Myself and my daughters have been going to Thomas for years now and we won't go to anyone else! He…read moreis truly an amazing artist who is passionate about nail health and perfection. His booth/area are always spotlessly clean and relaxing. He has a very warm and welcoming demeanor, and his attention to detail--especially with intricate designs--is unmatched. Our nails never lift, and we always leave feeling pampered and looking amazing. 1000/1000 recommend Thomas!"

UPDATE: I changed my review from 2 stars to 1 because when I had these taken off, I found out this…read moresalon uses MMA acrylic (which is illegal and can cause major damage to nails) 100% DO NOT GO HERE FOR ACRYLICS!!!!!!!

I love this place. Great staff, talented at what they do....fun to chat with, they work fast and…read moretake good care of you....no sales pressure for add-ons. They really know how to run this place...walk ins? never keep us waiting...my sister and I both love this place. It's worth the drive, honestly. Prices are more than fair for 2026.

They were able to accommodate me right away as a walk in for a mani/pedi…read more All of the staff were super friendly. Lucy did an excellent job on my pedicure. She was not afraid to get in there and work on the knots in my legs. This is the 2nd time that I have been there and I think it will be my new go to.

I've gotten a massage from here 3 different times each time I got it from someone else and each one…read morewas great! I'll definitely be going back here for a massage again they have friendly staff here and definitely have made me fell comfortable there

I cannot say enough good things about Darleen, the massage therapist I have seen. She is…read morepersonable and has done an excellent job reducing tension in my muscles, especially my upper back. The Lava Spa is relaxing from the minute you enter the door. Highly recommend!

My nails look flawless! Thank you Cool Nails!…read more I feel terrible because they only accept tip in cash and I didn't have cash on me. They have an atm outside near the American Eagle store but they were closing and trying to get out to celebrate their Fourth of July holiday. So, please BRING CASH. I got my nails done with a petite girl whose name I never caught. She was extremely quick and efficient. She did an excellent job with my $34 ANC nail dip manicure. She shaped it exactly how I wanted it with little direction and I didn't get that sticky-around the nail feeling that you sometimes get when your skin gets attached to the dip or gel. I love my manicure and would recommend coming here. They're located inside the mall toward the Macy's corner. They accept walk-ins and they do waxes as well. They have a lot of nail techs who work simultaneously so they can accommodate large groups of people. They have a ton of colors to choose from. My cuticles are very clean looking.

Very disappointed after seeing such positive reviews. My mom had regular polish on and they…read moreinsisted it was gel and up charged her for the removal. In addition they cut her cuticles 4 times until they bled and never said anything. I had the regular pedicure which again they changed the price. Would be concerned about the lack of sanitizing of tools between customers.

Artist rushed my pedi and was slightly upset that I didn't like the color she suggested. I've had a…read morefew bad experiences with Tina, she is extremely rude and the company disregards their customers. She dismissed me and my group of friends, was passive aggressive and then refused to service us because we were disappointed with her attitude and behavior, which we vocalized to the owner, hoping we could receive service from someone else or improve service for future customers. Tina and the owner even told us as customers that "we might not get what we want", and to sum it up, "since we know everything to do it ourselves, since we're professionals."My friends and I were unsatisfied with her waxing/nails. I'm paying you for your services, I'd hope that I'd be able to get the service I'm paying for. But Tina made it very clear that she wasn't receptive to what we wanted as customers and that it was her way or no way. There was no communication that we weren't gonna get service, the owner was trying to non-confrontally push us out. He then hovered over us at the atm and inside the store, making it feel like it was racially motivated. We were on first name basis but because Tina was "frightened" by us, it changed the way we we're being perceived. I'm disappointed because this spot was so nice, until it wasn't. The other staff is great but unfortunately I've had 3 terrible experiences with Tina and I've decided not to return.

They offer nice things but the quality of the actual service wasn't worth the price and time spent…read morethere.

There service was horrible service the owner couldn't even do a pedicure, right let's start with…read morethem trying to have n inexperienced child do my pedicure who acted like she she didn't know what she doing couldn't even take acrylic off of the toes cut my toenails way too short, where they looked horrible like little sausage stubs so then they tell me to wait and have somebody else come then the person they have come is the fucking owner owner comes and didn't even fall off or even sit down the acrylic that was prior instead she just decided to go ahead and pile loads of nail polished over when she seen me complaining about that she wanted to take it all off afterwards and still didn't even take it off the right way then my toes nails were not even filed and cut evenly and had white polish on them they looked at absolutely horrible and I feel like she didn't even know what she's doing. How was she the owner I don't know what everybody's big yelp is about this but it's the most horrible place ever. I will never come back here again and I do not recommend anybody coming here.

I have to say I love this place for my nails! I've been going there for 3-4 years when I started…read morewith Tina! Now I'm with Kim who does a really nice job on my nails and is very personable. Same as the owners. I would highly recommend Soho Nails!

Although it was a bit annoying hearing the phone ring every 10 seconds and the lady doing my nails…read morewas the only one able to pick up I had an incredible experience, the lady that did my nails was very friendly, gentle and very talented with what she did, I was a bit upset they couldn't do 3D nails but she still did a fantastic job and provided great service even after she finished the nails she gave me a small back massage. 10/10 would go again but definitely need to call early and make an appointment because if you don't, you could potentially have to wait hours or until next day to get any service done.

Horrible pedicure experience at Nan Nail Salon in New Hartford, NY. The "basic" spa pedicure costs…read more$50, plus an additional $30 charge for gel with French polish, which would be acceptable if the quality matched the price. Unfortunately, the staff appeared poorly trained, and communication was extremely difficult due to limited English proficiency, making even simple requests or feedback nearly impossible. I asked multiple times and ways for options for the base color of my manicure and no one could understand me until the owner came over to interpret. There was little interest in customer experience or service quality, and the overall appointment was very unpleasant. For the prices being charged, I expected far better professionalism, attention to detail, and customer care.