Poor communication, false guarantees, disrespectful ownership. If you have any other option, go…read morewith that. You'll regret going with these people. The owner is an angry old white man that acts like he could care a less if he treats his customers with respect. The only bright spot is the mechanic Fernando. His willingness to help and be solution oriented (polar opposite of the owner) was the only reason I allowed them to work on my car to begin with. Anything is better than this place!!!!

These guys are pretty reliable and reasonably priced. I had an older Honda Civic they did work on…read moresome time back. They fixed the brakes and did a full tuneup on it. I believe the CV joints also had to be fixed at one point. The car was running better after it was taken to them. It was an older car so eventually I had to have more work done to it. I had to go to different mechanics to fix it from time to time. Hondas can last a lifetime if you take good care of them. My Honda lasted about 20 years. They're pretty low maintenance cars until they get a little bit older. I believe it was around for 105,000 miles. I owned another Honda but it unfortunately got totaled after eight years. Anyway... I didn't deal with the staff directly. A relative helped me out and took the vehicle for me. They dealt with the employees. They said everything ran smoothly with the staff. My main concern was if they could fix my car. They were able to do that...for awhile at least. I would consider taking another vehicle to them. Overall a good experience here. I'm not sure about the exact price. My relative took care of that for me (which I'm grateful for btw).

Worst staff and service. I had a very disappointing experience with this shop. They kept my car for…read moresix weeks and no work was done at all. During that time I was given a loaner vehicle that was very old and in poor condition. I informed them three weeks in advance that the inspection sticker on the loaner car was about to expire. Despite several phone calls, no one seemed to know anything about it or take responsibility. Eventually I had to take time off work to get the loaner car inspected. Even more concerning, I continued to drive the loaner vehicle with an expired inspection sticker. After weeks of delays and poor communication, I finally decided to pick up my car and return their loaner. Overall, the lack of communication, responsibility, and customer service was extremely frustrating. Do not recommend at all.

Stay away from this company. They are predatory and will soon be reported to the state of Texas AG…read moreoffice for predatory behavior, including holding a car for over two months with little to no work done, engaging in unauthorized repairs and not releasing the car.

Went into to fix a flat on my Car and the technician attended us quickly and came back to show us…read morethat the tire had no leak and explained that it may have been the valve leaking he repaired the problem and charged us 0 zero ! Awesome job!

Ask for Michael Garcia and you will not be let down. He is truly a customer centered sales person…read more We never felt pressured and he was patient and very knowledgeable. I am definitely going back for our next car.

These people were great! They bent over backwards to take care of us…read more They repaired our diesel coach. They kept us updated throughout the repair process. I can't praise them enough. Should you need diesel and or RV repair, this is your go-to establishment.

Pro Tech Diesel is run by honest men who easily could have scammed me but didn't. My motor home…read morebroke down in El Paso the day before Thanksgiving 2024. The only towing company that was open at the time suggested I have it towed it to Alpha Auto Repair since it was close to their offices. When I spoke to the manager on the phone, he informed me that the engine had thrown two rods and would need a complete rebuild at a cost of over $9000. After reading some of the online reviews and finding the business has an F rating from the BBB, I found Pro Tech Diesel, which has very good reviews, and called back to have it towed there. I had told the manager at Pro Tech, Ritchie, that I needed a rebuilt engine installed, and he worked with me to get an an order ready for one from Jasper Engines. However, when his guys inspected the motor, they realized that it only needed a new distributor cap, rotor, and wires, and they completed the repair for much less than a rebuild would have cost. I therefore concluded that the Alpha Auto Repair manager was lying to scam me out of $9000, and Ritchie could have scammed me for even more by simply going along with what I'd told him and keeping his mouth shut. But he didn't. He told me the truth. If I ever again need repair work in El Paso on my RV, Pro Tech Diesel is the place.

The market for new cars and second hand cars is slow as the economic downturn is affecting many…read moredealerships. Mercedes Benz offers great vehicles with low mileage and EV at a discount pricing. What you really buy is security and safety as well as great services. Mr Jose M. The head of services is extremely knowledgeable and very dedicated. They also provide a ten percent discount to the military community. I still love German engineering but cars have become computers on wheels with many functions that no one is asking for. It would be a good thing for car manufacturers to come back to market needs. Affordable vehicles with simple functionalities.

Agreed to purchase 2016 pre owned gle advertised on national mercedes website for asking price,…read moreafter 4 days waiting on make ready, dealer added 9 grand to price after we sold our car so we could pay cash.. just said sorry , we priced it wrong. What a scam, also tried to give us 15 grand less for our trade that we sold in one day . Beware .. .

