I am very disappointed with the service at Richmond Animal Hospital (Richmond, BC. I had an…read moreappointment scheduled for 4:30 PM but was not seen until 5:00 PM. This is not the first time I've experienced significant delays at this clinic. Additionally, the clinic consistently overcharges for products compared to other places. During my most recent visit, I asked for a prescription for my dog, but the vet declined saying that they can not give me one because this ear infection medication is not sold in human pharmacies, which I believe is not true. (as AVMA's Principles of Veterinary Medical Ethics reg client requesting a prescription) Due to these ongoing issues, I will be taking my dog to another clinic. I expect better service and more reasonable pricing from a veterinary provider. Alejandra T.

Last week we had to put our dog Koby to sleep. Richmond Animal Hospital has taken care of Koby…read moresince he was a puppy, and they have been absolutely excellent in every way. All the staff who work there are so professional, so caring, so helpful. The doctors never tried to upsell me on treatments or proscribe unnecessary tests. I have always felt they always did what was necessary for his care, which was very important in the last couple of years as his health declined, but were always practical in their approach. They were empathetic, reasonable and professional in every way. Special thanks to Dr Crofts and Dr Schaufele and Dr Chipperfield for the care you gave Koby all these years and to the front office staff for all their help and empathy.

If you hate your pets, you should bring them here for service. I would rate this place 0/5 if it…read morewas an option. They butchered my dogs ear and instead of repairing his hematoma with buttons and stitches like I was told it would be, once we had him sedated and I was to leave my dog in their care, they instead chose to suture 12 tubes into his ear damaging perfectly healthy ear tissue and stitching entirely through his cartilage 24 times. Zero informed care and quite frankly, I receive better care and service advising from my mechanic. I was sent home post-op with no pain killers or meds to help my dogs recovery process and within 5 days of his surgery and 1 evening using the no flap wrap they insisted I put him in even with these gross tubes and sutures in place, he got an infection immediately. I was told there was nothing I could buy from them to help his bleeding sutures heal a bit, clearly they are unaware Otizole exists. I was provided the wrong type of medication for the site of his infection (clavaseptin instead of cefaseptin), and ultimately needed to bring my dog to a vet who actually knows what they're doing for surgical procedures and post-op care. After VVH operated on my dog, I called numerous vets in Vancouver/Burnaby area to talk to them about their hematoma repair process and NONE of them supported the procedure of stitching entirely through my dog's ear nor was it advised to have ever sent me home with zero pain meds or anti-inflammatories, or use a no flap wrap (I was told to buy one and put it on my dog immediately after his surgery) My original review was hidden by VVH likely due to the photos I attached with it which is truly comical considering their management noted surgery procedure was validated. Show the photos and full review if that's the case and stop hiding the work you're so clearly proud of and refuse to reimburse me for despite costing me $1600 in a botched hematoma repair PLUS a second surgery which I paid for at a different vet all together, and additional costs for gauze and a no flap wrap which I was told numerous times to buy and keep on my dog for 30 days. I'm lucky my dog didn't die from their malpractice and overall lack of care in our time of need.

This place has gone completely downhill from years ago. I have been trying to get an appointment…read morefor weeks now. Using their contact form, I have requested appointments numerous times telling them when I'm available, and when they do deem to answer by email a day or two later, I am then asked to phone THEM! But when I do, they don't answer the frigging phone... EVER! I then email to ask them to phone me.... but I get crickets... and in the meantime, my pet has to suffer. Absolutely appalling service from reception staff at this establishment. The entire reception staff need to be sacked - and I will go out of my way to inform the owners as soon as I find out exactly who they are. So sad, as I couldn't recommend this place enough years ago.

We can't say enough about the exceptional care we received from the surgical team and the entire…read morestaff at Fraser Heights. As any pet parent knows, finding the "right vet" can be stressful, and we're incredibly grateful to have found such compassionate and skilled professionals.

I've been bringing my cat here for 2+ years now, and I've been really happy with the service here!…read moreAt the last vet, my cat was always really scared and nervous, but the staff here are so knowledgeable and know how to handle him. For example, they made sure to reassure him during his vaccine, and to gently handle him when he was nervous. The assistant and doctor helped answer all the questions we had. They are also super flexible with scheduling and rescheduling! Fraser Heights Animal Hospital is definitely a great example of a loving and professional vet clinic!

