The booking process was too cumbersome with having to register on the website before you can even schedule an appointment. Also, I paid for a 60 min massage. He came to get me in the waiting area at 12:36 pm, and my massage was done at 1:28pm. read more

My daughters booked an appointment for me for a Christmas present 2 days ago. I just moved to Birmingham and was excited to see a spa down the street. Unfortunately, I never made or confirmed the appointment but was going to try to make it today. A couch was to be delivered to me today and they called me 2 hours before my appointment saying they would be late. This meant that I was stuck at the house and would not be able to make it in time for the spa treatment. I tried to call the spa to reschedule and because it was less than 24 hours, though just a couple of days after the appointment was made, they were taking 50% of the value of my gift away from me. I was willing to come in today, just later if possible. I asked them to please be flexible and reschedule me, I am a new customer after all and it was a gift that my kids scheduled for me not being sure of my schedule. Emma was incredibly punchy, lacking total customer service. When I told her I would leave a review regarding my dissatisfaction, her response was, "Ooooh, like blackmail?" No, this is not blackmail. This is my crappy experience. I opted to have them refund my 50% value to my daughter's credit card and we will take up the other 50% with our credit card company. At this point, I do not and will not support this business. read more

I love the quiet atmosphere of Spa Mariana. Magadelina is one of the best massage therapists I have ever seen! I have been twice and I will certainly be back again. read more

I have been a client of Maciek, the owner of Spa Mariana for several years, since before he opened this wonderful new spa. He is the BEST massage therapist I have EVER been to!!! After a session with Maciek you will be totally relaxed and "in the zone"..... His creation of Spa Mariana is just what this town needs and I am looking forward to trying a facial there soon as well as other services. read more

This place is great! I had Jenn and she was amazing. They were running a little late but called us ahead of time which we really appreciate. We always leave this place relaxed and happy! read more

I've got a in-room 90 minute deep tissue massage by Kyle and I absolutely loved it, very friendly and professional. Will go back here again. Thank you read more

Clean and professional atmosphere to suit your spa needs. I got a hot stone massage and it was glorious! My massage therapist Christine did an amazing job and made me feel so comfortable for my first massage. All of the staff members were very nice and very accommodating. Prompt and efficient service! Shining review from this satisfied and very relaxed yelper! read more

A peaceful environment with a great massage therapist -- one of the best massages I've ever had! Went for a girls day out and felt relaxed and rejuvenated afterwards. read more

I have been to Spa Mariana twice now. Both times I felt welcomed by the wonderful friendly owners and staff. The atmosphere is cozy snd serene. Highly recommend a facial with Dorota!!! She is wonderful!!! read more

I had purchased a Groupon a while back and went to redeem it in November. I can't say enough of how nice everyone was and how professional and relaxing the spa is. I've been going to another Birmingham Spa for well over 10 years and I'm happy to say I'd go back to Spa Mariana for a massage again over the previous place. I've heard great feedback about their facials and I'm looking forward to scheduling that soon. I'd recommend this spa to anyone who appreciates a gracious and skilled staff. read more

A friend bought me a massage for my birthday and I figured I would add a facial on as well. I had never been to the spa and while it was a bit difficult to find, I'm glad I did :) I really enjoyed everything about my experience. Had no problem booking my appointments, front desk was super friendly, paperwork was quick, was given a mimosa, cozy robe/slippers and got to hang out for a few minutes. My facial was with Dorota and she was awesome. It was relaxing and cleansing all at the same time. My massage was with Magda and it was equally as great. I will definitely be back to visit both of them! I hope more people find this little gem! read more

Had a Groupon for a couples massage with champagne and chocolates and it was a great experience. The deep tissue massage was fantastic. Would highly recommend. read more

Just left there. Amazing. This is my second visit and I included a collagen facial. My signature massage was so awesome. Goesha was very attentive, informative and thorough. I felt very pampered. I had my facial with Monika, WOW! My face has been hurting for months due to the dryness of the weather and she spent over an hour with me and the treatments were incredible. Both of these women are extremely talented and I recommend them highly. read more

Everyone was extremely nice and helpful. Dorothea took the time to explain some of the spa products to me and I wasn't even her client. I was there for a massage. I will recommend this spa to anyone looking for a luxurious spa experience. read more

Fantastic service, amazing massage, very professional staff and therapists. Everything was perfect!

