A website that cannot take my social security number in a basic input is inexcusable to me as both a loan holder and a software developer. UPDATE: I called customer service. "Invalid social security number" is simply a misleading error message. In our case, the transfer of data from Quicken (including the release of SSN) won't complete until after the effective date of the transfer. Then we will be able to make an online account. I am hoping the 60 day protection period ("expected and normal", per phone rep) for this transfer will mean that a naturally late payment (through no fault of our own - I cannot pay online without an account!) will indeed work out, and that the rest of the transition will be smooth. But as you can see, I am already a bit cynical. I will try to remember to update this review if things improve, though (with the caveat that a star will ABSOLUTELY be lost if there are extra fees for the convenience of paying online. This is 2020, folks. Paper is dead.) On the brighter side, our representative was very clear and kind. read more

Loancare is costing me an ADDITIONAL $1100 along with getting another mortgage payment from me (today was supposed to be the closing date on my house!!) but since this business operates like it's run out of a basement, we now have to pay for a rate lock extension for our Buyers so we don't lose the sale of the house. I said I would escalate things as high as I need to, and I know follow through is something no one at Loancare is familiar with, but they will all get to see what that actually looks like. I already filed an official complaint with the CFPB and am actively exploring any and all other avenues. 0/5 stars. Loancare is a nightmare to deal with and their incompetence forced me to file an official complaint with the Consumer Financial Protection Bureau (CFPB) due to their absolute negligence. I had a partial claim that was done for deferred payments during Covid in 2020 and now that I'm trying to sell over 6 years later, turns out they never sent the claim to HUD so the closing company can't get the required payoff statement. Almost 2 weeks of getting the runaround from their under-trained phone call reps saying "they don't send that to HUD" and "the county is supposed to send that to HUD" (spoiler alert, that is NOT their responsibility) to now they seemingly have figured out after almost daily calls that it IS their job to do that, they may have delayed my closing by 4-6+ WEEKS. Which means they can now get even more payments and interest from me, smells like fraud doesn't it? I'll ask a lawyer. Twice they seemingly opened a case and had someone working on this and it looks like each time it got assigned the person went "I don't know how to do this and/or this isn't my job!" and closed it out despite me sending ample explanations/documentation, of course I never got a call or message about it. It's not my problem Loancare didn't do their job nor is it going to be, if I don't get a call back from your Resolution Team like they stated to me on their recorded line, I will escalate this as high as it needs to go. read more

LoanCare - Proof that Loancare incompetence and egregious error is costing me $$$$ - Mortgage Lenders Near Me - Virginia Beach, Virginia

FURTHER UPDATE: They refuse to release my funds until I upload futher documentation, either a paid in full invoice (can't do as I need this money to pay in full) or an updated Waiver of Lien and Contractor Bid to reflect new money from insurance company (already uploaded insurance worksheet) The website will not let me upload the files. I have no way to upload the documents to them as they do not accept emails. The only reason a company doesn't have an email address is because they want to steal your money and not release it to you. I was told I can apply for an exception, but that takes 7-10 days. They will end up making me late making my payments and causing me to pay a 3% late fee despite this being entirely their fault. UPDATE: They are still with holding my funds. I sent them my depreciation check from my insurance company and they are dragging their feet to process and now telling me I will need to get updated forms from my contractor instead of sending me MY money and letting me be the adult and pay my bills. Again this process has been absolutely beyond frustrating and its appalling that this company can have this many negative reviews and nothing can be done. I had no choice in them being my loan servicer and my insurance company and contractor have never had to deal with a mortgage company this involved in the process but they legally can not be removed from the insurance checks. 0 stars should be an option and you would see that this company is rated a lot lower than the rating it has. They have been nothing short of a nightmare to work with in getting my home repaired from damage. In fact, I think Frodo had it easier trying to destroy the ring in Lord of the Rings than I have with this process. They delayed the start of my project by dragging out sending me my initial check (from MY money that I was forced to send to them and they take hostage) They cited endorsement issues saying that it wasn't endorsed properly because my credit union used a stamp and didn't use a pen (not their policy) Eventually they sent me $20,000 to start my work. The work is now complete and they are playing games again. They have marked my final inspection at 95% even though the job is complete but will not tell me why. I am just told it takes 3-5 days to review before they can send me additional funds. They are sitting on over $20,000 that I need to give my contractor who has completed the job and I continue to get the run around. At this point I would rather live with a gaping hole in the side of my house until my mortgage is paid off then have to go through this process again. read more

