How do you have someone wait almost an hour and then tell me other people who got there after me…read morethat "they were here first" I think if my car was up next and you're telling me to pull away when I've been sitting in a line the entire time. Maybe "Cyrus" communicate with your coworkers before you insist on telling someone to leave the line. have the day you deserve.

Excellent customer service from start to finish. I scheduled a last minute appointment which they…read morewere able to get me in same day by 4pm. Got my BMW oil change with the proper European oil. In and out quick with a very friendly staff.

Have been to this location a few times. Easy appointment scheduling, quick but quality service.read more

I want to start out this review by saying I've been going back and forth with wanting to leave out…read morethe negative parts of my experience. Because really, everything was made right in the end. But at the end of the day, my integrity matters too much to me, and to be honest, I don't think I'll be back regardless. So here it goes. I chose this place after a couple prior inquiries I made to them over the phone in the recent past were both very positive. I made an appointment for 2:00 one afternoon for an engine light diagnosis. I showed up about fifteen minutes prior on the off chance that they could get it done a little early. No such luck. But that's fine, that was on me. I was sitting there for a good hour after my scheduled appointment and they hadn't even brought my car in yet. At one point around the hour mark the mechanic poked his head in the waiting area and said "Your car is going in now". Half hour later, it still hadn't moved. Finally almost twenty minutes after that, they figured out what repairs I needed and asked if I wanted to get it done right then. I obviously said yes. Since I, like most others, work and have very little time for things like that. After about ten more minutes of determining if they could get the part or whatever, I guess it was too close to closing to get it done and they didn't have the staff. He then explained if I left my car overnight it would be the first one they worked on the next morning and It would be ready by Noon. Then a bit further into the conversation, he changed it to 2. (???) Reluctantly, I left my car there and walked home in the scorching heat and sun because I didn't have any other way home, and was in too much of a time crunch to get my repair done. I have worked my fair share of retail, and although not quite the same, I am still very familiar with the concept of being really busy and under staffed. The next afternoon after 2pm I arrived by Uber (Even though I heard nothing from the guy I dealt with the previous day who said that he would call me, and my two phone calls to them went unanswered) to see my car sitting outside, which I thought was a good sign. Well, no such luck again. They hadn't even started it yet. I immediately saw red and broke down. The manager was very apologetic. The guy I dealt with the previous day wasn't even there (he made it sound like he was the one who was doing the work) and didn't communicate anything to the employees working the next day that my car was promised by a certain time. I was absolutely furious. I wouldn't have bothered to leave my car there overnight (which HE PUSHED ME TO DO for efficiency sake and it turned out to be a huge inconvenience to me) if I knew that he was going to drop the ball. All of that being said, the manager did extremely right by me. She is incredibly kind and went above beyond. In the end, I was extremely grateful for everything she did do make the situation right, and I can't stress that enough. However, the gentlemen that I dealt with the prior day definitely needs some additional training in customer service and communication. One of the things the manager offered me as compensation was a free oil change, which to be honest, after everything I don't think I'll even bother to redeem. I just don't have it in me. It may seem a little dramatic, but having work done on my car gives me so much anxiety as it is and I just don't want to face any of them again. My last point is, I can't stress enough how kind the manager was to me, and I really appreciated that.

Very friendly and great work -- Everett patched my tire over July 4th weekend, they were the only…read moreauto shop open, and they did everything quickly and efficiently for a good price.

Staff is nice, but that's all this business has going for them. Spent $1k to get my entire exhaust…read moreredone from my cat back. I had to take the car back though, because it was mounted wrong and melted my bumper. Now I have an exhaust leak from a bad weld that's destroyed my o2 sensor and is gonna cost me another $300 to fix. If you want things actually fixed, I know a homeless guy behind Walmart who could do a better job

I recently had to bring my vehicle for emissions testing and learned that I could get it done at…read morethe Firestone in Southington. Not all Firestone locations offer emissions testing so this was a huge plus. I liked that I didn't need to make an appointment and they took walk-ins. When I arrived, there were parking spaces reserved for emissions testing. They weren't busy and the gentleman that helped me was very nice. I was there for no more than 15 minutes, and I went on with my day. Their waiting room was very nice, comfy seats, and was very clean. I liked how quick, easy, and convenient the process was. There had been occasions at other auto shops where I've waited a half hour or more. Will definitely return again when our next vehicle is up for emissions testing.

