Let me start by saying that the only reason Southern Clean Pros got 1 star was because Britney was professional. However, I recently had a tenant move out of one of the units at my property due to his lease being over. After the tenant exited the unit, he cut off the tenant paid electricity to his unit and rightfully so. I hired a contractor to go in to paint and lay all new flooring in the unit. The contractor did a great job all with no power in the well-lit unit. After the contractor was done, I hired Southern Clean Pros to do a move-out clean to prep for the next potential tenant. I paid a $135 non-refundable deposit to have the cleaning techs scheduled to come out to do the work. When the techs arrived, I received a call from Britney saying that there is no power in the unit and that one of the techs stated there is an "infestation of roaches" in the unit. Britney never said that they needed electricity to perform their duties otherwise I would have never scheduled them to come out until I had power on in the unit for them to work. As far as the "infestation", they couldn't provide any proof/pictures, but I gave them the benefit of the doubt. I had my property manager to go out and see if there was in fact an "infestation". My property manager informed me that there is no infestation and that he didn't see not one roach, but he treated and laid traps to be safe. Also, when I asked the contractor did he see anything when working and he DID say he may have saw one or two but definitely not an infestation. I say all of that to say this, I tried to reschedule SCP to come back out to clean and they wanted to charge me another non-refundable deposit when I asked if they can just apply the original deposit to the rescheduled time because I don't think charging another deposit was warranted. I even asked Britney, "If I reschedule.... How do I know that your tech(s) wont see one roach and cancel again?" and she couldn't guarantee me that it will not reoccur. Advise to everyone.... Make sure that your property doesn't have one bug. Hire SCP at your own risk. read more

Poor communication. Poor quality. Poor service, Horrible owners. workers seem very unhappy read more

Terrible, horrible, awful, While this team (2 girls) was here, in the process of cleaning but had only completed the master bath and bedroom. I took the opportunity to look at or inspect what they'd completed. I ask one of the girls to come with me, I showed her the many failures to properly clean/dust both rooms. The bathroom sink and shower stall wiped out and but not cleaned. The glass shower door looked terrible a smeared mess, they said they ran out of cleaner. They made an half attempt to clean of the bathroom window leaving it as a smeared mess that looks disgusting same as the shower door. Dust was left all over the hardwood floors in both the bathroom and bedroom a hit and miss attempt at best. In The Master bedroom floor they left a large dust ball just at the edge of a chest easily visible. They did not dust the bedroom furniture. I could go on, but as you can see, I was shocked and very upset. I asked them to leave before they finished, they were doing more harm than good. This cleaning team does not know the first thing about cleaning and did a half attempt at best. I could not believe anyone could be so terrible at doing a relatively easy job. The "Southern Clean Pros" are absolutely horrible and everyone should know. read more