Been here twice. The first time the store was dirty and the bags of food had bugs on them. The…read moresecond time I had an issue with a purchase to which they showed absolutely TERRIBLE customer service and the issue remained unresolved. Will not be back. STRONGLY do not recommend giving your business to this location.

We just went into this store for the first time since moving to Mount Holly, and we had an amazing…read moreexperience! Angel was such a kind, and hardworking person! He answered any questions we had, and helped us sign up to become a rewards member! Highly recommend this place and we will continue to support this business as long as we're here! Thank you again, Angel!

Will not be return to IKEA Blvd for grooming anymore. Gave chance after chance. My dog has been…read moregoing since a baby and the service from then to now is horrible. Never let Julia or Gabrielle groom your pet. Never had issue with pet smart until them in 6 years besides giving my dog his bandana on his visits which were in his deluxe package and half grinding his nails. But time to move on. Praying for something better

I like coming to this location because they always have my furbaby's food in stock. It's clean…read moredoesn't smell of animals and lines aren't long and someone is always at the registers. They do have cool events for the pest around Christmas time.

I'm a little upset. I brought my dog in for a full groom, nail trim, and teeth brush. All was well…read moreuntil we returned home & noticed her paw was covered in dried blood. I reached out to the business & they stated "they didn't think to tell" me upon picking her up from her groom. I was not aware & after paying for a full service she was sent home with dried blood in her paw. I can understand mistakes happen, but transparency & trying to fix the issue goes a long way. We won't be returning after this.

This review is for the store. Our pup doesn't require much grooming but I may go back and try their…read morenail trimming services. We were immediately greeted by the friendly folks that work there. A quick walk around the store and you will notice that they offer a great selection of healthier foods and treats. The prices are much more reasonable too. I asked about the Orijen's dog food in 25lb bags which they were sold out of. They mentioned that they were expecting a shipment on Tuesday but that they were pretty much all accounted for by their customers and that they can place an order for me as well. Crazy part? Same price or slightly less than the chain store I usually get it from. You'd like it might be more at this small, locally owned location but it wasn't! Super friendly folks. They were very polite and asked for permission to pet my dog which I so appreciate. Definitely recommend and would definitely return for future purchases.

This place is new, as far as live stock and prices there's no where that beats this place in…read moreCharlotte you not gonna get everything you need here but this is the place to go for the rare species of fish for true aquarists hobbiest at the best prices compared to anywhere without the shipping cost and not know what your gonna get while ordering fish online. Tell the guy what your looking for if he don't have it. He will get it. Everywhere else they over priced the fish and majority are juveniles at prices of adult fish. Here you can get really good sized show fish in addition to your display tanks. Glad to see a place that focuses more so on fish selection than just trying to sell your a bunch of marked up products you can buy on Amazon. As a serious aquarist I highly recommend this place

I had a very disappointing experience with Aqua World…read more Before making the trip, I spoke with them over the phone and clearly explained the size of the fish I was bringing -- approximately one foot each. We agreed on a trade based on that information. I then drove about two hours to the shop. When I arrived, they placed the fish in their tank and then told me they were "too big" for their system. This was confusing because I had already been very clear about their size during our phone conversation. After driving such a long distance, it was frustrating to have them change their position. The fish were slightly stressed from transport, which is normal after a two-hour drive, but they were healthy. I was told they "weren't happy with the way they looked," and no trade was offered at all. Not even a partial trade. Overall, it felt like a waste of time and gas, especially after we had already discussed and agreed on the details beforehand. I just wish they had honored their word or at least tried to work something out. Very disappointing experience.

Edited to reply to the "business": The only reason Tripp won his suit against me, is because he…read moresued me person to person. The reason I lost my countersuit was because I sued Tripp back, when I should have sued Labpups.com LLC instead for the false advertisement that led to the purchase of a dog that gave me hell for the last year, before having to be rehomed due to detrimental behaviors with my other animals and young children. It was a technicality that Tripp played all too well with his court room experience. The judge stated for the record (which I can provide proof of), that I do indeed have a case against Labpups.com LLC for the issues I've stated, so do with that as you wish. Please heed my warning on not doing business with these people, as I should have done myself from the multitude of bad reviews dating back even before mine (some going as far as a decade ago). Thank you for reading. -------- I had a very troubling experience with LabPups.com LLC and Tripp Wood Jr. and I strongly urge anyone considering this company to proceed with extreme caution. I would not recommend this breeder based on my experience. I was sold a puppy at around "7" weeks old, while federal guidelines recommend 8 weeks minimum for separating a puppy from its litter, and in hindsight I believe the timing may have contributed to some of the issues I experienced. The dog was advertised as an "AKC non-hyper family" dog, but that description did not match reality at all. My dog was extremely high-energy, difficult to manage, and nowhere near the calm, family-friendly temperament that was promised. It felt very misleading compared to what I was told before bringing him home. Raising a puppy always requires effort, but this went far beyond normal expectations and made the transition much more challenging than it should have been. This being said, Tripp Jr. offered a board and train 3-week program. While my dog was in their care for the program, my dog returned with injuries that were not communicated to me at any point during the training process. This was extremely upsetting, and I will be attaching photo documentation so others can see exactly what I observed upon my dog's return. In addition to that, the training itself fell far short of what was represented. Based on my experience, the results did not meet reasonable expectations and did not align with the agreement that was discussed beforehand. Within a month he was back to prior behaviors, if not worse than before. I would also strongly recommend that any business dealings be handled directly through the LLC with clear written agreements and documented terms. Based on my experience, it's important to avoid informal arrangements or side agreements with individuals and to keep everything structured, documented, and transparent from the start. When going to court, it's easy to deflect blame to the LLC instead of the individual, as I unfortunately learned myself today. Because of these concerns, I encourage others to do thorough research before moving forward. You can search publicly available records here and just search "Tripp Wood" where you'll see results of litigation on both the father and son that run this business: https://portal-nc.tylertech.cloud/Portal/Home (spoiler alert, not the first time they've been to court!) I recommend asking detailed questions, getting everything in writing, and carefully evaluating whether this company is the right fit before trusting them with an addition to your family, or any level of obedience training.