Don't ever do business with this company, very unresponsive, not professional whatsoever. I've had a issue with a escrow check from my deceased husband for over two years. read more

Routinely fail to send statements--what a scam!!! I have had so many complaints and complications with these people.

Just started having problems with Loancare since in my Mortgage monthly payments on 20 of June 2026 by Casher Check from my CREDIT Union on the 26 of June they received the Check and on the 7 of July they sent it back saying that I had insufficient funds and returned it back to the Credit Union. So the credit union never received the money back so now I am in limbo and being charged $30.00 for a return check even though it a Credit Union check money guarantee to be could. Got nowhere with customer service at Loancare so now I have to wait for The Credit Union to do a audit and try to figure out why Western Union would send back a return check to the credit union and not be able to say where the money at. I going to file a complaint with the AR state attorney office seem this loan company is committed fraud and scamming customers out of late fees read more

I was diagnosed with a rare blood disorder that is slowly killing me. I have been trying to take advantage of the FHA Forbearance program. This company goes out its way to make it as difficult as possible. There's always one more form. They conveniently block your login credentials to a sub form. Or other forms they want you to fill out. This is costing me time, money and stress that I don't need. read more

If I could go lower I would if you ever have an insurance claim on your home this company will hold your insurance money then turn around and say your neglecting the property and then tell you that theu didn't do that. Worst mortgage provider out there if you have the choice walk away from these people. I didn't they bought my loan which I feel should be illegal read more

Wow, I thought I was going to make an impact with my lowest possible rating but it appears that every customer that has been unfortunate enough to have dealt with loancare feels the same. Beginning with Pam, who claimed to be a supervisor within the customer resolution department, she made no effort to fix the fictitious insurance charge that was added to my balance, nor did she call me back once she "fixed" it. I don't know of any insurance company that you can call and say "Hi, today May 28, 2026, I would like to purchase home owners insurance to cover me from March 4, 2025 to April 4, 2026." and they would say "Ok, sure this is what it will cost to purchase insurance for the past." As ridiculous as this sounds, this is exactly what loancare is claiming to have done to justify charging me additional charges for a years worth of insurance from the past. Proof of insurance had been sent at the time of purchase but even it it wasn't, why would they wait 15 months later to notify me of this??? I can answer that.........they are crooked. read more

If I could give zero or negative stars, I would. This company is your worst nightmare. Do not sign a contract with them even if they are your absolute last resort on this earth. Why? Because they will cost you a ton of money. Let me explain their ineffectiveness. I am a person who makes payment on time and on top of my bookeeping. 1. Customer service failed to redact property address renewed by the builder and city even after providing proper docs. 2. Escrow failed to pay for my insurance, as in a computer error which went unchecked by Reps and that created a gap insurance for months. Even after 12 phone calls for over an hr each and being passed from a dept.to another, even after Supervisor opened up a claim and tracked every error on their part, 6 months later, they had the audacity to charge me 7,200 for gap insurance which they created from taking $ as an advance to my escrow. Some Reps hang up on you and cannot comprehend a basic situation. They read a script and speak like robots, with no understanding of financials and admin stuff. I should be payed for how long I spent on phone talking to these zombies and now down 10k in inflated insurances. EVERYONE working there is incompetent. Even when I thought I found a person willing to help me, they failed to follow up on the matter like they comitted, they failed to leave proper notes for others to follow, there is no comunication between parties. Every time you call is like starting from scratch. On top of it website is looping and after spending 45 min w Tech depart, they told me sorry, they cannot help me. So I am forced to call bc online is simply not accesible fully. I've encountered rudeness, absolute carelessness and looking at ways on how can I sue them. read more

Worst mortgage company. Customer service sucks not very helpful at all. Wish we never changed mortgage companies.

