I've been coming to Elements Massage for a while now, and the customer service is consistently outstanding. The front desk team is always welcoming, upbeat, and incredibly helpful. On one occasion I couldn't get through on the phone, and they actually called me back almost immediately, I didn't even leave a message. Such a small thing, but it really shows how attentive they are. Every visit feels smooth and easy. They're great at explaining different massage options, helping match you with the right therapist, and making sure you're comfortable from the moment you walk in. Like any wellness place, sometimes cancellations happen, especially if a therapist is sick. While it's never ideal, they've always handled it professionally and tried to accommodate us in the best way possible, which I really appreciate. What keeps me coming back is not just the service but the variety of massage styles. My husband prefers a very light, gentle massage, while I usually need something deeper and more intense and they always manage to pair us with therapists who can deliver exactly what we need. Overall, this location is friendly, reliable, and truly committed to making sure every client leaves feeling better than they came in. Highly recommend! read more

I have been going to Elements on Fort Apache since 2014. I have an amazing massage therapist, Dan. He always listens to me when I have a trouble area, and makes sure to give extra attention to that area. Definitely book with Dan! read more

Sabrina is amazing. She knows how hard to press and where to press to relieve pain. I wouldn't go to anyone else and she is very down to earth, professional, kind hearted and loves her job. read more

I just had a fantastic 90 minute massage from Emily! She asked what I wanted her to focus on and did a great job with my areas of concern. Pressure when needed and relaxing otherwise. Thank you Emily! read more

They are great, went there for a couples massage. They were professional polite and their place is clean. Highly recommended. read more

This was my first experience with a massage in Las Vegas. Jess was super sweet; she listened to my concerns and addressed them. The front desk was welcoming and knowledgeable about the memberships that they offer (which I do recommend). I will definitely be continuing with them from now on! read more

My lower back/hip has been hurting so I decided to schedule a massage on my day off the day after Thanksgiving. My last massage I finally found someone I liked, I was going to book Chris again however she's no longer available and I think it's because she's not with Elements anymore since I checked a few days. *update* I checked online again and see Chris listed as a therapist, maybe she didn't do 90 min massages anymore or the days I picked I was unlucky sigh. Well I went to yelp to find my next person, Annalee, there were greats reviews for her. Boy was I wrong! I was called back late by 3 mins, the clock in the room was not visible when I started. So having knowing that I gave Annalee the benefit of the doubt, the longer pauses in between during my massage maybe she was grabbing something in between etc. at one point I lifted my head to check and saw a bright light where the warm towels are and thought oh maybe the door was being opened. After I turned over I felt like my massage was getting progressively worse. The room was cold, there was a fan blowing the entire time. I usually don't ask for it to be turned off since I know the therapist probably prefers it and I have a warmed bed. But I did start feeling the air hit me probably since my face isn't in the headrest anymore. The pauses between areas continued, and I opened my eyes to see a very bright light again in the corner, I believe she's been checking her cellphone throughout my massage since there was no reason to access the warm towels. The massage just felt like rubbing, no technique or effort like other therapists. My massage on one side did not match the same "rubbing" on the next. My lower back and hip pain did get better so I did still tip, however not the full amount I usually do. I would not recommend Annalee. Another upside is that she didn't have an additional topper for her prenatal massage clients. I'm pretty petite so it didn't really fit my body well. Probably best for those over 5'4"? Tip checking in on Yelp gets you $20 off your massage! Doesn't really apply if you have a membership like me, but you could use it on upgraded massages. Staff is nice, I'd give Elements Massage overall a 4.5 due to my last few experiences but my massage today, I'm giving it a 2. read more

Elements Massage - Face masks are required and posted at their doors yet they aren't enforcing it when their clients aren't wearing one - Massage Near Me - Las Vegas, Nevada

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Five stars all the way. I went in for a 60 Minute massage with aromatherapy. This was the best massage I have found in Las Vegas. I don't know why I waited so long to visit. I was immediately greeted upon walking in. The receptionist were so friendly. I completed my paperwork online so I didn't have to come in early, but I still showed up 10 to 15 minutes before my appointment as it was my first time there. I saw a woman with a cup which made me remember that I had forgotten my water. They suggest that you bring a refillable water bottle with you, but oh well. Walking in, the decor is very simple. They had a table with coffee on it and festive decor. It was very quiet. Front desk customer service was an A+! Massage- Chris was really awesome! She put pressure exactly where it was needed. She made me feel comfortable from beginning to end. I I'm so glad that my PT recommended a massage. It was much needed and I picked out a great place with great people! read more

