I was referred to this lender by my realtor Vanda Kennedy and boy was I glad I listened to her. My…read moresituation was a bit of a mess with me having to switch lenders but once I got to Ivy everything was smooth sailing. She was so kind and relentless while still being professional. EVERY woman who worked on this deal did their very best to ensure we closed on time and I am so grateful for them. Whenever there was paperwork that required signing it was uploaded to my customer portal profile which was amazing so I was always aware of what was needed or what had already been completed. Whenever I had questions she was an email or phone call away not forcing me to speak with her assistant which I appreciate. This was a pleasant experience and hopefully the interest rates will go back down so I can buy with OVM again. Signed- Your future real estate mogul

Sherry, Mariia, underwriting all helped figure out an impossible situation for us and get us our…read moreextremely difficult loan. My family will never forget how hard they worked for us to get us into our home. Thank you!!!

This branch is huge and well maintained. Customer service…read morewas phenomenal from the moment I walked through the door. There is also a lot of tellers so the lines go by pretty fast. I was in and out in less than 15 minutes.

I was submitting a cash deposit inside with a teller. They don't count by hand anymore which is…read morefine usually.... but Their machine didn't count the correct amount - and it automatically deposits cash inside. So the deposit wasn't the correct amount. The cashier Refused to recount - terrible customer service and now I'm out $20. The representatives don't seem to care in general. They allow people to take videos inside while in line - which seems like a major breach of privacy, and confidentiality. Definitely not a branch I'll be revisiting. Go to the other local branches.

If it weren't for Tidewater, we may not have been able to buy our current home. They will work…read moretheir asses off to find you a loan and help you throughout your entire home buying process. I loved the office and how welcoming they all were. Our agent was the sweetest woman and was very informative. I though the process was going to be long and horrific, but she had us out of there within a half hour. They were referred to us from USAA, so I am not quite positive who all they work with, but if you are ever referred to them, give them a whirl. They certainly helped us out and made the process all the more easier, and I love my cozy new home :)

Hearing everything in recent years about how much of a nightmare buying a house can be, I was…read morereally apprehensive about how the process would go. Am I ever glad that our Realtor referred us to Tidewater Home Funding. From the first call with our loan officer to get preapproved, we were treated like gold. The process of meeting in person to sign all of the initial loan application paperwork went so smoothly and I felt so reassured about what would happen next and what to expect. Like Nikki's photo suggests, I walked in to a sign on the desk personally welcoming me. I was kept informed throughout the entire process and was never left wondering what was happening at any given point in time. I tried to be really proactive and do my homework about any piece of documentation possible that might be required. Between that and our LO's dilligence, I never had to go back after that first meeting. The day we looked at the house we wanted, our agent suggested a closing date of January 28th and Tidwater Home Funding ensured we met that date. I couldn't believe how the entire thing went off without a single hitch or the constant back and forth that I've heard so many other people describe. I would absolutely recommend THF to anyone considering buying a home. I couldn't be happier with the process and of course, the outcome...our first home.

A website that cannot take my social security number in a basic input is inexcusable to me as both…read morea loan holder and a software developer. UPDATE: I called customer service. "Invalid social security number" is simply a misleading error message. In our case, the transfer of data from Quicken (including the release of SSN) won't complete until after the effective date of the transfer. Then we will be able to make an online account. I am hoping the 60 day protection period ("expected and normal", per phone rep) for this transfer will mean that a naturally late payment (through no fault of our own - I cannot pay online without an account!) will indeed work out, and that the rest of the transition will be smooth. But as you can see, I am already a bit cynical. I will try to remember to update this review if things improve, though (with the caveat that a star will ABSOLUTELY be lost if there are extra fees for the convenience of paying online. This is 2020, folks. Paper is dead.) On the brighter side, our representative was very clear and kind.

Loancare is costing me an ADDITIONAL $1100 along with getting another mortgage payment from me…read more(today was supposed to be the closing date on my house!!) but since this business operates like it's run out of a basement, we now have to pay for a rate lock extension for our Buyers so we don't lose the sale of the house. I said I would escalate things as high as I need to, and I know follow through is something no one at Loancare is familiar with, but they will all get to see what that actually looks like. I already filed an official complaint with the CFPB and am actively exploring any and all other avenues. 0/5 stars. Loancare is a nightmare to deal with and their incompetence forced me to file an official complaint with the Consumer Financial Protection Bureau (CFPB) due to their absolute negligence. I had a partial claim that was done for deferred payments during Covid in 2020 and now that I'm trying to sell over 6 years later, turns out they never sent the claim to HUD so the closing company can't get the required payoff statement. Almost 2 weeks of getting the runaround from their under-trained phone call reps saying "they don't send that to HUD" and "the county is supposed to send that to HUD" (spoiler alert, that is NOT their responsibility) to now they seemingly have figured out after almost daily calls that it IS their job to do that, they may have delayed my closing by 4-6+ WEEKS. Which means they can now get even more payments and interest from me, smells like fraud doesn't it? I'll ask a lawyer. Twice they seemingly opened a case and had someone working on this and it looks like each time it got assigned the person went "I don't know how to do this and/or this isn't my job!" and closed it out despite me sending ample explanations/documentation, of course I never got a call or message about it. It's not my problem Loancare didn't do their job nor is it going to be, if I don't get a call back from your Resolution Team like they stated to me on their recorded line, I will escalate this as high as it needs to go.

