customer service is less that 1 on a scale of 1 to 10 - 10 being the best. I purchased a transmission on June 1st, it is now June 22nd and still no information on shipping or when I may receive the transmission. The repair shop is charging me storage for the car - and southwest engines dont care and dont have a clue what is going on the the transmission. The customer service Lady that answers at ext. 4002 has no infromation and just lyes to tell you what you want to hear - your transmission is being tested, your transmission is being cleaned, your transmission is being inspected - each process takes a week. My grandmother can do these processes in one day. If I had to do this all over - I would shop somewere else read more

the worst experience in dealing with a company. I ordered a used motor from them in Jan. 2026, it arrived damaged, I declined delivery and spoke with the warranty dept. (only women answering calls and barely speak English, and are hard to understand) they processed a refund within 48 hours. I then placed another order and their webpage declined my credit card payment so I tried a different card and it went thru. that motor arrived in decent condition. then I received a text from them that another motor was enrout. evidently they put thru another order using my original credit card and now a duplicate order was on its way. they would not cancel delivery, but instructed me to decline delivery, take pictures of in-delivered motore and email them to the warranty dept. I did just that. well now it's been 15 business days and today I spoke to 4 different agents each of which gave me another run around story of how the claim was now in the finance dept for approval. each time I requested to speak to a supervisor and each time I was disconnected. with all the complaints I have seen about this company from people all over the US, is there a way to sue them as a group? read more

Worst place to do business, I ordered an engine, canceled it a few hours later. Took them weeks, song and dance that the person who handles cancels was out of the office and such. Long story short, I had to file a dispute with my credit card company to get this resolved, they didn't ever acknowledge anything to them. Beware of these people. read more

Had one of their engines installed, less than 30 miles later, got check engine light. It was a fault with the engine, guess what they did not cover it.... Because that was considered normal wear and tear..., seriously? Would never use them agin, I had read the reviews, should have taken note of them! Would like to give negative marks, something like -100! read more

Do not do business with this company. They sell engines that have not been tested and will ship you junk. There warranties are useless and they do not stand behind anything. I spent over $8,000 for an engine with a blown head gasket. I spent $6,000 removing the old engine and reinstalling the one that they had provided. When installed and started up it was blowing smoke. After spending another $1,100 for testing and diagnostic on the engine it was confirmed to be a blown head gasket. At that point I submitted a warranty claim and provided all of the documentation to SWENGINES. After a runaround for over a month and no communication except with there call center I was informed that the warranty was voided because I was driving the vehicle. The truck was never driven and never left the shop. I am now left with $15,000 in expenditures and no truck to drive. And now I have to spend the same amount for another engine and labor again for removing and reinstalling. Totally disgusted and financially ill over this whole experience. read more

Worst customer service ever! They take 30 minutes to answer your calls, no supervisor is ever in, will give you the runaround, transfer you without notice. I don't even need to file a claim, I just need my invoice that states the miles the engine had when I purchased, that is all. Supposedly they can't provide that. Why? Because they didn't ship what was on the quote? I need to file this with my insurance and they can't get it to me. It's so easy for them to do this but refuse to do it. Makes you wonder why. read more

Southwest Engines - After 42 minutes, they still haven't answered. Still waiting. - Auto Parts & Supplies Near Me - Cudahy, Wisconsin

I ordered an engine. It was not delivered in the promised 10-14 business days. I've now had it a week and it's nothing but a paperweight. I've called numerous times. No one calls back. In fact they don't have any ethics or morals. They have hung up on me and now refuse my calls at all. They don't know how to treat customers. The coil packs were melted onto the plugs. After a few days I got to the plugs and there is no way this engine has run in at least 5 years. The plugs have no tip and are rusted. With the he amount of rust in the cylinders this engine must have sat in the yard for years uncovered. Yeah I'm ticked, even more so that they won't fix the problem. I did revenant email that said, "Good day sir, you just need to swap the oil pans and intake for that to work sir. Thank you! " Yeah, that's a big fat NO. Apparently y'all don't know Jack about engines. read more

Southwest Engines - Broken coil pack at the level of the head. - Auto Parts & Supplies Near Me - Cudahy, Wisconsin