Had a fabulous massage with Kristin....she is thoughtful, well versed in body mechanics and truly gifted. I look forward to my next Signature massage soon ! read more

Dorota was the best esthetician I have ever been to (and I have been to many). My wax was completely painless...something I was definitely not expecting. Dorota made me feel extremely comfortable and clearly has a natural gift. Thank you to Dorota and the staff for such a great experience. read more

No one and I mean NO ONE does a better facial than Dorota at Spa Mariana!! Dorota was recommended by my sister who is 40 and looks 23!! She takes care of her skin like it's a job and so I knew Dorota would be an amazing facialist right off the bat. She is so kind and sweet and remembers your problem areas. She give you the spa feeling but with medical knowledge. I have large pores and they look almost diminished after a treatment. I get complimented about my glowing skin even 2 weeks after a facial with her. The products are not harsh for my super sensitive skin and I don't even leave with a red face. Keep in mind that my skin turns red right away after touching it. She's just amazing all around (she massages your hands and shoulders during treatment as well and keeps her room so comfy!) The front desk girls are always so nice and booking is always a breeze and never messed up upon arrival. They offer you drinks as soon as you walk in and they have amazing products in the front and the spa is very clean. Monica (the owner) is super nice and always willing to answer all of your questions with no hesitation. I love this place it's like my hidden gem! read more

I just love Spa Mariana! Maciek and his staff are wonderful! Kasia's massages are amazing :-)

Went for my first time today and it was outstanding! I received a 60 minute massage including hot towels, hot stones, lavender scalp treatment and peppermint foot treatment.....best massage i have ever had. Will definitely be returning as well as referring! Staff was very friendly and personable, and the atmosphere was welcoming and relaxing. Ask for Gosia :) (But I'm sure everyone single person is fabulous!) read more

Had a wonderful massage and facial, it was so relaxing I thought I was going to melt into the table. When I got home I passed out in my recliner. Such a treat!!!!!!' read more

The Swedish massage was so relaxing. I asked for a firm massage and Alex had the perfect touch. She gave extra attention to the areas I requested. Loved the hot stones and cloths. It felt so nice. I highly recommend it. read more

It was an amazing experience. The staff was very attentive and professional. They made sure I was happy and relax at all times. The ambiance was very relaxing and the facility very clean. I can't wait to return. read more

Very nice facility. The relaxation room was very nice with nice lighting and music. The pedicure manicure station was small with 2 stations for each. The staff was very nice and the manicurist did a very good job. Great spa treatment for the price. read more

I have seen about 5 therapists here. All amazing, different and very knowledgable. The vibe is super cool and its immaculately clean, so it's got all the right boxes checked for me as first class play to relax. read more

I was looking for a good spa at reasonable rates for a much needed relaxation day. I found the perfect spot! From the second I called for my "classic" package the staff at spa mariana was awesome! They worked all the treatments I wanted in the timeframe I asked for. Everything was perfect, from my massage, mimosa, facial to the right mix of colors on my mani and pedi! I will definitely be back! read more

I really wane to try this spa and with all this negative comments now I will not go because if I'm spending $100-$200 and end up unhappy I don't wane that to happen to me!!!!! read more

Maciek went out of his way to help me book a couples massage (which is not even his area of expertise). I have come to this spa before, and have always been pleased. This was my husbands first time here, and second massage in his life. He said that this massage was way better then his other one, and Olga made all his tension go away. He has a very physical job, and this is just what he needed! Thanks again. read more

The owner of the spa gave me a personal call....maciek. He will honor my husband's gift. I am hoping mj is returning yet i am very pleased the owner contacted me. He cares about his reputation. Time will tell...hopefully the front desk is aware. Then i will get a membetsup! read more

I had a great experience! I felt so welcome at this spa. The owner gave me a tour on my first visit. I was treated like a VIP. They even called in the morning of my appointment to ask if it was ok to switch massage therapists since the one I scheduled with was ill. I was pregnant and was going for prenatal visits. One appointment I had to reschedule and they kindly did the morning of without penalizing me. I really like this spa and wish to see it succeed! read more

From the moment you walk in you are transported with relaxing scents and sounds. The woman who greeted us was very polite and pleasant and offered us something to drink. We then relaxed in the waiting area and were greeted by our therapists Chris and Eric - we had a couples massage. They were both absolutely amazing and we left there feeling like new people. 5 days later we're still talking about how good it was wishing we were still in Michigan! read more