Elements Massage - Massage Near Me - Las Vegas, Nevada

My membership is going great! I love how we're able to share it with family and friends. When I accumulate 2-3, I share it with my bf and it's so easy to do. Sabrina is always awesome. I tried another two therapists and they both have their specialties. Joleen is amazing at getting those extremely tense muscles feeling like jello! I had muscles that were hard as a rock and she was able to get unknotted. If you enjoy intense pressure and can tolerate it, then she's great! She really enjoys getting into the root of the pain. She was very knowledgeable about the different muscle groups. Kelly is also amazing! Her massages were more on the relaxing side while still paying attention to my pain points. She worked with me when I told her that I would mainly like to focus on my neck and shoulders. I felt great after and my headache went away. So far my experience with every therapist has been great. Make sure you read their bios because it will go over their specialties. Some might be better at like medical massages versus relaxation massages. read more

I am a new client w Elements and was in need of a massage. I was booked with Miss Kitt and she is the best. I felt pampered and relaxed after the session and she will be my go to for future sessions. Thank you for those amazing hands!!! KT read more

I'm sure everyone is amazing at these locations but Annalee has literal magic hands, highly recommend her. Thank you for making my Veterans Day amazing I will be back! read more

I love this place. The girls in the front are always friendly. I love that they have a variety of massage therapists with different styles and modalities so I can select a therapist based on what I'm in the mood for. read more

Great experience! From reception (Rikki and Ruby) to the massage therapist (Sabrina) everything was exceptional!

Probably won't come back. I didn't get the massage that I was hoping for. I really felt that my masseuse was having a bad day or something. The vibe was totally off and it affected my experience. This was my first time and I probably won't be coming back. I was trying to find a place closer to me in Summerlin but I guess I'll just keep going to my other guy at Ocean Spa who is amazing. read more

I will probably regret writing this review as it's already pretty difficult to get an appointment with Chris, but she deserves the glowing review. I have received 2 prenatal massages from her and she is EXCELLENT. I wish I was able to take her with me into labor because her hand technique is magical. She applies the right amount of pressure and firmness. My husband also enjoyed his massage from Daniel. This place has a very relaxing ambiance with dim lighting and light music. read more

Jay is amazing! Absolutely knows what he's doing. Highly recommended and you won't regret it...enjoy :)

I hadn't been to Elements in several years, but I received a gift card and a referral to try Elias for my lower back pain and general soreness. Elias was AMAZING! One of the best massages I've ever received. He went directly to the source of my pain. It hurt, of course, but I felt amazing afterward. Highly recommend! read more

Great place! I had massage with Jay, he is amazing ! And front desk girls are awesome! Especially Megan! Highly recommend this place! read more

Lilli left without notice for me unfortunately. When I searched for the locations profiles I found Sabrina to have similar styles so I gave her a shot. She did not disappoint! She worked on my problem area first! Spent what felt like 30-40 min just on my neck for my 2 hour massage. Very strong hands, which is just what any hairstylist needs. Definitely returning to Sabrina! read more

Elements Massage - Massage Near Me - Las Vegas, Nevada

When I was there last time my masseuse met me 10 mins late and ended my session 10 mins early. The massage itself was good as I remember but the technique wasn't good. I didn't feel sore the next day. I had 1.5hr massage. The receptionist was going to charge me extra since she couldn't see the total hours I had. She said she couldn't see it bc my membership was with the W. Tropical Pkwy location. I had a 2 hr massage today with Danny. I told him my back, shoulders, and neck needed the most attention and I want him to really work on them and I want to feel sore the next day. He offered to use a massage gun on me. I have one at home and I was there for a real massage. He was a nice guy but he didn't focus much on neck and shoulders. He didn't work on shoulder blades. There wasn't much work done on my back. Towards the end I asked how much longer did we have, he said 1 min. Then he rushed to give my neck more attention and deeper pressure. But I was pretty much done and kinda disappointed. I still tipped him anyways, but won't come back again. Right now my back doesn't feel better than when I first came in for the massage. I will have to get another hr next week just for these aforementioned areas. I've had so many massages over the years. A good deep tissue masseuse knows where the tension is and knots are located at. Good masseuses know the techniques and they can relieve the pain. Unfortunately, it's hard to find good masseuses at Elements Massage. This particular place doesn't have water in the lobby. They have it in the hallway. You will have to go inside the hallway to get it. Elements Massage in general does have ridiculous cancellation policy. Also, each place is owned by a different owner. Sometimes, it is hard for them to look up your total hours on your account if you don't have a membership there with them, they will just blame it on where you have your membership at. They book sessions back to back. I walked in the room today and smelled like body sweat from the previous client. There was even an air purifier next to the massage table in the room. I guess it's time for me to find another massage place. read more

