Jacqueline Hartman is just awesome. She has gone above and beyond for all three of my clients…read more Not only are they hard of hearing, but each of them has some form of dementia, which makes the process more difficult. She is patient, chooses the right product and is always available to answer questions and "fix" any issues. Can't recommend her enough!

I was referred to Jacqueline Hartman at her Ellisville Hearing Center location for a Resound One…read morehearing aid because the referring healthcare plan provider's information indicated that Jacqueline had listed herself and her Hearing Center as an expert in Resound One hearing aids. Upon arrival, Jacqueline immediately tried to sell me a Starkey brand hearing aid instead, which was not in my best interest. It became clear that she tried to do that because she knew almost nothing about the Resound One. Her service was terrible. It was my first hearing aid experience, and Jacqueline hurried through the process without fitting the hearing aid properly for me and without ever telling me that Resound has an excellent iPhone app that works very well with their hearing aids. I discovered the app myself and subsequently asked Jacqueline about it. Her response was that there is an app and that the guidebook provides instructions on how to download and use the app with the hearing aid. At no time did Jacqueline help me with the app, set the hearing aid up for the app, or anything else. It was clear that she either did not know how to use the app or that she was not willing to do any work to help me with it. Jacqueline also did not provide me with set up of many of the Resound One's outstanding environment features such as its Outdoor and Ultra Focus settings. She never mentioned them. She incorrectly fit the hearing aids to me in such a manner that they receiver wires were not flush to my ears - her solution to that was simply to keep pushing them in further until they hurt. After only two weeks, I was so frustrated and disappointed that I was not getting the benefits of my hearings aids because Jacqueline was unwilling or lacked the knowledge of doing a good job with them, that I canceled my relationship with she and her hearing centers and returned the hearing aids to the healthcare provider so that I would be able to change to a different audiologist and start all over again, which I did. I waited until I had been provided services and assistance from the new audiologist before writing this review so that I would know for sure whether it was Jacqueline Hartman, Resound One, or me that was the problem with the inexcusably poor treatment that I had received from Jacqueline Hartman. The second audiologist did an outstanding job and I am now getting the full benefits and advantages of my hearing aids. As I had suspected, the deficiencies and problems that I experienced the first go-around were entirely the fault of Jacqueline Hartman and her Hearing Center in not being knowledgeable about a product that she claimed to be an expert on, and her failure to put much effort into doing a good job for me.

bsolutely heartbreaking…read more If your insurance doesn't cover this as some kind of "enrichment" or something I would steer clear (it is not medical, as no physicians work here). I was seriously ill (uncoordinated/disoriented, in pain and suffering from tinnitus like crazy). My first appointment with a new primary was months away and I was panicking when I thought I'd found a specialist in MDBI. So, being a walk-in I paid cash for my visits.The treatment I received consisted of looking at white squares and being spun around in a chair. Again, none administered by a medical professional. When I ran out of cash, a form and pen were provided to me to take out a loan. At my last visit to MDBI I reported that I felt worse than before starting the "treatments". The young woman responded unassuredly "Sometimes you feel worse before you feel better?". Frustrated, I then asked when we were going to address my hearing issues to which she replied "oh, we don't do anything with hearing here." I was stunned.... I did not return. Finally after a couple months, I got in at BJC and got a new primary. I was on the verge of a stroke and had a blood clot that could have killed me. I have a blood disorder that I'm now going to Siteman for. It had not occurred to me that no one at MDBI took my blood pressure/vitals or anything like that. I reported my health situation and asked if there was room for any discretion in regards to expenses I'd accrued at MDBI (thousands). I was not contacted again and even had emails from an established address returned to me. In the years since, my review has evolved from "I'm confused and disappointed" to "This is a scam." At this point I heard from them again. They threatened me with further financial injury if I did not take down my review "immediately" and that this would be my first and only request before I was sued for legal fees.

I went to MDBI for assessment and vestibular therapy a couple of months ago. The equipment is good…read more My audiologist was great and knowledgeable. I worked with only one audiologist over my series of visits. This is unlike going to physical therapy businesses or hospitals where you get passed along from one person to another as their availability dictates. No one tried to sell me any packages or services beyond the therapy my doctor prescribed. There are no memberships or anything like that. I liked how un-salesy this place seems. The machine and technology they use for assessment and therapy seem pretty good. I have a much better idea of what is going on w/ my ears and even my eyes now. The online portal where your video therapy instructions are and where you can message your therapist are easy to use. There was some confusion over billing. I suspect this was due to my insurance company falling short in accuracy. I told MDBI about it and their staff looked into it and had my account fixed up in no time. Oh. The first appointments are at 7 a.m.! Isn't that great? I had to take barely any PTO. Tell Casey hello and that I decided not to have surgery at this time after all!

This was my first experience in having a hearing aid, and Tina did an outstanding job for me. She…read morelistened to everything that I said regarding what I was interested in gaining from my Resound One hearing aids, and she astutely addressed each topic. She fitted my aids perfectly and set up the user-friendly phone app to maximize its benefits. Both Tina and Lauren were exceptionally knowledgeable about the hearing aid and the iPhone app with which it interacts. I left confident that I was getting the most of what is available in today's hearing aid devices market, and that I had received help from professionals that not only knew everything there was to know, but also genuinely cared about helping me. Kathy, at the front desk, was equally pleasant, and as helpful as she could possibly be.

