Ok, so I admit it. I went there EVERY DAY of my stay during a work conference. The spa gym blows away the hotel's sorry excuse for a gym any day. I did breakdown the 2nd day and got a swedish massage from Tiffany and I was transported to heaven. She was able to get out all kinds of knots in my shoulders and neck and let's face it, there were tons since I was there for a WORK conference. The rest of the spa's faciilities are very nice - locker/dressing room, torrential rain shower, steam room, sauna room, cold dip, hot dip, relaxing lounge, complimentary beverages, and nice amenities for showers, shampoo, conditioner and other necessities. I would stay at the Rampart again just for access to the resort spa and lounge. read more

My wonderful husband treated me to a spa day for my birthday and I was thrilled with the package that he selected for me. I started the day with a Coconut Cream Body Scrub and massage. Quinn performed my scrub and massage and it was wonderful. I prefer to have a male masseuse as women tend to overcompensate and rub too hard. Quinn did a great job and worked out all the knots in my back. Ahhh. Next, I had a Custom Concept facial. I hate that I can't remember the woman's name who performed this service, but she had an amazing Russian accent. My pores have never been so squeaky clean and the face and scalp massage was wonderful. After having been scrubbed, massaged, and polished, I headed down to the salon for a pedicure. I had the Paradise Pedicure and it was very nice. My toes look perfect and Jessica did a great job smoothing out all my rough edges. :) I received a full grand tour of the spa and did also use the gym which had a wide variety of machines and free weights. Everything was in good working order and I was very pleased with the service and the spa treatment. I would definitely go back! read more

The massage was wonderful but the check in to the spa is the real let down. As another reviewer noted, it was unprofessional. You go through two check-ins, yet they never give you a tour of the spa like other spas do. A quick walk through of the facilities would be appreciated for the amount of money you pay. I almost missed the waterfall showers but luckily I didn't. They were so unusual I used them twice. Nothing like heavy water falling on your aching muscles, pooling at your feet. Hubby booked me for a spa sampler, an 80 minute treatment of body, scalp and foot massage. I added on a facial. I'd give 5 stars alone to Mitch for the massage treatment. He was professional and courteous, providing the right amount of pressure and making me feel completely relaxed. I usually don't get a male massage therapist but in the future I'd want to clone him. The facial was OK. My skin gets super dry in the desert, so it was necessary but expensive. On par with other hotel spa services, but the facial felt standard, nothing special. The gym was spacious and quiet. They had an ample number of cardio machines and decent weights. I think they tack on an extra $25 or $35 fee if you are just using the gym without a spa treatment (not including waxing), the higher fee if you aren't a hotel guest. Definitely do yourself a favor and book a massage with Mitch, then give yourself at least 1.5 hours to work out and use the dry sauna, steam room, cold and warm pools, and those wonderful waterfall showers. read more

I'm an athlete and love great massages. So couch this review knowing this. I asked for a sports massage and got a massage from someone who appeared to be a newbie. Pressure was so soft and you could tell her hands hadn't developed the necessary strength required for a deep massage. For $165 I had higher expectations. To make matters worse I was charged a 20% convenience fee before I even received the service. Since when is tipping 20% expected before a service?? What if the service sucks? I think expecting a tip is a very bad practice. read more

I booked the Marriott Spa Package with my room which allowed for two (2) complementary $50 treatments. So, I booked two (2) 50 min treatments - a facial and wrap. Upon check in for my appts, I was charged full price. When asked about the package, I was told the spa package only allowed for a Swedish massage. I expressed that it was unclear when booking, but expressed I'd like to continue with my appts and no worries. After I changed waiting for my treatment, Tina - the receptionist - found me and she spoke to her manager on her own to get approval to only charge me the difference in prices between my chosen treatments vs the massage. Very thoughtful and a fair resolution. Thank you, Tina! My exfoliating and hydrating wrap was provided by Robert! He was fabulous! So nice, knowledgable and effective! Loved his foot massage!! I cannot recall my facialist's name: however, her treatment was awesome as well! Only downside, she didn't offer to look at my skin with the light and do any needed extractions. But, I was there for R&R anyway so I was pleased. read more