If I could give 0 stars I would. I was a first time buyer when I came to purchase a vehicle from…read morethis place and when I looked at the vehicle. The sales person said the carfax was clean and I didn't find out the Carfax was dirty until after all the paperwork was completed and I was left owing way more than market value for a car that wasn't worth half of that. Don't get scammed here!

**DO NOT BUY A CAR FROM MELENDEZ AUTO DEALERSHIP ON ALAMEEDA ST In EL PASO WITHOUT IT BEING…read moreINSPECTED BY A MECHANIC FIRST*** I would not recommend buying a car from this dealership at all !!! They sold me a car with major issues and I will tell you about my experience in this review... I would give them zero star's if I could! On May 4, 2022 I went in to look at some vehicles. I was told by Karen in sales after the 5th car that I had exceeded their 5 car maximum test driving and I couldn't drive any more car's. I wish I would of walked out at that point , but sadly I did not and boy am I paying for it now. I was so excited to get another vehicle after just being rear ended in a major auto accident the month before that totaled my Nissan Altima & injured me severely. I was between a Audi A6 & a Mercedes Crossover. Boy am I sorry I bought the AUDI A6 OR ANY CAR FROM THEM. AS SOON AS I DRIVE IT OFF THE LOT AT THE PRICE OF $23,495.00 ...WITH $21,000 IN CASH MONEY DOWN I STARTED TO EXPERIENCE ISUUES RIGHT AWAY WITH THE CAR I HAD JUST DROVE OFF THEIR LOT ... ALMOST PAID FOR IN FULL! At first the brake sensor light went on on the freeway going home... I took it to Brake Masters and it needed front and rear new rotors and front and back brakes and pads at the cost of 1,000.00. I called the Dealership Karen a very rude sales person that works there and sold me the car said "sold as is" after me insisting to talk with the owner which I might add has never called me. She said she would ask him about it. There was also a major piece of the dashboard I didn't notice missing behind the steering wheel. I was called back by Karen then told that to take it to their mechanic and they would fix brakes But, not the piece missing on dashboard. I wish I would of owner surrendered the vehicle to them cause this was the LEAST amount of my worries to come!! I started noticing the air conditioning wasn't working properly and then took it to the Audi dealership of El Paso at the cost to me of over $1,000 plus to have it serviced and checked out.. This took me over a month to do for cause I had given Melendez Auto Dealership all my savings and monies... so it took me a minute to get it down there and afford it. Well.. it has a broken Air Conditioning system, & major oil leaks from the engine and seals. There is approximately $3903.44 in repairs that need immediate attention. Not including that there was a $1,000 brake and rotor issue as well before I found out all of this! I called and Karen was very rude to me after I told her of ALL THE PROBLEMS WITH THE CAR I JUST BOUGHT FROM HER AND THIS DEALERSHIP NOT BEING TOLD to me THE PROBLEMS IT HAD!! Even when I called back she wouldn't answer the business telephone .. How rude! I am now stuck with a car with approx $3,903.44 in engine and air conditioning issues and even more problems!! I'm beyond upset that they would even sell me this car in this condition and give me a warranty that doesn't cover any of this AT ALL!!! The owner if he has any integrity or a conscious should contact me and do the right thing with this vehicle they had the audacity to sell me off his lot & not letting me know of the major underlying mechanical problems... That was sold to me at a very expensive amount, and almost paid for in total in cash by me... I gave them $21,000.00 of my hard earned money almost at the TOTAL COST of the vehicle was $23,495. 00.. Attached are the pics and proof of what the engine and other problems are... Who has the conscious to sell a vehicle at this amount in this condition ? I'm beyond upset & financially devestated due to their negligence and strait not being a honest dealership selling cars to people at such high amounts that shouldn't have any of these problems! I would gladly accept a call from the owner if he has the integrity to call me. Several text messages have been sent to the sales person Karen . Letting her know of the problems, with NO RESPONSE AT ALL BACK! ATTACHED ARE PROOF AND PHOTO'S... IF THIS IS RESOLVED AMMICABLY... I WILL GLADLY TAKE DOWN MY REVIEW! IF NOT BEWARE OF ANY PURCHASE! You will get ignored, and ripped off!

Diesel America has very good service, the owner Gregorio is always around and really knows the…read morebusiness. They have almost everything you could need ". They also repair which is a great thing. All of the workers are bilingual and very helpful. The owner is helpful and very nice. Overall I've heard great things about the business and all those claims are true.

10/10 very rarely do you experience companies that want to make you comfortable and help you out. I…read morehad a blown motor 4runner that didn't move that they took all their employees to help load it.... For free 10/10 if your from out of town and need a trailer hit them up.

We had Mike help us fix our trailer and it is like new. I'm so glad we used them. They are very…read morereasonable.