We have done two business sale escrows through New Century Escrow with Helen as our escrow agent…read moreand support by Justin Suh in her office. She actually has an entire team that helps get you through, but these are the two main people I interacted with most. Helen's entire team is profesisonal and helpful. Our first escrow as the buyer of business assets was smooth and closed promptly. The seller had their own business broker and we, as the buyer, had our own business broker. Our second sale was "for sale by owner" as the seller of business assets. We hired our business broker by the hour to prepare the contract and answer a few questions. We were mostly on our own, remembering how our first escrow went. But with Justin's care, help and guidance, we were able to close escrow smoothly. In our second escrow, without business brokers, we were in contact more regularly with Helen and Justin, who kept us and our buyers apprised of exactly what deadlines we had to meet to legally be able to close escrow on time. Our buyers were professional and cooperative. Helen also caught something vital to our transaction. We thought we had the lease document signed off by the landlord fully, but Helen caught that we needed one more signature for the buyer's assumption of the lease to be valid. We received the signed document about an hour before New Century Escrow closed on the day that our escrow closed. Helen and Justin had all of our documents ready to go on DocUSign and helped us get everything signed off quickly. On our close date, we thought all the DocUSigns were Helen, Justin, and their entire team really care about their clients. Also, Justin made sure that I knew what kind of releases were needed from CA EDD and CA CDTFA and told me exactly what I needed to do to get those releases. Within a few days after we closed escrow, we had both releases and we received the balance of our funds. If we need to use an escrow company to buy or sell business assets in the future, we will happily return to New Century Escrow. TL;dr: Worked with New Century Escrow on 2 different sales of business assets. Helen and Justin and Helen's team were professional and extremely helpful. Helen caught a missing signature in one escrow that would have made the lease assumption not valid if she hadn't caught it and helped us fix it. Justin guided us on CA state releases in order to allow all of our funds to be released to us in a timely manner. Our second escrow was "for sale by owner" and was very smooth. If we need another escrow company for business asset sales, I would use them again.

I cannot begin to expressed my appreciation for Justin. Justin was a God sent throughout our home…read morebuying process. As a first time home buyer, it was very challenging to navigate the real estate market. The seller of the home chose New Century Escrow as the escrow for the contract and we could not be happier. We will be saving this escrow company for all future business and home buying process. We had so many complications with our mortgage lending company and Justin was so helpful and was extremely communicative. He even went out of his way to come out on a weekend as our notary service and FedEx our documents overnight and even called to make sure we can close right after a 3 day weekend due to our lender's delay. He was just as friendly, professional and meticulous in person! He exudes so many amazing quality of professionalism and was so prompt and responsive. Highly recommend! Thank you Justin and the New Century Escrow team!

This escrow keeps sending encrypted, securely, passkey drag files and none of it works .. worst…read moreservice in an escrow company I have ever used.. never again will I use prominent escrow... beware...

I have been in Real Estate and mortgage industry for over a decade. Having worked for Banks,…read moreprivate lenders and mortgage brokers, I have dealt with a lot of different escrow companies. I normally try to steer away from large escrow companies and try to stay with local title companies because they are usually able to provide a more personable service and experience for myself and my clients. I have to hand it to Caress Zamora with Quality Escrow, she has been amazing to work with! She has gone above and beyond for me on my recent closing. Being an advocate for strong communication, Caress has done an excellent job of exceeding my expectations. Her responses were very prompt and quick. If she was ever unavailable, she would always return my phone call within an hour. She was also able to provide everything that my client and/or lender needed within a few minutes. I couldn't have asked for a better first experience, especially for a very difficult transaction. She is definitely an asset for Quality Escrow. I will definitely be recommending her, her team and be sure to use them again.

As a Realtor to difficult to find a good escrow company with great customer service values .I have…read moreused Westlake Escrow for several years and their services are top notch. No matter what day or time they are there to provide the services you need with great attention. Their services are the BEST!

Had a chance to work with Trisha Stuart Escrow Officer / Escrow Manager at Westlake Escrow, and OMG…read morewhat a professional and on-the-ball company. They are truly a pleasure to work with, they are constantly ahead of the plan and timeline, almost instant response time via email and phone, and truly a fantastic teamwork approach. IF you are a realtor or loan officer in the area, look no further and give them a transaction to work with you on, you will be very pleasantly surprised!

As the listing agent, I generally specify which escrow company to use and I have my favorites. On…read morethis occasion, the buyer's agent was very insistent that we use his favorite company, Good News Escrow, and because things were going as smoothly as they were I rather reluctantly agreed. Well, now I have another great escrow company in my arsenal. Cindy Kim and her team at Good News were amazing. I have very high expectations and standards and not only did they meet them, they exceeded them by being one step ahead of me all the way. This was a 20 day escrow and we closed 3 days early. Need I say more?? I highly recommend this company and will be glad to do business with them again in the future.

Selling a home can be emotional and I didnt know what to expect. I can honestly say that it was a…read morepositive experience and a pleasure working with Cindy and her Good News team. She is so kind, a great communicator, and truly a professional with great knowledge of the business. If you are looking for escrow, this is it! Thank you so much Cindy!

Ada was very understanding of our difficult situation we were in. She made the Escrow process very…read moresmooth for me and my other siblings in the sale of our Mom & Dads inherited house. We had chosen another Escrow office prior but determined that we were being overcharged so we canceled that Escrow and decided to go with Vision Escrow Group. I'm glad we chose to go with Vision Escrow because of the lower cost and the excellent experience we had with Ada handling the process. I would highly recommend Vision Escrow. Thank you Ada and Manny.