See all

I wish I could give less than a one star. We were sold an engine with 55,000 miles on it but - found the tag and the real mileage was 160,000 miles. Same thing with us as James M. - no morals whatsoever. Hung up on us every time we called. This is what they do so they can cheat people. How in the world does the state of Wisconsin allow people like this to be in business! It is very disgusting. They will have to answer one day and it WILL come back on each and every one of them (only about 4 workers), especially the owner of the place. If you purchased with a credit card - file as a scam with your bank. They will get it back. read more

Good day just need everyone on the same page. I have been asking for my money back from swengines. I had a loan from equity Had it paid off a couple days after receiving the motor. Then found out it was the wrong motor. Got it sent back To recive a refund Brian said from SW. They had nothing else at this time to send. Pay tomorrow. Set me up with equity. The two have been very nice in helping me out through all this. Swengines can't say that. Invoice #402596 3.7 motor. Ex.2066 Sanch he talked to me three times. And said refund is on its way. Ove two months now. . Scott green never called back. ex. 2036 is Dale never picked the phone up. ex. Gabe hung the phone up. Lisa shipping helped out then started to hang the phone up. Got sent over to a Ex.#6 Margret 3 times got hung up on all 3. Got a call from Bill Jones... I'll get to the bottom of this never did. The loan com. Have been sending and calling I said thank you to them for trying. One call back over a month now finance your getting your money. Nothing to me yet. So, BBB has the COMPLANT in their hands. This has been going on since September. I have all the calls names times what they said or hung up on me emails from Brian That I started with nothing from him either. All Emails have been sent with all the numbers name to BBB. F Thank you for filing a complaint with the Better Business Bureau. Your complaint case number is f607199b-7a2b-11ed-b304-0e63a05a1194. Better Business Bureau ®   Subject: Thank you. We've received your complaint. F Thank you for filing a complaint with the Better Business Bureau. Your complaint case number is f607199b-7a2b-11ed-b304-0e63a05a1194. Just give you a heads up. I put all the people an numbers who I called an talked to. And got hung up on. Mr. Stocker, copied here, called today and said that he still has not been refunded from SW Engines for the product he returned. To recap, Mr. Stocker paid his Equity loan in full and after that SW Engines accepted return of his product. SW Engines agreed to refund Mr. Stocker however, Mr. Stocker has not been refunded nor contacted about this. Can someone please follow up with him as to when he can expect to receive a refund? We are unable to assist him with this so I have included SW Engines and Pay Tomorrow in this message in hopes that someone will follow up with Mr. Stocker regarding this unresolved issue. I sent in what was going on with them and They have called me back got really rude with me. I got a check from them, but it was not full amount. So Dale one of the bosses said he will get me the rest of the money. They still have not. I have names numbers conversation. Emails on all what is going on. This was the wrong motor an they are not holding up to the warranty end. It was them who messed up. If I have to summit everything, I put down the first time till now let me know. Ill send everything to ya. Hi Malik, Thank you for the phone conversation and clarifying the differences between the engine for Lester Stocker. If you could, please send me a copy of the RO that explains the reason this motor is needing to be returned and replaced. I believe this to be sufficient since the engine is back together and we cannot visibly see the differences without taking the timing cover apart again. Thank you for your help Brian Morris 541-971-6290 Ok no one is getting in touch with me. neither Sancho & Dale I need info on the money. It doesn't take this long. If it would of been a good motor to be put in an something went wrong with just think how long, it would take to get it fixed. read more

Throw away your money and waste your time if can afford it. Southwest engines is a scam organisation. They will never replace your engine but will sell you some junk that will explode or stop working completely.They will never pick up your call as soon as you select the warranty department.I bought 2 engines with them. Both did not last 3 months RUN RUN RUN RUN RUN RUN With your hard earned money. read more

Southwest Engines - Auto Parts & Supplies Near Me - Cudahy, Wisconsin

SLOW shipping and BROKEN parts!! Trying to get a hold of Customer Service is a PAIN! - Every time a sales person finds out I am trying to get answers to a broken delivery item they either 1 hang up on me or 2 transfer me to a number that disconnects me after a few rings! - FINALLY got a hold of someone and they basically said well, that's not our problem that the water pump and wiring harness were destroyed during shipment!! - WHAT?!?!? I purchased an Engine and only half of it is usable!! - Can't use it at ALL without the wiring harness or the water pump! - Terrible! I would NEVER recommend this company!! read more

Terrible company to buy from, wrong information given . Sent me the incorrect engine and then lied about sending a new one.