Had a deep tissue massage with Ayanna and O. M. G.!!! She is a miracle worker. She listened to my target areas and she delivered (and then some!). This massage was not just relaxing, it was therapeutic. If you have aches and pains that need attention, Ayanna is the person to see. I wish I lived in Vegas so I could see her regularly! Side note: the spa relaxation area is spacious and luxurious. What a perfect spa day! read more

Came here with my sister after a bachelorette party weekend. Our feet were abused, our bodies ravaged from late nights of dancing/walking/carrying intoxicated friends out of clubs... on top of that, work had also taken its toll. From what my sister told me, she said her massage was all sorts of amazing. For myself, let's just say i asked what my masseuse was doing the following day/week(can i take you home with me, please??) it was everything I hoped for it to be. My sister and i had a great time. We stayed in here for several hours, simply because we refused to leave... it was very tranquil and comfortable. I wouldn't mind making visits here a ritual. I definitely plan on dropping by whenever I'm in town. read more

DO NOT GO HERE! I was at the JWW Marriott for a conference, had a couple of hours free, and thought I would get a massage at Spa Aquae. I checked in, was given a locker, then proceeded to take a shower and go to my massage. When I returned and tried to get into my locker I found that my locker's code had been cancelled. I proceeded to find an attendant to help me into my locker, but upon opening I found that my Rolex watch had been taken. I filed a report with security and the LVPD and waited... I was told the management would review and contact me within two weeks. After waiting over two weeks with no response, and calling the Manager of Operations and the Risk Manager several times with no response , I was told the hotel would only offer me $1000 for my loss. Even the LVPD believes, after reviewing the case, that it is an inside job as my locker was not broken into, but rather my code was overridden. I am severely disappointed with JW Marriott and the Spa Aquae and am having to seek a legal remedy. GO SOMEWHERE ELSE!!! read more

Loved this place! It is off the strip, which made it hard to choose over the many spa options on the strip, but it had a pedicure option that sounded so divine, it made it worth the trip. I am so glad i did! You definitely need a car to get here. My sister and I (along with our husbands and father) spent several hours here one day. The men hung out on the men's side of the spa, and we on the women's side. We went a couple hours early before our pedicure appointment so that we could enjoy the spa amenities before hand. So glad we did. You have to go early to do the "aqua sulis rituals" (i.e. the hot and cold pools) as well as the steam room. I love a good steam! Our spa service (pedicures) came with full access to the spa for the day. The men didn't have services done, so they had to pay a $25 fee for use of the spa for the day. My dad, who goes to vegas frequently, said he will definitely be back to enjoy the spa experience again. It was disappointing that the outside spa pool was not in service on the day we went. It would have been nice to have been told this when we made the appointment and/or when they called us to confirm the appointment the day before hand. Although that was disappointing, we thoroughly enjoyed our time there. There is also a huge pool area (outside of the spa, the regular hotel pool) which is beautiful. There is also a poolside cafe where you can have a bite to eat. That pool was totally open while we were there. Pedicures were amazing. We got the wine down pedicures which come with 2 glasses of wine each and a huge plate of several different cheeses as well as some crackers. Very generous portions of cheese, very good cheese, very generous and good wine. It was Ravenswood Zinfandel, one of my favorites! There was brie, cheddar, gouda... there was also a bit of fruit. The ladies who gave us our pedicures did an excellent job. Every time i look at my pretty toes i smile remembering the great time we had! They took their time and were very professional and thorough with each part of the pedicure experience. The chairs that you sit in during the pedicure are awesome. So comfortable. And the foot bath you put your feet in is amazing. The products used on your feet are so wonderful. Everything was perfect, relaxing, luxurious. I couldn't have asked for a better experience. The only thing I think that could be improved would be a walk through of the spa area explaining the aqua sulis rituals. We were only shown to the locker room and assigned lockers. We pretty much had to figure everything out on our own. If you are advertising this as a "ritual" then you should explain what that ritual entails. Or if you don't want to pay someone to explain that, then at least have a sign up that explains it. This was my first trip to Vegas. I really didn't care for Vegas very much and really don't have a desire to go back (i don't gamble, and hate cigarette smoke) but i have to say that the side trip to the spa was the best part of my trip, and i would LOVE to go back just to stay at this place and do spa days every day! I'm thinking i will have to plan a girl's trip just to hang out at this spa again. The entry way to the hotel looked amazing too. I'd love to go back and stay there and check it out. The men also had a great time on the guys' side of the spa. The only negative is if you wanted to have a couples experience at a spa, this is not the right spa to do that in. The only shared co-ed area of the spa is the outdoor area pool and the gym. This place is wonderful and absolutely 100% definitely worth the trip off the strip. Do it - you won't regret it! My free advice - go WAY early before your appointment to give yourself PLENTY of time to enjoy the spa! Make a day of it! Even if you are only having one service done! read more

