My 3rd massage here. I had 2 from Gilbert who did an awesome job…read more Today I booked with Luis who really did amazing work on my shoulders and neck. Will definitely be booking again w Luis or Gilbert!

Highly disappointing experience when I tried booking an appointment, I was asked to give my credit…read morecard number. Manager on the line was rude and did not seem helpful either. They try to sell you an $80 membership for each month and ask you for your card to charge you a no show fee. Total waste of time.

This massage place is by our house, so we've been over 10 times. The last few times have been…read moresteadily declining. Leaving this review so I remember to never come back. - the lady would not stop talking. She was talking to the other masseuse, talking to herself, hella loud and not relaxing. - my allergies are so bad in here. I don't know if it's the sheets, dust, something makes my nose itch so much. - the male masseuse today stuck his thumb into my buttcheeks. I get massages all the time. I've never had this happen. He was massaging my back with one hand, and the other hand was using my butt (instead of the table) to grip. - the lady that was massaging my husband kept leaving the room, so he didn't get his full time. Never ever coming back. Ever.

Nancy was an excellent provider. Clearly experienced. This wasn't my first time seeing her, but…read morewant to make sure everyone else knows this is a great neighborhood spot. Will return soon!

This is a must do when in Vegas !!! I live out of state and make sure to get my appointment…read morescheduled! This place is clean, safe and welcoming! The staff is wonderful, accommodating and makes you feel safe and comfortable! Whatever is stopping you from making the appointments, GO!!!! This place is amazing and on the list of must do for you experience while in Vegas !!! I stay on the strip and would pay insane money for less than what you get here !!! Book the appointment! Thank you all for always taking such great care of us !

Amazing 90 min massage service from Willa. I've been to a…read morefew local spots and this one is my new favorite. Very clean, private and relaxing space. I was asked if there were any areas of focus prior to starting my massage.

It's the best massage spa I have ever been to. Very friendly staff and super skilled therapists…read more Thank you

I have had many Thai massages over the years, and this was by far one of the worst experiences I've…read morehad. From the moment I walked in, the front desk staff seemed completely uninterested in customers, staying on their phone and barely acknowledging me. There was no greeting or professionalism -- I was simply handed paperwork while they continued scrolling on Instagram or TikTok. I requested a combination Thai massage, but the technique felt extremely inexperienced. The therapist attempted back-walking for less than a minute before switching to rubbing heavily fragranced oil all over my body with little to no technique or pressure control. The entire massage felt rushed and careless. To make matters worse, the therapist kept her cell phone in her pocket the entire session, and it constantly vibrated while she was working on me. It was distracting and came across as very unprofessional. It honestly felt like she did not want to be there. The oil was so heavily fragranced that my skin became itchy afterward and felt irritated for hours. Because of how uncomfortable the experience was, I ended the massage after only 15 minutes. When I went to leave, instead of apologizing or asking what went wrong, the front desk staff started yelling across the business about how long I had been in the room so they could determine whether to charge me. Thankfully I was not charged, but the overall experience was uncomfortable, unprofessional, and disappointing. Between the poor customer service, constant phone distractions, overpowering fragrance, and lack of proper massage technique, I would not recommend this place.

Had a fantastic experience at Luxury Thai Spa! From the moment I arrived, the receptionist Mint,…read moremade me feel welcome and well taken care of. I went for the 2-hour Luxury Massage with Jasmine, and apparently two hours can disappear remarkably fast when you're that relaxed. Jasmine was excellent--professional, attentive, and clearly knows what she's doing. I asked for strong pressure and she delivered....oh, sweet, sweet pain! LoL The spa itself is beautiful, with great décor and a relaxing atmosphere that makes you forget the outside world exists for a while. Two hours well spent. I walked in feeling like a regular human and walked out feeling like I'd been rebooted. Definitely recommend!

I specifically requested a shoulder-focused massage due to tension and pain, but the masseuse…read morebarely listened to my concerns. I paid $60 for a 30-minute session, and instead of concentrating on my shoulders, most of the session involved stepping and wrestling across my entire body. It felt rushed, impersonal, and completely ignored the service I asked for. To make matters worse, after the disappointing session, I was followed out to my car and pressured for a larger tip. I already paid for the service and did not appreciate being harassed in the parking lot for additional money, especially after my requests were ignored the entire time. Very uncomfortable experience overall and definitely not worth the price. Terrible vibe.