We've been trusting Dr. Johner at NW Vet in Blaine with our dogs for over 5 years, and we couldn't…read morebe more pleased. Our dog Axel Rose is definitely not a fan of vet visits. In fact, he was especially cranky today and had to wear a muzzle. But Dr. Johner handled the situation with incredible professionalism and calm. He gave Axel the space he needed, observed him from a safe distance, and calmly explained everything to us without escalating the tension. It worked! Axel settled down, and we got the answers we needed. Dr. Johner gave us a clear plan of action for some new concerns and took the time to explain everything thoroughly and patiently. Missy at the front desk is simply amazing, friendly, organized, and once she knows you, she'll probably recognize your voice when you call. It's those personal touches that really make this practice stand out. The vet techs are also wonderful, compassionate, knowledgeable, and clearly care about the animals they work with. We feel lucky to have such a skilled and kind veterinary team so close to home. Highly recommend NW Vet to anyone looking for excellent, compassionate care for their pets.

Absolutely awful experience that left both me and my pup shaken. We came here for the first time…read morefor a pre-travel health certificate and exam before flying out of state with my 4-pound Chihuahua. My dog has had previous negative experiences at veterinary offices, which is why I specifically chose a new clinic and had hoped for a more compassionate approach. Unfortunately, before I had the opportunity to explain her history or discuss how she does best with handling, the veterinarian attempted to remove her from her carrier. He then stated that she was trying to bite him, despite the fact that she has never bitten anyone in her two years of life. She is fearful and tends to bark when she is scared. She was taken to the back to be weighed and fitted with a muzzle, where I could hear her crying. They later came back and told me that they had put the muzzle on her, but she couldn't breathe properly with it, so it had to be removed. When she was brought back into the room, the veterinarian restrained her by the back of the neck while attempting to administer a rabies booster that I wasn't aware she was due for. As my tiny dog squealed, cried, and tried to get away, the vaccine was ultimately given in her hind end before she was placed back on the floor. I was visibly upset and shaking while this was happening. At no point did I feel that my concerns were heard or that there was any effort to slow down, discuss alternative handling techniques, or take my dog's fear and history into consideration. I left feeling heartbroken that what should have been a routine visit became another traumatic experience for both of us. I understand that veterinary professionals have difficult jobs and that fearful pets can be challenging to handle. However, compassion, communication, and fear-free handling matter--especially with very small dogs that are clearly frightened. I cannot recommend this clinic based on our experience.

I would highly recommend this place to take your furry loved ones to! Like other reviewers have…read moresaid, it seems like the vets here aren't just all about the money. They only run tests as needed and don't just run the gamut of them just cuz they can. The times I've been there, I didn't feel like they were charging me an arm and a leg and overprescribing. In fact I think the vets were judicious in the administration of medications. I first took my kitty here for the routine vaccinations that lil baby cats get. When I mentioned that the last time, she seemed a lil bit "sick" and felt ill after the vaccinations, the vets offered to space out the vaccinations or just not give her the rabies booster at all (my choice). It was nice that they seemed to be so caring and listened to me and how my kitty was doing. Last time I took my kitty to the vet was because she all of a sudden started to hide behind the toilet in the bathroom and wouldn't come out, even for treats! It might have been cuz it was just starting to get hot but I was really worried something was wrong with her. The vet looked at her and didn't even need to run any extra tests. She thought something had freaked out my kitty and prescribed her a homeopathic medication called Zylkene. At first I was really dubious this homeopathic remedy would work but it was really magical. Zylkene did the trick! And the vet even had her assistant call me the next day to check in how my kitty was doing since it was almost the long weekend. Such a nice personal touch. :) Anyways, I know my kitty is in good hands at North Burnaby Pet Hospital.

When I went in to pick up my dog, I had to use the restroom and one of the staff members forgot to…read morelock the door and was in the bathroom doing cocaine! Literally walked in on her doing drugs! This is NOT a safe facility I would ever trust my dog/pets around ever again in the future.

Just another salesmen veterinary outfit... endless tests and buy our food .. nothing new in this…read moremoney driven business

Receptionists are fantastic, vet tech's are kind and knowledgeable, and Dr. Moavani has done a…read moregreat job with pre and (especially) post-operative care with my senior cat.

I've been taking my dogs and cats to Dr. Hans for years, ever since he first opened. I trust his…read moreexpertise and judgment and appreciate that he keeps his prices reasonable. Keep up the good work!

I have been taking my cat, Sneakers, to Dr Hans for almost 8 years. He is very knowledgeable and…read morehas a gentle temperament with Sneakers. Also, the pricing at this clinic is reasonable. A few years ago my co-worker was complaining that her vet in North Burnaby charged $980 to get her cat's teeth cleaned. She didn't believe me when I told her I paid approx. 1/3 what she paid. Since I rarely clean out my purse, I still had my invoice which I showed her. She was shocked and took a copy of it to show her vet. Also, Dr Hans is not pushy about treatment. He discusses all options and the costs associated with those options. His long time staff are super nice too. I definitely recommend Metrotown Animal Hospital to anyone looking for a vet.

we have been with Amherst since 1990, with 3 dogs and 6 cats throughout the years. We simply would…read morenot consider any other vet service.

Great doctors, care about their patients, great services. Been with them for 12 years.read more