I've been to this spa multiple times and have throughly enjoyed the experience. The facilities are very nice w/ fresh fruit, juices, and water to enjoy as you please. Television w/ couches and magazines to relax. Cold towels w/ fresh slices of cucumber await outside the steam rooms. Cold and Hot dip jacuzzi's. Co-ed workout and outdoor pool area. The staff is also very attentive and keeps everything in order. The one downside about this place is the fact you have to walk through a very loud casino to get to it. read more

The deep tissue massage was superb!! The problem areas were well covered and the pressure was desirable. Recommended for a relaxing day..

This update is way over due!! Last month I had my nails done by Brenda and she was so awesome and the only reason I'm giving 5 stars. Still disappointed that this spa doesn't offer a better color selection for the prices and still no glitter or fun things to add to nails. But Brenda was so sweet and very easy to converse with! read more

I had a wonderful massage with Bianca! She had a great knowledge muscles and I could tell she was experienced because she could feel exactly where my tension and knots were. She had great pressure. I was very relaxed but I also felt better afterwards like my back and neck kinks had been worked out. This was one of the best massages I have ever had, if not the best one. It's a big, beautiful spa and it has a very nice and peaceful atmosphere. I will definitely come back and get another massage with Bianca. read more

I have to give mixed reviews about this place. First, the massage was amazing, although the woman had no personality. It was a great massage! I was irritated because when I left and went to take care of my bill, that is when the problems occurred. I had a gift certificate I received for a bday present. I have the receptionist my gift card- I was told my gift card was only worth--- amount . I told them my gift certificate stated good for one 80 minute massage. The woman preceded to tell me that they proves went up and now my gift certificate is not worth the entire amount if an 80 minute massage. Wth!? No where in the gift certificate did it state it wouldn't be worth the entire amount ever nor did it have an expiration date. Then they ended up put a 40$ service fee added on top... ended up paying $70 more on top of the gift certificate that was already over 120$. This was ridiculous and I will never return back to this establishment...ever! Beware- do not buy a gift certificate here ever!!!! read more

I was anxious to see the women's spa. I had broken my arm and havent been able to go since they remodeled. It is very beautiful. Nice non slip flooring a and pretty stone work. I was disappointed the hot tub was not working.,so I went outside to the coed tub. It was barely hot. The circuit pool is usually warm but was not. So I went back in and the regular pool was not warm and was a little chilly. The cold plunge was not that cold. Ok so I gave up and took a shower . One hook and no bench to put your things on. ONE overhead rainfall shower. Women often do not want to wash and dry their hair so there needed to be a hand wand or a regular shower head as well. The men have nicer showers. Ok I'm dressed ready for my nail appointment . I'll just go to the meditation room forpeace and quiet. Wrong. First the vents in the room are LOUD. Maybe some soothing spa music would help , however this quiet room is next to the Deluge water fall shower. The pump is soooo loud and disturbing. I don't know why a very nice dis became mediocre . It was better before the remodel . My nails are fabulous . That are needs remodeled but don't break it please read more

