Had my EKG here. They met my needs and was easy to schedule the appointment. Not to much to write about. Look forward to my next appointment

as a new patient i expected good service, their office furniture needs repair and scheduling is done without consideration of our needs,they change or cancel your appointments after waiting 3 months, their equipment outdated. i will not go back or recommend them, sorry read more

They don't value your time here. Impossible to talk to someone in the office. This has been an ongoing issue.

When I came in for my EKG, several people were getting turned away because staff called in. A month later when I came in for my stress test, everyone was sent home because the girl who does the stress test called in again. Unacceptable! No one ever answers phone calls, or returns messages. Aditionaly when I made my appointment, I was told to come back to the same office. I was not told the testing office was a block away. Disorganized is an understatement. If you care about your time, go anywhere else! read more

This office is TRASH. The receptionists are rude and act like you are bothering them when you approach the desk. No one smiles. Don't even bother calling the office. They don't answer the phone and they will never call you back. They just up and cancelled my appointment without letting me know, not just once but 4 times! My pharmacy has been trying to contact them to get my Losartan refilled for over 2 weeks and I'm now out of my heart medication. I called 3 times and left voice messages. I'm going to have to physically go into the office and demand to speak with someone so I can just get my medication! I am scheduled for a different cardiologist but my appointment isn't for another 3 weeks. The doctors may be okay/good but the staff just does not care about the patients at all. read more

I have been going to the Brandon Office for almost two years now. Within that time span I have seen two different cardiologists. The doctors and the nurses are competent, but the front office has become non responsive. I called this morning at about 10 AM to schedule an appointment as I was in the emergency room just two days ago with chest pains. I finally get a call back at 5:06 PM to call back on "how they can help me further". I call back 2 minutes later and I get a message the office is closed for the day and I'm still waiting on a prescription refill I came in to the 5 day ago to ask for. My mother-in-law has been waiting since mid December for them to fax a referral to another specialist. I have lost complete confidence in their front office. Highly unprofessional! I will make their life easier and I will not return. read more

Been a patient here for several years, impossible to get thru to them, always goes to voicemail and they never call you back. Last appt. I had to go into their office and schedule in person. This has been going on for years, will look for new practice. Lazy/incompetant Office staff read more

Care Quality sucks! Techs do not know what they are doing. I have left to seek a new cardiologist.

called in 3 times over a 10 day period to renew a prescription. they still haven't called the pharmacy. the pharmacy also called with no results. I asked for a call back from the office manager and haven't heard anything. office staffed by totally incompetent and unprofessional people. read more

Really like the doctors here but simply no excuse for office staff not to take patient calls. Calls go to voice mail and then are simply ignored. I've called and left 3 messages with a question regarding my care and my messages are simply ignored for days. This happen last time I had a simple question and because I couldn't reach anyone for over a week I had to make a $100 appointment just to get someone to answer about taking a medicine. Sorry but in my opinion, refusing to answer calls or return messages for people who see you for heart issues is negligent behavior. Making people pay $100 to come in and ask a question about a medicine simply because you won't take or return calls is nothing short of cheating patients. read more

Don't expect to be seen when your appointment is scheduled. Waiting an hour and a half or more is not acceptable. The office is a bit rundown. The office staff is nice enough. But I am now looking for a new Cardiologist. The first doctor, I had had such a thick accent that I could not understand a word he said. So I asked to be taken care of by another cardiologist. This one was better and I could understand his English.. But I doubt that I will come back here. They need to treat their patients better. read more

The admins at this place are the worst at getting things done, takes multiple calls to get something done. Actually, I spoke to them four times this week, and every time they assured me the paperwork would be taken care of but they did absolutely nothing, so I don't know if they get anything done. I would recommend a different practice. read more

It's like every time I am scheduled here in Brandon I get a phone call to reschedule. I moved things around to make my appointment a week ago. Just for them to call me they need to move my appointment a day up cause they can't do it the day I'm scheduled. Very inconvenient but i makes the necessary moves to attend. An hour before my ekg today they call to reschedule me. Now I have to go to next Tampa cause Riverview and Brandon are full and have nothing until the end our March. Two years ago I had an appointment to schedule surgery for a defibrillator. They day of they cancelled and said hey just let us know or come in if you start feeling bad. I only came back cause my primary urged me for a check up. I'm looking to go elsewhere. The doctor doesn't seem to be attentive as he answers phone calls and walks out on you. Trash service!!! read more

