The way Dr. SHULER in Panama City Beach gives injections is so much less painful than the the way…read moreDr. Myers and Dr. Gupta in Pensacola and Fort Walton a Beach do it. And the time difference is amazing too. 3.5-4 hours with Gupta versus 1.5 hours with Shuler. Thank goodness for her. She is worth the extra drive!

Had an retina tear they took me in and did Lazer surgery in office that day. I highly recommend…read morethem.

I just got off the phone making an appointment. Apparently they have corrected any issues with…read morescheduling, I had just a few minutes involved in getting my appointment made. I will continue the review after my appointment.

Horrible service. Phone waits to get at a person or make an appointment take forever. 45 minutes…read moretoday. They take forever to get to you once you are in the office. Terrible office management. This is no way to run a business. This isn't a one time event. It is a consistent business practice clearly meant to maximize profits and squeeze in as many patients as possible.

Nobody there smiles is the 1st red flag. 2nd is the fact that you wait 2-4 hours to see a doctor…read morefor 30 seconds. A doctor that is ALWAYS late. It's all about the $$$ and not the patient

From the owner: Retina Specialty Institute provides care focused on retinal conditions and diseases and has offices…read morein Alabama, Florida, Mississippi, and throughout the Gulf Coast. Staffed by the Southeast's most experienced retina physicians, Retina Specialty Institute is a sought-after site for clinical trials. By employing their considerable expertise, leading edge technology, and the highest quality of patient care, the doctors at Retina Specialty Institute have saved more than 1 million patients from blindness.

I recently had cataracts removed from both eyes by Dr. Bansagi. Dr. Bansagi is a great eye surgeon…read moreand I now can see so clearly without glasses. I can also see great at night while driving. I wore eye glasses for the past 14 years. Dr. Bansagi answered all my questions before and after my surgery. The surgery was painless and totally successful. I would recommend Dr. Bansagi to anyone who needs cararacts removed. He is the greatest.

Dr. SmIth commented that I had very good insurance at initial appointment. I questioned the Office…read morestaff when presented my bill, but was told that was the way their system dId it. I told her I wanted to stay within insurance benefits but she encouraged me to try the anti-reflective lenses, so I paid $92 cash for thIs and my print out states I owe $0 balance. Office staff called to say they had made an error and my bifocal was toi large, and needed for me to come in and be remeasured. I got a call 2 weeks later that my corrected glasses were ready for pick up. I asked, "how, since I had not been in for remeasurement due to a leg injury." They stated, "we just went ahead and redid them." I received a statement from my insurance THAT I OWED $200! I drove the 100 mile RT to get my glasses and the bifocal area was so small I had to tilt my head up to use the bIfocal. I told them I think the office staff may be scamming elderly. In 60 years i HAVE NEVER HAD SUCH HAPPEN. She stated thet were a new office, but i replied it doesnt excuse INCOMPETANT STAFF. They don't belong to BBB so im alerting potential customers via YELP.

The office staff is great, the technicians are well qualified and explain everything to you. DR.B…read moreis wonderful and fast. He takes his time, and is a busy man. I would like to thank his entire staff for a job well done.

I went to see him for my cataract surgery. This man is a jerk. Told me my eyes were fine. Come back…read morewhen you can't see anything. I have worked for 35 years in healthcare and was totally shocked. I returned to my regular eye doctor and she was shocked. She sent me to Dothan to Eye Center South. These people were the best. Yes it was a long drive but when it comes to your vision you want the best. Dr. Sebastian Heersink is a jewel. Office staff were the best too. I only use readers for fine print.

My mother scheduled and paid for a cataract surgery back before the hurricane. She has patiently…read morewaited for rescheduling the appt due to damages to the office. In December she started calling and asking for her money back. Every time she spoke to someone, they would say the check was in mail. Needless to say, it's been two months and we are going to contact the BBB. I might also contact the local news agency as well. My mother is on a fixed income and she needs this surgery. This is a horrible business that cannot refund a customers money upon request. I will continue to rate on every forum I can find until my mother is refunded her money! Horrible!

I had asked for a eye check up and contact fitting. I asked how long it would take and informed 7…read moredays. After I went had my check up and fitting I am told it will be more than 10 days. As I was leaving the country on a job contract this cost me a lot of money lost! Previously this had been a 3 day process at an additional cost. Which was fair. I will never use these clowns again! Previously Mullís was a fine eye care but I'm afraid with Dr. Mullis's passing so has the qualities of his eye care facility.

This is specific to Dr Tokarev who works at this eye center. This is my opinion based on my…read moreinteraction with Dr Tokarev and his scheduler Dotty. Originally I was pleased with my consultation with Dr Tokarev and left a positive review. Everything changed once the consult was done and I needed to now schedule my surgery appointment. Getting a hold of the the scheduler (Dotty) is near impossible. After a couple of weeks of trying and leaving messages, I finally had to ask someone at the front desk to find Dotty and make sure she called me back. We finally connected and made the appointment (about a month out). 5 days before the scheduled appointment, they text me to let me know that Dr Tokarevs schedule "has changed" and that my original appointment on Monday has been cancelled. No explanation other than his schedule has changed. I think it is close to the worst customer service I have ever experienced in the medical field. If you use Eye Center of North Florida, I would NOT RECOMMEND using Dr Tokarev. I would ask for any of the other doctors and hope it works out. This truthful review is based off of my experience with this business.

Terrible with prompting communication, don't return voicemails, and don't give adequate…read moreinformation. I never leave reviews but had to stop and make an exception. Unbelievably let down with this office and the staff.