Not only did we both have amazing experiences during our 90 minute couples massage (professional, thorough, excellent listeners, great ambiance, quiet, etc), but almost equally as great that no one tried selling us any products on our departure. Will be back and more frequently due to quality and professionalism. Thank you all so much read more

Eric was amazing! I was very relaxed by the end of the massage. I was so pleased with my experience here. I will definitely be back again soon. Best massage I've had in years. Highly recommend Eric to everyone! read more

I have had the opportunity to have 2 massages with Kyle. When I first went to have a massage there was a bit of a mix up with our appointment but the staff were deeply apologetic and worked to fix it out for me, way beyond what they needed to do. The atmosphere is calming and very relaxing and I enjoyed the services immensely. I will definitely be back. Thanks again to Kyle and his staff. read more

Everything about our day at your spa was so lovely. Facial, massage, lunch, mani and pedi were all expertly performed by knowledgeable people. The ambiance in your spa is meant for relaxation and rejuvenation. We loved our experience. read more

Got a prenatal massage by Eric. It was wonderful! This is the only place I've found that has the pregnancy pillow that allowed me to receive the massage while laying on my stomach! The facility was clean & quiet. I left feeling totally relaxed. I will be back! read more

One if the best massages I have ever had the masseuse was great and the desk staff and other employees were super nice . I will definitely be back !!!! read more

We had the couples massage and it was great, both therapist were very nice, listen our requests and made an excellent job. We left the place super relaxed, we'll definitely go back again. read more

I could have loved this spa! I spent 5 hours, with girlfirends, for a relaxing spa day...the last half of the treatment and customer service after we left was anything but relaxing. The day started with a WONDERFUL facial and massage and was followed by a delicious lunch. The staff provided mimosas (it was my friend's birthday), and for the most part they were very polite and helpful. The second half of the day was mani/pedi time...quite honestly I have received better manicures and pedicures at the cheap places you can find on any corner (you know, where you spend $40 for a "mani/pedi" and the majority of the time is spent on polishing your nails). One friend was completely happy with her services; I and the other friend felt the earlier part of the day had been ruined. The woman that did my mani/pedi and the mani of my unhappy friend was obviously in a rush. She spent more time polishing my nails than she did on the important part of the service, the spa treatment. Luckily I already have nice hands and feet (thank you genetics) but my friend needed more work she is a working mother currently in school (extreme self-neglect). We spoke with the manager and the owner and we were promised a refund on that portion of the day and we were given coupons for future service...two weeks later and I have not received a refund and my friend got $14 back. We did purchase a package for our services, but I am sure we spent more than $7 each on a mani/pedi. Needless to say, those coupons are in the garbage. I had to change to rating I gave this salon. Once again, it is the customer service I have received after my spa day. After reading my review, I have received several calls and now an email from the owner and manager. Because I am in school I cannot always respond to people in a timely manner (read: when people want me to), but I listened to the voicemail after reading the email. The manager has informed me that I will not receive/do not deserve a refund because I received the service. Well this is the first and last time I have paid for a service that I was not happy with. The email asked me to change my rating on Yelp...so I did. Maybe this is part of their strategy to stress me out and annoy me so much that I will come in because I need to relax. Would I recommend this "spa" to anyone? Absolutely not, I am not that mean. read more

After a few months of dealing with incredible shoulder and back pain, I broke down and bought a Groupon for a 60-minute spa treatment. A-M-A-Z-I-N-G. Kenya, a soft-spoken but incredibly talented masseuse, absolutely erased the mounting tension from multiple months worth of stress, heavy backpack carrying, desk work, and some hardcore cycling. The hot towel treatment was a nice ramp-up to get my unhappy muscles relaxed, the massage itself was killer in working out all the knots, and the hot stone treatment finished the job nicely in soothing said muscles into a state of peace with the rest of my body. The peppermint foot massage was just icing on the cake! I was wondering what happened to the lavender scalp massage that was advertised with the Groupon, but no real complaints, as I walked out completely pain-free and relaxed! I would have given Spa Mariana 5-stars if not for the fact that my slightly hour+ massage package would have cost $160 without the Groupon. That's way too pricey for me considering other options around the area - but if you are looking for a truly world-class massage (and willing to pay the price for said massage) - Spa Mariana is the place to go! read more