Horrible customer service...nobody can help when you call. They are very unresponsive.

They are taking forever to process the check we sent for the balance on their website. They also asked for more money unrelated to the initial balance do. Two checks for a significant chunk of money not processed by now. We sent our first check on the 12th of September. We are still waiting and waiting and waiting... but it seems like they are attempting to wait until we are priced out of repayment so that they can kick us out of our house. Made a subreddit specifically for this predator company: r/loancareLLCh8 PS... I would love to instigate a class action lawsuit against these reptilian vampires. read more

LoanCare - Exact dollar and cent amount owed. - Mortgage Lenders Near Me - Virginia Beach, Virginia

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I provided LoanCare with my HOA Master Hazard Policy, which they accepted by posting the Declarations Page to my account. Despite this proof of valid coverage, LoanCare failed to cancel their lender-placed 'Condo Unit Owner Hazard' policy. This directly contradicts what their agent told me on the phone and violates 12 CFR § 1024.37 (Regulation X, RESPA), which requires cancellation of lender-placed insurance within 15 days of receiving proof. LoanCare's actions are misleading, costly, and harmful to borrowers. Customers deserve a mortgage servicer that follows the law and acts in good faith. I strongly caution others about doing business with this company. read more

They made mistakes in my escrow analysis and refused to fix the issue until I wrote the CFPB. I want to highlight how frustrating it is to face such neglect and lack of accountability, which makes me feel ignored and undervalued. Now they took my payment first, put it all into escrow, and called to explain. Now they moved it all to principal, so messed up it is my mortgage payment. They couldn't care less about what they are doing to people. So much time is wasted on the phone with them; they never have a supervisor available, and even when they do, they mess up. read more

Worst company I have ever had to deal with! They cashed 2 insursnce checks in March 2024 and as of November 2024 it is still in their bank. Hours on phone getting mortgage company involved nothing works. Since they deposited im their account insurance company cant void them. Nightmare company to deal with!!! read more

Withholding my insurance funds and giving me the runaround. Apparently, this is a common business practice. I would give a rating of zero.

BEWARE OF LOANCARE!!! PREDATORY MORTGAGE COMPANY!!! They took advantage of Forebearance during Covid and obtained a $132,000 LIEN against our Home for approximately 14 months of forebearance.. our mortgage is approximately $3,300 so how they came up with a $132,000 LIEN escapes me!!! They refuse to negotiate and also WILL NOT PERMIT my Wife and I to obtain a HELOC loan even though we have considerable equity!!! Arrogant rude employees.. this Mortgage company is run by DEMONS read more

This company is absolutely the worst! I hate that my loan was transferred to them. I entered into a repayment agreement for one month while I was facing hardship and set up automatic drafts as agreed. However, my escrow payment increased significantly, which raised my monthly payment. Instead of notifying me about this change, I was hit with missed payment notices because my prearranged auto-drafts which I was explicitly told I couldn't cancel once scheduled were no longer enough to cover the new amount. This led to late fees being added every month without any communication from them. When I contacted the company, the automated system said I was only $78.35 delinquent, but online it showed I was a full month behind on my mortgage. Every representative I spoke with gave me a different past due amount, and I couldn't understand where any of them were getting their numbers from. It's frustrating beyond belief! Additionally, the escrow minimum requirement is a joke, and the way they apply the escrow portion of each mortgage payment is inconsistent and confusing. This company is a complete disaster and honestly shouldn't be in business. I've even started recording every conversation with their reps because the information they provide is so inconsistent and unreliable. read more

They eat nasty pills at this company. Their application process must start with: " If you do not know how to be rude, arrogant and ignorant to our customers DO NOT APPLY !!! They are constantly negatively reviewed on EVERY major review platform, yet nothing changes. It's obviously a top down issue. Their company motto probably is: THE NASTIER YOU ARE, THE HIGHER YOU RISE..... What a pathic, pitiful company. read more