A nightmare from start to finish. 6 week wait after calling each week. Dirty and no shrinkwrapping. Unstrapped and laying on side. Crankcase full of dirty oil and leaking. A $2,000 mistake. read more

Southwest Engines - Auto Parts & Supplies Near Me - Cudahy, Wisconsin

It took a month to get my engine, it was a blown motor, my shop tried to make it work at a cost of $5200. I have an open claim with this company, they will not respond, they shipped another motor to my shop that was actually good. I still can not get them to contact me about the labor bill for the blown engine they sent me the first time. Thieves, irresponsible management, claim department is a joke. Never buy from them. It will cost you double in the end. read more

They advertise engines with fictional mileage amounts. If you are shopping for a engine or transmission, REQUIRE a VIN number. There is no possible way they have a large supply of 65k miles engines for a 14-year-old truck like I was shopping for. Ask a lot of questions from their salespeople. I was calling everyday looking for information about my order-finally filed a dispute with my credit card company. Lesson learned. read more

Southwest performance parts has poor business practices. On the part I bought, it said there was over 50 in stock, turns out that # includes stock being shipped from the manufacturer. With that they dont ship direct to customer or expedite shipping. Then I told them I wanted my $ back and they shipped anyways. I then reviewed the item on their website as a 1 star review stating all that, they changed it to a 5 star and "Good product!!". I also checked their address and google shows it's a generic mail store... After that I talked to my bank to get my $ back... DON'T BUY FROM SOUTHWEST PERFORMANCE PARTS!!! read more

I paid for a 5 year 50,000 mile warranty on a used engine from Southwest Engine Exchange, from Springfield, Mo. It started a light knocking at 4,000 miles. At 7,008 miles my mechanic discovered metal shavings in the oil, and said it was a lifter knocking. Southwest Engine said it was not under warranty. My paperwork shows it is clearly stated that lifters are any knocks are covered under the warranty. However, they keep saying its not covered, and hang up on me. Your Invoice # is: 351219 *Please complete and sign your invoice online HERE at this link.. ORDER INFORMATION Item(s) Ordered Used 300-05253C 2004 Chevy Tahoe Engine 5.3L VIN Z (8th digit) 5Yr or 50K Miles Parts & Labor Total Parts Cost: $1245.00 (This charge will appear as SWE on your Bank Statement) read more

OK, so these folks (SW Engines) are now contending with a STATE LAWSUIT [STATE OF WISCONSIN CIRCUIT COURT MILWAUKEE COUNTY :: 17-CX-04] Filed 06/23/17. See: https://www.doj.state.wi.us/sites/default/files/news-media/6.23.2017_Midwest_Auto_Recycling_SummonsComplaint.pdf The lawsuit alleges these people, under 14 company names, have ripped hundreds of people off over a 5+ year period! So? 1) Because of this lawsuit, the company is making good on bona fide requests for pick-up and refund of fraudulent engines purchased from them. -- A much better idea than continuing the rip off and facing the full force of the Wisconsin State Attorney general + consequences. 2) IF they do not promptly honor your request for a refund of your money, you have the option of filing a complaint with the Wisconsin State Attorney General, referencing the above lawsuit and requesting a refund. As a result of this pending lawsuit your chances of getting all of your money back are greatly improved. Good Luck!!! read more

This company has left us high and dry. We ordered a drop in engine that once received was verified by our auto shop to be incorrect. Both my husband and the shop owner tried several times to contact the company to fix the problem. They were told that the engine would work if they used some different hardware then they just quit answering our calls and emails. We disputed with our CC company, but SW engines told them we disputed before we even received the engine and that we signed something saying we would accept a drop in engine. Apparently the CC company doesn't understand what that means because they denied our dispute and now we are stuck with a 6K bath on an engine we can't use. We own and operate several businesses in VA and this is not how a company should operate. Stay away from this company read more

