Excellent customer service and easy friendly place to get rings resized…read more They held on to my rings because I was out of town very nice people

Came in around 3:40 on a Saturday afternoon to get pricing for a ring. The young lady at the…read morecounter explained that they could not give us a quote so close to their closing time, but took our info down and the specs we were looking for and said they would email us the quote in a couple of days. Not sure what happened, but we did not receive the quote.

After over 20 years of shopping at Sergio's buying all types of Jewelry I am still a very satisfied…read morecustomer.

On my Wife's birthday, I purchased a piece of jewelry. My Wife is a very frugal person but…read moreoccasionally is willing to accept a special gift for a special occasion. This took me to Sergio's Fine Jewelers which is located in the Ellicott City section of Baltimore National Pike (Route 40 West). I had a very positive experience working with Carl and also Debbie Myers; I even briefly met the store's owner. We examined the 'estate jewelry' selection, which was quite nice. These are previously owned pieces that are made available for sale. I felt that we purchased an attractive piece of jewelry at a reasonable price. The store also provided appraisal services for insurance purposes. If you are shopping for jewelry, I would recommend that you stop by and review what the store has to offer. The sales representatives were easy to work with, knowledgeable and willing to assist you. Joseph M.

Whatever you do, brace for impact if you go to Smyth. They are rude, condescending, and swindle you…read moreout of your money. I went in for a replacement diamond on my wedding band. The initial person that greeted me was kind and charismatic, but once handed off to the guy that would actually help me, he examined my ring, called it a knock off, and when corrected that my husband designed the ring, he rolled his eyes and gave me a ya ok. Once rung up for getting my ring fixed I didn't feel like I had much choice. My rings were already taken and bagged up to be shipped off to wherever they outsource to. I was $165 deep. I wasn't shocked by that price, but once they gave me the itemized receipt I was. The diamond itself was $15!!! How the hell do you get to $165 from there? Swindling and being robbed in front of your face. I hate this place. I wouldn't have even gone in the first place, but there are so few trustworthy jewelers in the area. I will be looking elsewhere next time I have jewelry needs. Whatever you do, don't go there expecting to be treated with respect unless you come draped in diamonds and looking like you have a bag of cash.

Smyth's is a family owned business that's been in Maryland for years. They have three locations…read more(Timonium, Annapolis and Ellicott City). The staff were welcoming and friendly. I came to check out the Vintage Jewelry Event that showcased a vendor based out of New York. All the pieces were gorgeous. It was my first time visiting this jeweler and I plan to go back.

I ca me here during the last 30 minutes of business and they still helped me with replacing the…read morebattery of two of my watches. They were so nice, sweet, and patient! My watches work like brand new! This facility is very professional and I paid $30 for two watches to get the battery replaced. Not a bad deal at all. I highly recommend coming here.

Just picked up my Seiko chronograph that was in for repair: reinstalling minute/alarm hand that…read morehad been dislodged, replacing battery, replacing the rubber gasket that had disintegrated, and removing the gunk buildup around the second/minute hand buttons and crown for smoother operation. The watch was nicely cleaned and scratches seemingly polished out-- all for a fair price. Truly an authorized Seiko repair place with quality persons working who were also very helpful. Thank you for your professional work.

Pleasant and the price was just right I didn't have exact change. He told me to come back on Monday.read more

Aaron did a great job bringing my moderately priced mechanical watch back to life. I was worried…read morethat watch repair was restricted to Rolexes and Omegas, but he took care of it for a fair price. There is no physical storefront but Aaron picked up and dropped off the watch at my convenience in Baltimore and communicated with me through email the whole time the watch was in his care. I'd highly recommend sending him an email if you need watch repair in the Baltimore area.

Feels like home! Greeted immediately upon entering- aesthetically beautiful place so warm- Grandson…read moreis in love with G-Shock watches and they have what you want/need but if they don't have it they will absolutely get it in for you! Love the personable customer service-wouldn't go anywhere else after I've experienced the genuine love here. Honest jewelers!

Class place. Their design services can't be beat and you can't help but drool at how beautiful the…read morefinished product is . Great selection of estate jewelry which I am fond of as well. Service is absolutely fabulous and I never feel pushed to select something I don't want. Highly recommended

I would like to take this time to thank Corey for his generous hospitality, he was very patient…read morewith me and made me feel comfortable with purchasing my husband's Rolex for his birthday, he made sure I was happy and even reached back out to me to see how my husbands birthday went and to make sure he was pleased with his watch , thank you so much for everything Corey and I will be doing business with you again... u are wonderful to work with!

Potential life long customer lost to the competetion. Terrible…read more Although my first encounter was absolutely amazing my return was an utter disappointment. I now regret ever doing business with this company at all. Don't fall victiim to the shady low rate used car salesman tactics utilized by greedy businesses. Tariffs?! It's as if every other small business attempts to use any excuse to price gouge; there are other ways to keep the lights on guys. My 2nd encounter was remenecent of the good old '"due to covid" line so foundly used by salesmen as a means to swindle hard working people out of their money. Outright insulting to anyone with half a brain. After learning that trades were offered I brought in mutiple 18k gold necklaces to apply towards a possible purchase, yet another big ticket item only to find that low scrap prices were offered. To make matters worse their asking price was insane and absolutely outrageous. $180 per gram for 14kt gold- how criminal! A price point of $100 per gram over spot. A 200% plus market up. Needless to say this particar business has lost a potential life long customer, one whom that enjoys shiny and quality things. One whom doesn't shy away from a fair deal even if it's costly. In a time where many people are struggling sales on luxury items are few and far between despite what they'd lead the consumer to believe. After battling traffic for a quick hour car ride I found the same bracelet online for a fraction of the price they quoted. The same bracelet for litterally 60% cheaper. It is becoming quickly apparent why so many brick and mortar shops are folding. Lesson learned several jewlery stores in this mall have simply lost their ever loving minds.

Just called this business after hours on a Saturday and to my surprise the owner answered. He…read moredirected me to a way to get my low end watch strap cheaper than he would be able to do. Nice to deal with an real nice human.

This gentleman turned out to me the most honest Watch Guy I've taken my Accutron to three different…read moreplaces one place one at $850 to fix it cause it's a very sentimental gold watch that my father gave me when I was 18 years old so I made an appointment with Randy and he looked at it and went into his office and came back 20 minutes later saying the issue was the hands were touching which he adjusted and actually painted the error red like it was supposed to have been painted originally and the biggest surprise was he didn't even charge before and we're not take any money first thing I did was call my mom and she was totally elated and it's very hard to find honest people these days actually almost impossible I even offer him expensive bottle of scotch or cigars he said he doesn't drink the smoke very impressed regards George

We have gone here a few times for watch repairs and it's been great each time. Fast service, fair…read moreprices, and good work done. The guy working is always friendly and helpful as well. Definitely worth coming here if you're looking to get some repairs!

Quick and efficient service at very reasonable prices. Will be returning with my smartwatch next to…read moreget a larger band.