If there were anything less than one star, this joke of a business would get it. Twice I've had damage to my home. Twice I've literally had to fight them to get the money my insurance company expeditiously paid to have my home repaired. The first time the damaged happened, I had to live in a hotel for 85 days. I went through three contractors because no one is going to work for free. The most recent claim I've had to deal with them on was a roof replacement from hail damage. I did my part. I sent in all required documents. Here it is over two months post damage, and i can't even beg the loss draft department to send me the money. The contractor is literally taking me to small claims court over non payment and I'm surer I'll owe court fees and any attorney costs. Just more money this business has cost me. The employees that I've had to deal with have been nothing short of amazing. I have zero complaints in that aspect, but they can only do so much. Avoid any mortgage company that uses Loancare for their servicing department. Avoid it like your sanity depends on it. Because it does. read more

Don't get your loan thru these people there are ripping people off. They will tell you that your behind know you have been paying them. They jumped my mortgage up to 1,330 a month an tried to tell me taxes an then try to say insurance. Ya ok. Then my taxes is included in my house and my property taxes, they haven't been paying that what so ever. There are ripping people off then claiming their helping people well their not. They should be sued and made to pay people back. read more

These people are a bunch of scammers! They refuse to return my escrow check. They keep telling me 4-6 weeks and the check never arrives. You can't get ahold of anyone either! It's seriously some kind of scamming company! read more

This is an absolute nightmare company to work with. No one in customer service has any idea what is going on, they all say different things. Not only that, but they are never around during BUSINESS HOURS on Saturdays like it says they are. Company has screwed me over left and right. read more

LoanCare - Mortgage Lenders Near Me - Virginia Beach, Virginia

Absolutely terrible. Existing home loan purchased by LoanCare and would do anything to switch back. Awful customer support and unapologetic about how antiquated and backwards their "way of doing things" is. Had a flood in mid-January. It's now JUNE. This company is holding my insurance check hostage and further delaying getting back for additional months. Rude, unapologetic and downright criminal. Awful awful company. Terrible humans. read more

I can't contact with them over the phone and website isn't working. They have a security breach, it has been more than a week trying to contact with them. Worst!!!! Trying to reach a customer service is impossible. My previous lender transferred my loan to them, unfortunately!! read more

Had problems from the first month when my loan got sold to them. There was a dispute back and forth between them, my previous loan owner, and myself over who i make my next payment to. That took a few months to clear up finally. Now after having refinanced with a different company thankfully, they failed to properly report to the credit bureaus. Not only did they claim the account wasn't closed but they reported that it was exactly double what the actual amount was. Over the last month and a half I've been trying to get it resolved and no matter how many people I email and talk to on the phone nobody is able to help correct their mistake. If i could afford to i would take full legal action against them for slandering my credit for the last 3 years. It in fact is the only thing standing in my way currently for me to get a home equity loan to do upgrades to the home. WHATEVER YOU DO change lenders as soon as possible. They will only drag you down. WORST COMPANY IVE DEALT WITH! Somebody needs to finally hold them accountable in the court systems. read more

I have been with LoanCare for only 2 years, but it feels like so many more years. I'm so happy I'm about to refi and change servicers; praying they are better. I have never had an issue with anyone I've spoken with at LoanCare; they have always been friendly and understanding. But that's about the only good thing I can say. They call and leave automated messages all the time for me to call them back, but the person I call back doesn't know what it's about. Or I get thousands of pieces of mail. Or now calls about insurance, etc. Another thing that I really hate is I make payments every 2 weeks, but they don't apply partial payments. Just a couple of more weeks and I can hopefully wash my hands of LoanCare. read more