Apparently we aren't the only ones experiencing issues. They "lost" our engine after shipping it and we cannot get anyone to pick up the phone. Rude customer service agents. Don't waste your money. read more

Do not buy a engine from SW Engines. I bought a engine that was supposed to have 75000 miles on it but 145000 was written on the intake manifold. I cost me $1,600 to have it installed and diagnosed to find it had a bad cylinder. After two months of aggravation they sent me a good engine which cost me $1,300 to have installed. I am trying to be reimbursed the $1,300 for the install of the second engine. I am getting the runaround by Sancho Pike in the warranty dept. Do yourself a favor and do not buy anything from SW Engines. They are not honest. read more

I would take a horse down to old town road before I purchased anything from this company. Not only did they take money from my account before even aquiring the shipping address they also hung up on me as soon as they got my payment info. When I finally had enough of trying to be more polite to their customer service rep than they were to me and asked to cancel my transaction they cursed at me and hung up again. I don't have much more to say other than their bbb rating is an F and they have multiple lawsuits against them. Anyone who speaks to these people and doesn't see the red flags about how they conduct business is probably about as wise as their salesman who couldn't even process an email correctly. Thank goodness sw engines doesn't have the monopoly on engines or I would be mounting a horse! Because before I gave them a dime that's exactly what I would do. read more

These guys are crooks and frauds. Southwest Engines will rip you off as sure as the sun will rise. On 4/27/18 I purchased a 6.0L gasoline engine for my 2011 GMC Savana Van for $2850.00, plus spent $1500.00 to have it installed. It was ordered and paid for on 4/27/18, but did not arrive until 5/21/18. When it arrived, it was painted to look like new (wrong color), but was only a cover-up. It came with a 5 year/50,000 mile warranty, which was not worth the paper it was printed on. After 34,000 miles the engine developed a knock. I have always used Mobil 1 5/30 oil which has been changed at the recommended intervals. After contacting the Warranty Department, I was told the warranty was never activated, which I disputed. They said since it was not activated the warranty period was only 6 month, which has now expired. I asked for a copy of the warranty information and was told that information is only provided to existing customers and since my warranty has expired, I am no longer a customer. They then hung up. This is not over. I will be contacting the local authorities to file a complaint, and pursue every legal option to recover my expenses. Do yourself a favor and find another supplier for your engine and/or transmission needs. Southwest Engines, or whatever name they are currently using, are crooks and deserve to be put our of business. read more

I bought a 2003 BMW engine with 63K on it for a lot cheaper than other places selling the same engine with more miles on it. I fitted it in with all of the changes required to keep the warranty active and it started first time and purred like a kitten. After putting in the order I did a search on SW Engines and all I saw were bad reviews. I started to panic and asked them to provide me with the VIN number which they did. I check out the engine and the previous car it was in and everything seemed ok. However, because of the reviews I kept hassling them for more information and I even took out a fraud alert on my credit card just in case the engine turned out to be a dud. When it arrived, it had been painted but thats only cause they wanted it to look clean but the performance was spot on. There was absolutely nothing wrong with it and its still running very well (6 months later). read more

Letter from BBB SW Engine telling them I was charged a 25% restocking fee I never received the engine how in the world could I be charged a restocking fee. DO NOT DO BUSINESS WITH THIS COMPANY Run and keep running I'm out $241.25 for now. That's a little hard when you are 78 years old and retired I'm still working with my CC on this. The BBB is toothless when it comes to helping you. I think it favors the company's not the consumer read more

A scam site. This is not a business that sells engines!!!!! This business is making its money off of restocking fees for motors it doesn't even ship. Rude, angry customer service. DO NOT BUY ANYTHING Lesson learned, now no engine and the cost of an attorney to deal with it. Not worth squat read more

