1 Star - Extremely Disappointing Experience I've worked with many contractors across multiple homes and offices, and this was by far the worst experience I've had. From start to finish there were major disconnects in communication. Expectations were not aligned, follow-through was inconsistent, and the quality of work did not meet professional standards. When I raised concerns about the workmanship and lack of accountability, instead of addressing the issues, the owner called me in an irate and confrontational manner. Rather than taking responsibility, he attempted to frame my concerns as a "threat" because I mentioned I would leave an honest public review and consider contacting the BBB and the licensing board. At no point did I threaten anything beyond sharing factual information about my experience. I simply expected the work to be done correctly and professionally. Unfortunately, this company did not stand behind their work, and the response to legitimate concerns was defensive and unprofessional. I would strongly recommend getting everything in writing and thoroughly vetting. Better yet, save your money & peace of mind. Use the other guy!!! read more

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Had South Paw out to quote for two projects: a backsplash in the kitchen and engineered hardwood throughout the great room. The quote process and scheduling were relatively easy. Backsplash project was first-- Enrique and Jose did such a fabulous job. They showed up on time, listened to our requests, and did a stunning job. The flooring project was a disaster. Jose (a different Jose) showed up almost an hour late thinking he was installing LVP (despite the quote, the South Paw-provided materials list, and proof of purchase all stating Engineered Hardwood) and then acted like we somehow pulled the rug out from under him and told us we would need to pay more. I showed him the paid quote that said Engineered Hardwood. He looked at the materials we got (that they requested we get) and told us it wasn't right and he couldn't do it. Our condo requires a floating installation with soundproof underlayment. We talked to Miguel during the quote process, worked with Floor and Decor to ensure we got the correct materials, and worked with our HOA to make sure the underlayment was all correct. Despite three people all pointing us in this one very clear direction (and us having done this project before), Jose was telling us it was impossible to install a floating floor. A new guy (Russian guy?) came out to assess. It's now two hours past when we were supposed to begin what I thought was an easy floor installation. He starts telling us this flooring isn't for a floating installation. So I pull out the instructions from the box which shows a floating installation and ask "why does it say it's appropriate for floating?" He then says something about how "No one wants to take responsibility for it when it fails." Which made no sense because the flooring has a warranty and instructions for how to do it correctly? He offered no further input. He and Jose left to pick up glue. I never saw him again. Anyway, we had ZERO confidence that this was going to be done correctly or that they had any idea what they were doing. We've had floating hardwood installed twice before and it seemed super straight forward-- put down underlayment, lay down floor, glue the tongue and groove and tap them into place. Boom. Done. The manufacturer warrantied the floating flooring. There's like 3 ways to install flooring and this is one of them AND we were clear about it during the quote process, so it was wildly confusing why South Paw was now acting like this was a curve ball. During the initial overview, I also said I wanted to pull out a few pieces of the wood that had odd variations because the wood pattern on a few pieces looked like water damage (it wasn't, it was just a strange pattern). Jose seemed confused, but said he understood. Once he started laying the floors, he laid the pieces I said DO NOT INSTALL. Luckily I popped in when he was only 3 boards in so I could say, "ah wait!" And have the WHOLE conversation over again. Jose was, again, argumentative and acted extremely put out. Another guy on the team helped me sort the wood into piles so that we could show Jose that there would be plenty of material (we bought 20% more than we needed... there was wiggle room to pull out some ugly boards.) There wasn't a single interaction with Jose that wasn't combative or where I wasn't just fully ignored. After the flooring was installed, they put up new baseboards around both the new hardwood and also where it transitions into old tile. The whole project looks amateur. Flooring has H joins (despite me asking three times to make sure to stagger all the wood to avoid that) as well as gaps where they didnt fully tap the tongue into the groove. Transition pieces are bouncy and not fully glued down. Baseboards are wonky and poorly cut. The whole thing was SO expensive for such a bad experience and a bad result. For a company called South Paw Floors, it's ironic how that was the worse part of the project. read more

