I have just been told the appointment I THOUGHT I had held for my little doggy who CANNOT walk was never even made. I was told NOT to leave my home this am. I was already on my way.... This is how much I would NEVER expect such APATHY!
I spoke at length; age, breed, all the symptoms, behaviors, details of my pet, etc... with Courtney (only yesterday) who told me there was an opening today. I was elated as he needed to be seen. She mentioned they prefer payment in full before the appointment is made. Fine. I was prepared to pay for the appointment using Amex, only YOU do not accept Amex. I needed to wait for my husband to get home to call with that cc #. He just so happened to arrive after your office had closed.
I thought, "I'll call in the am on my way."
When I did that, (dog, buckled in his little car wagon, towels because he throws up when riding in the car, even for short distances; allllllllll in tow.)
This, from Palm Beach Gardens.....
I was told not to leave my house as appointment was not made!
I couldn't be more disappointed.... Understanding the business side of this, there is also a human side. My husband is a business owner & we are capitalists. That does NOT get past me ONE BIT! Alongside that I'm also grateful that I can CHOOSE another neurologist who hasn't forgotten there is trust in this world & reason to trust as I have paid a fortune in vet bills for my animals. I do not care about unpaid bills that vets have to deal with. It is part of their livelihood; just as it is part of my husbands livelihood when his clients don't pay and he has to write off many hundreds of thousands of dollars of LEGITIMATE work done in good faith! It's a PART of his livelihood. He has no regrets. We pay our bills PERIOD .....& with Amex, MOSTLY ....... That's another question .... Who doesn't take that form of payment, & Why ? When the almighty $ comes BEFORE my ailing hurting animal & I AM WILLING TO PAY $5,000. ~ $6,000. for an MRI for my 11 year old dog just for more information...., YOU'VE lost out!
Good RIDDANCE ! read more