IF minus 100 were a choice for rating, I would pick that. LoanCare is the subservicer for Lakeview who is the servicer for Stearns Lending who is dba Guaranteed Rate. On September 13, 2016, a closing took place with Stearns Lending who is dba Guaranteed Rate now. During that closing, monies were paid for prepaids and escrows which were not applied to the account until March 27, 2017 violating RESPA laws for this federa ly regulated mortgage. Stearns Lending has been noted in a l actions taking place when trustees have been changed in the records shown for XXXXX Register of Deeds regarding my primary residence. Numerous efforts have been made to advise the servicer, Lakeview Loan Servicing and subservicer, LoanCare to notify Stearns Lending dba Guaranteed Rate of the violations involving the RESPA violations as we l as other federal and state laws which were violated by the servicer and subservicer that breached the terms of the Deed of Trust. No response has been given to any documentation provided until i legal actions such as a foreclosure were concluded using coercion and threats to seize my primary residence after the death of the Borrower who signed the Note. The violations are so numerous that the space provided here would not hold a l the information. Accordingly, a Word document has been uploaded to provide a complete explanation to support this complaint against Stearns Lending dba Guaranteed Rate. The following laws have been violated by Stearns Lending dba Guaranteed Rate, Lakeview Loan Service, LoanCare: Lender, Servicer and Subservicer breached the terms of the Deed of Trust after the death of the borrower in 2022. Documentation providing payments had been made in compliance with the terms of the Deed of Trust were provided to Lender, Servicer and Subservicer but were ignored until 7 months later after Lender, Servicer and Subservicer along with Trustees completed a foreclosure process that forced surviving spouse to apply for housing assistance under duress and coercion into applying for State housing assistance due to Lender, Servicer and Subservicer's violating of federal, state and VA policies and directives to push the property through a foreclosure process to attain possession of surviving spouses primary residence which was passed to her outside of probate without lender's consent while under extreme hardship. The following federal, state and VA policies and directives were violated on this federa ly regulated mortgage to include, but not be limited to: Dodd-Frank, Garn-StGermaine Depository Institutions Act of 1982, US Code Section 1701j-3, 15 US Code 9056, US Code 38 USC Section 3732, VA Circulars 26-21-07 to include, but not be limited to Sections 2(a) and 2(b), VA Servicers Handbook M26-4 to include, but not be limited to, Appendix F, Chapter 5, and Chapter 9, VA Cares Act, VA loss mitigation options to include, but not be limited to, Waterfa l program, Disaster Modification Loan or Loan being referred back to VA for in-housing financing, VA Chapter 18 Infractions to include, but not be limited to pg 2-3 38 CFR 36.4316, NC GS 45-102, NC GS 53-244.111, NC GS Article 10 to include, but not be limited to, Section 45-91(2), NC GS Section 53-244.111, but not be limited to. Successor in interest and surviving spouse has made extensive efforts to communicate with Lender, Servicer and Subservicer to no avail and was quickly dismissed by Lender, Servicer and Subservicer regardless of certified mail, return receipt documentation legaly verifying payments were made. Due to the extensive amount of incidences of violations needed to be filed, a Final Notice of Amended Response in a Word document format is uploaded in fu l detail to provide a l occurrences of federal, state and VA as the violations are so numerous and so egregious this window wi l not hold a l the complaint. The attorneys for lender, servicer, subservicer and trustee has withdrawn from this case effective as October 24, 2025. Actions by this surviving spouse and successor in interest have continued in an effort to get Lender, Servicer and Subservicer to acknowledge their breach of the Deed of Trust but is disregarded and ignored. Surviving spouse has a complaint which was filed by VA Loan Technician in 2022 to the Inspector General that is sti l awaiting investigation along with other complaints filed with other government agencies that have been impacted by COVID or government layoffs. An updated transaction history has been provided which shows no corrections have ever been made. Filing a complaint with the Consumer Financial Protection Bureau will only initial legal action against lenders, servicers and subservicers if there are enough similar complaints against these lenders and servicers filed with CFPB for CFPB per the law. read more

Decent service. That's all I have to say. Sensible folks to query. Xxxxxxxxxxxxxxxxcccccccccccccc

Horrible company. Made an agreement early in October to change the payment date on my mortgage. They ended up pulling the payment on the original date. My account was overdrafted and couldn't pay my other bills. No stars for them. read more