Went to look at puppies the other day. You can tell the Wood family loves their labs. We reached…read moreout to go see puppies on Sunday and Tripper got back within 10 mins . Tripper was amazing he was so personable and let us play with two puppies. We may come back to get a lab. They were so sweet and well taken care of. Highly recommend going to lab pups to get a lab. WE DIDN'T WANT TO LEAVE!

I have been a loyal customer here for years--not only purchasing food, litter, and treats for my…read morepets, but also using your grooming services for my dog. Until today, I have never had any issues. When I arrived to drop off my dog, River, for his grooming appointment, I was told I needed to provide updated rabies vaccination records, which I would have to obtain from my vet. Unfortunately, the vet's office was closed. My groomer, Kayla, explained that she was legally unable to groom him without that information, which I completely understand. I went back to my car, searched my phone for any record, and returned to let them know I did not have it. I also explained that I had not been informed beforehand that his updated rabies information was missing from your records. At that point, another staff member chimed in from the back and very rudely stated that this information had been included in a text. The way she spoke was unprofessional and dismissive. If important information like rabies records is required, it should be clearly communicated in a separate, direct message--not hidden at the bottom of a general confirmation text. Instead of showing understanding or kindness, this employee was disrespectful and showed no sense of customer service. The entire encounter was unpleasant, and I left feeling frustrated. When I spoke with the manager, all I was told was that she would "speak to the employee." That is not enough to address the situation. This experience has completely changed my view of your company, and I will no longer be bringing my business here. It's disappointing to see a place I trusted for years show such a lack of professionalism, courtesy, and basic customer care. I will never return here to any location and I advise nobody else does either. Specifically this address is: 7601 Pineville-Matthews Rd Charlotte NC You've lost a loyal customer and left me with nothing good to share in support. As the rude lady said with a sarcastic rude tone as I left "have a good day" what a joke. If I could give zero stars, I would.

I appreciate the cashier. I think his name may have been Deshawn, for taking the time to explain…read moresome questions that I had about the differences in food and treats. He was very helpful and friendly, and I felt like he provided great customer service. All the staff is always friendly and helpful hete!

Great local pet store with a pet wash service located inside! Its $10 for one token which basically…read moregives you 10min. Plenty of time for a simple shower for your dog. They have everything to soap, rinse & flea prevention soap. All the employees are super friendly, efficient and very helpful. They also provide you with some towels. They sell a bunch of treats, foods, accessories, treats for animals. Cute little shop and will continue to come here especially for the self wash station.

Pet in the city is a fully stocked pet store! I dropped by a few weeks ago to just browse and there…read morewas a ton of natural and/or locally sourced food, treats, toys, and anything else you could need. I definitely walked away a little bit lighter but my picky foster pup loved everything that I got him so a win is a win!

The customer service is amazing. Everyone is super helpful and they are knowledgeable about the…read moredifferent types of fish they sell and the environments they should be in. The prices of the fish vary but super affordable. Fresh water and Salt water fish/eels/starfish. Colorful. Cozy store.

Best LFS (local fish store) in the area!…read more Albeit small this store packs a big punch into its cramped quarters. They have everything to outfit a basic beginner tank to high end CO2 Aquascape, freshwater tanks and high end coral or fish only saltwater set ups! If you've got a desire for monster South American cichlids, they got you covered there as well. Not into aggressive fish?... then they have high-quality betta fish and guppies in the back. C-Macs employees are very knowledgeable about every aspect of the hobby, and are willing to answer even the simplest questions and provide the best solution for your situation. They don't push sales, but try to fit the needs of every customer. I've been in there when it's super packed and there's barely any room to move and the employees are still positive and happy to share their knowledge and help with everyone. I even asked if they were going to move to a larger location and the owner mentioned, he's been looking, but hasn't found the right one yet. If you're old enough to remember the old Fintastic fish store that was the gold standard in Charlotte. This is basically the new version and to be honest it's even better!