The spa facilities are nice. Needs some work outside. Only two of the jets stations work in the outdoor pool. It is very relaxing. A nice spa date. read more

The spa is wonderful. The decor is lovely and relaxing. Nina was a great esthetician. I had the Vitamin C facial with her and my skin looks and feels AMAZING! I had been on a road trip that ended in Vegas and my skin was felling not its best. When I walked out there I was glowing. She knew the right essential oils to use to calm my skin down. I was relaxed and felt great. The spa attendant was very sweet and took care of me well too. I will definitely be going back next time we are in town. read more

Nice workout place for those of us who are not vacationing in Vegas and still want to stay in shape. Lots of things to spoil yourself with but is a little much for me. Showers are interesting as they blow water from the side. In the end I opted to just go back to my room to shower ;). read more

Have always loved to JW for a spa day but this last visit was disappointing. People in spa were VERY nice, but my masseuse Brian was acting like he was going through the motions. Was massaging me with one hand or over sheet..weird. Steam and indoor pools nice, but outside spa pool, ugh! Trash, cups and towels everywhere and No place to sit down. Pool jets were all broken, so couldn't enjoy that. Whole place was looking kind of shop worn. I mentioned pool jets not working to front desk and they gave me a day pass to come back, which was very nice. Over all though, thinking of going back to Red Rock as their facilities are nicer. read more

Extremely disappointed, would not recommend. As a Vegas local my husband and I were excited to have a spa day together. We booked a couples massage and wanted to spend the day enjoying the amenities. As we entered the lockers to get ready to relax we both had the same reaction of disappointment- dirty bathrooms, dirty showers and ripped towels in a big blue bin. We met outside in the common area by the pool to see green mold in the hot tub and bird crap in many areas including on the lounge chairs. As I rode the elevator up to my massage another women had to ask an employee to cut a long ripped string off her bathrobe so she wouldn't trip! We have been to many spas on the strip, in AZ, CA, Hawaii and Mexico and the quality of this spa is by far the worst!! It seems as if it was good years ago and has not been taken care of since. We paid $400 for a couples massage and expected a much better atmosphere for our money. The sad thing is we have tons of family always coming to visit and I would have loved to recommend this hotel for them but am very hesitant based on what I saw in the spa. The only reason I'm giving 2 stars is because the masseuse was good. read more

I have recently have the pleasure of going to the spa Aqua at the Marriott my masseuse Garrick was absolutely amazing one of the best massages ever the entire staff was courteous and very helpful spa a definite must while in Las Vegas read more

I paid for a 55 minute pedicure and it was only 45 minutes. I could have used the extra few minutes on my massage or calluses. To be honest the chop shop I go to does a better job for half the price. The ambiance is nice though. The salon has a clever way of automatically putting 20 percent towards their tip so if you don't believe your service is worth this much you have to tell them to make an adjustment. read more

I had the most wonderful experience here. I have always been afraid to get a deep tissue massage but Bianca was wonderful. Her touch and pressure was soothing and healing. She was friendly and knew of the perfect pressure to apply! I've had a nagging pain in my back for months and she fixed it! read more

My friends took me here for a pre-wedding treat. The staff was extremely friendly and my massage was amazing! I will come back just to see Borbala! Andrea was my manicurist, she was also wonderful. I would come back and make a day of it, have a couple of services and lunch by the pool. This is truly a Spa you can spend the day in. I was so impressed by the service and the warm welcome we received. I can't thank the team enough for making my day special. Special thanks to the Director Allison who was so kind and made me feel right at home! read more