I am a new member at EM; and I love how liberating & cool the member perks are! My husband qualifies under my member rates w/o any silly rules. I used to be a member at another massage franchise, and disliked having to pay $10 fee just to transfer my hour to my husband. Besides the annoying fees, I could only transfer my massage once every six months to my husband. I also really enjoyed the ambiance & and the location of EM. It is in the SW corner of W. Charleston Blvd & Ft. Apache Rd. There are a ton of parking spaces, being that it is located in a huge strip mall. Convenient location is not the only highlight, I also really appreciate how friendly & knowledgeable the front desk specialists are. My LMT was Danny today; and he was very attentive, respectful, and professional! What a wonderful experience it was! My husband had Monica as his LMT; and she too was a great therapist with firm pressure. I am looking forward to my next session in January 2021 - WOOHOO! read more

Very nice after getting the massage, first time having Jolene the massage therapist. Does a phenomenal job

Went in today at 38 weeks pregnant for a prenatal massage with Analee and can I see OMG she did a great job, amazing service I've been to 3 other massage places and this time was my favorite. She knew just the right amount of pressure, very thorough and soft when needed definitely will be coming back.. it was so relaxing I went into labor a few hours later, thank you analee lol read more

Hands down the best massage I've had! I asked for a deep massage and they delivered! Just what I needed after a crazy day with my kids. Shaw did an awesome job! I will be returning! read more

Chris is phenomenal!!! She knows how to give a proper deep tissue/sports massage. These type of massage therapists are so hard to find. I am so happy to find her and have already booked for my next month massage as well as booked a reservation for my hubby. If you are in pain and need deep tissue, you found the best person to go to - her name is Chris. read more

It was my first time here so I took advantage of the first timer deal for $80 1-hour massage. Thanks to Chris I will be a return customer. She hit pressure points in my body that I didn't know about haha. I came out there feeling brand new. Chris is also very kind and knowledgeable. And she made sure that I was comfortable throughout the massage. Thank you! read more

Elements Massage - Massage Near Me - Las Vegas, Nevada

I feel like there's a lack of transparency with the duration of the massage. A 90 minute massage was more like 70-75 minutes and a 60 minute massage is 45-50 minutes. The problem is that they are booked back to back and the therapists don't have enough time from one appointment to another. And if the therapist gets behind, then the next customer gets penalized on their session...to be fair I went twice and happened both times. The front desk people were nice and the massage was ok but overall service and value did not meet my expectations but I'm giving it 3 stars and that's being generous (employees were nice). read more

AMAZING!!! This spa is clean and professional and in a nice area of town. Yesterday was my birthday and I was blessed with a gift for a 2 hour hot stone massage with Luke and wow! From the check in process to the check out process, everything was top notch. Luke was the therapist I needed, he made me comfortable and was extremely kind and warm. The massage was amazing, perfect pressure and even though we had 110 minutes together, time went by so fast and I forgot where I was LOL. I am seriously trying to figure out how I can get a massage at least once a month because I truly deserve to have that treatment more often. I have already told so many people about my experience and cannot wait to come back. Thank you so much Luke for your awesome service. I am so grateful for you and Elements Massage Summerlin!!!! read more

Sabrina The MONSTER! I would like to start off by saying, you are not ready for deep tissue with Sabrina. I though I was ready for deep tissue, but I was incredibly wrong. I move people regularly, I lift hundreds of pounds off the floor, climb hundreds of flights, and still casually go to the gym. Sometimes I feel like my muscles need a good mangling. My wife scheduled me a visit with Sabrina for a deep tissue massage. I met Sabrina, I was like- "I hope your strong". I was sorely mistaken, this woman has the hands of a Greek Goliath. She started digging deep into my tense muscles, I had to tell her to chill. Her hands are something not to mess with. I really enjoyed her company, work ethic, communication, and overall experience. I would definitely recommend her, and I'm definitely coming back for more. This woman needs a raise STAT! P.S- Your the best! read more

I will do 2.5 stars The massage was ok and professional (not in my 10 bests massages list) The main problem was that i paid for 90 minutes and i got 75 minutes in total (we started 11:05 and finished 12:20) read more

Love this place! Everyone is super nice and superb! Loved my massage every time I'm in town!!