Be very careful with this company. Some customer service representatives have been unhelpful,…read moremaking it very difficult to obtain assistance and information regarding mortgage matters. One of the representatives started hollering and fussing as if she were talking to one of her children. I reported her and asked the loan manager to investigate this matter. All I can say is my next mortgage will not, I repeat...will not be with this company!

This review is in terms of hiring for any future applicants. Please know that it is a waste of time…read moreto apply to this establishment. I received a rejection email over six months later. How is that going to be helpful for anyone in need of a job? At that point you might as well not reach out in my opinion. This is a clear sign that either their HR team is incredibly unorganized, does not prioritize applicants, or they took far too long to clear out their applicant pool after starting the hiring process again. This screams red flag to me and it should to you. This is incredibly disrespectful and poor etiquette. Again, do not waste your time and search elsewhere where they will prioritize your time.

The customer service at NFCU is top notch. All the tellers and staff are friendly and…read moreknowledgeable. AnaRea Buckley is teller that stands out and goes the extra effort to ensure all your questions are answered and your needs are taken care of before you leave. NFCU has some of the best interest rates for checking / savings accounts, credit cards and loans. For credit unions you can't go wrong with Navy Federal.

This Navy Federal normally allows me to get in and out quickly.There was no one in line so i was…read moredone in 5 minutes. The person at the door greeted me and the teller was nice. They offer lines of credit, debit cards, mortgages, car loans, gift cards and etc. I like purchasing gift cards for birthdays and holidays because its free with no fees to use. That's definitely a plus. I've been a member a long time and my transactions normally are pretty smooth. You will find longer lines around the 1st and 15th. But its not to bad. The credit unions normally have very competitive interest rates and they sometimes offer you perks for referring others to open an account. Some businesses even offer discounts for being a member here. Check them out!!!

I have emailed and asked this company, specifically Stephen Ryan, to remove me from his mailing…read morelist. We continue to receive solicitation mail via USPS. Not only is it wasteful, but it's spam and we are sick of it. STOP sending us spam!

Not really sure why people get so upset about receiving refi offers/junk mail. After opening up one…read moreenvelope for the first, and reading their "offer", I now look forward to shredding all of their letters. I'm thoroughly content with destroying these letters and not burdening the USPS with a 'return to sender' action. Your stamp, not mine.

This is the closest Navy Federal Credit Union to me. I've been inside a handful of times to get…read moregift cards. But mostly I am at the atm as all of my transactions can be done there. This location doesn't get crazy busy which is nice. The only downfall is there is no drive thru like most others. With three kids usually in tow I try to take advantage of the locations that do have one. Location is very clean and orderly.

I am writing a review because it's sad that we tend to only think to write negative reviews. I…read morejust had to write one for a different bank. Holland had been my go-to bank and the quality of service I have received has been consistent. They are always friendly, knowledgeable, organized, and willing to assist. No business is perfect but I will say I have been the recipient of excellent customer service from NFCU on numerous whether in the branch or over the phone.

Casey was very professional at all times, keeping me aware of everything that was happening, If I…read morehad any questions he was always available to answer. This was my first home purchase, I didn't know much about the process, he made it very easy to understand the things I had questions about. I really enjoyed working with him. Cannot recommend this man more, call Casey today!

I worked with someone else earlier, a decision I came to regret. The difference was night and day…read morewhen I finally turned the process over to Casey. We had 10 days left to close! To complicate matters, the seller claimed he had a better offer waiting and would be happy to see the contract fall apart. Casey was like the boat captain they bring in to pilot through particularly tricky water. I don't know to what to attribute the difference between Casey and the other company's loan officer other than experience, and knowledge. Casey is loaded with both and a mindset of what can be done! I'm typing this review from the patio of our new home entirely because I called Casey and he got it done!

Josh Tellefsen is the best broker you'll ever find! I bought my first home as an investment,…read moreknowing it was not my forever home, but expected to be there a number of years. Then just after two years of being in the house, I stumbled across my dream home that was in the perfect location and was literally a once in a lifetime find, AND just happened to be for sell! There were so many things that had to happen and so many stars that had to align for this to work out and thanks to Josh Tellefsen and Matthew Moffit at James & Lee Realty who moved worlds and created the perfect alignment, I now have it! Josh helped me come up with a plan for refinancing my first home and getting a fantastic rate on my new mortgage. Any time I would go into the bank for a money order, they'd say, oh you are buying a home? We've got great competitive rates! I'd look at them and say, uh no thanks, my broker got me a rate better than the bottom line rate you advertise! Not only did he help me with a plan and get me a fantastic rate, but he helped me get a great deal on insurance with a great insurance company, prodded the VA appraisers when they were creating delays in my appraisal and made sure I was informed every step of the way! It was so fantastic to get a phone call in the afternoon just to let me know where we were at even if nothing had changed, the piece of mind that he was tracking it was huge! I can't say enough about Josh and Matt, these two gentlemen have gone above and beyond and outside anything required of them just to help make things easier for me. They were always there to support no matter the time or day. I don't think there is any way they'll ever know how much I appreciate them, but if you EVER need a broker or realtor these are your guys! If you are in the market to buy or even just thinking about it, give Josh a call!