Impossible to reach this company by telephone or their web based email. They conveniently claim they never receive their emails, and with a web based form, you don't get to keep a copy unless you remember to take a screen shot and rename it something you can find later.
I ordered an accessory product and realized a minute later I could order it as a discount with free shipping. I immediately called to cancel the order. No one answered, and next sent a web based email. No response to that. All I wanted was for them to honor they special for a 22 Magnum cylinder, at a discount with free shipping.
They never responded and shipped the item anyway, even though I had canceled it within minutes of ordering it.
I complained about this and they told me I could return it. I stated I would. Next they told me I could not return it as 30 days had passed.
They people are idiots to lose the good will they could have maintained and sold more products. Now I will never do business with them again.
I have asked for the name and address of the President of the company so that I can explain why he should fire his customer service rep Elizabeth.
I expect people to treat me fairly. instead this company does quite the opposite. They lack in customer service. They don't answer their phones. They don't respond to emails.
Next up, I'll do a YouTube review.
By the way, the first trip to the range, the gun would no operate. the cylinder locked up and it would not fire. read more