Mixed experience. Two team members were excellent, but a structural setup buyers should know about…read moregoing in. Marlene and Ada were the highlight. Responsive, fast, and they applied pressure at the right moments to keep my closing on track. During a stressful purchase they made a real difference, and they're a big reason the deal closed. I'd recommend them by name. My concern is at the ownership level. Based on the emails and documentation I received, the owner of the escrow company was also serving as the transaction coordinator on the listing agent's side. Escrow is supposed to be the neutral party between buyer and seller, so having one person on both the escrow ownership side and the listing side made me uneasy, especially when it came to guidance about what belonged in the transaction documentation. My advice to other clients: ask up front whether anyone holds a dual role in your transaction, and get any guidance about your paperwork in writing. I'd recommend Marlene and Ada without hesitation, but I'd go in with eyes open about that overlap.

Paulina was great! She knows her stuff. I was the seller. Escrow went smoothly and she was…read moreproactive in alerting me to issue's that would come up that were in my control so my wire would not be delayed. Her knowledge of HOA management companies served me well. Thank you Diamond Global.

I'm surprised by the ratings here on yelp, which goes to show you that you can't always just rely…read moreon bad reviews. I've had two escrows done by this company and Paulina has been absolutely amazing. She even came to our house on Labor Day (who does that???) to walk through the escrow paperwork and helped explain/notarize documents. We've had the pleasure of working with her to refinance our house twice and going through the escrow process with her. I also love her bubbly attitude and patience understanding we have 2 kids and taking the time to drive out to our house to accommodate. I've been in the service business for over 13 years and I have to say Paulina is the epitome example of customer service. If I could give her 6 stars, I WOULD.

Writing another review here into the year of 2021. I have been using Top Leading for many years…read morenow and have worked with both Amy and Jerry on many purchase finance and refinances. Amy and Jerry have been fantastic and perfect to work with. They get me the lowest rates on the market with the most cost effective fees that you can find. They turn time in communication, responses, paperwork and entire process has been impeccable. Amy puts in a lot of time to monitor the market rate and reaches out to me when she sees an opportune time to lock the rate. She is without a doubt the best I have worked with. I would recommend anyone and everyone to go to Amy for any loan needs. Thank you so much Amy and Jerry and keep up the great work that you do!

I was referred to Ammy by a friend who had recently refinanced their mortgage with Top Leading…read moreFinancial. Our conversations started around mid-December of 2020 and the entire process concluded at the end of January 2021. I was very surprised and happy that the process only took about 6 weeks as I have friends whose mortgage refinance process took at least 4 months to complete. At the beginning of my refinance process, I was shopping around and had also requested a quote at Loan Depot (LD) for my refinance (since another friend of mine referred me to his friend that is a manager there), and I absolutely despised talking to the rep that they had assigned me there. The LD rep would lose his patience when I asked questions about things I didn't understand and became not helpful when he realized that I would not sign a contract or move forward with him the afternoon he first called. He was extremely pushy and wanted to get things started right away even though it was right before the holidays. I didn't think I would be able to finish the process before year's end, so his urgency just didn't sit well with me. The moment that solidified my decision to go with Ammy and Top Leading Financial over LD was how both parties responded to me when I informed them I was shopping around. While LD was very quick and able to provide me a quote right away on our first call and Ammy informed me she would send me a quote the next day, the LD rep became aggressive in his response towards me as to why Ammy was not able to provide me a quote right away when he was able to, as if I had the answer. Later that night, Ammy had not only sent me a quote, but had also pointed out some of the differences between hers and LD, and spoke with me the next day to go over more in detail about the differences in the quotes. She was very patient and didn't sound aggressive or pushy when explaining everything to me. I was initially planning to send her quote over to LD to see if they could offer me something better, but when she ended our call by letting me know that it's okay if I don't proceed with their services, but not to begin two different loan processes with different companies because it's going to be a giant mess for me, that was the moment I decided to drop LD and proceed with Ammy. Even now as I'm writing this review over a month after my last communication with LD rep, remembering my experience with him is infuriating me. I am extremely happy with my decision to go with Ammy and Top Leading Financial, as the rest of the process was a breeze. Ammy even helped me resolve a last-minute issue relatively late on a Saturday night prior to me signing the final documents needed to complete the process the next day. Ammy and Jerry kept constant communication throughout the process and answered any questions I had quickly and professionally. If anyone's looking to refinance their mortgage and isn't too knowledgeable about the process, I definitely would recommend them to reach out to Top Leading Financial.

My husband and I had a wonderful experience working with Maryanne Matson while searching for our…read morefirst home. Buying a home for the first time can feel overwhelming and stressful, but Maryanne's professionalism, knowledge, and friendly personality made us feel confident and at ease throughout the entire process. She is incredibly knowledgeable and always on top of everything. Maryanne truly knows how to negotiate and consistently made our needs and priorities come first. What we appreciated most was her honesty and integrity. She is an ethical realtor who genuinely cares about her clients. She would honestly tell us if a home was not the right fit for our family, while still respecting our opinions and allowing us to make the final decision. Maryanne guided us toward finding a high-quality home within our budget and never made us feel pressured. She is straightforward, trustworthy, and excellent with communication every step of the way. We are so grateful for her guidance and support during such an important milestone in our lives. We highly recommend Maryanne to anyone looking for a knowledgeable, honest, and dedicated realtor.

Maryanne is a joy to work with. I needed to sell two properties, and she guided me every step of…read morethe way. I never felt that I was in this alone. She took the time to explain everything. We talked through all different offers and together we made the best decision possible. Maryanne always kept me informed of where we were in the process, so I never had to ask. Trust is earned and Maryanne certainly earned mine. I cannot recommend Maryanne enough. She is knowledgeable, professional and has a great personality. She is simply, the best.