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    Southern Trust Home Services

    2.2 (74 reviews)
    Open Open 24 hours

    Services - Southern Trust Home Services

    Bathtub installation

    Drain repair

    Electric inspection

    12 More Services

    HVAC installation or replacement

    HVAC system repair

    HVAC system maintenance

    Plumbing inspection

    Plumbing installation or replacement

    Plumbing repair

    Shower installation

    Toilet installation

    Water heater installation

    Water heater repair

    Water pipe installation

    Water pipe repair

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    Recommended Reviews - Southern Trust Home Services

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    Cannot change the bulb without removing the entire assembly.  The cannister was mounted too close to the foundation.
    Barry L.

    To the point, they installed a part of my home water filtration system incorrectly and will not stand behind their work and fix it. I have to go to court with them over it and the manager said she will notify their legal team. Part of the filtration system has a UV light bulb which must be changed periodically. You simply unscrew the old one and slide the new one back into the cylindrical canister. Not hard. The problem is, they accidentally installed the canister too close to the foundation of the house. There is not quite enough room to slide this long, thin bulb out of its canister because it hits the foundation. I had to have them come out to put a new bulb in for me (I provided the bulb). It took two technicians to remove the water lines from the canister, dismount the canister to install the new bulb, and then reconnect water lines and remount the canister. Far from the simple process that bulb replacement is supposed to be, and they charged $236 just to put in the bulb I bought. Both technicians admitted that the canister was mistakenly mounted too close to the foundation and that Southern Trust had made that mistake. However, when I called Southern Trust to have them come out and mount the canister in a proper location (just two inches back from where it currently is), the manager I spoke to said that the technicians reported that the canister was properly mounted and that I would have to pay for them to come out and change its location. I thoroughly described the situation to the manager and told her what the technicians had said to me but she did not care. Since this bulb is supposed to be changed yearly and is something I am supposed to easily be able to do myself, having to pay them to always come out and do it, in addition to the cost of the bulb, is just not acceptable. It was $236 this time, but as we all know, prices only go up, and this has to be done every year. I will have someone else come out and fix the problem and take Southern Trust to small claims court over it to recoup what I have to pay someone else to fix their mistake. The manager simply stated that she will notify their legal team. In addition to all this, their prices are astoundingly high! Owner's response: There are inaccuracies in this review, and we won't engage in a debate. Thank you. ***My update after owner's response (This was the response on Google reviews. If you read Google reviews, you will see that owner's response often says, "We are not for everybody". If you observe the photos you will see the Viqua canister that the UV bulb goes in, the Viqua UV bulb, and me holding the bulb up near the canister showing that it is just a little too long to fit between the canister and the foundation of the house, requiring that the canister actually be removed from its location to simply change the bulb. This means disconnecting and reconnecting the water lines and that is a bit of a bear because of those stiff couplings. It took two of your technicians to do it. I was under the house with them and I saw it. I don't remember their names but they were out here on October 4, 2024. And they both admitted, to me at least, that the canister should not have been mounted that close to the foundation. (Southern Trust installed that component, just to be clear). So now I have to call you guys out and pay you to do what should be a quick and easy task for the homeowner to do. This bulb has to be replaced routinely. This is akin to having to remove your car's engine to change the oil filter. The manager I spoke with did not care though and had no interest in what I had to say. Also this was my second call (on Jan. 9, spoke to Mary who passed me off to the manager) about this because I had previously called on Oct. 15 and was told someone would call back but no one did. We all make mistakes. I just expect you to stand behind your work and fix it. If you are willing to fix it, I can work with that and I will gladly come back on here and state that you did. Otherwise I will have no choice but to continue with my course as stated in my first post, which is not my preference. I actually seek an amicable solution. Have a good day. ***2nd update after Southern Trust's response here about factual inaccuracies. What are the factual inaccuracies? There are none. I went through the trouble of climbing back under the house to take these pictures and validate what I am saying. Fact: Southern Trust installed the UV light component too close to the foundation. Fact: The bulb must be changed periodically and is easily done by the homeowner if the component is mounted correctly, by just sliding out the old bulb and sliding in the new one. Fact: Simply changing the bulb is not possible without removing the component and that took two of your technicians to do. Fact: I will now have to pay handsomely every time the bulb needs to be changed. Fact: I will see you in court.

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    14 years ago

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    3 months ago

    Called for AC repair and was told they don't service my brand. I won't be calling for any other service in the future.

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    Ted P.

    Kevin, we wish you the best of luck. Thank you.

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    5 months ago

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    1 year ago

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    Ted P.

    We won't debate this due to factual inaccuracies. Thank you.

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    1 year ago

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    9 months ago

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    2 years ago

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    Ted P.

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    3 years ago

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    Ted P.

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    1 year ago

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

    Wanted $5200 to fix no water from well. Said it was bad pump. Had someone fix the switch for $700. Don't trust these guys

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    2 years ago

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    5 years ago

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    5 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    4 years ago

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    4 years ago

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    3 years ago

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    4 years ago

    They showed up in a timely manner. The technician appeared competent. The cost was outrageous.

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    5 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    6 years ago

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    8 years ago

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    6 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    Page 1 of 2

    Ask the Community - Southern Trust Home Services

    Review Highlights - Southern Trust Home Services

    Had to call them because my air conditioner wasn't working.

    Mentioned in 2 reviews

    Read more highlights

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    Ostrom Electrical Plumbing Heating & Air

    Ostrom Electrical Plumbing Heating & Air

    2.8
    (48 reviews)

    Great work, fast pace. Good explanation on procedure and costs. Reasonable costs. I see why the…read moreneighborhood web site recommended them. I'll do the same . Roger Waring

    While I appreciate this company for making it out to my rental in a timely manner and addressing a…read moreclogged toilet, there are just some things that don't sit right with me and I think people need to be aware of. #1- they were called for a CLOGGED TOILET. I (the landlord) was not able to be present during the repair. Instead of just addressing the issue at hand, they walked around my entire house to include the basement and pointed out to her several things. ("Water pipes needed to be completely replaced, along with all the sewer lines", etc). I've had repairs done on the sewer lines last year and had a clean out installed by another company. This is totally noticeable because it looks brand new. The sewer line is fine. #2- i believe this was a fear-mongering tactic used to try to get more work and money out of her. Taking advantage of her not understanding these things. Again, they were called for a clogged toilet. Not a "broken water line", not a "backed up sewer", none of that. #3- the fill valve in the toilet needs to be "repaired". They quoted me $400 to repair a fill valve, flapper and supply line. This is absolutely OUTRAGEOUS!! A total rebuild kit costs $30 at Lowe's. They told her that she would need to replace the entire water tank as well. *** Can I just mention that a brand new toilet costs $100 at Lowe's??*** This is really sad and honestly criminal. I hope to god that you don't try this on anyone who doesn't know any better. I've been around this type of work my entire life and never have I EVER seen this kind of pricing. Absolutely not happening. Reevaluate your prices and be honest about what you're doing. Thanks for responding and unclogging the toilet quick, though. I do appreciate that.

    Southern Trust Home Services - electricians - Updated June 2026

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