Very nice facility in a small and quiet area, that keeps the family in mind as much as the patients…read more(places to sleep, outdoor garden area and seating room, fridge available) The nurse and CNA teams were incredible, from weekday and weekend day/night shifts. Our family member was kept clean and comfortable with dignity at front of mind. We shared feedback regarding the weekend doctors communication being highly misleading/confusing for our family, due to coming in so early, saying so little, and focusing on what he thought we wanted to hear instead of what we needed to know (what's best for the patient). The other challenge we faced was related to the Home care side of the business systems not talking to the in-facility side of the business, so we had to repeat information such as funeral home. The worst fall-through with that was receiving a call from the home team to schedule equipment pickup while we were still in hospice, before a death....

Journey Care's commitment to the patient and the family went above and beyond expectations. Each…read moreperson who assisted us was of the highest quality ensuring comfort and reliability. They assisted us through each step during a difficult time allowing us to be a family while they took exceptional care of our loved one. Journey Care should be the choice for anyone going through this process.

I'm so thankful for the team here. Professional, pleasant, and diligent! Most amazing front end…read morestaff as well. Will not hesitate to return

A place where you're supposed to provide support to patients. Tuh! Staff member VICKY has the…read moreabsolute worst attitude and customer service I've ever seen in at a clinic. She's rude and has a nasty disposition. She should not be in a position where she has to have direct contact with customers. I hope management can provide her with some training on how to communicate with people whose illnesses pay their bills.

I had a very frustrating experience at this urgent care. I needed them to sign some forms for my…read moreFMLA at work, and they told me they would send the fax to the insurance company. However, they never did. When I called afterward, they told me it was my responsibility to send the documents, completely denying that they had said they would fax them. After she said that, she hung up the phone on me. This was incredibly unprofessional and left me in a difficult situation with my job.

This review is specifically for Toya Woods. I've been very frustrated with my interaction with her…read morefor many reasons. First, she never contacted me about my x-ray results despite me calling and leaving messages asking for a return call multiple times a day (for 4 days after my x-ray). Instead, Midwest Clinic just emailed me a pdf of my x-ray results without any message or explanation, which was extremely unprofessional and quite frankly alarming from the patient's perspective. Second, when I finally got a hold of Toya on the phone, she told me she would email me a referral to a specialist but of course, I never got the email. No such referral was uploaded in my patient portal either. She really does not follow-up with her patients and does not do her job properly. Now I have to make a new appointment at a different clinic and start the process again because I do not trust the providers at Midwest Express Clinic. I would avoid going here if you want proper care.

Parking is crowded and tight. The wait was reasonable. Service was prompt and good. Very…read moreProfessional. Would have given five stars but as I was referred to an Orthopedic Surgeon for evaluation, no referral to an OD specifically. I had to find one on my own. Three days later I found one, at Lake Shore Bone and Joint Urgent Care Orthopedics In Schererville, IN. They were awesome.

I have been going to this clinic for over 10 years, no more. today I encountered one of 5he rudest…read moreemployees. I called back to talk to the manager and she said she was the manager. I will not be going back. I think her name was Stephanie or Samantha not sure. rude and obnoxious. I guess they don't need my business. long term customer gone,!!!! one bad employee on custome service and you will drive away the base. someone should look into it. I have never seen her before and I will not see her again.