I was meeting up with high school friends for the weekend so I figured why not pamper myself a little. I booked my massage for about an hour after I landed, and of couse, I was 10 minutes late. I did call and let them know I was on my way. I didn't realize this was a chain. Friendly greeting when I walked in. The space is very relaxing once inside. I booked my appointment for Justin, since he received some good reviews here. I explained that I carried most of my tension in my upperback, neck, and shoulders. He then went to work and though I didn't say my left shoulder was bothering me, he was able to assess and worked a little more on that side. I dozed off at least half a dozen times which was good! Justin was great! Since this was my first visit, I got the $89 introductory rate for the 90 minute massage. Very nice! I do plan to come back if I am in the area. It is a little farther away from the strip, but it is worth it. read more

Elements Massage - Relaxing lobby! - Massage Near Me - Las Vegas, Nevada

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First time going to elements massage, and I wasn't very impressed. My massage therapist was very kind, but didn't really work my body as I expected. It was more of a relaxation instead of a therapeutic massage. Aside from that, my appointment was for an hour and I was finished an entire 10 minutes early. I felt ripped off considering that's $16 worth of time not used. I'm not sure if I'll return/give them another shot. $100 for a massage that is unsuccessful is a lot of money to waste. read more

I found 2 great therapists here. Unfortunately, they both left :( I tried finding another great therapist and felt the rest of the staff to be not as experienced as I prefer. 5 Stars - The facility is clean, the environment is calm, staff is helpful. Also the owner Sue, she is beyond excellent. I had an question which her staff clearly communicated for me, and she personally resolved it for me during the busy holidays! She was so professional and kind. Truly someone you should give your business to! read more

Five stars to the massage therapists at this location. They're absolutely amazing but I've noticed the details that management controls need major improvement. More than three times I've gotten a room with a broken headrest and the room is always hot. I come back each time because I love the person I go to. The part of the experience that the massage therapists control is beyond amazing and worth every cent. The part management controls is lacking and it doesn't match the price. The details matter and it's noticeable that management's being cheap. read more

I started coming here 5 years ago when I moved here from California. It's been my go to whenever I need a massage, because I never felt the need to go anywhere else. Friendly staff, clean, welcoming, professional, and best of all the massages are the busines. read more

Five stars for the fabulous massage from Sabrina. She gave my sore muscles the relief they needed and checked in with me several times to see how I was doing. Lobby staff was very friendly and kind enough to chat with me when I showed up way too early LOL read more

The ladies in the front: friendly, inviting! DANNY: amazing! Loved him, I asked for medium to firm & selected areas that needed the most attention.. perfection! After leaving I was relaxed for HOURS w/ a day full of errands ahead of me Clean, smells nice, perfect temperature. read more

We got gift cards to try this place and we were so excited. I really appreciate a good massage for sore muscles. Unfortunately, both my spouse and I would never consider buying a membership with this place, nor would we recommend it to anyone despite good prices. This place is basically a business that keeps on going nonstop. Being a physician, I might as well have been going to a milder form of an urgent care. I had a 90 minute massage and not even three minutes later, my therapist was calling the next person in. They were booked all day. No massage therapist can do a phenomenal job when people are booked back to back with only a five minute break in between at the most. It just doesn't work. I was less than impressed with my massage. Not one bit of it felt relieving. I just lay there and really wasn't understanding what this person was doing because the massage was just so ineffective and they were concentrating on areas I did not have issues with. My spouse wanted a deeper tissue massage and felt like the guy at times was resting his elbows on him because it was obvious he was that tired, and my spouse explained that the guy massaged his upper back and areas that my spouse made clear were not the problem they were having, so again it was pretty much a 90 minute waste of time. Honestly, I would much rather pay the $160 to have a 50 minute massage for the $220 to have an 80 minute massage on the strip, because I find they do a way better job from my personal experience. Maybe we had bad massage therapist, but overall we would not consider this place nor recommend it to anyone. Total let down. read more

I had a wonderful massage by Robbin. She listened to my concerns and was very knowledgeable. It was very relaxing massage. The front desk staff are always so professional and friendly. Thank you for listening to your customers read more