If I could rate the 0 stars I would. Our mortgage went up about 400$. Taxes and Insurance whatever. Cool. But what is unacceptable is how none of the people that work here are on the same page. Do yall not have basic computer account system that allows you to put the previous conversation into yalls computer??? We negotiated our appraisal down and got a new lower insurance rate. We call they tell us it will take 7 days for our mortgage to be readjusted. We sent in all the paperwork days ago. We call to get an update they said they never recieved any paperwork on their end and that it would take 15 days to review (last lady told us 7 days). I have to get my husband on a 3 way call with the woman who wanted to argue with me. After he explains he can even see himself online the paperwork is there. He can see his new insurance forms on their mortgage website. The woman goes quiet and says oh yeah okay I do see them. Oh and the cherry on the cake was when one of the ladies I spoke to told me to get a job. We have lived in this house for almost 6 years never once paid our mortgage late, we pay it early even! The audacity of the people who work for this company. You should be ashamed of yourselfs treating people the way that yall do. 400$ mortgage increase with no heads up after 5 years of paying the same amount is outrageous. And for you people to expect to just pull an extra 400$ on top of what is already a high mortgage for a house that was built in the 70s with foundation issues is highway robbery. Yeah I get it its NOT your FauLT. Well yall could at least have some basic human decency and talk to people with respect, the same paying customers who help pay your bills! And this review sadly can't even lower your overall reviewing rating because 1.1 rating. Yall should be shut down. read more

Incompetent staff that gave me incorrect information leaving me with wasted time and money spent that I can't get back. DO BETTER LoanCare!

Terrible company. Penalize new customers. Terrible customer service. Want to make me refinance to not have to deal with them.

You can't get ahold of anyone .. ever! I was on the phone and managed to cook lunch, finish lunch, clean up, do a load of laundry , clean the living room before the automatic recording hung up on me. I hate this company. read more

If 0 star is an option I would. Background: My previous lender transferred my loan to LoanCare back in 04/2020; in 05/2020, LoanCare transferred my loan to another lender and stated to pay future mortgage payments to new lender effective 05/2020. Mistake: Loancare reported DELINQUENCY to all 3 credit bureaus saying that I missed the mortgage for May 2020 which I was no longer LoanCare's customer anymore affective of 05/2020. IN FACT! I paid April and May 2020 mortgages to LoanCare through auto payments. I complained in 2020; however, it was almost impossible to get to a real life person to talk to you on the phone. Now in 2023, the problem was never fixed and I am now disputing the mistake to credit bureaus and complained to BBB. If they still ignores the issue, I will suit the company with every effort. read more

My mortgage was transferred to LoanCare llc. They billed me a wrong amount. I spoke to a regular customer service representative who bumped me up to an "escalation department customer service representative". Both were very nice! As per the advice of their "escalation department" I uploaded documents via their website. I was told that a case manager would contact me. A week later and that still never happened! My next payment wasn't credited yet despite being paid electronically 4 business days ago. Apparently they are overwhelmed by taking on servicing more mortgages than they can handle. I hope they get their act together soon. read more

Horrible, horrible a-holes. They stole literally thousands in their own placed insurance which they could have avoided by contacting me first. A nightmare to get them back. Never return emails or calls. Horrible scammers. Happy I am no longer with them. Follow up with attorney. Make them pay by reporting them at https://www.consumerfinance.gov/complaint/ read more

If one has a choice, do not get your mortgage from LoanCare. My mortgage was transferred from United Wholesale Mortgage to LoanCare. It is all legitimate but the transfer was very sloppy without adequate notification. Then when one has an issue such as a double payment, their requirements for a payment refund are unreasonable and not possible within at least a months timeframe. Their agents are professional but in the least helpful. read more

I thought that after several years I would try to see if anything at all improved at this company. Nope. Still cannot logon to their website because it says I am not registered so I try and register and it says I am already registered. I want to pay off a loan but am terrified to do anything different with this company because every, single, time, they screw something up. read more