I live in Texas and have used Bike-on for my handcycle purchase as well as a power meter. They are…read morealways professional and have the best prices nation wide. I highly recommend them for any adaptive cycling needs.

Impossible to describe how awful my experience was here. They are the only vendor for handcycles in…read morethe northeast so I drove 150 miles one way to look for a cycle for my double amputee wife's 50th birthday. We were greeted with smiles the first time and we picked out a model (not cheap at nearly $4000) and were told we would be contacted. Zero follow up no response. I finally was able to reach out to the owner who was very apologetic and we returned again and agreed on the purchase. They sent an estimate in July and I responded to go ahead and still NOTHING. My wife is heartbroken and I am angry and mystified at how little they do to, not just make a sale, but even worse literally smash a persons dream. So I'm done with them and will just take my chances buying online and going to a local bike shop for adjustments. A really terrible experience and I hope if there are other bike shops out there they consider selling handcycles. It's a niche and this consumer needs choices.

This company is a godsend for me!…read more Needing access to high-quality OEM parts for DME is critical. They move quickly and never fail. Follow-up and professionalism are their calling cards. Customer service is at their core! I have dealt with Jillian and Andrew extensively. I'm more impressed every time we interact. They are my go to, and I will be looking anywhere else for the essential parts that I require! Deal with them with absolute confidence!

Buyer beware! They are very nice/helpful when they are about to sell you something but if there is…read morea problem, they turn nasty. Don't expect any support or service once you have paid for the equipment. What you will hear is "it will cost you a $200 a service call" even if the equipment was just delivered within days and there is a problem using it! No compassion and they are dealing with vulnerable customers. We were even told that they need to make a profit so don't expect any help without paying $200! High pressure sales but once you pay, forget about getting any support. There are comparable products (new!) on Amazon that are price competitive and Amazon accepts returns. Try eBay if you are looking for a used piece of equipment. Better prices and delivery can be arranged.

Excellent staff. Special thank you to Todd the owner for…read moreall his help. Reasonable pricing if you don't have insurance companies cooperating or no coverage at all. Nice and local to my area. Highly recommended.

First time purchasing medical supplies and was very happy with the service and knowledge of person…read morehelping me.. Would recommend this store to everyone

EVERYTHING I went to 5 different stores before I thought of New England surgical. It should have…read morebeen my first stop .. and will be in the future

I am new to Medicare and simply asked the owner if I could use my Medicare allowance toward my…read morepurchase. Those of you who are already on Medicare know that there is a lot to learn at the beginning. You would think that this establishment would be happy to cater to people our age. My question was answered with an unexpected tirade of anger by the owner. I mean really, yelling at a potential customer whom you do not know from Adam? He covered everything from the corruption of a system that favors big insurance carriers to Obama making deals from his Martha's Vineyard home. Believe me, I cannot defend either political party because they both have issues. From everything he said I have to assume he is either a strong Republican supporter or Trump worshiper, which was something I couldn't care less about, nor should I have had to deal with anyway. His words made it clear, however, that the party this guy belongs to is mean-spirited and would watch the country burn to the ground before doing anything helpful for anyone but themselves. Never in my life have I wanted to run out of a place like I did that day. Thank God the phone rang, and I was able to take advantage of the moment to leave quickly. He had no intention of letting up, and I didn't say one word during the whole monologue. Never have I been so taken aback as a customer. My recommendation: stay as far away from JAYCO Medsupply as possible. The guy in charge is unhinged, and no one should have to be exposed to that kind of treatment. I would rate the experience as a zero, but that is not an option.

These people are great! They are no-pressure and really care. They are family-owned and operated…read more They are a part of the community which adds to their credibility. They also have a nice dog named Brady at the shop. (dog people are always a plus in my book) BTW, Braun conversions are not cheap. A lot of work goes into the vans. The real money isn't in the vehicle, it is in the conversion. Every vehicle drops in value while conversion costs remain, providing the van is still in reasonably good shape. Prices on conversion vans range greatly as a result. Shop around and you will see prices all over the place, but then they begin to make sense. Also, other places charge a COVID surcharge of $5-10k and they do not. This is why I am a customer. And, if you are reading this review and shopping for mobility, I have an idea what you are going through and I really wish you the best.

Went down to look around and ended up buying a used Toyota Sienna Braun ramp van. Was one of the…read morebest car buying experiences we have ever had. Very friendly staff at all levels. The prep on our vehicle was exceptional and the attention to detail was amazing. The staff took the time to sit down and explain all the accessories and features to us. We are very pleased with the whole experience so far.

To start with the representative that came to my home was absolutely amazing! Amy was hands down…read moreone of the best I've ever met and I've been in customer service myself for more than. 20 years. She was patient. Sweet and funny. Great combination then to top it off the chair is wonderful helps me with all my needs

Horrific customer service. They lie, manipulate and falsify everything they do. They send…read moreunlicensed professionals to disabled families whom order unsafe products then make excuses instead of addressing the issues. Management is terrible. How this company continues to exist is mind blowing. Almost every review on every platform is the same. A one star and would be a zero it it was possible. Stay as far away from this disaster of a company if you want to be safe in your mobility equiptment.

I contacted Freedom Lifts regarding a Stairlift for my Mom who was coming from rehab after a fall…read morein her home to stay with me. There were so many things to do and I didn't know anything about stairlifts. Freedom Lifts put me at ease immediately. From the first phone call with Jen to the free in home evaluation and installation, with Sean ,everyone at Freedom Lifts was kind and professional. The stairlift has made such a difference for my mom. She can enjoy our entire home because of the stairlift and is not confined to one area. I would highly recommend Freedom Lifts to anyone who is in need of a Stairlift. Great service and helpful knowledgeable people!

I have to say this company is absolutely a nightmare. Each salesperson and technician I talked to…read morehad NO knowledge about their products, and I honestly think I know more from my brief online research than any information they attempted to convey to me. Normally I don't get too upset about how salespeople interact, but everyone I dealt with was rude and acted like they were doing me a favor even acknowledging my presence. Obviously when you are buying a stairlift, you are seeking assistance, and as someone who had never bought one before, I just wanted to flesh out all my needs and questions with a knowledgable salesperson. Having dealt with this "company" (more like a frat house in there), I can honestly say I will never deal with them again, and you would be better suited building a stairlift yourself! After shopping around at 2 other places after Freedom Lifts, I found exactly what I was looking for, at prices that were SIGNIFICANTLY CHEAPER for the SAME product. STAY AWAY!!!!

Extremely unhelpful and rude. Never coming back. I say they should audit their recorded lines. Went…read moreto Alpha Surgical in North Province instead for my medical supply.

They replaced my broken oxygen concentrator machine within 24 hours... had a little trouble…read moregetting through on the phone, but once I did, No muss no fuss