Everything always goes well!! The staff is very helpful and eager to please!! Everyone is so…read morewelcoming and extremely knowledgeable about banking!!

After banking with Coastal States with no problems for 9 years, a recent experience with their…read morecustomer service has caused me to open an account elsewhere. I currently have no access to my money because of a mistake they made. A clerical error was made where funds were incorrectly put into my account 13 months ago. Unfortunately, I did not catch this, which I understand is my fault and I take full responsibility. However, the two women I spoke with practically accused me of criminal activity for a mistake THEY made OVER A YEAR AGO. This is completely unacceptable! When I started crying on the phone, she told me I was being emotional. They made no effort to apologize, accept responsibility, or offer sympathy for the inconvenience or anxiety they caused me. I understand they were doing their jobs, but to make the assumption that I intentionally did this knowingly and willingly is wrong and inappropriate.

As another reviewer has stated, I would rather drive the 15 minutes it takes to get downtown then…read moreuse this location. I've been with this bank for years and had been mostly pleased until my interaction with the employees of the Wilmington Island branch today. Normally everyone is very polite and helpful, but from the moment I walked through the door, there was the distinct impression that my business was not wanted. I was not greeted and the teller had a very sour attitude. Then, the woman that was supposed to help me notarize something was incredibly abrasive and rude. I understand if the bank cannot notarize something if the signature is not that of the person who holds the account with the bank, but there was no reason for me to be spoken to and treated the way that I was today. These are all older women, and I am a young woman and got the impression that they were judging me. I will never return to this branch again except to use the ATM. The service has gone incredibly downhill over the years.

I have been a customer with First Chatham bank for over 10 years and I can't say enough good things…read moreabout the Wilmington Island branch. The tellers are wonderful and even take time to recognize you, acknowledge you and even get to know your kids' and pets' names (there's only been one who isn't my favorite, but the rest are amazing). I rarely have a huge balance in my account but they never make me feel like my money doesn't matter. Keep doing what you're doing at that branch! (sadly, I have had a few horrible experiences at the Hodgson Memorial branch, but I've also had some great experiences at the downtown branch, so, I guess we can call it balance. I'll just go out of my way to go to the downtown branch if I'm in that neck of the woods and need to do some banking).

I am very pleased with the personal attention that I receive from all of the friendly personnel at…read morePalmetto State Bank, where I have been banking with for the past 50 years. They instantly know me when I walk inside and also recognize my voice when I call them.

Jose. And Elizabeth both helped my dad with his Bank app. They went very far above and beyond. I…read morecan't believe how awesome they where dealing with him. Jose said we did it cause it's the right thing to do! So I so so recommend using these ppl. They took the time to calm "a man in his years" while he's trying to use internet. Just can't thank them enough. I don't think this was the first time they treated him well, it's just the first time I was a witness to it.

We transferred our business accounts to UCBI back in August of 2025…read more We are extremely happy with our decision to move to this bank. The entire process was easy and stress free. Their customer service on- line and in person is exceptional. Lisa Harrington is such a wonderful asset to our companies. She has gone above and beyond to accommodate our many financial needs. Thank You Lisa!

I would not trust United Community Bank to provide the services of domestic or international wires…read more They did not know what they were doing and lost over $400 of my money I was trying to have them wire to France. Now with the money gone, not received by the intended recipient, they refuse to take responsibility for their incompetence. Instead, they chose to blame me, and just walk away, "Too bad". When an organization advertises providing a service, you expect them to be able to do that. I had a history of banking with them for over 20 years, and they would rather lose my business than to cover the loss due to their incompetency. Needless to say, I have moved all my banking services. During this debacle, they would not return my phone calls, and when I would visit the bank, I would be given different stories as to why my money was lost, with assurances they would find it and get it back to me. Did not happen. Poor training, poor service, poor customer relations. Poor Bank. Use a different bank.

I was so disappointed. I went there for a loan - the Okatie branch. I went in PERSON. I was told…read morethat I had to have an account t there for a YEAR before I could even apply for one. They didn't pull my credit, ask what I did for a living or what my income was. Just said "no" you don't have an account here. They didn't ask if I had ever had one - which I had -- to include a half million home loan through them and 20 years of military service - JUST NO. For the first time I needed some assistance. If anyone reads these which I doubt it would nice to have someone respond. I'm not a genius but this is not the way to run a business.

We really need to give a shout out to Lina, at Wells Fargo OKatie. If you are looking for a…read morecompassionate, knowledgeable, patient banker, please call her! I went with my 91 year old mom- and Lina talked us through everything we needed- it's like having your granddaughter watch out for all your financial interests. Truly, Lina, thank you! You are a treasure!

We were long time customers of Low Country Insurance Services…read more Unfortunately, the customer service ended up as extremely poor, with communication delays and mis information. I would not recommend this company.

Amazing service by Meredith at Low Country Insurance! She reviewed our annual policy prior to…read morerenewal and suggested changes to include named storm coverage. Because of her outstanding efforts, we not only saved on our premium, but we were covered when Hurricane Matthew hit. We are incredibly blessed by her service and professional expertise! Thank you, Meredith!

I was genuinely excited when I first started working with Farm Bureau Insurance and this local…read moreoffice. Ty did an excellent job helping me with my homeowner's policy. The pricing was competitive, the service was responsive, and I felt like I had found a local insurance partner that truly cared about its customers. Because of that positive initial experience, I referred several friends, family members, and professional contacts to Ty. Unfortunately, many of them never received follow-up communication. Some of my closest relatives attempted multiple times to connect and ultimately had to move their business elsewhere because they couldn't get responses. Despite that, I continued my relationship with Farm Bureau and carried both my home and auto insurance through them. Several months ago, I was involved in an accident with an uninsured driver. While Farm Bureau ultimately handled the claim appropriately, the level of support and communication I received during the actual incident was disappointing. As I sat waiting for law enforcement and trying to understand what steps I needed to take, I received very little guidance from the local office. Once the claim moved beyond the local level and I began working directly with an adjuster, the experience improved significantly. Recently, I decided to move my insurance coverage to another carrier that offered better rates and with whom I had previous positive experience. When I contacted this local Farm Bureau office to cancel my auto policy, I was unable to reach anyone by phone and left a message and requested a callback. Monica eventually responded, but only through email. The communication felt beyond impersonal and transactional, with no acknowledgment of a customer leaving, no effort to understand why I was moving my business, and no appreciation for the relationship we had built. (Making me feel all the better for moving on) When I replied, I got no answer, I followed up and never received a response. My policy was ultimately canceled as requested, but the overall experience left a sour impression. Looking back, the exceptional service I experienced at the beginning feels more like a honeymoon phase than a reflection of the long-term customer experience. While I have no complaints about the initial setup or the eventual handling of my claim, the lack of consistent communication, follow-through, and customer care ultimately led me to take my business elsewhere.