I came here in August 2025 for a hearing test to determine if my hearing loss could be connected to…read moremy employment. Drs. Crawford and Washburn were extremely supportive, even with my being a new patient. The staff treated me professionally, and everyone had the "health care attitude" you want in a provider. Dr. Crawford administered my hearing test and really took the time to explain the process to me, as well as the results. I feel like she is new to being a doctor, but she did so well, I am sure she will have a brilliant career ahead of her.

I WOULD NEVER DO BUSINESS WITH THIS COMPANY. My sister-in-law purchased hearing aids from them a…read morebit back. She and her husband were pretty frustrated with the compay. When I was visiting, I found she couldn't sync one of her hearing aids to her phone. I called the business and they seem nice on the phone so I thought I'd give a try to see if they they could help. I told them we could only sync one of the two hearing aids and then went in to see if they could solve the situation. They told me it would be $40. This struck me as poor service for the very expensive product they provided but I decided it would be worth to make the hearing aids fully usefull. After 20 minutes they told me only one could be synced because she had lost one and replaced it (through the insurance she had paid for). They'd given her one that could not sync with the other. It strikes me that they had not fulfilled their contract at this point because they had not replaced the lost one with one that was as functional. In any case, though they had provided a faulty replacement product and couldn't help me they Informed me it was still their policy charge $40 for doing absolutely nothing to resolve problems with the faulty product they had provided.

Dr Casey fit me in for a hearing test same day. As this is my first ever hearing test and I was…read morepleased that she listened to my concerns and went over the results of the tests in her office before I left.

I tried the "on line" Jabra hearing aids (same as Costco) for three years and was never satisfied…read morebecause they didn't fit well or address my tinnitus and high frequency hearing loss. No matter how many adjustments or how much time I spent with their staff, I just couldn't get the help I needed. I was referred to Dr. Casey, an experienced and patient Audiologist who has the right diagnostic equipment and represents many different manufacturers. We settled on Oticon hearing aids to address both hearing loss and my tinnitus. After three months, the difference is amazing and so much better! Dr. Casey has helped fine tune the many adjustments that Oticon offers and for the first time in years, I can now hear clearly in all environments without the constant, distracting tinnitus. I can watch TV, go to busy restaurants with friends and still have peace and quiet at home just reading. I actually look forward to putting my hearing aids on in the morning and wearing all day!! Thanks to Dr Casey, the premium hearing aids I bought have significantly improved my life - and my wife's!! Proving yet again, you get what you pay for.

I wanted get hearing advise from a qualified doctor. Not just somebody at the mall or costco. And…read morethats what I got with Tara Wheeler. Hearing lose is frustrating but all my questions were answered. Maybe got too much information :).

The worst customer service ever! I would give it a zero if I could. If you are not prepared to…read morespend the maximum amount possible, forget the friendliness.

I came here on 06.09.2024 for an audiology exam to help me with the filing of a VA claim. Dr…read more Kehrwald gave me an incredibly high and concerned level of care. In the best way possible, she comes off as a true caregiver rather than a more clinical physician. She and her office assistant, Jenkyns, were very helpful with the collection of my paperwork and exam results for my VA process. They both were quick and responsive with communication both before and after my appointment. I would readily go back to her for any ear-related issues.

They returned my hearing aids for new one. My complaint was with the original owner of Elite and…read morenot with Elizabeth. She went above and beyond to remedy my problems.

No good advice. $170 down the drain and was told nothing can be done and to get a second opinion…read more SMH will never go back. Doctor was careless and had zero sympathy.

Dr. Bickert found a very serious problem that my previous Dr. missed. CAT Scan proved him to be…read morespot on with his initial diagnosis. A tooth infection penetrating the sinus cavity. After I went in to see him, all my friends told me they go to him as well. Awesome staff Bill Nelson, Highland Village

Amazing! All the staff was amazing and the doctor took amazing care of my kiddo, would 100%…read morerecommend!

So, me and my wife took my 6 week old daughter there due to some breastfeeding issues and few other…read moreproblems. we spoke to our pediatrician beforehand and got told to go to this clinic for a possible tongue & lip tie. We got told by the doctor, there was nothing to cut in her mouth... we then proc to feel adamant about the ties, following we took her to a pedi dentist and they saw severe ties.. do your research. Time under that MD license matters.

Dr Taylor is a very caring audiologist. She takes time with her patients to understand their…read morehearing loss and to find the right solution in hearing aids to improve their quality of hearing and life. I have been super satisfied. I highly recommend the tv streaming device - my world has changed in the way I enjoy my tv shows

After my beloved PCP retired/moved out of state, I decided to try Bridlewood Family Healthcare due…read moreto proximity to home and because my prior PCP had stated that my medical records would be transferred there. The front desk staff was nice and the MAs friendly. They apologized and thanked me when I mentioned that I found a 6 day old urine sample in the restroom. Dr. Glaser was not friendly towards me. My visit was to be a new patient physical. He did not engage or try to get to know me at all. My face to face time with him was less than 10 minutes, and the only thing memorable that he said was that my insurance might not pay for my updated tetanus shot (they did). I went downstairs to do lab work and was there for about 30 minutes when they finally realized that Dr. Glaser did not order lab work because I had done lab work 7 months prior. Fairly certain that lab work is part of a physical...but whatever. I had already made up my mind that this man would not be my new PCP. A PCP should be warm and engaging, and someone who will listen to their patients when they are concerned about something - Dr. Glaser checked none of these boxes. Fast forward a few weeks later to the billing nightmare that followed, my insurance covers an annual physical (including the lab work he wouldn't order) 100%...but the first bill was coded as a new patient appointment, but they left the physical off. So I had to call the office about this...they made my patient responsibility $0 in their system, but then rebilled my insurance company with duplicate charges and overbilled by almost triple. I decided to call BCBS directly since I had yet to find a competent individual to help me at the practice. The insurance rep told me that one of the codes used on the new bill was for a psychiatric evaluation...OMG! I explained the whole situation again, and BCBS filed a grievance and the billing did eventually get situated. I have talked to others who have noticed similar billing issues on their statements from this practice...so definitely watch your EOBs here. Unreported overbilling is sadly something that happens too often in the medical world. I have given up on ever seeing my 7+ years of medical records from my prior PCP. I am fairly certain they went into an abyss of some sort in this Bridlewood office of confusion.

I've been going here for about 4 years now and I love this office. I've never had a bad experience…read more Getting in touch with someone on the phone can be frustrating for those that are not technically inclined. But if you use the Healow app, the docs are pretty quick to respond plus your care needs are documented. I started using Bridlewood, Dr. Glaser and his staff because the last office I was at didn't listen to me. I'm diabetic and trying to find the right medication has been much trial and error but my last office brushed off my errors. So when I first started with Bridlewood, Michelle Hampton heard me and started me on my way to finding what worked. I was sad to lose Victoria Thomas but it was an easy transition back to Michelle and they really do care. I have trouble with getting medication but that's due to my insurance not the office. Michelle and her team have been in constant communication with me and are eager to help where they can. I've had nothing but a pleasant and stress free experience working with the Bridlewood staff. My one complaint would be that I never got an Amazon gift card!