When the engine in our 2004 Jeep Wrangler Rubicon slung a rod, we searched high and low for a new engine, but non were to be found. After talking with several dealerships and mechanics, they suggested a used engine. So, when we found the "Grade A" engine for our Jeep listed on Southwest Engine's website for considerably less than we could get a rebuilt engine we were excited. We read reviews about the company, and despite the overwhelming bad reviews we assumed only people who were upset at the company were posting. So, we ordered the engine for $1850+/-. Their contract states "Delivery within 7-14 business days...". That's bull. After waiting 28 business days - not calendar days - we still had not received the engine we'd paid for over a month earlier! After calling the company EVERY DAY they continued to give us the run-around until we hired an attorney to get involved, due to their breech of contract. After much research by our attorney, he found this company doesn't have an office in CA as their website states, at all. They're acutally based in WI, and go by the name Engine & Transmission World. And, they're being investigated by the BBB and the DOJ for FRAUD! Our attorney issued a breach of contract letter (for $150), and we had to go through Visa to get our money back. The day they received our attorney's letter, they shipped an engine out to us, for which we refused delivery. We didn't feel the engine we were sent was as it should have been. We've turned this information over to the DOJ to aid in their investigation. Steer clear of Southwest Engines (aka SWEngines, Engine & Transmission World, ETW). They have other aliases, too, to evade criminal prosecution. Do your research before dealing with them or any of their other business names. It's a SCAM!! We have since ordered a reman engine from Jasper Engines and it was delivered the day after we ordered it. So far, so good with them. read more

BUYER BEWARE I purchased a used engine 5.9 diesel from Southwest and had it installed in my truck...it proved to be bad(rod bearing) and after approx. 6-8 weeks they replaced the motor with a good one. My shop charged me $2,025.00 for replacing the bad motor. The warranty agent only allowed $500.00 towards the replacement labor. Southwest agreed to pay for the installation of the new motor and have reneged on the balance due. read more

SCAMMERS- We Ordered used Engine for our Buick. They sent a bad one that has Metal in the engine. We tried to contact them for several months. Our Auto repair tried to contact them. They started out sounding like they would help and do warranty on it and then they dropped off the communications. They did not return calls or help in any way. We are still waiting for them to return calls and exchange for an Engine that works. Never order from them again. Never order unless you want to throw away your money. SCAMMERS... STAY AWAY!! read more

NEVER NEVER DO BUSINESS WITH THESE CLOWNS. I waited on the phone ofr a RUDE SOB to just pass me on to another LONG WAIT on the phone......I hung up and called back. Ordered my engine on August 12, 2019 and it was shipped out on August 30th, 2019 and arrived Friday September 6, 2019. THAT is NOT 7-14 days. Hell it was not shipped out for 18 days after I ordered it? I AM SCARED after reading these reviews.............RUDE People on the phone tells you everything you could care less about and avoid answering you........they never return calls. They have a Five year warranty and cannot give me a VIN number tell em to email parts@engine-tarnsmission.com and by the way they have aliases all over the country which are simply FAKE! Prices are great warranty offer is great BUT THE REVIEWS SUCK!! SO far this ordeal has cost me over $1500 in lost time and wages. and the engine is still not out of the crate. I AM scared it will be a POS! IF they could allow me to TAKE AWAY STARS on other Reviews they would have have zero Stars! Want to HEAR me repeat this information call me! www.jeffstorrsmedia.gotmygocard.com read more

Do NOT use SW Engines or their carriers (R&L or Mt. Valley Express). I lost a thousand dollars and precious time trying to do business with SW Engines. They lack in product (I received a cut-out of a field car cruddy oil engine that was NOT rebuilt. Still had old gaskets), communications (do not return daily voice messages or emails), customer service and refunds. I thought I was going to be saved and receive a rebuilt engine. Instead I got a nightmare that lasted four months. read more

Ordered a used 2003 Toyota Corolla engine on 5/28/21. It was installed at a Toyota dealership. The engine misfired, blew carbon out the tail, with fumes coming from the manifold. It would not run. Complained to SW. They asked for diagnostics and videos which were sent to them. Claimed not to be able to view the video. Stalling. Asked for a refund. Still waiting. Can't recommend. read more