I'm not one for hand outs or looking for something for free,I purchased thes tires on 12/23/2019 I…read morelive 1.5 miles to work,I put 11.000 miles on these tires in 5years 3months when the wife and I go out we take her car because truck is too high. I noticed my tire was going flat when I went to add air,I noticed dry rot in the tread .when asked I have a 55.000 mile tire with 110000 miles driven they will not pro rate tires how ever the manger who ironically was sick friday and Saturday ,I left my truck there for 2 days they didn't even fix the flat and told me about the dry rot policy.any tire purchased after 12 31 2019,really,I purchased on time .not satisfied here you lost a good customer I recommend you support the smal business man right down the road,J&M tire they back their tires up if you bought them there, and they won't give you an attitude like this manager did on Sunday March 29th, Corporate greed at its finest and don't forget you need wipers in cabin air filter, air filter they make commission selling you things you don't even need. SUPPORT YOUR SMALL BUSINESS MAN TAKING PRIDE IN THEIR WORK

Had repeat emmissions check done for 3rd time (my fault, between battery replacement and scan tool…read moreclearing codes). I paid the $20. When I went to leave after a successful pass this time, the owner came after me to tell me I did not need to pay and proceeded to give me my $20 bill back!! I was happy about the test pass, but him chasing me out the door to return my money was a stand up move! He could have done nothing and I would'nt have known anything. Kudos to the owner of this business!!! Been ther a few times before and never had any issues.

I love these guy. They are nice, professional, and fast. I had my emissions done with them 2x and…read moreboth times I was in and out and didn't have to make an appointment. I will be doing my oil change for now on with them too! Thank you!

Jeremiah was prompt in responding to messages. I needed front and rear rotors and brakes AND an oil…read morechange. He was fair and answered any questions I had. I will for sure be a return customer, and will recommend his business to others.

These guys immediately showed without upfront money and did an excellent job at a fair price. I…read morecouldn't be happier. Thanks guys...

This place always squeezes you in and does a great job. The mechanic is extremely knowledgeable and…read morefriendly. I have always recommended this place to people I know. Stan M.

From the owner: Wayne's Townline Service provides Auto Repair, Oil Changes, Tune Ups, Brakes, and Tires and Wheels…read moreto the Southington, CT area.

In my 58 years on this planet, I have only seen 3 other auto repair places run by guys who were as…read morehonest, as highly competent, as highly accommodating and as professional as Mark at Milo's Auto Repair in Plainville! Of those 3, 1 guy died, 1 guy retired and the other is way down in the Hamden area. Do NOT waste your time bringing your vehicle anywhere else if you live within 30 minutes of Plainville! Mark at Milo's is simply the best!

Mark and Garrett from Milo's are great and honest guys. They do great work and really work with…read moreyou. They give you honest feedback letting you know if you can hold off on a service or if you really need to get it done. I wont trust anyone else on my car neither will my family.

Prompt, professional service. A great crew at this location. I will continue bringing my vehicles…read morehere for services needed.

Update: no we will not contact as we no longer need the services. It has been confirmed you are a…read morescam Worst in CT. We left this place hysterical laughing at the twerps. The guys at the front act like they're running a mob business. Complete scam. Online they seem efficient and simple, make an appt, state what you need and a timeframe and they approve it. When arriving they said our 10-12 timeframe was.... Not what they were gona do. Instead they said leave it til END OF DAY to even diagnose. When we were clear we know the issue and were from out of state and had to get home they tried lieing and trying to intimidate us into what we needed. I told them no problem we have other cars to use. They became angrier and angrier when realizing we werent idiots just like 10 yr old school bullies who turn red when their antics dont work on you. We come to find out by asking others in the neighborhood that Midas is known to scam. They present as an organized online and then when you get there they hoard your car for 3 days before "looking" and then triple over charge you for some nonsense. Lastly we reported them to BBB who says they have gotten enough reports to fine them for scamming. We advised a few others and posted a public video hopefully they go out of business soon.

Hands down my favorite place to take my car. I love that they hand wash and dry it, so you don't…read morehave to worry about a brush or machine scratching the car. They do such a great job on both the interior and the exterior. They have different packages that focus on different needs. (seats, carpets, etc) This was my first time getting #7, the carpet shampooing package. My kid dropped a large sugary beverage and it spilled all over. I cleaned it the best I could, but the next day my car still had an awful overwhelmingly sweet smell. I felt like I had a brand new car after they were done with it! I've been coming to this car wash for 4 years and they never disappoint. They are pretty fast and efficient. They pay attention to detail and even vacuum my car seats- which I appreciate. I recommend coming early during the week because they get very busy. There's an outdoor seating area while you wait. I usually pick up food nearby and eat. (On Queen St, there's so many food options: Fancy Bagels, Starbucks, Dunkin, Ellie's Farmhouse - our favorite brunch spot... etc. Jersey Mike's, Chipotle, Moe's, Buffalo Wild Wings, iHop, a ton of fast food restaurants, etc. depending on the time of day!) I tell everyone about this place. They are wonderful! It's relatively inexpensive, especially considering that they have consistently done a great job every time. I've never paid more than $70 before tip. Tip is completely optional and they've never asked/ they aren't pushy or expectant about it. You can give a tip directly to them or discretely put it in one of their secure tip boxes. The cost of a wash without any special package is $20-something I think. (I forgot to take a photo of the sign.) They have a punch card for loyalty - and they do a free wash on your birthday! ****The prices in the sign photo attached to my previous review are old, from 2022. Prices have increased since then but they are still very reasonable!***

Amazing! Best car wash I ever got for the value!!! $30 they hand wash and vacuum clean the inside…read more I will be back!!