Serious Concerns with Billing Practices & Unprofessional Conduct…read more My experience with Sterling McCall Acura's service department raises serious concerns regarding both customer treatment and potential insurance billing practices. This specifically involves service advisor Antonio Mora and service manager Don Morrell. I brought my 2024 Acura MDX in due to a significant water intrusion issue that had already resulted in visible mold forming under the carpet. This is not a cosmetic issue -- it is a health and safety concern. From the beginning, the level of professionalism was unacceptable. Antonio Mora was consistently rude, dismissive, and uncooperative, to the point that even my State Farm insurance adjuster documented his behavior as rude in their official report. Now to the most concerning issue -- inconsistent and questionable pricing: Initial estimate (customer pay): * Water leak repair (including labor): $975.17 * Replace all wet/mold-damaged carpet: $2,353.05 * Replace missing rear carpet: $593.70 * Total: $3,921.92 After filing a claim with State Farm, the scope of work was reduced, yet the pricing structure changed in a way that raises serious red flags. Insurance-approved estimate: * $3,510 to repair the leak and clean the carpet * NO carpet replacement included Despite a reduction in scope, I was told that labor hours had significantly increased (for example, allegedly 10 hours just to remove the headliner) -- even though the original quote to repair the leak including labor was only $975.17. This creates a clear and troubling discrepancy: * Less work being performed * Significantly higher labor allocation * A similar total payout from insurance This raises the question of whether labor hours and repair costs were intentionally adjusted once insurance became involved in order to maximize reimbursement. Meanwhile, I am left with a vehicle that still contains mold-affected carpet, meaning the underlying issue impacting my health and vehicle condition has not been properly resolved. To be clear: * The dealership has received thousands of dollars * The repair was downgraded from replacement to "cleaning" * I am left with unresolved damage and potential health risks This is not acceptable, and it warrants further scrutiny. Due to these inconsistencies, I am exploring escalation options, including: * Filing a formal complaint with Acura Corporate * Submitting documentation to the Texas Department of Motor Vehicles (TxDMV) * Reporting the matter to the Texas Attorney General Consumer Protection Division * Requesting a full audit of the claim and repair billing through State Farm I strongly advise others to proceed with caution when dealing with this service department. Transparency, consistency, and professionalism were completely lacking in this experience.

I'm not sure what the deal with service was today usually there are people active and trying to…read moresell cars. Today, it did not seem like anyone was attentive. One guy was chilling in the back seat of one of the display cars too. Once we did get help he was great and not too pushy.

Alex assisted with my purchase and make everything a breeze. he was very professional and…read morecommunicated effectively. this was the most smoothest process ever. thank you for everything Alex!

Sold me a car with the check engine light hidden and some other issues not mentioned. They then…read moresaid that they would repair it free of charge but in reality never repaired it and I had to pay a mechanic to get it fixed. Not an honest dealership.

Was in and out to purchase my first bike (Honda grom ) customer service was a 10/10 , couldn't…read morehad picked a better shop & sales rep !

I wanted to thank my friend Chuck and Rob, they were both a huge help with my first purchase of a…read moremotorcycle. I had absolutely no knowledge of motorcycles and they helped me above and beyond. Rob is a stand up guy and he upholds the integrity of Stubbs. Originally I was skeptical and didn't want to deal with dealerships along with the atypical sales person. Now I found a dealership that puts those thoughts to rest. Thank you Rob and Stubbs.

Great honest people. The owner makes sure he is giving you quality. Bought a Porsche from this…read moreplace and was one of the best I had

This was literally the best car buying experience I've ever had. Everyone was so pleasant and…read moreaccommodating! The vehicle looked even better when I got to the dealership! They all make you feel like you are apart of their family (that's how well they take care of you). The vehicle was on point! My note was on point! The previous car lot I went to, I asked them for a carfax on the potential vehicle that I was interested in.. That place won't give me one. When I asked Jac for one at Carz R Us, he didn't hesitate to pull it up and not only show me, but print it out for me! They had me in and out in no time! You won't regret letting them put you in your next vehicle! Jac & Mitch are AWESOME!

I bought a 15 year old truck that looked like it had never been cleaned. Called these guys and they…read morecan out the next day at 8 am. I'm in Missouri City and they came from Pasadena. The guy worked hard and performed a miracle. It took awhile because it was so bad. My seats look new and carpet is free of all the stains. Looks great! It was so good I asked him to do a seat in my wife's SUV that our 1 year old had stained with milk. He did it in no time and it looks brand new! Needless to say, I got their card and I'm using them from now on for my detailing work. Worth the money for sure!

Dario and the team responded within minutes of my request for a carpet installation estimate. Once…read morewe had the initial appointment, I was presented many options. I particularly liked that the team listened to what I was looking for and got creative. The result was a project that was scheduled and completed to satisfaction. In addition to getting new carpet, I also utilized the tile cleaning service. My property looks like new. Thank you for the good work.

Spoke with Nathan. Gave my vin number and license plate to get a windshield replacement. We have…read morean Acura so it can be touchy. We requested a premium Pilkington windshield to help with ADAS calibration, it is confirmed that we will be getting the Pilkington that fits our vehicle and has our vehicle features and they have it. We drive across town to 11020 Katy freeway Houston tx 77043 Suite 217 We show up and it's a bit chaotic there. I ask to see the windshield and they show me the windshield and it's not a Pilkington it's a XYG Chinese knockoff. We decide to leave, enough time wasted. We speak with Nathan He assures me it's a mix up and they can make it right. I agree that mistakes can happen but I already drove across Houston you will have to come to me. He agrees to come to us but we may still have to come back over for calibration, I say fine but you will have to install windshield 1st. Now they start to scramble to find the windshield. At this point they actually try to convince me our windshield does not have an Acoustic layer in it even though we know and Acura has said so. Now my guard is up and I'm asking for the actual part number. He sends it to me by text but again is trying to have a conversation that it doesn't have sound dampening, he claimed he spoke to Acura and again I stuck to my guns. He texts me the list of part numbers and I tell him per options on the vehicle the number Nathan is pushing does not match our vehicle, adaptive cruise control wasn't listed. I told him our vehicle has more options than you are including. He claimed our vin number did not list acoustic layer and he spoke with Acura. Now my guard is up. I told him we have every option on our vehicle except heads up display. He claimed he would call when they had our windshield in stock but offered the AGC replacement since they make OEM. I considered it but I wanted to wait for Pilkington. 1 week later with the weather getting colder, I decide I'm going to replace it with the AGC he suggested. We make the appointment on a Monday for 1st thing in the morning Wednesday per Nathan meaning we are the 1st stop. Well it's Wednesday and 1st thing passed by a long time ago. I call Nathan to find out what's going on at 10:02 AM, he tells me he is going to find out. My wife finally calls him after no returned called at 10:45am he still has no answer. My wife is upset and chews him out, rightfully. He calls me at 10:50am and still has no info and expects me to take his side against my wife then he decides to tell me he is canceling our appointment of 1st thing in the morning at 11am. Do not use unless you want to be charged for a premium windshield but get cheap fragile glass instead, if I didn't request to see it, this would have happened. Do not use unless you like getting abused by a business and then blamed. 1st attempt sure looks like deceptive trade or bait and switch. 2nd attempt was to deliberately wasted our time with the intent to waste more and try to instigate an argument between husband and wife. Seriously? Call Apex Auto Glass, got us in the same day and less expensive for the same glass. Friendly and they actually respect their customers. Install and calibration with a lifetime warranty. 281-815-5281. You have my address, Ranger Lead the Way. Craig

Nick did a great job. Walked me through the insurance process of getting my windshield chip filled.read more