I had a gift certificate to the spa inside the J.W. Marriott in Summerlin. I found it to be very loud while you were waiting for your massage. I was not in a relaxed mood by the time they called my name. There was a huge group of loud women waiting also and they should have been quieted by the staff. I've been to spa's in the Bay area and was so impressed. They soaked your feet in warm water and served you wine or champaign and you were only allowed to whisper. There were candles and the ambiance really set the tone for relaxation. But the Aquae Sulis Spa at the Marriott was a disappointment to me and did not offer the same atmoshpere as I have had at other spas. I was very shocked as my expectations were much higher for the Marriott. If it was not for my gift certificate, I wouldn't pay to go back. read more

My hubby and I booked a couples massage for our last getaway before the baby comes. It was my hubby's first massage ever and now he is hooked. The women were very accomidating and professional! They have special pillows that allow for pregnant women to lay on their bellies for their massage and that was amazing! I was worried as to how relaxed I would get if I had to stay sitting up or just on my back the whole time. The indoor womens area was very clean and pretty quiet. The indoor pools are cool, lukewarm, and hot. The lukewarm is perfect for a good mommy to be soak as it isn't much warmer than room temp. Thier is a sauna, steam room, waterfall showers, and normal showers with soap, shampoo, conditioner and lotion in the stall. The only downside to this place is that if you are getting a couples treatment, there is no inside waiting area to be with your mate. The only places you can relax is at the private spa outdoor pool or the gym area. The only other place you meet is the waiting room for your treatment. I really wanted to be close to my hubby before our treatment where we could hang out and talk in a comfy area. not just the quiet room or super loud gym. The private pool outside was very nice, although the small pool was closed. Aromatherepy or hydrotherapy pool perhaps? The water was super cold and no one was in the pool. Was a bummer since being pregnant, I can't use the hot tub. There are no umbrellas for the afternoon sun. read more

This place like the entire hotel is in need of an update. Half the spa facilities are broken and usable like the hot tub, steam room and mineral baths. They had water and tea available but no hot water, the hot water cooler was broken. Service was nice and friendly. read more

This spa is beautiful! I absolutely love the workout facilities and the Spa Aquae and use them every time I stay at the JW Marriott Resort! No matter if you pay for a spa treatment or not you can enjoy the gym, plunge pools, showers, locker rooms, sauna and waterfall showers (my favorite). They also offer Yoga & Belly Dancing classes with the wonderful Farsha. Or you can enjoy lunch for the private therapy pool & spa (for spa guests only). The outdoor tranquil setting with waterfalls, sunshine and birds flying by... Heaven!!! I have been blessed to enjoy both massages and facials when in town and look forward to some day trying one of their signature Body Wraps/ Treatments. read more

I got married at the JW Marriott in Sept. I was really nervous about getting my hair and make-up done at the salon for my wedding, since all the reviews were about the spa and not really hair or make-up for weddings. Nonetheless, I decided to go with it. I got the rehearsal hair and make-up, just to be sure I knew what I was getting myself into. Cory did my make-up and she did a fabulous job! She matched the makeup perfectly to my skin-tone and my eyes looked really good too. Vesna did my hair and boy was she quick! I was so nervous bc I have a lot of hair. On my big day, both ladies worked simultaneously! I'm so lucky that everything turned out great! They definitely made me beautiful for my wedding! I'm so thankful to both of those ladies! I would definitely recommend the Aquae salon and spa for your wedding needs. read more

This spa was so relaxing, the staff takes care of you every step of the way. Everything was clean and smelled nice, from the changing area to the massage room. I got an 80 minutes sports massage, my masseuse found and destroyed all my knots and sore areas. The steam room was soothing and the sauna was clean and big. I would go again. read more

Had a really nice massage here with a Groupon. The spa is very clean and the attendants were very attentive! We had a great lunch at the spa which came pretty fast. They also give you access to the hotel pool which is just a small walk away. It's a great locals place that I'll visit again read more