I enjoyed this place. The lady at the front desk is very nice. She makes sure you are comfortable…read morewhen arriving, willing to answer any and all questions you may have regarding the massages. She makes you feel comfortable right when you enter offers you water and so on. When you get pulled to the back, I had zanna, she was really good. She actually listened to everything. I was saying she was asking questions to make sure that whatever was hurting or strained was being adjusted. To me it was a good sense of strength that was being put into my back where I needed it. Very knowledgeable I was answering any questions ahead as well. I would definitely be back.

I've been coming to Elements Massage for a while now, and the customer service is consistently…read moreoutstanding. The front desk team is always welcoming, upbeat, and incredibly helpful. On one occasion I couldn't get through on the phone, and they actually called me back almost immediately, I didn't even leave a message. Such a small thing, but it really shows how attentive they are. Every visit feels smooth and easy. They're great at explaining different massage options, helping match you with the right therapist, and making sure you're comfortable from the moment you walk in. Like any wellness place, sometimes cancellations happen, especially if a therapist is sick. While it's never ideal, they've always handled it professionally and tried to accommodate us in the best way possible, which I really appreciate. What keeps me coming back is not just the service but the variety of massage styles. My husband prefers a very light, gentle massage, while I usually need something deeper and more intense and they always manage to pair us with therapists who can deliver exactly what we need. Overall, this location is friendly, reliable, and truly committed to making sure every client leaves feeling better than they came in. Highly recommend!

For service on 4/3/2026 - 3:15pm…read more I was having severe neck, head and shoulder tension...with a headache that went on for 24 hours. I was visiting family and knew I needed to get this taken care of ASAP. I looked up spas that were close by and found Refresh Massage just down the street. I booked my appointment online for the following hour. When I arrived, I was greeted by Brian (?) who said Sara would be just a moment. The lobby was very clean. They have a menu of services listed along with a note of which services they do not...it was amusing and disturbing that they needed to acknowledge these "requests." Sara came out and showed me to a clean, tidy room. I wasn't sure of which service I needed and after discussing it with her it was decided that the Focus massage would be the best. She did my neck and shoulders over a thin sheet which was not uncomfortable. Towards the end she did use some oil on my neck. She used the perfect amount of pressure for me and she was very kind. When I got back to the house, my daughter mentioned that she goes to Refresh Massage and asks for Sara...She was at work when I made the appointment so I wasn't able to consult her prior. :-) I was very pleased with my experience and I would highly recommend this spa! My head and neck feel amazing today!

Update 12/2025 I still love coming here for a great massage…read morewith Sara. You are able to book your appointment online, very convenient. Quiet and clean atmosphere. I have tried the hot stone massage and like it. Lots of parking. Enjoy!

Amazing, very accommodating and the most thorough and best massage I've ever had. Definitely worth…read morethe visit!

Doesn't respond answer the phone or respond to texting. There are definitely better options in Las…read moreVegas

My boyfriend decided to book us a much needed couples massage after EDCLV weekend and we were able…read moreto get a same day appointment. From start to finish, the staff were really communicative with the entire process and asking questions to get a better understanding of each client's needs. Prior to our massage, my boyfriend has been experiencing back pain as a result of frequently driving long distances. Our massauses really knew how to respond to our bodies, providing the perfect pressure and addressing the tensions in our targeted areas. The staff truly have perfected creating a relaxing environment by being thoughtful and intentional with every word and action in their treatment. As a promo, they offer new clients a complimentary voucher for future use(1hr) in the salt room (with future appointments). For the reasonable pricepoint, there is so much care gone into each treatment, you truly feel a sense of relaxation and rejuvenation. I've had massages from budget friendly to luxury, but the comparative pricing + thoughtful experience definately has their competitors beat. I would definately come back the next time I am in Vegas.

We had a couples Bliss and it was amazing!! Facial and massage perfect. The salt room was a little…read morebusy with people that didn't silence their phones but overall amazing experience.

I get massages on a monthly basis but had been looking for a new person after mine retired after 10…read moreyears. I have any around town, and after meeting Gio, I realized this was my new place. He was amazing! He listened to my feed back and I got to have the most medicinal hour for my body. The beds head bolster was uncomfortable, there's a piece of metal that can be felt against the cheekbone. But the music was very relaxing. My new massage home.

massage was good, but not the most friendliest ! Which I…read moreunderstand because the massage is supposed to be very calm relax time when you don't have to do a lot of socializing, but I do expect to walk into a business and feel good spiritual with good energy and they did not nail just more get it n get out but if that's your speed go there