Had my 1st appt. (New patient appt) Doctor ordered two test which took me weeks to finally have them done. I had a follow up to get my results from these tests. The office staff kept calling me over and over to reschedule the appointment. Appt was rescheduled 3 times! Just ridiculous! Not waiting another 2 months for a follow up appointment! I'm finding another Doctor! read more

I was a new patient at this office. I was in line waiting to get checked in when i see the front desk receptionist being so rude and talking with attitude to a patient in front of me. She kept rolling her eyes and was very nasty. It was my time to check in and she was on her phone texting and then started to ask me questions and i informed her that i did not have my insurance card as i lost it and kept giving me excuses that i can not be seen. Talking back and forth with me i was called back. I went to use the bathroom and it was disgusting. No one had cleaned it and toilet tissue paper everywhere. I don't understand how you can have rude customer service up front and think its ok. We are all going through bad times that does not mean we have to be nasty. She also was bothered by scheduling appointments for me that I said you know what I will call back when im ready to schedule. I had to find another cardiologist as I can not be around people like that. Also I heard her telling someone in spanish that she was tired of this place that she does not get paid enough for this job and was cursing. I was disgusted and do not plan to come back. I was able to get her name because she picked up the phone in front of me and said Jennifer. Never again will I come back. DISGUSTING!!!!!!!!!!!!!!!!! read more

Amazing place staff is friendly doctors are friendly. Place is clean and overall just a nice doctors office

I am in the process of changing my cardiologist as the staff here do not return phone calls & apparently they screen your calls & place you on Neverending hold! Today alone i held for OVER 30 minutes with noone ever picking up! I have called the procedure scheduling department almost daily for the last 3 weeks with NO return call! I am a nurse who cares about my parents and this is totally unacceptable for any patient to have to endure!! I DEFINITELY would not recommend this practice at all!! I wish i could select 0 stars read more

This was my first appointment, referred by my primary. Parking at the time of day I was there was inadequate, had to park down the street in a strip mall parking lot. The early online check in system was not working, nor was the kiosk system working. I waited 50 minutes after appointment time, filled out extensive paperwork regarding health history, family health history, medication etc. When taken in, I was weighed, my BP and pulse rate were never taken, a ekg was done. Two office assistants asked me the same questions I had answered on paper, but did not listen, as they entered incorrect information into the computer. I then saw the nurse practitioner who asked the same questions. I saw Dr. Sengh for less than 5 minutes, he listened to my heart, ushered me out of the office, handed me his card, told me if I wound up in the ER, tell them he is my cardiologist. I received appointments for an echo, a stress test 3 weeks out, and left. I was never given the opportunity to ask questions. I left the appointment no less fearful or stressed about the symptoms I was and still am experiencing. I am trying to cope, keep myself calm, but if the symptoms worsen alot, I will skip the doctors, go directly to the ER. I know this office was crowded the day I was there, and they did give me an appointment timely, so will go to the second appointment with an open mind. read more

I am livid as I type this. Dr. Bipul Roy saw my husband in the emergency room at St. Joseph/Bay Care Riverview. He didn't introduce himself to me when he came in and only spoke to my husband and when I asked a question, he looked over at me and said "And you are?" Very insulting. I'm now sitting by the phone,at my house, waiting for this moron to call me as my husband had a heart cath this morning and has been out of surgery since 9:06 am and it's now 10:15 and I haven't heard a word from this so called dr. This is ridiculous as family cannot be at the hospital during procedures and here I sit just biting nails wanting to know what was found but I guess this so called "dr" doesn't have time for familys, especially a lowly wife to know what's going on with her husband. Got news for him, once I get the results from him, he is fired! If I could rate less than 1 star, I certainly would! read more

Please stay away from Dr Robert Potorski in this group. His misdiagnoses caused my mother to near death. Him leaving Pennsylvania saved Mom's life. Heard too many law suits in PA caused him to move To Florida. read more