If you want a terrible experience buy a motor from these guys. It won't only take forever to get to you it'll come broken so you end up spending what it would have costed you to just go buy a new motor from a reliable company. I wouldn't go through these guys the customer service is awful you don't get any information on shipping it takes forever for them to process it and when they finally ship it looks like a five-year-old packaged it. Save yourself the headache just don't buy from them!!! I am now going on two months without a vehicle because they can't seem to get their act together and send me a motor that actually works. read more

My transmission is to arrive Thursday July 7th. I ordered it on June 11th. I called and got good service. Helping me not to be confused about the Email. read more

Southwest Engines - It arrived, tracking said the 7th - Auto Parts & Supplies Near Me - Cudahy, Wisconsin

See all

Well I really wish I would have seen these reviews before I ordered my engine, however as I now know the company works under 14 different names and is a complete scam! I received the wrong engine from them over 2 weeks ago and have been trying to get it resolved every since with absolutely no success!!!! They never call back and ignore emails as well!! Besides the fact that it is the wrong engine, it also showed up in a cardboard box with rusted exhaust valves that are so bad you would have to have the heads machined even if it was the right engine!!! Oh yeah supposed to only need to add starter, alternator, and power steering pump, however it is missing way more than that and as I first stated isn't even the right engine for the vehicle!!!! Please don't do business with this company, they have already been sued by the state of Wisconsin for ripping off multiple people!!!!!!!!!!!!!! read more

12/2018 Same story as others in this post, bought an engine that did not even come close to having any compression and failed leak down test. It had mud and water in the head ports. SW Engines promptly sent a truck to pick it up right away after I called and left a message. But I have not herd a peep from them since. Tracking info indicates they received the engine back at there facility. Called Wisconsin DOJ and there is still an on going lawsuit , the owner claiming they do not have to refund any out of state customers! LOOK OUT! Contact Howard Phillips at DOJ to add to his list. read more

DO NOT BUY FROM THIS COMPANY!!! BUYER BEWARE!! Check Better Business Bureau before you buy. After you see ALL the complaints you will not buy from them. Absolutely horrible, and very expensive experience. This Company is a SCAM!!! DO NOT BUY!!!! read more

Wow, Where to start with this company SW engines. I purchase an engine from them on November 10th 2015, after a week I started receiving emails stating that the engine was being tested and cleaned. Ok two weeks goes by and I continue to recive email, but now they are stating is ready for shipment. Here come November 28th and when I called I spoke to a person named Scott and he says your engine should arrive in 2 days. December 1st and still no engine, I called again and now there saying they can't locate the engine. Ohh wow you can't locate the engine are you kidding me, I talked to them again on December 8th and told them I want a refund, according to them they did the refund on December the 9th and they say wait 3 to 5 business days. December 16th no refund as of yet, I called my bank and they have no idea of what refund I'm talking about. So I called again and this time they tell me they haven't done the refund because they haven't received the engine yet, but are you f~~ kidding me you never sent the engine. So today December 16 the finally submitted the refund because I got an email. Stay away from this company not only the lie to there customers but they don't even know what the hell there doing. So my question, Is there any type of law sue that can be done against them. Thank you for reading Omar G. read more

The previous review is exactly what happened to us. My husband ordered a supposedly rebuilt engine for our Toyota along with the 3 year warranty. Our mechanic just told us that it is an old engine that has leaks. If you call they just hang up on you. We found them as a sponsor on Amazon.com and did not do our usual research. As previously stated, the Internet is saturated with complaints about this company.They are truly scam artists. I wish you could give negative stars or better yet file criminal charges. Do not make the same mistake we did! read more

We own an auto repair shop. We purchased an engine for a customer through SW Engines. Comes with a 3yr parts and labor warranty. BS!! We got the engine installed, the customer picked it up, had it less than a month and was having issues. They brought it back and we found that the heads were warped. We've been calling SW Engines for over a month now and not once did they return our calls. When I was finally able to speak with the Warranty Manager, Dale, he informed me that this wasn't covered for a labor claim. THE ENGINE CAME IN ONE WHOLE PIECE! HOW CAN IT NOT BE. Never.. Never... NEVER again will we purchase ANTHING from this company. Please read up on them on the internet and the BBB of Oklahoma. You'll find that everything I am telling you is the honest truth! I wish I would have been warned and done my research before doing business with this company. read more