addressed and fixed. A very rude gentleman named Ken came to our home looked at the pool for a max ten mins determining that they were not at fault, and they would not be fixing the liner. He then ignored countless emails and requests to discuss this. Finally, after months he called me and told me that at some point the pool water had to be less inside then under, which it never was, and that we had not hired them to close the pool, which was never stated as part of the terms of their work warrantee, they would not guarantee the work and we would have to pay $8000 to a different company to come replace the 4-season old liner. Because they were not going to do it. I work as a manager in the home improvement industry, and this is the worst customer experience and customer focused approach I have ever seen. We as the customer where blamed for a pool with a liner that had a visible seam in the shallow end where 2 different pieces of liner were used and connected. The creases have occurred need that seam as has the continued liner popping from the top groove. Ken is the most egotistical home improvement individual I have ever spoken too. He adamantly blamed us and took no responsibility for anything that had gone wrong in the whole process. I understand clearly now why there have been multiple lawsuits against this company. They are solely focused on making money and have no integrity to standby their work or even come up with a mutual agreement to share the cost of fixing the liner. The absolute entitlement is disguising and explains why countless employees I dealt with have since left the company. DO NOT RISK YOUR EXPERIENCE AND MONEY ON THESE FOLKS

I don't often write reviews, and I apologize for my tardiness with this one. This store is a breath…read moreof fresh air. The box stores only offer packages of everything when you only need 2 or 3. I can go here and get 1 or 3 of something, free reliable advice, reasonable prices, and a neighborly atmosphere. Thanks!

Well supplied inventory, advice readily availailable, reasonably priced. My go to hardware place.read more