If more businesses were run like this, the world would be a much better place! THIS is the way to…read moreserve a community. My parents have been patients of Dr. Juelich's and Tina's for many years. As my parents have needed a bit more assistance, I (their daughter) have taken them to appointments. I live in Texas, so it can be quite challenging to be sure everything is taken care of in the best possible way. Last week when I was in St. Louis visiting my mom, I found that she had lost one of her hearing aids, which was really limiting her ability to interact and be fully part of conversations. I contacted Dr. Juelich's office, realizing we would likely need to wait several weeks to get the situation resolved, mentally planning when I might be able to return for follow-up. Grace, however, was miraculously able to schedule an appointment that day at a different office, and Dr. Juelich went above and beyond to figure out a solution. My mom can now hear quite well - better than she has for many months! We are so thankful and highly recommend Dr. Juelich and her staff. They are kind and respectful, patient, professional, and have true hearts of service.

It has been 11 days since my test and no one from Gateway ENT will call me back to discuss the…read moreresults. After a brief office visit with Dr. Hardemann he ordered an MRI which was performed at Mercy Hospital. there were delays in getting the order to the hospital due to, "them not being in their network". After the MRI was finally done, I received the results from Mercy Hospital 2 days later. I don't understand all of the results and have been waiting for Dr. Hardeman or someone from his office to call me back to discuss them. I have called Gateway ENT a number of times but cannot get any information. Very poor followup.

I called today, 5/26/26 to schedule an appointment. Whoever answered the phone option #3 didn't…read moreintroduce herself but was sooo ruuude. Lady, you need a different job away from customer service, that's for sure! Doctors are great, but geeezzz the phone people, need improvement.

My grandmother comes to this place for her eye care. Most of the staff here is friendly and they…read moredon't typically have you waiting for long periods of time. Her appointment was at 9am and we arrive around 8:30ish and she was seen right away after waiting briefly for 5 minutes. I have been here previously just to get an eye exam but I would only recommend this place if you are someone who suffers from eye problems and need some sort of corrective surgery to help with your vision. It is more so for older people who have had issues with their eyes due to aging. I personally will stick to other places just got to get a normal eye exam but recommend this for anyone who needs expert care and/or surgery. Dr. Galanis is a good doctor and has been in business for quite sometime. As always until next time...

Dr. Galanis mismanaged my elderly mother's eye care. He removed her cataracts ($$$) but failed to…read moreaddress her normal-tension glaucoma which has resulted in optic nerve damage in both eyes. A family member (who is an ophthalmologist) intervened when my mother was still complaining about not being able to see.

I would highly recommend Diehls. The service after the sale is exceptional. No charge for…read moreadjustments after the purchase of the aids. Excellent prices, much less than the competitor. 100% satisfied

If your child is special need please find somewhere else. The worst experience I've ever had at a…read moreclinic and we have 15+ different specialist. I'm shocked they're okay with the treatment we faced. I don't say this lightly because I know how hard it is to find good surgery dentist clinics. I left after waiting an hour and a half for the dentist to see my son and then afterwards when I tried to reach out to the supervisor, they refused to answer my phone calls or would put me on hold for 5 to 10 minutes at a time and then I finally was able to reach a supervisor by using my sister and having her emerge the calls you guys should be ashamed of yourselves and the fact that you kept giving me excuses is oh my driveway is like we can use the driveway baffling

The staff and facility were quite good. The billing department is terrible. I had Cataract…read moresurgery 3 years ago. I paid their very difficult to contact billing department, in full, after trying to pay for several months. The system was quite dysfunctional, as I recall. I recently received a bill, out of the blue, in the amount I already paid, stating it would be sent to collections. I was able to contact their billing directly and explained the situation. I sent information requested and also forwarded to my insurance company. Now today, I get a text from a collection agency that they have this Gateway bill. Get EVERYTHING in writing from Gateway. Don't pay by phone. I'm sure they mostly deal with Medicare age patients, which I am not. It appears that they commonly double bill and get away with it. It seems very fraudulent to me. I may also contact Medicare agency. I have always paid my bills, medical and otherwise, all of my life and I'm mid 50's. I have an extremely high credit score, near as high as they go. I am so frustrated.

I had the worst experience that I've ever had at a doctor's office here. Despite explaining that I…read moreneeded to stay within what my insurance would reimburse (insurance they accepted), they did not actually honor my request. I originally went here to treat my pain and to understand which approved pain procedures I might be a candidate for (e.g. spinal cord stimulator). As a chronic pain patient in a great deal of pain, I've never been treated as poorly as I was here. They really had their own agenda. For example, a week or so after my first appointment, I received a call from a businessman on behalf of Katalyst pain clinic, asking whether I was interested in a novel treatment for my pain. When I asked about the cost, he told me it was $10,000-$12,500 - with no insurance reimbursement. This is fine to know for the future, but I needed to get out of pain now, using my insurance. It felt humiliating to repeatedly request both in writing and verbally that I needed to stick to what my insurance would cover, at least until I had a new job. I'm responsible to pay the bill, after all. I was disappointed in the care provided, the unprofessional demeanor, and frankly the attitude demonstrated by Dr. Buettwell (embrace patient, argue with patient, discard patient). I never did learn about my other approved treatment options - only the off-label peptides and platelets they push. Apparently, some things are more difficult than medical school.

I contacted this office establish a relationship as a new patient. The have a comprehensive intake…read moreform to fill out. They were very up front that they do not accept Medicare as primary care insurance. They accept only private insurance. The person I dealt with was pleasant and professional.