Disappointed! I arrived 20 minutes early as instructed and waited, and waited. 10 minutes after my start time, my massage therapist finally came. The massage would have been decent, but the therapists hands felt like sand paper. And, after starting 10 minutes late, he ended right on time.. giving me a 40min massage instead of 50 minutes! I also had a facial right afterwards. The facial itself was good, but again, the lady started 15 minutes late, giving me a 30min facial instead of 50min. To top it off, they required a 20% tip up front. For the price, I expected more. Definitely won't be going back read more

Great adult spa. Services are top notch but it Is very $$$$... Gym is nice for a workout. Mens spa is clean and attendants are quick to serve. Price brings a 5* down to a 4* otherwise it's flawless read more

The Hot Water Shower issue in the Men's Spa has Finally Been Addressed. Excellent Massages (Ask For Ron for an Amazing Deep Tissue Massage and Locals Discount if you are a Nevada Resident) Dated but Spotless Facilities, however for a $ 45.00 Entry fee do not expect a free Juice bar, Just water and Apples is All. The Hot Water was out for ages and I'm happy to report that you can finally get a Hot Shower. They still have second rate robes and towels when compared to the Qua Spa, however a Spa where there are never huge Crowds (I understand the East Coast Crowd keeps it busy from 6 - 9 AM) makes the place enjoyable. Still a High Price for a Good but not Superior Spa.. read more

My husband and I love this getaway destination spa! Amy, who was helping in the women's locker room area, was so attentive and kind. Will definitely recommend this spa and will return. read more

Serene, relaxing and enjoyable. I had a pedicure and a facial. Both were exactly what I was looking for. I'm pregnant, and one of their indoor warm pools was perfect temperature to allow a pregnant mama soak. A nice treat since it was a cold day out, and all that was left otherwise were hot tubs and saunas (no go with pregnancy). read more

I have been a customer for many years. I go back probably because it feels more relaxed and I know my way around. I like the person who gives me facials. My favorite person left years ago and went to Bellagio. I didn't like the atmosphere there so I returned to Marriott. I have actually sampled a few spas and go back to familiar Marriott. It is currently under "re-novation" the showers need tweaking, all of the overhead shower treatments were out of order. It needs someone to come in and just fix the problems. However, I like the steam, the outdoor pool. It's very comforting. And the staff is always sweet. It's like an old shoe. read more

Enjoyed another great experience at Aquae Sulis again this morning. Stayed at the J.W. Marriott with a "Romance Package" which included a facial or massage. Went for the facial, and thoroughly enjoyed it. Theresa listened to my needs and truly made my facial "custom." The staff went out of their way to make me comfortable. Nate at the front desk was especially accommodating. This spa is so much more relaxing and laid back than Red Rock. read more

The massages were excellent HOWEVER, our experiences with management was poor, to say the least. The price went up $30 and they would not honor our 3 gift certificate prices. I had included a 20% gratuity when I purchased my mom's, but they would not budge, and charged us all over $60 more dollars. Customer service is obviously not a priority. read more

My daughter-in-law and I wanted a spa day together and received gift certificates from my husband. I was concerned because I had read some reviews here that were less than favorable. Well, management must have read those (and the JW is undergoing management changes/improvements) because the staff could NOT have been more attentive! We were given a full tour and our massages were wonderful! We ordered wine and lunch (you do have to do this at the front desk at the spa, from room service) and it was delicious! The dishes/trays were picked up promptly. I do have one small complaint and that is the lack of a shady area outside. There are no umbrellas and we wanted to stay outside but out of the sun, and finally found a small spot at the edge of the pool. The facility is clean and not busy on a weekday, which was nice. It not the MOST luxurious in Las Vegas, and it is pricey, but if you are in the area or staying there, it's a great choice...AND locals (at least now) get 25% off during the week! read more