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5/5 Stars. My husband and I have just finished using SouthPaw Floors on two separate big home flooring projects (one in Feb 2026 and one in March 2026). We could not be more pleased with their impeccable customer service and absolutely STUNNING floors and stairs. They replaced our entire entry level flooring with AquaGuard luxury laminate product (that we selected). Boy did the crew have their work cut out for them having to drill up our ancient ugly ceramic tile as well as various types of wood flooring from each other room. Boy did the SouthPaw crew wow us. Midway through the project they discovered our disaster of a subfloor after the old flooring came up and they literally didn't miss a beat; they applied a phenomenal product on the old subfloor to even it out and make it perfect BEFORE installing the AquaGuard. They didn't even charge us extra for the 'surprise disaster". The crew just handled it like pros. Just today SouthPaw completed a custom installation of our main staircase including the treads and risers; placement of brand new baseboards and trim where needed aesthetically. The end result is perfection. We want to send a Huge thanks to Luis, Saul and Art for their quick response times, superior customer service and beautiful work quality. We will be using SouthPaw for all of our future flooring needs every single time. SEE BEFORE & AFTER PICS of our old flooring and new flooring; new custom staircase. Simply stunning work. Thank you Southpaw Floors read more

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Sent information about projects (6 pages) of stuff. Refused to help pass floor. Drove across town to find out the Guy only does wood floors. They call but not even a price of the floors were sent to me. read more

We found South Paw at floor and decor. They did an awesome job we are super happy with the LVP install.

We had our laundry room floor tile installed by Saul. I'd like to request him for all tile projects from South Paw Floors. He took care to ensure as you entered the room that tiles were not cut so you see the entire tile pattern. He took the time to plan for the tiles that required cutting, to be under the counter and behind the washer and dryer. He aligned the pattern, 5 stars! So happy with the work. Shout out to Art for supporting a quality product. read more

My remodel project is still underway, but I want to give a big thank you and appreciation for the extremely good work by Filipe and Blanca in the demo phase for this job. They are both very pleasant people but beyond that, I am in awe of their amazing work ethic! They both work very diligently at this difficult and messy task with no breaks and leave the worksite very clean. Southpaw is very lucky to have such wonderful employees! read more

We worked with Noemi to get our floors installed. She was wonderful to work with and took the time to answer all of our questions, and make sure everything was done perfectly! The installation was done much faster than expected and looks great. Southpaw Floors really knows what they are doing, and with Noemi have great customer care! read more

South Paw restored our faith in home improvement providers! Communicative, reasonably priced, fast, professional, and quality work....all the things you expect in a contractor but rarely find. My only regret is not discovering them sooner, but they bailed us out big time after another contractor left us high and dry with shoddy work. I will most definitely come to them again for future projects and will recommend to all my friends! read more

Southpaw Floors did a great job for me on a small bathroom renovation. Job was completed in a timely manner and the team was very respectful of my home. Thank you Southpaw! Highly recommended. read more

I had South Paw do a bathroom remodel. They literally got the entire thing done in 4 days. They worked long hours and the weekend. It was amazing. They were also affordable. The tile work was very good. The only problem was that the sinks leaked at the beginning but they fixed it quickly when I called. They cleaned up everything very nicely before they left. read more

I was connected with South Paw through Floor & Decor and I would highly recommend. They were great to communicate with, via text or call, efficient in their time and definitely fairly priced in general as well as compared to others. The team that did my floor was Daniel's team and they were kind, clean, and professional. They did my entire second floor with four bedrooms, lots of trim, and transported a ton of flooring and trash. Highly recommend! read more

South Paw Floors just did some work for us in our new home. They did a tile fireplace surround, kitchen backsplash and installed some grab bars and medicine cabinet for my elderly parents. They were professional and did a wonderful job. They were on time, went above and beyond and came back to touch up something that we requested. I can't recommend them enough. read more