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    Southern Customs Guns & Ammo

    5.0 (1 review)
    Closed 10:00 am - 6:00 pm

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    3 months ago

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    Heritage Manufacturing

    Heritage Manufacturing

    (3 reviews)

    Impossible to reach this company by telephone or their web based email. They conveniently claim…read morethey never receive their emails, and with a web based form, you don't get to keep a copy unless you remember to take a screen shot and rename it something you can find later. I ordered an accessory product and realized a minute later I could order it as a discount with free shipping. I immediately called to cancel the order. No one answered, and next sent a web based email. No response to that. All I wanted was for them to honor they special for a 22 Magnum cylinder, at a discount with free shipping. They never responded and shipped the item anyway, even though I had canceled it within minutes of ordering it. I complained about this and they told me I could return it. I stated I would. Next they told me I could not return it as 30 days had passed. They people are idiots to lose the good will they could have maintained and sold more products. Now I will never do business with them again. I have asked for the name and address of the President of the company so that I can explain why he should fire his customer service rep Elizabeth. I expect people to treat me fairly. instead this company does quite the opposite. They lack in customer service. They don't answer their phones. They don't respond to emails. Next up, I'll do a YouTube review. By the way, the first trip to the range, the gun would no operate. the cylinder locked up and it would not fire.

    Sold a faulty product that jammed on first use, made me pay a bench fee to fix it but jammed on…read morefirst use after that. Company continues to fight with me through BBB and wants me to pay them again. I am not paying them any money ever again. Do not buy from this company unless you want a wall hanger

    Kevin's of Thomasville

    Kevin's of Thomasville

    (27 reviews)

    $$$

    Shop elsewhere, unless you're okay with being disregarded worse than you might be in a big box…read morestore. First impressions were good, generally. Made a couple of mid-sized purchases for Christmas gifts, including an upland bird vest which (unfortunately) arrived missing parts. My husband contacted the store immediately, they indicated no more in stock, but assured him that although they weren't restocking that item, they'd reach out to the manufacturer to replace the one we'd been sold. The return label was sent immediately. 7 weeks later, no update on the product and when I called, I was told "We won't order that again until the fall." Never mind we paid for the item in December and weren't refunded the money because it was supposed to be exchanged; never mind that I had to call to find out this disappointing information because they weren't going to update me of their own initiative; never mind that they're surely due a replacement from their vendor who sent an item without all its parts. The manager basically washed her hands of me, saying that they don't order single items, and making it clear that she didn't care that she'd let me down. Refund was issued promptly (after 7 weeks) and I won't do business with them again. Find a small business that values its clientele -- Kevin's isn't it. Coincidentally, I can buy the vest directly from the manufacturer, who is literally 2 hours up the road from Kevin's HQ, through their website and cut the middle man out altogether.

    This company sucks stay away at all cost. They should be ashamed of their selves, trying to be a…read morehigh-end luxury company. I ordered a yeti duffel bag that came discolored and now they have the nerve to charge me a return label. And not to mention the packaging when I received it was awful and ridiculous. Horrible company!!!

    Southern Customs Guns & Ammo - guns_and_ammo - Updated July 2026

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