My family (2 adults and 2 children (2yo and 4yo) have had nothing but bad experiences at Southwest at the Corpus Christi airport. The staff is terribly undertrained and impolite. On our prior experiences of traveling with our children, they have been flustered at having to deal with all of us. We were told once by one staff member that she was not trained to do international flights. On another occasion my family was there more than an hour before our flights and we were chastised for being late. Today, we arrived 2hours before our flight. When making flight arrangements online, There were no options to book from Corpus Christi to Cancun therefore we made 2 separate reservations and booked 1 flight from corpus to Houston and another from Houston to Cancun. One attendant, Merillee I believe is her name, saw us waiting to check in when she arrived to work, 2 toddlers with us. Nonetheless, no one came out to help us for another 40 minutes. In addition to her being impolite and unaccomodative, she made it clear she did not know what she was doing. We waited another prolonged period , almost another 40 minutes, for her to figure out if she can get our bags straight to Cancun or we'd have to recheck them in Houston. She became obviously upset when my husband attempted to get a faster answer by calling Southwest Airlines and forcefully instructed him to hang up the phone. Not surprisingly, she came back with the less favorable response that we'd have to recheck our bags in Houston. I think we've finally had it. The staff at Corpus Christi Southwest is unaccomodative , short, impolite and adds stress to our travels each time. read more
